Senior Executive

Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary

Monitoring and alerting: Monitor application alerts to ensure uptime and reliability

Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans

User Support: act as first poc for business users regarding system queries and support

Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support

Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production

Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours

Skills:

• Bachelor’s degree is CS or IT equivalent
• Some experience in production support
• Strong trouble shooting and analytical skills
• Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools
• Experience with monitoring tools
• Ability to work under pressure
• Excellent verbal and written communication

Preferred:

Familiarity with cloud env (AWS, Azure)

Basic programming language (Java, python)