Sales & Customer Support Representative for a Legal CRM & ERM Software

Job Title:
Sales & Customer Support Representative – For a Legal CRM & ERM Software (American Accent preferred). Night Shift from 7pm.

About the Software:
Its a cutting-edge cloud-based CRM & ERM platform designed for law firms, helping legal professionals streamline case management, client communication, calendaring, billing, and document organization. We are reshaping how law firms operate by integrating AI-driven solutions, data insights, and user-friendly tools to improve efficiency and client satisfaction.
We are looking for a Sales & Customer Support Representative who will play a key role in driving growth, onboarding new clients, and providing exceptional support to ensure client satisfaction and retention.

Key Responsibilities:
Sales (50%)

· Identify, prospect, and engage potential law firms to introduce the software’s solutions.

· Conduct presentation date planning for product demos and presentations tailored to the needs of legal professionals.

· Work with the marketing team to follow up on leads from campaigns and events.

· Manage the sales pipeline using CRM tools to ensure accurate forecasting and reporting.

· Social media or any first contact response

Customer Service & Success (30%)

· Onboarding new clients, guiding them on best practices.

· Serve as the main point of contact for clients, ensuring smooth adoption and usage.

· Proactively reach out to customers to drive engagement and renewal.

Technical & Product Support (20%)

· Respond to customer inquiries via email, chat, or phone, providing timely solutions.

· Troubleshoot software issues, escalate bugs to the technical team, and ensure resolution.

· Collect client feedback and collaborate with the product team to improve features.

· Maintain detailed records of client interactions and support cases.

Requirements

· Experience: In SaaS sales, customer success, or support roles (legal tech experience is a plus).

· Skills:

o Strong English communication and presentation abilities (American Accent Preferred).

o Tech-savvy, with the ability to learn and explain software solutions.

o Familiarity with CRM systems.

o Problem-solving mindset and client-first attitude.

· Bonus Points:

o Experience working with law firms or legal professionals.

o Knowledge of SaaS metrics.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Work from home

Language:

• English in American Accent? (Required)
• English (Preferred)

Work Location: Remote

Speak with the employer
+91 7980187238Application Deadline: 15/08/2025Expected Start Date: 15/08/2025