As a Global Monitoring Analyst at our Pune location, you will play a crucial role in managing processes and tools for IT infrastructure monitoring. Your primary responsibility will be to ensure the overall availability, performance, and health of all IT components by effectively managing alerts. You will need to oversee critical IT infrastructure-related incidents and facilitate Major Incident Management (MIM) through a combination of people, processes, and technology. Your key responsibilities will include: - Monitoring key performance metrics and availability of enterprise IT infrastructure. - Monitoring alerts across various infrastructure environments including VMware, storage, networks, databases, and operating systems (Windows, Linux). - Facilitating Major Incidents by initiating P1 bridge calls, engaging technical teams and stakeholders as required. - Providing timely, accurate, and effective communication on service impacting alerts, as well as conducting capacity analysis and reporting bottlenecks to IT Service Management (ITSM) and technical teams. - Generating reports such as IT Infrastructure Snapshot report, P1 trend analysis, Alert analysis, and Device Availability. - Managing alerts configuration, maintenance, upgrades, vulnerability management, administration, and coordinating with vendors for various monitoring tools. To be successful in this role, you should have a minimum of 1 year of relevant experience in Enterprise IT Infrastructure Monitoring, Alert Management, P1 Incident Management, Stakeholder communication, and Capacity Management. Additionally, experience in Monitoring and Event Management, Incident Management, Problem Management, Change Management, Availability, Capacity, Performance Management is required. Your work will be aligned with Accelya's global business strategy, values, and missions.,

For more than 40 years, Accelya has been your trusted partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we are partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, we drive the airline industry forward and proudly put control back in the hands of airlines so you can move further, faster. As a Project Manager based in Pune, your role is critical in supporting the delivery of large programs or complex projects within the Customer Delivery team. You will focus on specific tasks related to planning, resourcing, progress reporting, and addressing challenges to ensure that programs are executed effectively. Your expertise and support to program teams will play a key role in the successful delivery of projects. **Duties And Responsibilities:** - Supporting the delivery of large programs or complex projects by performing specific tasks. - Assisting in program planning, resourcing, and progress reporting. - Identifying and addressing challenges encountered during program execution. - Providing expert knowledge and support to program teams. - Contributing to effective communication and collaboration within the program. - Ensuring tasks are completed on time and to the required quality standards. **Knowledge, Experience & Skills:** - Experience in supporting large programs or complex projects. - Knowledge of program planning, resourcing, and progress reporting. - Strong problem-solving skills and ability to address challenges. - Expertise in a specific area related to program delivery. - Good communication and interpersonal skills. - Ability to work effectively within program teams and support overall program success. **What do we offer ** - An opportunity to work on the future of the travel industry in a market-leading company focusing on NDC (New Distribution Capability). - An open culture and challenging opportunity to satisfy your intellectual needs. - Flexible working hours in a hybrid remote/office working environment. - Excellent, dynamic, and multicultural working environment. **About Accelya:** Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers, and take control of their retailing. With 2K+ employees based around 10 global offices, we are trusted by industry leaders to deliver now and for the future. Our passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. We are proud to deliver leading-edge technologies to our customers, including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are committed to enabling innovation-led growth for the airline industry and putting control back in the hands of airlines. Join us in shaping the future of the air transport industry! Visit www.accelya.com for more information.,