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5.0 - 10.0 years
45 - 55 Lacs
Mumbai
Work from Office
Grade E - Office/ Core Responsible for leading the marketing organization at a regional level, using expert technical knowledge to ensure consistent, successful and rigorous implementation of local and global marketing strategies, ensuring marketing execution alignment, expert resourcing, coaching and sharing of best practice. Entity: Customers & Products Job Family Group: Marketing Group Are you ready to join a team that s driving the future of lubricants & beyond and setting new industry standardsDiscover how our diverse and passionate people at Castrol are shaping the industry - and how you can be part of this journey. We re seeking dedicated experts who share our passion for innovation and perfection. Bring your outstanding perspective, collaborative spirit, and challenge our thinking as we continue to own the way in the lubricants market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization. Apply now! Castrol is a global leader in lubricants and part of the bp Group, one of the world s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets. At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of nurturing top talent for leadership roles, both locally and globally. We are currently looking for Vice President Marketing - India and South Asia (INSA) based at Mumbai with details mentioned below. Here are the job details ! Job Purpose - Leads the marketing organization to ensure consistent, successful and meticulous implementation of local and global marketing strategies, for the business to underpin Castrol strategy. Incumbent will be member of the leadership team, contributing to the delivery and scorecard. Key Accountabilities Planning Full accountability for the marketing strategy and its delivery in the context of the business s strategy including Castrol/C&P (Customer & Products) and PU (Performance Unit) level marketing plans. Lead the country teams to develop the annual marketing plans & marketing roadmap in line with the respective signed off Operating Business Plan (OBP) and Growth Strategy Accountable for marketing investment and establishing programs to provide assurance and measurement against strategic and tactical goals. Bring the voice of consumers and customers to the leadership table and ensuring appropriate focus on delivery of the marketing strategy. Contribute for key Castrol and global innovation pipeline development as representing Castrol India with strong local insights Execution Drive the activation of Marketing programs as per signed off plans in the accountable geography Ensure effective deployment of spends across activity sets and programmes in markets. Conduct rigorous evaluation of the business results to ensure cost efficiency. Product portfolio management to deliver near- and long-term GM growth targets consistent with global space/brand strategies Communication and promotion to both consumer and trade including thought leadership programmes to B2B customers Champion and drive the generation of key insights through market research and competitive intelligence in order to feed into strategic planning, pricing and insight decision-making Channel strategy, customer segmentation and development of winning customer value propositions Lead the Castrol Marketing Review (CMR) process, and provide inputs/outputs to the Operating Business Plan (OBP), opportunities/vulnerability Direct responsibility for product value price setting through market price intelligence data in line with BP legal guidelines Support deployment and ensure optimization of the Castrol Marketing Hub People -Lead the people agenda in marketing function to build a world class Marketing function with solid capability and strong talent pipeline, with clear direction, coaching and development arrangement Education MBA or equivalent post graduate degree in business or Marketing from premier institute only. Experience Having 18+ years of experience in Sales and Marketing in global FMCG companies or Marketing led companies With 10+ years of experience in Marketing leadership roles Experience of leading high-performance teams Significant experience in disciplined marketing campaign execution Experience of working with agencies across multiple channels and countries Experience of working in a matrix organization with complex customer interfaces Lubricants experience desirable but not essential Sales experience desirable Skills & Proficiencies Developing a Marketing Strategy- Expert Brand management - Expert Customer Value Proposition Development and Engagement - Mastery Marketing Pricing management - Mastery Sector, Market, Customer and Competitor Understanding - Mastery Performance monitoring -Mastery Project & Relationship Management- Expert Generating and Applying Customer and Consumer Insights We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: Advocacy, Brand Management, Commercial Acumen, Customer Segmentation, Generating customer insights, Listening, Offer and product knowledge, Offer Development, Sector, market, customer and competitor understanding, Translating strategy into plans Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Posted 2 weeks ago
8.0 - 12.0 years
10 - 14 Lacs
Mumbai
Work from Office
RPMG: Strategy Team - Mortgage INTERNAL USAGE No. of Vacancies - Reports to Executive Vice President / SVP Is a Team leader Y Team Size Grade SM / AVP / VP Business Retail Banking Department Retail Portfolio Management Group Sub - Department Strategy Location Mumbai About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank About the Role The Strategy Team for Mortgage products (Home Loan, LAP & Asha) is responsible for overseeing the overall process, strategy, forecasting, budgeting, and analyzing the product-specific market for mortgage loans. This role involves deep analysis of bounce rates, working with the BIU team to formulate Early Delinquency Management (EDM) logics, and ensuring sharper coverage of bounce rates. The Strategy Team will manage a team and ensure the effective implementation of debt servicing strategies for mortgage loan products. Key Responsibilities Strategic Planning and Analysis Conduct deep analysis of bounce rates for mortgage loan products to identify trends and areas for improvement. Work with the BIU team to formulate Early Delinquency Management (EDM) logics and ensure sharper coverage of bounce rates. Analyze all bucketing stock efficiency to ensure the right intervention at the right time. Develop strategies for priority coverage for write-off field collections to maximize recovery. Identify which cases to move to the call center and which to move to the field based on velocity to connect and collect at an optimum cost and efficiency. Monitor product performance, cost, and efficiency to ensure alignment with business goals. Operational Management Roll out incentive schemes for channels based on stock position on the delinquents to motivate and drive performance. Conduct detailed portfolio cut analysis to provide insights to the product and risk team for shaping credit/risk policy. Ensure compliance with regulatory guidelines and internal policies to mitigate risks. Collaborate with cross-functional teams to align strategies with overall business objectives. Scale up contactless collection - not only in Bounce but also across buckets. Diagnose the portfolio specific to inventory correction of PNPA stock 1-90dpd and develop geography-specific strategies and interventions. Calibrate resourcing and conduct gap analysis to optimize resource allocation. Provide policy and process level feedbacks and status updates to senior management. Team Management Lead and mentor a team of strategy specialists, providing guidance and support to achieve team goals. Assign tasks, monitor progress, and evaluate team performance to ensure high productivity. Foster a collaborative and results-oriented team environment to drive innovation and efficiency. Process Improvement Continuously evaluate and enhance strategy processes and workflows to improve efficiency and effectiveness. Identify opportunities to implement industry best practices and emerging technologies to stay ahead of market trends. Develop and implement process improvement initiatives to streamline operations and reduce costs. Data Analysis and Reporting Collect, analyze, and interpret data to measure the effectiveness of strategies and interventions. Generate detailed reports on portfolio metrics, including bounce rates, recovery rates, and cost efficiency. Provide actionable insights and recommendations to senior management for decision-making. Qualifications Graduation/Post-Graduation from a recognized institute. 8+ years of relevant experience in strategy and product management. Desired Qualifications Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms. Basic knowledge of legalities of collections. Role Proficiencies Proven experience in strategy and product management, preferably within the financial services industry. Strong analytical skills with proficiency in data analysis and interpretation. Excellent project management skills with the ability to prioritize and meet deadlines. Strong interpersonal and communication skills with the ability to collaborate effectively. Ability to manage complex & dynamic situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines
Posted 2 weeks ago
0.0 - 4.0 years
3 - 7 Lacs
Bengaluru
Work from Office
You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. As a Planning & Analysis Associate within the CAMP PXT Finance team, you will focus on partnering and supporting the team, playing a critical role in executing financial processes, analysis, reporting, and maintaining strict governance across a large matrixed organization. You will support all financial processes and reporting, including month-end, actuals, budget, and forecast of various financial and headcount metrics. You will also create, analyze, and distribute T&E and other direct expense reports, providing insights to product F&BMs and CAMP leadership. Additionally, you will manage headcount reporting and planning, assist with workforce position tracking, and provide ad-hoc financial analysis to senior management. Job Responsibilities Support all financial processes and reporting, including month-end, actuals, budget, forecast of various financial and headcount/resourcing metrics and scenarios/views, and variance analysis for the full CAMP PXT. Create, analyze, and distribute T&E and Other Direct Expense reports; support CAMP with monthly reporting, incorporating ad-hoc views, and provide insights to product F&BMs and CAMP leadership. Partner with CAMP Product Portfolio Operations (PPO) team to manage and allocate the total CAMP budget across its four products. Prepare headcount walk forwards, inclusive of in-seats, open requisitions, known leavers/estimated attrition, compared to approved forecast. Include product-level and US/India splits to assist in managing expense impacts and assessing risks and opportunities to the latest budget or forecast. Perform follow-up to confirm agreed-upon actions are completed (contractor reductions, old positions closed, joiners were on hired reports, checking forecast net growth vs actuals). Provide headcount reporting and planning with requisitions management, vendor management for the respective business managers for CAMP business across PXT, and manage the cost center hierarchy and changes requested to the same. Assist CAMP F&BM and PPO team with workforce position and requisition tracking and weekly approvals. Involve in the evolution of supporting Product and Tech, to include Design and D&A (Analytics and Data Owners) to provide a full PXT quad view of capacity/resource for the CAMP leadership team. Take on responsibility for bi-weekly/monthly headcount reporting from CAMP PPO team (SLT off-sites, Product Cabinets and Portfolio Reviews, EMR updates), inclusive of named joiners and known leavers. Gain overall knowledge and understanding of the CAMP portfolio and its value to CCB and JPMC. Expand responsibilities to include allocation reporting/oversight/analysis, assistance with vendor spends and accruals in line with forecast and recent spend approvals, as well as reporting on the status of business cases. Identify and leverage best practices from other PXT F&BM groups. Provide ad-hoc financial analysis to senior management on a frequent basis. Identify opportunities and recommend improvements for increased process and reporting efficiencies. Ensure data integrity, accuracy, and timeliness in all financial reporting and presentations. Adhere to internal compliance policies and other business reporting requirements. Required qualifications, capabilities, and skills Bachelor s degree required - degree in Finance, Accounting or Economics preferred 8+ years of experience Experience partnering in either a Finance and/or Business Management capacity and providing insights/recommendations to senior management Ability to present information in a clear and concise manner that tells the story behind financials in a compelling way Confident and personable attitude with the ability to face off with senior management at all levels, influence/handle difficult messages, problem solve, and resolve conflicts Detail oriented individual capable of completing reporting and analytics accurately, on a timely basis, and in a presentable manner Excellent written and verbal communication skills a must Individual must be able to work independently as well as in a team situation Excellent time management skills and ability to multi task and handle competing priorities under pressure Self-motivated individual to go beyond immediate responsibilities Timing - 200pm to 1100pm (may change for budget periods, adhocs and projects) Preferred qualifications, capabilities, and skills In-depth knowledge of Excel & PowerPoint and knowledge of Essbase and SAP preferable Knowledge of Tableau and Alteryx will be an added advantage Experience with visualization and reporting tools such as Tableau preferred You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. As a Planning & Analysis Associate within the CAMP PXT Finance team, you will focus on partnering and supporting the team, playing a critical role in executing financial processes, analysis, reporting, and maintaining strict governance across a large matrixed organization. You will support all financial processes and reporting, including month-end, actuals, budget, and forecast of various financial and headcount metrics. You will also create, analyze, and distribute T&E and other direct expense reports, providing insights to product F&BMs and CAMP leadership. Additionally, you will manage headcount reporting and planning, assist with workforce position tracking, and provide ad-hoc financial analysis to senior management. Job Responsibilities Support all financial processes and reporting, including month-end, actuals, budget, forecast of various financial and headcount/resourcing metrics and scenarios/views, and variance analysis for the full CAMP PXT. Create, analyze, and distribute T&E and Other Direct Expense reports; support CAMP with monthly reporting, incorporating ad-hoc views, and provide insights to product F&BMs and CAMP leadership. Partner with CAMP Product Portfolio Operations (PPO) team to manage and allocate the total CAMP budget across its four products. Prepare headcount walk forwards, inclusive of in-seats, open requisitions, known leavers/estimated attrition, compared to approved forecast. Include product-level and US/India splits to assist in managing expense impacts and assessing risks and opportunities to the latest budget or forecast. Perform follow-up to confirm agreed-upon actions are completed (contractor reductions, old positions closed, joiners were on hired reports, checking forecast net growth vs actuals). Provide headcount reporting and planning with requisitions management, vendor management for the respective business managers for CAMP business across PXT, and manage the cost center hierarchy and changes requested to the same. Assist CAMP F&BM and PPO team with workforce position and requisition tracking and weekly approvals. Involve in the evolution of supporting Product and Tech, to include Design and D&A (Analytics and Data Owners) to provide a full PXT quad view of capacity/resource for the CAMP leadership team. Take on responsibility for bi-weekly/monthly headcount reporting from CAMP PPO team (SLT off-sites, Product Cabinets and Portfolio Reviews, EMR updates), inclusive of named joiners and known leavers. Gain overall knowledge and understanding of the CAMP portfolio and its value to CCB and JPMC. Expand responsibilities to include allocation reporting/oversight/analysis, assistance with vendor spends and accruals in line with forecast and recent spend approvals, as well as reporting on the status of business cases. Identify and leverage best practices from other PXT F&BM groups. Provide ad-hoc financial analysis to senior management on a frequent basis. Identify opportunities and recommend improvements for increased process and reporting efficiencies. Ensure data integrity, accuracy, and timeliness in all financial reporting and presentations. Adhere to internal compliance policies and other business reporting requirements. Required qualifications, capabilities, and skills Bachelor s degree required - degree in Finance, Accounting or Economics preferred 8+ years of experience Experience partnering in either a Finance and/or Business Management capacity and providing insights/recommendations to senior management Ability to present information in a clear and concise manner that tells the story behind financials in a compelling way Confident and personable attitude with the ability to face off with senior management at all levels, influence/handle difficult messages, problem solve, and resolve conflicts Detail oriented individual capable of completing reporting and analytics accurately, on a timely basis, and in a presentable manner Excellent written and verbal communication skills a must Individual must be able to work independently as well as in a team situation Excellent time management skills and ability to multi task and handle competing priorities under pressure Self-motivated individual to go beyond immediate responsibilities Timing - 200pm to 1100pm (may change for budget periods, adhocs and projects) Preferred qualifications, capabilities, and skills In-depth knowledge of Excel & PowerPoint and knowledge of Essbase and SAP preferable Knowledge of Tableau and Alteryx will be an added advantage Experience with visualization and reporting tools such as Tableau preferred
Posted 2 weeks ago
0.0 - 6.0 years
10 - 11 Lacs
Hyderabad
Work from Office
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Software Engineer . In this role, you will: Enhance & drive the overall product strategy, providing the vision and roadmap for the Data Analytics platform over Cloud journey and to help drive future requirements with reduced operational costs. Implementation of IT strategy to support core business objectives and gain business value. Become the voice of the business within technology to ensure strategies are cohesive across all business streams. Identify interdependencies between various integrated teams and release plans. Accountable for identifying and resolving any alignment issues within the component teams delivered through the Global IT organization. Part of global team, consisting of 20+ resources across development and support. Creation & execution of plans to support training, adequate levels of resourcing to support the global demand Accountable for ensuring the products & services are delivered adhering to the approved architecture and solutions to meet the customer needs. Drive/Supporting technical design, change for new and existing data sources and manage support for delivering state of art intelligence infrastructure. Evolution of the DevOps model, ensuring continued improvement of the technology lifecycle and alignment with stakeholder plans Adhere to compliance with external regulatory requirements, internal control standards and group compliance policy. Maintains HSBC internal control standards, including timely implementation of internal and external audit points. Take accountability to work closely and build a trusted relationship with the business to ensure delivery of the benefits outlined by the respective strategy. Requirements To be successful in this role, you should meet the following requirements: Retail banking environment, with good understanding of customer lifecycle across core products 6+ years of Industry experience, solid exposure to managing/supporting product-based teams providing global services. Developing and maintaining ReactJS-based web applications: This includes creating new features, enhancing existing ones, and ensuring the overall functionality and user experience of the application. Writing clean, efficient, and reusable React components: This involves using best practices for component design, ensuring code readability, and creating components that can be used across multiple applications. Implementing state management: This involves using tools like Redux or Context API to manage the applications data and state efficiently. Ensuring cross-browser compatibility and mobile responsiveness: This means ensuring that the application looks and functions correctly across different browsers and devices. Optimizing application performance: This includes identifying and fixing performance bottlenecks, improving loading times, and ensuring a smooth user experience. Working closely with backend developers to integrate APIs: This involves collaborating with backend developers to define API endpoints, consume them in the frontend, and ensure seamless data flow. Following best practices in UI/UX design and front-end architecture: This involves understanding UI/UX principles, designing user-friendly interfaces, and structuring the codebase in a maintainable and scalable way. Staying updated with the latest ReactJS trends and features: This means continuously learning about new features and best practices in the ReactJS ecosystem. Performing unit testing and debugging for high-quality applications: This involves writing unit tests to ensure the quality of the code, debugging issues, and fixing bugs. Maintaining code quality, organization, and documentation: This involves writing clear and concise code, organizing the codebase, and documenting the code for future reference Skills : In-depth knowledge of JavaScript and ReactJS: This includes understanding core JavaScript concepts, React components, JSX, and state management. s Familiarity with other front-end technologies: This can include HTML, CSS, Bootstrap, and potentially other frameworks like Angular or VueJS. Experience with state management libraries: This can include Redux, Context API, or MobX. Understanding of front-end performance optimization techniques: This can include lazy loading, code splitting, and image optimization. Experience with version control systems (e. g. , Git): This is essential for collaborating with other developers and managing the codebase. Good communication and collaboration skills: This is crucial for working with other developers, designers, and stakeholders. Problem-solving skills and ability to debug: This is essential for identifying and fixing issues in the codebase. Understanding of UI/UX design principles: This helps in creating user-friendly and intuitive interfaces. Ability to write clean, well-documented code: This makes the code easier to maintain and understand. Experience with front-end build tools (e. g. , Webpack, Babel): These tools are used to automate tasks like bundling, transpiling, and minifying code. Strong proven experience in data migration projects over Cloud technologies like GCP/AWS, hands-on on Docker/Kubernetes Strong proven skills in Dataflow, Airflow, Big queries, Big Data Ecosystem including Hadoop and Cloud technologies. Strong knowledge of Data Warehousing, ETL, Analytics and Business Intelligence Reporting Experience of working in DevOps and Agile environment, strong knowledge, and experience of support tools like Jenkins, GIT, Nexus, Splunk, AppDynamics etc
Posted 2 weeks ago
0.0 - 1.0 years
1 - 1 Lacs
Nagpur
Work from Office
- Support recruitment process for job opportunities - Manage client relationship for recruitment process - Manage team of junior recruiters - Manage inquiries for career counselling service - Good written and verbal English communication skills
Posted 3 weeks ago
4.0 - 9.0 years
20 - 25 Lacs
Noida
Work from Office
Join us as an Assurance Practice Lead. At Barclays, we are more than a bank we are a force for progress. You will be the part of Control Assurance Services at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will be reporting directly into the Head of Controls Assurance (CAS) and work closely with the CAS Practices Director. You will be responsible for leading specific strategic communication initiatives and providing effective governance, oversight and tracking of the overall book of work, roadmap, budget and supplier management activities. To be successful as Assurance Practice Lead, you should have experience with: Excellent ability to understand new topics across a range of subjects, distilling complex information into key messages to deliver excellent verbal and written communication that are tailored appropriately according to audience, including non-specialists. Previous experience in Strategic Communications, executive support, project management or similar role. Proven experience of building extensive networks and delivering through others via effective interpersonal relationships and coordinating with internal stakeholders, especially at the D and MD level. Ability to effectively manage competing and shifting priorities, to deliver to tight deadlines and multi-task in a pressurised environment, maintaining a high quality of work and attention to detail. Organised and effective, ensure activities are planned as per upcoming milestones to be reported. Strong project & change management, analytical and organisation skills; ability to manage large projects, including resourcing and budgets. Knowledge of Project Management and Change Management, proven through a relevant professional qualification e. g. Prince2, Project Management Institution would be beneficial, but is not essential. Knowledge of process re-engineering e. g. LEAN / DMAIC / Value Mapping. Experience to consolidate and process information from multiple sources to create meaningful insight and reporting for stakeholders. Experienced in dealing with multiple stakeholders in different business / functions who have different objectives. Ability to comfortably work with/interrogate data, distilling key insights and presenting them to non-technical audiences in an accessible and compelling way. Proven experience of influencing Stakeholders including briefings and presentations. Analytical approach and proven ability to manage issues through to resolution. Some other highly valued skills may include: Knowledge of the Financial Services regulatory environment. Proven experience of influencing Stakeholders including briefings and presentations. Analytical approach and proven ability to manage issues through to resolution. Experience in implementing Data Analytics i. e. performing full population, hand on with building scripts in SQL /python/other tools. Experience or knowledge of working within a regulatory and control environment. Experience in providing informed opinion and being a trusted source on business / function s policies and standards. Prior experience with end-to-end design and delivery of communication plans for strategic programmes / projects. Track record of designing engaging and accessible PowerPoint slides for all audiences up to and including Managing Director level. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Noida. Purpose of the role To partner with the bank, to provide independent insurance on control processes and advise on improvements to ensure the efficiency and effectiveness of the bank s internal controls framework. Accountabilities Collaboration across the bank to maintain a satisfactory, robust, and efficient control environment through the execution of ad-hoc assessments and testing on the design and operational effectiveness of the internal controls, aligned to control policies and standards. Development of detailed test plans and procedures to identify weaknesses in internal controls and other initiatives aligned to the bank s control framework to mitigate any potential risks and issues, prioritised by its severity to disrupt bank operations, potential losses, and reputational impact. Communication of key findings and observations to the relevant stakeholders and business units to improve overall control efficiency and provide corrective actions to senior managers. Collaboration with other control professionals to resolve complex issues and ensure consistent testing methodologies across the bank. Development of a knowledge centre containing detailed documentation of control assessments, testing on design and operational effectiveness of procedures, findings, and the distribution of material on internal controls to train and upskill colleagues within the bank. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. . If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. . If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. . OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. . Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
Posted 3 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Pinnacle Group exists to connect people with opportunity. For the last 25 years, weve done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If youre looking for a new opportunity where you can truly make a difference, we hope youll apply for a position with us. Job Summary Responsibilities Process daily/weekly invoices, expense reports, corporate card reconciliation, and vendor payments, ensuring activities are recorded in the correct period with accurate GL accounts and all required codes. Collaborate with the closing team to support AP-related tasks for monthly closing of the books. Monitor AP Deskpro to ensure the AP team handles all tickets with expected standards. (50%) Ensure compliance with Pinnacle Group policies, contractual requirements, and relevant legal and regulatory requirements, including process controls and reporting. (15%) Create a service-focused team culture that delivers an excellent experience to consultants, Pinnacle s recruiters, account managers, and suppliers. (5%) Train, coach, and develop team members (offshore service providers); work in collaboration with the Finance Manager on performance, attendance, and conduct issues as well as staffing or resourcing needs. (10%) Ensure attainment of all internal SLAs and KPIs related to Accounts Payable and report on related metrics. (10%) Administer, support, and provide training on key technology used in the Accounts Payable process, including Dynamics, ReQlogic, Concur, etc. (5%) Handle ad-hoc reports and carry out special projects and other duties as directed. (5%) Must Haves Bachelor s degree in Accounting/Finance. 2+ years of prior experience in Accounts Payable or a related field. Knowledge of basic accounting principles and functions. Knowledge of basic statistics. Intermediary to Advanced skills in MS Excel, MS Access, and SQL are a plus. Ability to learn independently and think critically, with a focus on execution. Proven self-starter who can work independently while exercising good judgment, especially amid ambiguity. Excellent verbal and written communication skills with team members, consultants, other internal departments, and suppliers/vendors. Demonstrated ability to handle multiple tasks simultaneously and prioritize accordingly. Proven ability to work with a high degree of accuracy and attention to detail. Qualifications
Posted 3 weeks ago
15.0 - 17.0 years
11 - 15 Lacs
Chennai
Work from Office
Job Summary What you need to know about the role As a member of our engineering team, you ll help design, build, and deliver the applications and services that power our digital wallets ecosystem. You ll work in close partnership with product, design, and analytics to understand the broader payments landscape and shape the experiences our software enables. We re looking for skilled, motivated engineers who are passionate about building reliable, scalable systems. Our team values collaboration, clear communication, and a shared commitment to engineering and product excellence. Meet our team We re a lean, self-motivated team of engineers and product managers united by a shared mission to enable seamless commerce around the world. We move with speed, believe in extreme ownership, and are driven by the impact our work has on the businesses and people who use our products every day. Job Description Your Way to Impact As a Senior Engineering Manager at PayPal, you ll lead high-performing development teams through every phase of the software lifecycle. In this role, you ll help shape the future of the payments experience by providing technical direction, delivering key initiatives, and building strong cross-functional partnerships. You ll foster a culture of engineering excellence by mentoring talent, optimizing team operations, and guiding your team s growth as both technologists and collaborators. Provide strong technical leadership to software engineering teams, fostering a culture rooted in collaboration, innovation, and continuous improvement. Define clear objectives and key results (OKRs), and consistently deliver against them while driving measurable improvements in key performance indicators (KPIs). Accelerate team productivity and delivery velocity through effective leadership, process optimization, and strategic support. Develop, prioritize, and execute engineering roadmaps that deliver meaningful value and high-quality experiences to our customers. Partner cross-functionally to align technical execution with product vision and business goals, ensuring cohesive and impactful outcomes. Champion end-to-end ownership across the software development lifecyclefrom ideation to deliveryfor the products, features, and services your team owns. Your Day-to-Day Provide strong technical leadership and guidance to software engineering teams, fostering a culture of collaboration, innovation, and continuous improvement. Define clear objectives and key results (OKRs), and consistently deliver against them while driving measurable improvements in key performance indicators (KPIs). Accelerate team productivity and delivery velocity through effective leadership, process optimization, and strategic support. Develop, prioritize, and execute engineering roadmaps that deliver meaningful value and high-quality experiences for our customers. Collaborate and coordinate across teams and functions to ensure technical, product, and business objectives are met. Instill end-to-end ownership of products, projects, features, modules, and services that you and your team deliver in all phases of the software development lifecycle. What do you need to bring 15+ years of experience in the software industry, with 5+ years of professional experience leading software development teams. Strong critical thinking and problem-solving skills with the ability to address complex technical and non-technical challenges. Experience building and developing engineering teams that exhibit strong ownership, user empathy, and engineering excellence. Proven track record of delivering high-quality systems and software in Java/J2EE technologies and distributed systems. Excellent communication skills with the ability to collaborate effectively with cross-functional teams and manage stakeholders expectations. Ability to coach and mentor talent to reach their full potential. Experience in building large-scale, high-throughput, low-latency systems. Strong understanding of software development methodologies, modern technology topics and frameworks, and developer operations best practices. Essential Responsibilities Manages multiple projects through direct reports and may directly manage individual software development projects. Ensures project delivery through supervision of costs, methods, and staffing Sets operational targets that impact their group and drives operational rigor around engineering KPIs such as unit test coverage, uptime/resiliency targets, execution velocity Responsible for the delivery of projects and continuous improvement that impact up to three domains Leads the effort in resolving highly complex or unique technical situations that impact business success or addresses future concepts, products, or technologies Creates the roadmap for multiple scrum teams. Responsible for turning a high-level operational strategy into a well-defined resourcing plan Demonstrates perseverance in pursuing difficult, complex, or ambiguous goals or problems, applying advanced analytical thought and judgment. Collaborates with direct team, managers in org, stakeholders, managers in other orgs and business stakeholders Preferred Qualification Subsidiary PayPal Travel Percent 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com . Who We Are Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com . Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.
Posted 3 weeks ago
12.0 - 15.0 years
11 - 15 Lacs
Chennai
Work from Office
Job Summary This job manages multiple projects, sets operational targets, ensures project delivery, resolves complex technical situations, creates roadmaps, applies analytical thought, and collaborates with stakeholders. Job Description Essential Responsibilities Manages multiple projects through direct reports and may directly manage individual software development projects. Ensures project delivery through supervision of costs, methods, and staffing Sets operational targets that impact their group and drives operational rigor around engineering KPIs such as unit test coverage, uptime/resiliency targets, execution velocity Responsible for the delivery of projects and continuous improvement that impact up to three domains Leads the effort in resolving highly complex or unique technical situations that impact business success or addresses future concepts, products, or technologies Creates the roadmap for multiple scrum teams. Responsible for turning a high-level operational strategy into a well-defined resourcing plan Demonstrates perseverance in pursuing difficult, complex, or ambiguous goals or problems, applying advanced analytical thought and judgment. Collaborates with direct team, managers in org, stakeholders, managers in other orgs and business stakeholders Minimum Qualifications Minimum of 12 years of relevant work experience and a Bachelors degree or equivalent experience. Previous management experience Preferred Qualification As a member of our engineering team, you ll help design, build, and deliver the applications and services that power our digital wallets ecosystem. You ll work in close partnership with product, design, and analytics to understand the broader payments landscape and shape the experiences our software enables. We re looking for skilled, motivated engineers who are passionate about building reliable, scalable systems. Our team values collaboration, clear communication, and a shared commitment to engineering and product excellence. Meet our team W e re a lean, self-motivated team of engineers and product managers united by a shared mission to enable seamless commerce around the world. We move with speed, believe in extreme ownership, and are driven by the impact our work has on the businesses and people who use our products every day. Your Way to Impact As a Senior Engineering Manager at PayPal, you ll lead high-performing development teams through every phase of the software lifecycle. In this role, you ll help shape the future of the payments experience by providing technical direction, delivering key initiatives, and building strong cross-functional partnerships. You ll foster a culture of engineering excellence by mentoring talent, optimizing team operations, and guiding your team s growth as both technologists an d collaborators. Provide strong technical leadership to software engineering teams, fostering a culture rooted in collaboration, innovation, and continuous improvement. Define clear objectives and key results (OKRs ), and consistently deliver against them while driving measurable improvements in key performance indicators (KPIs). Accelerate team productivity and delivery velocity through effective leadership, process optimization, and strategic support. Develop, prioritize, and execute engineering roadmaps that deliver meaningful value and high-quality experiences to our customers. Partner cross-functionally to align technical execution with product vision and business goals, ensuring cohesive and impactful outcomes. Champion end-to-end ownership across the software development lifecycle from ideation to delivery for the products, features, and services your team owns. Your Day-to-Day Provide strong technical leadership and guidance to software engineer ing teams , fostering a culture of collaboration, innovation, and continuous improvement. Define clear objectives and key results (OKRs ), and consistently deliver against them while driving measurable improvements in key performance indicators (KPIs). Accelerat e team productivity and delivery velocity through effective leadership, process optimization, and strategic support. Develop, prioritize, and execute engineering roadmaps that deliver meaningful value and high- quality experiences for our customers. Collaborate and coordinate across teams and functions to ensure technical, product, and business objectives are met. Instill end-to-end ownership of products, projects, features, modules, and services that you and your team deliver in all phases of the software development lifecycle. What do you need to bring 1 5 + years of experience in the software industry, with 5 + years of professional experience leading software development teams. Strong critical thinking and problem-solving skills with the ability to address complex technical and non-technical challenges. Experience building and developing engineering teams that exhibit strong ownership, user empathy, and engineering excellence. Proven track record of delivering high - quality systems and software in Java/J2EE technologies and distributed systems . Excellent communication skills with the ability to collaborate effectively with cross-functional teams and manage stakeholders expectations . Ability to coach and mentor talent to reach their full potential. Experience in building large - scale, high - throughput , low - latency systems. Strong understanding of software development methodologies, modern technology topics and frameworks, and developer operations best practices. Subsidiary PayPal Travel Percent 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com . Who We Are Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com . Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Salesforce Developer with 5+ years in Apex, Lightning, and APIs, specializing in Mavenlink/Kantata integration. Experience with middleware (Mulesoft), FinancialForce PSA, and professional services workflows preferred. Salesforce Developer - Mavenlink/Kantata Integration Client: Ciena | Location: Offshore/Nearshore | Start: Immediate Overview: We re seeking a Salesforce Developer with experience integrating Mavenlink/Kantata and preferably FinancialForce PSA . This role requires strong Salesforce development skills, integration experience, and understanding of professional services processes. Key Responsibilities: Develop custom solutions using Apex, Lightning, and Salesforce APIs Implement integrations between Salesforce and Mavenlink/Kantata Work with stakeholders to define and deliver scalable solutions Support data mapping, sync, and reporting across systems Follow agile practices and Salesforce deployment standards Required Skills: 5+ years Salesforce development (Apex, Lightning, APIs) Hands-on Mavenlink/Kantata integration experience Familiarity with middleware tools (Mulesoft) Preferred: Experience with FinancialForce PSA/Accounting Understanding of project resourcing, billing, and services workflows Strong communication and documentation skills Salesforce Developer with 5+ years in Apex, Lightning, and APIs, specializing in Mavenlink/Kantata integration. Experience with middleware (Mulesoft), FinancialForce PSA, and professional services workflows preferred. Salesforce Developer - Mavenlink/Kantata Integration Client: Ciena | Location: Offshore/Nearshore | Start: Immediate Overview: We re seeking a Salesforce Developer with experience integrating Mavenlink/Kantata and preferably FinancialForce PSA . This role requires strong Salesforce development skills, integration experience, and understanding of professional services processes. Key Responsibilities: Develop custom solutions using Apex, Lightning, and Salesforce APIs Implement integrations between Salesforce and Mavenlink/Kantata Work with stakeholders to define and deliver scalable solutions Support data mapping, sync, and reporting across systems Follow agile practices and Salesforce deployment standards Required Skills: 5+ years Salesforce development (Apex, Lightning, APIs) Hands-on Mavenlink/Kantata integration experience Familiarity with middleware tools (Mulesoft) Preferred: Experience with FinancialForce PSA/Accounting Understanding of project resourcing, billing, and services workflows Strong communication and documentation skills
Posted 3 weeks ago
4.0 - 9.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille , Words With Friends , Zynga Poker , Game of Thrones Slots Casino , Wizard of Oz Slots , Hit it Rich! Slots , Wonka Slots , Top Eleven , Toon Blast , Empires & Puzzles , Merge Dragons! , CSR Racing , Harry Potter: Puzzles & Spells , Match Factory , and Color Block Jam plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether youre spinning, strategizing, matching, or competing, Zynga is where fun meets innovation and where you can take your career to the next level. Join us and be part of the play! Position Overview: Zynga is seeking a Producer to join our production team in Bangalore. We are looking for a hardworking, motivated and passionate individual to help manage our live game operations. You are hardworking, incredibly organized, detail oriented and have good interpersonal skills. You love solving complex problems, collaborating, enabling and influencing business leaders. The role will enable you to lead/assist live game production and operations of our Web/ Mobile game portfolio. You will be actively involved in defining and delivering new and exciting experiences through features and content to our very extensive and committed player base. Responsible for creating and executing a roadmap that aligns with the game and the company vision and driving your team to realize this roadmap. You love and live games and are an expert communicator, an effective project coordinator who has experience managing live operations for games or a large-scale consumer-facing application. What Youll Do: Oversee the production of features, games, and related projects including building roadmaps, handling resourcing across teams, managing priorities, and achieving key product metrics. Drive operations for live games, working closely with product, design, art, engineering & marketing teams to deliver a high-quality player experience. Work closely with your game team partners to identify improvements in existing processes and/or to craft new processes to efficiently produce high quality work on time and on budget. You will also manage and drive these process changes across your team or across the organization. Passionately articulate the core experience and vision for your features ensure alignment within your team and help create a fun, engaging and stimulating work environment. Care deeply for the player/customer and be their voice in every meeting. You are player-focused and will work closely with partners to ensure that every idea is evaluated through a player lens. What You Bring: 4+ years of game production experience across multiple game titles (Mobile or Web), or years of running operations and solving complex problems for a large-scale consumer application product. Extraordinary great teammate skills with a collaborative work style, and an interest in being hands-on with design, production, and development. Demonstrated ability to lead multi-functional teams to efficiently deliver high-quality features and experiences on time and on budget. A passion for games and creating a fun, engaging and addictive user experiences. Good communication, facilitation and interpersonal skills. An enthusiastic, passionate, performance-driven, self-starter attitude, with the ability to multitask. Proven track record of delivering projects on time. What We Offer You : Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits #LI -Hybrid We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic not an individual s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).
Posted 3 weeks ago
5.0 - 10.0 years
6 - 10 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
The role of the Senior Project Finance Analyst (PFA) at Cytel is to support project teams financially while supporting the broader finance goals of the organization. To do this, PFAs will be the finance lead for all assigned studies. The finance lead is in turn responsible for: Education: Bachelors Degree in Business/Finance or equivalent experience. 5+ years related experience Project Finance experience and CRO knowledge Experience with Microsoft Office including Microsoft Word, PowerPoint (basic), Microsoft Excel (Intermediate) High Knowledge of percent complete accounting High Knowledge of Financial Statement analysis Partnering with the teams to provide forecasting support. This will include supporting input, review, and analysis of the forecasting tool. Understanding the forecast, the forecast trends, and the impact of the forecast on the broader organization will be key for success. Supporting invoicing and cash flow for all assigned studies. This will include a review and understanding of the cash position and what is being done to support improvement as needed. Validation of financial systems to confirm the study has been set up properly and updated as needed in the master systems. Reviewing with project manager and/or team monthly project finances. This includes understanding the rationale for the issues and potential resolutions along with the overall impact on the study and company. Strategically working with the project team to determine the next steps to recover work or reduce cost overruns. Provide ongoing support for aligning resourcing with project forecast of contracted hours. Support any client and internal project reporting needs. Works with internal leadership including project managers, project leads, finance managers, and higher levels of management to support financial risks, escalations, and resolutions.
Posted 3 weeks ago
9.0 - 14.0 years
11 - 15 Lacs
Gurugram
Work from Office
Company: Description: INTERNAL JOB POSTING Wealth Implementation Wealth Implementation team is seeking candidates for the following position based in the DLF / Noida / Pune office Senior Manager - Implementation Services No. of Positions: 01 Last Date to Apply: What can you expect? The purpose of this job is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers. Elicit, analyse and document requirements using appropriate techniques, and transalate requirements from German language to English Perform Planning activities to determine the best approach and techniques for self on the project Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts expertise Perform stakeholder analysis and establish strong stakeholder relationships Ensure requirements traceability is managed and maintained throughout the project lifecycle Perform solution analysis to ensure that solution meets the needs of the requirements Prepare functional and technical specifications, including process diagrams and user manuals Manage the provision of information to establish the agreed data integration platform, liaising with the Data Analyst and external stakeholders where required Elicit existing processes, document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU; Adhering to the User Centred Design processes, working to agreed sprint and release plans Support test team activities including triage and impact analysis Contribute to the development of new artefacts for re-use and to improve efficiency Provide learnings back to Analyst Team and to contribute to continuous improvement Support in implementing new systesm and processes What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) We will count on you for: Innovation/Creativity Able to deal with ambiguity & challenge the status quo Pioneer new approaches Able to apply critical thinking Decisions Making Communication Own communication on projects/client assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals. Note: Applicants should be flexible working in shifts What you need to have: Knowledge & Skills: Domain & Tools : Subject Matter Expert in Wealth (DB/DC) domain, German domain preferred. Experienced on any wealth platforms Previous experience in the financial services industry, particularly the Pension industry is desirable Detailed understanding of Implementation life cycles: Analysis Business Analysis Skills - Planning and Monitoring, Elicitation and Collaboration, Requirements Analysis and Design Definition, Solution Evaluation Responsible for delivering all projects, scoping, resourcing, prioritization and providing estimates to stakeholders. Ability to forecast and plan resources for the project and estimate timelines. Should be expert with doing Root Cause Analysis (RCA) and techniques. Testing : Conducting tests and validations to ensure that the solutions meet the requirements and standards Breakpoint analysis of High complexity requirements to create a detailed test plan and corresponding user stories. Subject Matter Expert in Database, Web , Letters & Calc Testing - break pointing of requirements, user stories setup, Checker Configuration, Manual calculations. Configuration: Thorough understanding of Calc Config, Web Configuration, Letter Config Project / Task Management: Good understanding of Agile and Scrum methodologies Service Now (now SPM) - Demand, Capacity and Allocation, Project Tracking Expert in using JIRA for day to day task management Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines. Should have the ability to collate and analyze project metrics. Ability to manage (delivery, Quality & tracking) projects. Understand the SOW, scope agreed, and SLAs agreed with client - connect with CRM and Sales team. Education: B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream Eligibility: Minimum 9 years experience in service industry Minimum 12 months experience in Current Role. Should have at least On Track or equivalent rating in last appraisal. Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months Should not have applied for any other IJP within Mercer in the last 3 months What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively
Posted 3 weeks ago
25.0 - 30.0 years
20 - 25 Lacs
Kalyani, Bengaluru
Work from Office
Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The Elevator Pitch: Why will you enjoy this new opportunity? Broadcom is seeking a principal Services & Lifecycle Support Engineer to develop our next generation of modern private cloud service and support offerings for our most strategic customers. If you enjoy building technology-centric offers and delivery assets to drive high impact, high consistency consulting and lifecycle support to customers adopting private cloud and modern applications infrastructure, read on. VMware Cloud Foundation (VCF) is the world s leading modern private cloud infrastructure platform, providing a secure and resilient solution to developers and IT organizations globally. Our VCF Services and Lifecycle Support Engineering organization is charged with building and scaling a focused portfolio of cloud and modern applications consulting services in addition to Technical Adoption Manager lifecycle support. You will be joining a group of driven, customer-obsessed technologists helping customers realize the full potential of VCF with VMware Validated Solutions and VMware Validated Designs. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Services & Lifecycle Support Engineer, you will gather regional market requirements, develop technical solutions, and enable the ultimate success of our practitioners and Expert Advantage Partners worldwide. Your success will be measured through the lens of impact on customer value realization and consumption growth resulting from launching and scaling execution of high quality offers and engagement delivery materials for your assigned area. You will: Identify and quantify opportunities to drive core consumption growth Develop and execute a technology services and lifecycle support roadmap for offerings and programs to accelerate customer consumption, adoption, and value realization Continuously measure and improve performance and customer consumption impact of technical assets for central and regional services and lifecycle support delivery teams You will execute this role with a high degree of focus on technical innovation and accountability to the success of Broadcom s VCF Division objectives. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? You will require a strong mix of business and technical acumen in this role, operating with a cross-functional mindset that considers both Division and regional objectives in driving growth. Experience with consumption-oriented software businesses and applications development may be helpful. Critical thinking and problem solving skills will be applied throughout the service and lifecycle support development process and program execution phases of your work. You will be directly accountable for producing high quality VMware Cloud Foundation modern private cloud and application infrastructure services and lifecycle support offerings and assets, which may include standardized scoping, resourcing, proposal and engagement delivery materials, technical enablement resources, and best practice documentation. In addition, you will partner closely with product and services engineering and solution architecture as well as product and services marketing, program management, delivery leadership and practitioners to achieve expected impacts for our customers and our business. What is the leadership like for this role? What is the structure and culture of the team like? At Broadcom, we operate with a strong focus on technology innovation and accountability to our shareholders and each other. We value and reward exceptional growth and operate with a lean approach of continuous improvement in our performance. Broadcom also values in-person collaboration to unlock the full potential of our teams in offices around the world. The manager for this position has over 25 years of technical and commercial leadership experience building innovative high tech and clean-tech businesses across software, hardware, and services. He is seeking strong analytical, problem solving, and collaboration skills from a self-starter with an ownership mindset who enjoys operating in a fast-paced, technology-led growth environment. Requirements: Bachelors degree and 12+ years of related experience or Masters degree and 10+ years of experience preferred, or equivalent experience. .
Posted 3 weeks ago
8.0 - 9.0 years
25 - 30 Lacs
Bengaluru
Work from Office
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore. To perform this role successfully, you will be responsible for but not limited to the following: Establish strong working relationships with hiring managers and business leaders to comprehensively understand their hiring needs, providing regular updates on recruitment progress and addressing any concerns. Deliver end-to-end recruitment delivery of vacancies within the assigned division. Support and develop one of the divisional recruitment teams to deliver a high-quality, customer-oriented recruitment service. Monitor and ensure compliance in meeting talent acquisition metric targets including time to offer, interview-to-offer, and other agreed KPIs. Manage multiple campaigns/drives across various locations. Collaborate with the divisional Recruitment Partner (RP), Sourcing Team, and TA Ops team to apply best practices, drive continuous improvement, and mobilize (internal & external) resourcing strategies to reduce overall time-to-hire and improve applicant quality. Contribute to enhancing the organizations employer brand by ensuring a positive candidate experience throughout the recruitment process. Support and develop advertising programs (internal and external) to ensure high visibility with potential candidates. Continuously review and enhance the recruitment process to streamline efficiency, improve candidate experience, and maintain compliance. What will you contribute? End-to-end recruitment experience in a corporate, professional services, consulting, or high-tech industry. Prior experience working in a Recruitment Managed Service environment (preferably international support), RPO (Recruitment Process Outsourcing), or an in-house recruitment team is essential. Strong communication and interpersonal skills with the ability to build effective relationships with internal and external stakeholders at all levels. Driven and highly organized, with the ability to identify and focus on priorities and deliver to deadlines. Previous experience working with recruitment ATS (Applicant Tracking Systems) or vacancy management systems, e.g., Workday. Proficient in the use of Microsoft Office suite. Confident, tactful, resilient, and demonstrating high levels of integrity. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Employee Job Type Regular
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Kalyani, Bengaluru
Work from Office
Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The Elevator Pitch: Why will you enjoy this new opportunity? Broadcom is seeking a principal Services & Lifecycle Support Engineer to develop our next generation of modern private cloud service and support offerings for our most strategic customers. If you enjoy building technology-centric offers and delivery assets to drive high impact, high consistency consulting and lifecycle support to customers adopting private cloud and modern applications infrastructure, read on. VMware Cloud Foundation (VCF) is the world s leading modern private cloud infrastructure platform, providing a secure and resilient solution to developers and IT organizations globally. Our VCF Services and Lifecycle Support Engineering organization is charged with building and scaling a focused portfolio of cloud and modern applications consulting services in addition to Technical Adoption Manager lifecycle support. You will be joining a group of driven, customer-obsessed technologists helping customers realize the full potential of VCF with VMware Validated Solutions and VMware Validated Designs. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Services & Lifecycle Support Engineer, you will gather regional market requirements, develop technical solutions, and enable the ultimate success of our practitioners and Expert Advantage Partners worldwide. Your success will be measured through the lens of impact on customer value realization and consumption growth resulting from launching and scaling execution of high quality offers and engagement delivery materials for your assigned area. You will: Identify and quantify opportunities to drive core consumption growth Develop and execute a technology services and lifecycle support roadmap for offerings and programs to accelerate customer consumption, adoption, and value realization Continuously measure and improve performance and customer consumption impact of technical assets for central and regional services and lifecycle support delivery teams You will execute this role with a high degree of focus on technical innovation and accountability to the success of Broadcom s VCF Division objectives. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? You will require a strong mix of business and technical acumen in this role, operating with a cross-functional mindset that considers both Division and regional objectives in driving growth. Experience with consumption-oriented software businesses and applications development may be helpful. Critical thinking and problem solving skills will be applied throughout the service and lifecycle support development process and program execution phases of your work. You will be directly accountable for producing high quality VMware Cloud Foundation modern private cloud and application infrastructure services and lifecycle support offerings and assets, which may include standardized scoping, resourcing, proposal and engagement delivery materials, technical enablement resources, and best practice documentation. In addition, you will partner closely with product and services engineering and solution architecture as well as product and services marketing, program management, delivery leadership and practitioners to achieve expected impacts for our customers and our business. What is the leadership like for this role? What is the structure and culture of the team like? At Broadcom, we operate with a strong focus on technology innovation and accountability to our shareholders and each other. We value and reward exceptional growth and operate with a lean approach of continuous improvement in our performance. Broadcom also values in-person collaboration to unlock the full potential of our teams in offices around the world. The manager for this position has over 25 years of technical and commercial leadership experience building innovative high tech and clean-tech businesses across software, hardware, and services. He is seeking strong analytical, problem solving, and collaboration skills from a self-starter with an ownership mindset who enjoys operating in a fast-paced, technology-led growth environment. Requirements: Bachelors degree and 12+ years of related experience or Masters degree and 10+ years of experience preferred, or equivalent experience.
Posted 3 weeks ago
8.0 - 13.0 years
25 - 35 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About CAI: CAI was established in 1996, it has grown year over year to more than 750 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Are you ready? Our approach is simple; we put the client s interests first, we do not stop until it is right, and we will do whatever it takes to get there. At CAI, we are committed to living our Foundational Principles, both professionally and personally: We act with integrity We serve each other We serve society We work for our future. We strongly believe that one person s success is everyone s success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially. The role: The Lead Mechanical Commissioning Engineer provides direction of all mechanical aspects of assigned commissioning projects from initial engagement through turn over to the client. He/she will be expected to execute against the project schedule through the coordination of contractors and/or vendors to complete the desired mechanical system testing while ensuring the safety of oneself and other project personnel. Responsibilities: Lead and steer all mechanical commissioning and testing activities for all contracted testing and commissioning work related to mechanical systems at the client`s site according to agreed Scope of Works. Act as technical expert and advisory for the client, advising on feasibility, practicality and any cost, resource impact of solution, methods and work procedures at all stages of the commissioning process. Fulfil the role of on-site technical lead and coordinate obtaining correct information from equipment vendors, client, contactors and site owners to make decision and lead. Participate and contribute to meetings with the client, consultants, other contractors to provide expert technical opinion. Work with all commissioning stakeholders to sign-off and commit to a common and agreed commissioning deliverables scope and outline items. Ensuring all relevant certification and required documentation have been provided by construction contractors, equipment/system vendors to be approved and used as reference for commissioning documentation development. Review, check, analyse, and provide opinion on design documents such as BoD, OPR, mechanical drawings, schematics, diagrams and installation drawings as well as approve documents meeting commissioning requirements of the client. Support engineering and commissioning deliverables development, working together with team members Develop, create, review and achieve approval of test scripts, Inspection Test Plans (ITPs) Develop, create, review, achieve approval and initiate Factory Acceptance Tests (FAT) or Factory Witness Tests (FWT)according to the needs of the client. Ensure delivery quality is consistent with testing and commissioning requirement from client and the tested outcome is consistent with the client`s desired specification and performance requirements. Enforce and work to the client`s project timelines and supervise mechanical commissioning activities according to the client`s commissioning schedule and timeline. Manage the progress of work through task completion progress tracking and regular work completion status updates. Pro-actively and regularly update, provide feedback and communicate on work progress with internal teams, Project Manager and client team on work progress. Create and develop regular technical reports regarding commissioning project status. Using expert knowledge to identify and create an informed opinion, clearly and transparently communicate to the Project Manager, Client Manager on issues, opportunities, challenges or risks to project schedule and resourcing during any stage of work. Track potential changes during job progression and have competency in understanding identifying scope variation (potential scope and requirement changes) and how it affects commissioning schedule, budgeting and initially defined commissioning targets Collaborate closely with Project Manager when quantifying any scope variation including any price, budget or resource change and to assist in developing mitigation or contingency plans. Critical Skills and Knowledge Bachelor degree or equivalent experience Knowledge of OSHA (or equivalent) safety requirements. Good written and spoken communication skills. Ability to read and interpret mechanical schematics and mechanical P&IDs. Knowledge of mission critical design concepts. Knowledge of Mechanical Distribution Switchgear, Substations, Uninterruptable Power Sources (UPS), Automatic Transfer Switches (ATS), Batteries, Emergency Diesel Generators & Load Banks. Knowledge of power quality analysis Working Environment: Extensive travel (75%) Construction environment CAI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind.
Posted 3 weeks ago
15.0 - 20.0 years
25 - 30 Lacs
Noida, Mumbai
Work from Office
Role description: We are actively seeking an Associate Technical Director - Civil to join our Water Civils team. You will be based in our Bangalore/ Hyderabad/ Mumbai/ Noida offices. In this role, youll play a pivotal role in establishing and consolidating relationships across Arcadis and our client base, managing the technical delivery and design outputs of some of the UKs most complex and stimulating projects in the Water sector. The world is witnessing the impact of climate change, rapid urbanization, loss of biodiversity and more frequent floods and wildfires. The role would sit within our Resilience Global Business Area, where we work to protect our natural environment and water resources, while powering our world for future generations. Role accountabilities: Our Water Design and Engineering team is involved in some of the UK s most complex and stimulating projects that are diverse and technically demanding. We have an excellent reputation in the delivery of such schemes and are working closely with some of the UK s most established and recognizable companies, undertaking a vast array of projects to enhance the UK s water infrastructure and environment. As an Associate Technical Director - Civil, you will be a key leader within our multidisciplinary delivery teams working on a variety of water and wastewater capital projects, having the opportunity to apply your expertise to projects for our clients regionally and across the UK. Reporting to the Technical Director, you will be responsible for technically leading and/or managing the delivery of project-related tasks to meet budget, timeframe and quality targets, meeting, or exceeding client expectations, promoting and marketing all facets of Arcadis services during interfaces with clients and other sectors and disciplines, contributing towards the achievement of the divisional business plan and building networks within the industry. To be considered for a role we are seeking candidates with the following credentials: Lead a team (multidisciplinary/ multiple service lines) being responsible for the teams performance, people, culture, innovation and growth. Provide multi-disciplinary leadership for the key account/framework of Arcadis UK water business, establishing and consolidating relationships across Arcadis and our client base, taking ownership for the delivery and associated quality. Ensure effective project/program management and financial controls for key account/framework. Develop a strong working relationship with key stakeholders/ clients, establish effective channel of communications and actively influence the growth of your team. Actively mentor, coach and develop the wider technical team members. Ensure seamless delivery, implementation of Project Management responsibilities and Quality processes. Assist the UK with pursuits/ tenders. Ensure management and financial controls. Act as a technical expert for complex projects/ provide technical guidance to team. Drive implementation of the latest developments in relevant design and modelling software. Manage resourcing, plan workforce, and proactively identify future recruitment needs. Possess strong line management skills to lead, grow and upskill the team. Understand and lead the promotion of the HS&W culture of the business within your discipline. Provide guidance to the team members to meet the changing technical needs toward innovation and growth, adoption of future trends and technologies, driving standardization and automation. Demonstrate appropriate professional standards, recognizing obligations to society, the profession and the environment and exercise responsibilities in an ethical manner. Ensure effective task delegation within your team. Manage training plans considering immediate and long-term business needs. Guide regional team/ clients through the technical decision-making process and provide alternative solutions as required. Engaging in global activities and lead team members for the same. Working in collaboration with other design disciplines to ensure the integrity of the overall design. Roles at this level provide inspiring leadership to our people and support them to realize their potential Compliance of Arcadis business management system. Required Competencies: Sound work experience in Design & Engineering, Design & Build projects in the UK water sector for the following, but not limited to, Non-Linear assets (e.g., Treatment Plants, Combined sewer overflows & Pumping Stations) Experience in Linear Assets/ Utilities - clean and waste Nature Based Solutions and SUDS will be an added advantage. Producing and reviewing hydraulic calculations, specifications, drawings and reports Working Knowledge of HADES software will be added advantage Ability to review buildability of proposed solutions independently and challenge designs. Familiar with British and other international standards and practices. Demonstrate ability to lead complex projects. Health & Safety Management, awareness to CDM regulations. As an experienced professional you will be professionally qualified or, actively working towards it. Awareness and applications of Civil 3D, Revit, BIM and Information management. A strong, self-motivated and assertive person capable of working under pressure. Well-developed interpersonal skills and the ability to communicate effectively at all levels and across regions. Flexible to adopt new work /challenging work as per business requirement. Awareness of Sustainability best practices. Good communication skills. Qualifications & Experience: Around 15+ years of experience and having a BSc/BEng or MSc/MEng or equivalent in a relevant discipline. Chartered Engineer status and membership of a professional institution such as ICE, or CIWEM Significant experience and track record in technical delivery of process plant systems on complex engineering projects, preferably related to water and wastewater industry. Experience of working on design and construct projects using digital design platforms Feasibility to Construction design stage delivery experience Together, we can create a lasting legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging #Join Arcadis. #Create a Legacy. #Hybrid #LI-AA4
Posted 3 weeks ago
10.0 - 15.0 years
14 - 18 Lacs
Pune
Work from Office
The Product Development Manager is responsible for managing the day-to-day operations of Product Teams across Product Delivery. You will be responsible for people development and resourcing whilst accountable for driving delivery to agreed product strategy, performance, and budget. You will also be a member of the respective Delivery Leadership Team and will play a key role in driving delivery strategy forward in a consistent way. You will lead department-wide initiatives to improve the processes and engagement of the delivery teams, and you are also responsible for managing the risk for the area. What you'll Bring: Lead the recruitment and hiring of new Team-members, with the active involvement and input of the existing Team-members Responsible for people management of at least two product teams Responsible for providing direction and assistance to Delivery Manager and Product teams Key member of delivery leadership team and key contributor to deliver strategy & initiatives Work closely with the Architecture group to ensure working practices are aligned, and best practice established Key contributor to the future direction of the delivery function for respective line of business, constantly seeking out areas for improvement, optimization and productivity improvements Actively support Delivery Managers efforts to protect Teams from disturbance, disruption, or outside interference Identify companywide initiatives and plans that Product Teams should be aware for their roadmaps ie scalability, hardware, performance, security, etc Alignment of team skills to ensure future product roadmap and continuity of product development, maximising ROI of team Plan and manage skills development and training for Team-members Ensure all team members perform to the required standard in their given team Provide performance feedback and complete performance evaluations for Team-members Informal performance feedback should be provided on a frequent basis and should include feedback from fellow Team-members Feedback should be focused on recognition for achievement, and opportunities for growth Provide mentorship and career development advice and guidance to Team-members This mentorship should include both technical mentorship, as we'll as soft-skills and other aspects of being effective and successful in a development organization Provide appropriate support to Heads of Development to ensure appropriate Business Continuity is in place Ownership and management of departmental risks/RAID log Required Skills / Qualifications / Experience: 10+ years experience in the IT industry, with at least 5 years experience of managing software engineering teams Ability to communicate superbly, both with technical and non-technical staff Excellent English language skills, with the ability to collaborate with teams across the World Experienced leader of senior staff members across multiple specialisms Great knowledge of technology landscape Knowledge and understanding of delivering multiple, end to end solutions Experience of planning and organising across multiple functional teams A credible influencer with excellent communication skills Able to manage and navigate a multitude of personalities and agendas, whilst inspiring, influencing and motivating along the way Strong People Management and Leadership Desirable Skills / Qualifications / Experience: Experience of compliance and risk management Experience of operating within a high regulated industry
Posted 3 weeks ago
5.0 - 10.0 years
14 - 18 Lacs
Mumbai
Work from Office
We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Lead Project of functional type like Technology etc. end to end for delivery Create Project Plan, delivery plan or Plan on a Page for Project with key milestones Deliver milestones as per Project Plan and Business case Track project progress on variance and delivery Manage levers of delivery, development, testing and phases of project Keep Projects aligned to organisational benefits and Program overall objectives Establish an overarching governance layer through weekly, monthly program review Monitor key Project metrices like - risk/issues, cost and budget, schedule, resourcing Report Project health to Program Manager and other key stakeholders and LTs through governance pack and SteerCo meetings Manage conflicts between leads, SMEs etc. Forecast Project resources and required budget on a monthly, quarterly calls Create and Submit Project WPs for PAB for approval for resources Work closely with Vendors and tech partners in delivery, resourcing and billing Create and manage Project reports on Planning, RAID, Cost Tracker, Governance reports etc. Ensure that PMO as aligned is reporting Project health to different bodies like TO, PMO Admin, PAB etc. Manage any Project escalation Reports and track Project benefits - financial or non-financial Work closely with PMO to manage expenses, accruals, actuals and forecast of budget Receipt invoices from Vendors and approve Delivery acceptance criteria (DAC) from vendors Able to manage 2-3 independent projects simultaneously and deliver results We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Posted 3 weeks ago
1.0 - 5.0 years
6 - 10 Lacs
Chennai
Work from Office
Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation
Posted 3 weeks ago
3.0 - 6.0 years
12 - 16 Lacs
Chennai
Work from Office
Delivery Manager from Data Engineering - Chennai - JMAN Group Company Description JMAN is the commercial data partner that specializes in maximizing value creation activities for private equity funds and their portfolio companies. We partner with our clients to address the growing need for investment decisions and value creation initiatives to be backed by reliable, real-time data. When companies partner with JMAN, we combine our data science and data engineering expertise with our deep commercial understanding to deliver tangible, high-value outcomes at pace. Founded in 2010, JMAN has a global footprint with offices in New York, London and Chennai. Our team of more than 350 experts partner with more than 80 private equity funds and over 200 portfolio companies. Nearly 85% of our business is from recurring partnerships with our clients. JMAN has been a portfolio company of Baird Capital since 2023. Position Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones. Requirements Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a 40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture.
Posted 3 weeks ago
10.0 - 15.0 years
12 - 17 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver No Performance Parameter Measure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: L&P Policy Acquisition & Servicing.
Posted 3 weeks ago
4.0 - 9.0 years
7 - 8 Lacs
Gurugram
Work from Office
The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. The Opportunity NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon. The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with Order-to-Cash processes Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience with SAP and Saleforce.com will be an added advantage Functional Skills Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead Preferred Operations or Back-office Support Services background Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA
Posted 4 weeks ago
5.0 - 10.0 years
6 - 7 Lacs
Gurugram
Work from Office
The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with Order-to-Cash processes Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience with SAP and Saleforce.com will be an added advantage Functional Skills Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead Preferred Operations or Back-office Support Services background Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA
Posted 4 weeks ago
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