342 Quality Tools Jobs - Page 11

Job Role - Quality Analyst ****Salary upto 6.5LPA**** Required Candidate profile - Minimum 1 year experience as Quality Analyst in International BPO - Should have knowledge about 7QC Tools. For More info call or Whatsapp @ 8723051470 / 8453399504 / 9387861694 / 6002281943

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. About ExcelHer program: Are you looking for an opportunity to restart your career? Do you want to work with an organization that would value your experience no matter when you gained them? How about working with the best minds in the transportation industry where we need more women power? We are pleased to launch the ExcelHer program - the career returnship program at Volvo Group in India. The program is for women who have been on a career break for a year or more. This is our step towards empowering women to relaunch their professional journey after their absence from the workplace due to personal commitments. Exciting work assignments have been identified which you can refer in the list below. The assignments are for a tenure of 9 months. The participant of this program would have access to professional development programs, mentoring assistance by a business leader, apart from the experience of working with people from different functions/technologies/culture. Location : Bangalore Qualifications: Bachelor s or master s degree in electrical, electronic engineering (or similar) with 5+ Years of experience. Good understanding of automotive electrical systems and architecture Knowledge on block schematic or similar topology, which shows, overall power distribution and Grounding topology on vehicle level Hands-on knowledge of CAN, LIN, DOIP, J1939, J1587, UDS protocols Working knowledge in Application software diagnostics. Knowledge on current and upcoming vehicle regulations and emission norms. Hands-on experience in Function development in the field of System Engineering on automotive domain. Knowledge on vehicle security and anti-theft related system and components. Knowledge on Functional Safety (ISO26262) is a merit Knowledge on Cyber Security process, TARA is a merit Should have used quality tools like SFMEA, DFMEA, 5 why analysis etc. Should has awareness on the application networks, ECU topologies Good in Team and cross functional work abilities Good communication skills (written and verbal) in English is Mandatory Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. About ExcelHer program: Are you looking for an opportunity to restart your career? Do you want to work with an organization that would value your experience no matter when you gained them? How about working with the best minds in the transportation industry where we need more women power? We are pleased to launch the ExcelHer program - the career returnship program at Volvo Group in India. The program is for women who have been on a career break for a year or more. This is our step towards empowering women to relaunch their professional journey after their absence from the workplace due to personal commitments. Exciting work assignments have been identified which you can refer in the list below. The assignments are for a tenure of 9 months. The participant of this program would have access to professional development programs, mentoring assistance by a business leader, apart from the experience of working with people from different functions/technologies/culture. Location : Bangalore Qualifications: Bachelor s or master s degree in electrical, electronic engineering (or similar) with 5+ Years of experience. Good understanding of automotive electrical systems and architecture Knowledge on block schematic or similar topology, which shows, overall power distribution and Grounding topology on vehicle level Hands-on knowledge of CAN, LIN, DOIP, J1939, J1587, UDS protocols Working knowledge in Application software diagnostics. Knowledge on current and upcoming vehicle regulations and emission norms. Hands-on experience in Function development in the field of System Engineering on automotive domain. Knowledge on vehicle security and anti-theft related system and components. Knowledge on Functional Safety (ISO26262) is a merit Knowledge on Cyber Security process, TARA is a merit Should have used quality tools like SFMEA, DFMEA, 5 why analysis etc. Should has awareness on the application networks, ECU topologies Good in Team and cross functional work abilities Good communication skills (written and verbal) in English is Mandatory We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.

PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsible for call/data quality monitoring. Provide feedback to agents using prescribed feedback model. Mentoring and coaching agents on process level issues. Monitor adherence to compliance procedure and processes. Responsible for reporting program level quality score to the process owners. Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team. Conduct refresher training on the basis of the errors identified. Maintaining update log and communicate process updates by conducting a session Perform weekly analysis aiming at improving SLA. Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team. Identify and highlight potential risk areas and recommend preventive action. Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists colleagues unprompted. Takes pride in the achievement of team objectives. Has credibility with peers and senior managers. Self-motivated – driven to achieve results. Works with a sense of urgency. High customer service ethic – is passionate about meeting customer expectations and improving service levels. Keeps pace with change – acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Clearance of all major exams (SSC, HSC, qualifying degree). Graduate Experience in US healthcare. At least 2 to 3 years of experience as a quality analyst. Adequate knowledge of quality tools (Green belt certification to be an added advantage). SKILLS & COMPETENCIES Excellent verbal and written communication skills. Excellent documentation and business writing skills. Excel proficiency. Ability to work well under pressure and meet deadline. Ability to work on multiple projects simultaneously. Ability to work creatively and analytically in a problem solving environment. JOB DEMANDS Occasional requirement to travel (primarily related to training and company meetings) within India/US. Ability to work seated at a computer for long periods of time. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS No direct reports. Internal: Quality Manager and Team Leader. Operations Manager and Team Leader. Production Resources. External: Client interactions as and when required.

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

We're seeking a Quality Assurance Analyst to assess the quality of service processes, monitor interactions, and provide feedback to improve scores. Key Responsibilities: - Audit calls and emails to assess product/process, communication, and soft skills. - Conduct audits and provide feedback to agents. - Share daily reports and quality scores with the team. - Participate in internal and external calibration sessions. Requirements: - 1 year of experience in handling quality audits. - Excellent verbal, written, and interpersonal communication skills. - Excellent listening and analytical skills. - Proficient in MS Office (Word, PowerPoint, and Excel). - Effective feedback and coaching skills. Additional Details: - Location: Gurgaon - Working Days: 6 days - Shift: Day shift How to Apply: ' , vrindagulati@pbpartners.com

AM/ DM - Process Quality Experience: 7- 10 Years Qualification: Diploma /B.E (Electrical/ Electronics Engineering) WORK LOCATION: CHENNAI SHOULD HAVE EXPERIENCE IN SOLAR INDUSTRY (MANDATORY) Should have exp in supplier quality management, Quality tools, Kaizen, Solar experience, Monitor and evaluate key performance indicators (KPIs), quality control techniques, statistical methods IF YOU ARE INTERESTED TO APPLY FOR THIS JOB SHARE YOUR RESUME TO careers@leadhr.net Contact No: 99406 32343

Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure

Manager – Quality B.E/B.Tech (Metallurgy/Mechanical) 5–10 yrs experience Strong in ISO 9001, IATF 16949, APQP, PPAP, 8D, CAPA, MSA, SPC Knowledge of ASTM, EN, IS standards CTC: 10-15 LPA Required Candidate profile Send your resume via WhatsApp: 8013014471 Ideaspot Consultant / Kolkata

HCLTech Walk-in Drive for Quality Analyst & Quality Team Lead- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Must have contributed to Customer Audit (Maruti VSA System) Inspect incoming materials, raw components, and in-process products Monitor manufacturing processes, Data inspections, testing,trends, patterns,potential quality issues. Required Candidate profile knowledge of PPAP, MSA, SPC, CAPA, PFMEA mandate Investigate quality issues, identify root causes, and implement corrective and preventive actions to prevent future defect Collaborate with other dept

Develop & implement quality control procedures & inspection protocols. Familiarity with quality standards such as ISO 9001,Six Sigma. Knowledge of QA/QC tools(FMEA/SPC/8D/CAPA) Experience in measurement & testing equipment--calipers/micrometers/CMMs Required Candidate profile Certification in CQE(Certified Quality Engineer) or Six Sigma Green/Black Belt. Experience in [industry-specific tools or systems, e.g., automotive, electronics, etc.] & Lean Manufacturing principles. Perks and benefits SALARY:18000/-To 30000/- AS PER SKILL & EXPERIENCE

Role: Quality Analyst(QA) Must know 7 QC tools: check sheets, histograms, Pareto, cause-effect, run/control charts, scatter diagrams Location: Hyderabad Exp: 3–5 years Salary: 4.5–6.5L 5 interview rounds (No MTI) Both-side cab | 24x7 shifts | No NP Required Candidate profile The 7 QC tools: Cause-and-effect diagram (Fishbone diagram), Check sheet, Histogram, Pareto chart, Control chart, Scatter diagram, and Flowchart (or Stratification).

A Quality Analyst in a (BPO) company is responsible for ensuring the quality of products and services delivered to clients by monitoring and evaluating various processes and interactions.

Watsapp details to HR Mamta 9903044494 Hi folks !! Hiring QA •Minimum 1 yr relevant exp as QA in international process •Salary upto 35k •Both side cab & Meal provided •Location Gurgaon Required Candidate profile No freshers Minimum 1yr exp req in international process as Quality analyst

Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Need Quality Audit experience for sales processThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles for a voice process What are we looking for Quality AuditingQuality Assurance (QA)Ability to perform under pressureAdaptable and flexibleProblem-solving skillsAgility for quick learningWritten and verbal communicationQuality Management, design Audit framework, call calibration Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Should be a local candidate from Panipat. Knowledge of Home textiles products, like kitchen accessories / sheet sets / towels/ Mats etc. Relevant experience in QA/ QC (Quality Assurance/ Quality Control) Willing to travel. Maintain the quality compliance of the customers. To ensure product delivery on time to meet customer satisfaction. Should be able to handle day to day activities at production floors. To carry out all kind of controls/inspections like PPM, Inline, Mid, Final audits etc. as per AQL system & as defined by the buyer in order to get product in right desired quality within the given delivery date. Good computer and communication skills. Develop, manage implement, communicate, and maintain a quality plan to bring the Companys Quality Assurance Systems and Policies into compliance with quality system requirements. Effectively interact with the Technical, Development, and Production team to maintain product quality; ensuring that targets are achieved. Assisting technicians with checking patterns/specification and construction, identifying, and resolving production impracticalities in an appropriately timely manner, and to make a final decision on quality according to company standards and requirements. Supervise in the handling of sample evaluation and production approval by reviewing the measurement, workmanship, fitting, accessories, etc., and giving comments on the production. Monitored QA/QC performance by gathering relevant production data and producing statistical reports to be communicated with all related departments. Identifying relevant quality-related training needs and delivering training. Responsible for each aspect of TQM/Quality Management/Control and product assembly in the factory. Knowledge of problem-solving quality tools like fishbone, why-why analysis . Provide enough quality control seminars and coaching for company trainees. To conduct Risk Analysis and pre-production meeting and to give size set sample approval. Doing In-line inspection to check the quality/Follow up pre-Final / final inspections. To keep all necessary documents and quality SOP & ensuring all quality & production issue by Auditing & Controlling. To be able to provide approval such as print, embroidery, wash & as per required by the MR teams. To maintain all discipline and compliance issue & able to communicate with overseas customers. Qualifications Degree/Diploma in Textiles / NIFT graduate is preferred Minimum 10-15 years' relevant experience Strong knowledge of quality tools is a must Able to work under pressure, result oriented, excellent communication skills, self-motivated, responsive and detail minded Ability to build strong relationships with the team as a good team leader, communication effectively with internal and external parties Well organized individual, able to manage multiple tasks, strong problem-solving skills, handle multiple priorities in a fast paced and dynamic environment Excellent command of written and spoken English.Literate in Microsoft office programs If this sounds like you, Apply Now! Additional Information Key SkillQA manager, Quality Assurance home textile, Quality Assurance , quality control,ISO 17025 is must

Must have Min 1+yr Exp as Quality Analyst from International Banking Process BPO Must know Quality QC Metrics. Immediate Joiners reqd Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job Role: Quality Inspector (Quality Associate) We are seeking a diligent and experienced Quality Inspector (Quality Associate) to join our team. This role is essential for maintaining the high-quality standards of products within the Automobile sector, specifically in Plastic Injection Molding or Lighting Products. Education & Experience: Education: Diploma / B.E. / B.Tech. (Mechanical / Automotive / Production) only Experience: Minimum 1 year of experience in Product Quality Inspection. Industry: Plastic Injection Molding or Lighting Products Key Responsibilities: Experience in Product inspection (Visual & Dimensional). Hands-on experience in measuring instruments handling like (Vernier, Micrometer, Height Gauge, Attribute gauges, Air gauges, TPG etc.). Good knowledge of inspection, measurement techniques, and GD&T (Geometric Dimensioning and Tolerancing). Good understanding of Quality standards; inspection reports; and Quality Plan. Ability to read Blueprints/Drawings. Good written & verbal communication skills. Other Requirements: Aggressive Attitude. Willing to stay near the plant location. Medically fitness mandatory. Work Discipline (Safety; Quality). Communication on daily work management to Client SPOC person / Project Leader.

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile and Experience: • 5+ years of industry experience in Quality experience Flexible to work 5-Days and in Evening/Night shifts Strong analytical skill- ability to work with huge volume of data using statistical tools Thorough knowledge of MS office tools like Power point & excel are critical for the job Strong client-facing skills with excellent communication, negotiation and conflict management skills. Contact -Rupali Devlekar M-7678009271 E-rupali.devlekar.C@eclerx.com

Key responsibilities: • Implement and ensure Call Quality Audit. • Implement relevant measures to achieve desired level of Customer Satisfaction. • Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. • To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. • Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. • Work on a continuous process of evaluating and identifying key behavior that drives sales and improve customer experiences. Should Have: Educational Qualification: Graduate and Above. Previous Role: Quality Analyst Should have knowledge on quality tools. Should be Proficient in English, Kannada and Tamil language.

Role: Call Quality Analyst (BPO) Experience: 1-3 Years Salary: 25k + Incentive Language: Tamil , Malayalam, Telugu, Kannada Fluent Communication Location: Chennai Skills: BPO Call Auditing Call Monitoring Review & Feedback Out Bound Calls Tools

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period Must be a Graduate PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in International Voice Process is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyses quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123