Senior Client Success Specialist, Enterprise I

Our Mission

As the world’s number 1 job site\*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

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Day to Day

As a Senior Client Success Specialist, you will communicate directly with advertising agency clients, primarily through email and phone. You will work closely with our internal Sales, Product, and Technical teams to ensure a flawless experience with Indeed from the beginning. You have exceptional relationship skills, are comfortable speaking directly with key decision-makers at Fortune 1000 and equivalent-sized companies, and enjoy working closely with Indeed’s Agency Sales team. You will excel in the arts of organization and prioritization and treat all clients like they are your priority through providing "WOW" experiences.

Responsibilities

• Assist new clients with their account set-up. Including making suggestions as an industry specialist, thoroughly explaining Indeed products & services, and giving an overall great first impression (a few boolean searches go a long way!)
• Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns including job management, display advertising, and profile branding to ensure consistent product performance and delivery.
• Be an enthusiastic Indeed product specialist to best optimize clients’ accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients about their hiring needs. As a practical example, we’ve consulted with some of the largest clients in the world on where they should be opening their next office(s) by showing them the talent available in those markets.
• Collaborate with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.
• Partner closely with the Agency Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals.
• Manage and enhance primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters.

Skills/Competencies

• 5+ years experience which can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B, Account Management, and Customer Service (servicing internal or external customers).
• Learn quickly and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Demonstrate relationship management, churn prevention, and client engagement skills while also understanding post-sale client lifecycle implementation and execution.
• Demonstrate ability to cultivate and foster relationships with your team as well as external and internal partners.
• Moderate experience examining data, trends, and client information to identify product or service growth opportunities.
• Experienced in addressing large audiences and delivering clear and composed communication about advertising campaign metrics to executive-level clients and decision-makers.
• Demonstrate ability to manage and retain accounts with up to $50k in annual revenue per account.

Salary Range Transparency

India 1,400,000 - 1,900,000 INR per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at +91 0080091 90627, or by email at accommodations@indeed.com. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Reference ID: 46025
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Benefits:

• Flexible schedule
• Internet reimbursement
• Paid sick time
• Provident Fund
• Work from home

Compensation Package:

• Quarterly bonus

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How did you learn about this job opportunity ?
• Are you presently employed with Indeed or a former Indeedian ?
• Could you share more about your experience in Client Success, managing customers in the Key Account segment or with Fortune 1000 customers

Experience:

• Client Success or Key Account Management: 5 years (Required)

Location:

• Bengaluru, Karnataka (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person