Senior Analyst - Product Delivery Management

Description

Summary:

Role

• Develop and implement comprehensive readiness plans for new product releases.
• Coordinate with stakeholders across various departments to ensure alignment and preparedness.
• Conduct training sessions and create documentation to support product rollouts.
  

Release Management

• Manage and communicate release schedules, ensuring timely and efficient product launches.
• Create and distribute release notifications to internal and external stakeholders.
• Monitor and track release progress, identifying and resolving any issues that arise.
  

Chatbot Management

• Oversee the updating of chatbot intents to ensure accurate and timely information for newly released items.
• Collaborate with the chatbot support team to integrate new product information.
• Regularly review and optimize chatbot responses to improve customer interactions.
  

Collaboration And Communication

• Serve as the primary point of contact for release-related inquiries and updates.
• Foster strong relationships with product, engineering, marketing, and customer support teams.
• Provide regular status reports and updates to senior management.
  

Continuous Improvement

• Analyse release processes and identify opportunities for improvement.
• Implement best practices and standard operating procedures to enhance release efficiency.
• Stay up-to-date with industry trends and incorporate relevant innovations into the release process.
  

Qualifications

Requirements:

• 5+ years demonstrated experience in stakeholder and/or change management.
• Experience in the consumer directed healthcare (spending accounts such as HSAs, FSAs, HRAs) is highly desirable.
• Experience leading organizational change initiatives related to product technology and innovation.
• Ability to effectively manage change and drive adoption of new technologies and processes within the organization, fostering a culture of innovation and continuous improvement.
• Experience using tools including Sharepoint, JIRA, Confluence and other MS Office Suite tools, especially Outlook & PowerPoint
• Must have a strong consultative approach to problem-solving and project management, and a desire to exceed expectations at every turn
• Ability to build, maintain and manage multiple stakeholder relationships and projects at multiple levels within the internal organizations including service center, training and client relationship teams.
• Ability to influence key stakeholders (internal and external) via formal and informal channels
• High level of business acumen
• Ability to coordinate teams across WTW segments
• Team-oriented and collaborative
• Ability to co-ordinate and own the production validation coordinating with different teams