SD WAN Engineer _ 5+ Years (Hyderabad)

About the Role

The L2 SD-WAN Operations Engineer will be responsible for the day-to-day operation, maintenance, and troubleshooting of the company's SD-WAN infrastructure. This role involves providing technical support, implementing changes, and ensuring stability, performance, and security of the SD-WAN environment. The L2 SD-WAN Operations Engineer will collaborate closely with cross-functional teams to deliver reliable and efficient network services to the organization.

Responsibilities

• Provide tier 2 technical support for SD-WAN-related incidents, service requests, and escalations, ensuring timely resolution and adherence to service level agreements (SLAs).
• Perform routine maintenance activities, such as software upgrades, patches, and configuration changes, to maintain the health and stability of the SD-WAN infrastructure.
• Monitor the performance and utilization of SD-WAN devices, circuits, and applications, and take proactive measures to optimize performance and mitigate issues.
• Troubleshoot connectivity issues, packet loss, latency, and other network-related problems affecting SD-WAN services, utilizing diagnostic tools and methodologies.
• Collaborate with network architects, engineers, and vendors to design, implement, and validate SD-WAN solutions, ensuring alignment with business requirements and best practices.
• Participate in change management processes, including reviewing proposed changes, conducting impact assessments, and implementing changes in accordance with change management policies.
• Document operational procedures, configurations, and troubleshooting steps, and contribute to the development of knowledge base articles and training materials for SD-WAN support teams.
• Stay updated on industry trends, emerging technologies, and best practices related to SD-WAN, and provide recommendations for continuous improvement and optimization of the SD-WAN environment.

Qualifications

• Minimum 7 years’ relevant experience with BCA/BSc-IT or 5 years’ relevant experience with B.E/B.Tech/MCA qualification

Required Skills

• Technical support for SD-WAN-related incidents
• Routine maintenance activities
• Performance monitoring and optimization
• Troubleshooting network-related problems
• Collaboration with network architects and engineers
• Change management processes
• Documentation of operational procedures
• Staying updated on industry trends

Preferred Skills

• Experience with SD-WAN technologies
• Knowledge of network security best practices
• Familiarity with diagnostic tools and methodologies

please share your updated resume with janani.k1@tatacommunications.com