230 Quality Tools Jobs

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Role Objective The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedback to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: QA Will do audits as per the weekly-monthly audit plan and do PKTs of the team members. Participate in process & training calls as required. Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls. Will be actively involved in managing escalations received externally and internally. Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Work in all shifts on a rotational basis if required. Qualifications: Graduate in any discipline from a recognized educational institute Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal). At least, 3 to 4 years exp in RCM AR Skill Set: Well versed in transactional and voice audits (up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills. Should be able to capture VOC and document effectively. Should be able to prepare SOP and document process whenever required. Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP. Should be flexible with working in 24/5 environment. Should be good in abiding predefined instructions and processes. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assignedDesired Skills /or Work Experience Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assignedDesired Skills /or Work Experience Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assignedDesired Skills /or Work Experience Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Responsibilities: Data Quality Implementation & Monitoring (Acceldata & Demand Tools): Design, develop, and implement data quality rules and checks using Acceldata to monitor data accuracy, completeness, consistency, and timeliness. Configure and utilize Acceldata to profile data, identify anomalies, and establish data quality thresholds. Investigate and resolve data quality issues identified by Acceldata, working with relevant teams for remediation. Leverage DemandTools within our Salesforce environment to identify, merge, and prevent duplicate records across Leads, Contacts, and Accounts. Implement data standardization and cleansing processes within Salesforce using DemandTools. Develop and maintain data quality dashboards and reports using Acceldata to provide visibility into data health. Data Onboarding & Integration Quality: Collaborate with engineers and platform teams to understand data sources and pipelines built using Fivetran / ingestion tool. Ensure data transformations within Fivetran to maintain data integrity and quality. Develop and execute test plans and test cases to validate the successful and accurate onboarding of data into our snowflake environment. Metadata Management & Data Governance: Work with the Atlan platform to understand and contribute to the establishment of a comprehensive data catalog. Assist in defining and implementing data governance policies and standards within Atlan. Validate the accuracy and completeness of metadata within Atlan to ensure data discoverability and understanding. Collaborate on data lineage tracking and impact analysis using Atlan. Collaboration & Communication: Work closely with data engineers, platform team, data analysts, business stakeholders, and Salesforce administrators. Clearly communicate data quality findings, risks, and remediation steps. Participate in data governance meetings and contribute to the development of data quality best practices. Document data quality rules, processes, and monitoring procedures. Required Skills & Experience: Proven experience (e.g., 3+ years) as a Data Quality Engineer or similar role. Hands-on experience with Fivetran / data ingestion application for data integration and understanding its data transformation capabilities. Familiarity with Atlan or other modern data catalog and metadata management tools. Strong practical experience with Acceldata or similar data quality monitoring and observability platforms. Familiarity in using DemandTools for data quality management within Salesforce. Solid understanding of data quality principles, methodologies, and best practices. Strong SQL skills for data querying and analysis. Experience with data profiling and data analysis techniques. Excellent analytical, problem-solving, and troubleshooting skills. Strong communication and collaboration skills. Ability to work independently and manage tasks effectively in a remote environment. Preferred Skills & Experience: Experience with other data quality tools or frameworks. Knowledge of data warehousing concepts and technologies (e.g., Snowflake, BigQuery). Experience with scripting languages like Python for data manipulation and automation. Familiarity with Salesforce data model and administration.

We are looking for immediate job openings for WEB UI + SAP ABAP_PAN INDIA_Contract. #Skills:WEB UI + SAP ABAP #Exp : 8+ years #Location :Pan India #Notice Period: Immediate #Employment Type:Contract to hire Job Description for WEB UI + SAP ABAP: Minimum 2 years if SAP Web UI experience Minimum 5 years of experience on ABAP Must have minimum 2 implementation and 1 rollout experience. Workflow, Adobe-Reports experience Understands requirements from functional specifications clearly based on functionality. Able to analyze limitations risks in the solution at early stages and creates solutions accordingly. Maps the requirements to prepare technical specification and implements the solution based on technical specification. Resolves issues of teammates also Possess sufficient knowledge of the quality processes and adopted quality standards in projects Knowledge of the recognized quality tools. Location - Bengaluru,Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

1.Handling and Monitoring of Supplier related NC for containment action and repairs, RCA and CA, PA through 8D approach and Problem-solving techniques 2.Work and communicate with India DQE and HQ China DQE members time-to-time for category and Components specific Issue resolution be it China or India sourced items 3.Troubleshoot and resolve through containment action for the N&H Assembly Components in areas like Electrical, Mechanical, Gearbox Bearing and Composite and Steel Fabrication, Casting and Fasteners and Generator, Control Panels, Cables etc. especially during incoming and assembly to minimize downtime and ensure the recovery if there any issue on-time and right Quality Repair/Salvage and CA or PA done overall 4.Do time to time required minimum Failure analysis by RCA/QC Tool Approach to improve components receipt Quality Assured for the smooth N&H production 5.Ensure adherence to EHS (Environment, Health & Safety) standards on the supplier activities in shop floor when there is scenario to work / repair / Salvage jointly in-line 6.Collaborate with planning, logistics, and quality departments to manage workflow, resolve bottle necks, and ensure optimal resource utilization. 7.Coordinate daily shop floor activities related to nacelle and hub assembly to ensure timely production targets. 8.Gain and follow and guide suppliers technicians on standard assembly practices, electrical safety, and updated technical procedures. 9.Attitude to learn and adopt and work new skill and new challenges. Job Requirement with Education & Experience: 1.Diploma in Mechanical Engineering or Electrical Engineering or Chemical Engineering 2.5 7 Years of experience in wind turbine manufacturing, assembly, or electrical integration 3.Preferably in Nacelle and Hub production, Process and Supplier Quality etc 4.Experience in coordinating shop floor activities and cross-functional collaboration. 5.Knowledge in Quality Tools like, PPAP, FMEA, Control Plan, 8D, NC and NC Claim etc.

Roles and Responsibilities Quality Management System Defect Analysis New Product Execution Core Tool Implementation Supplier Development VW, BIQS, Toyota, MSIL, Fiat customer requirements Program Project Manager ISO 14001 ISO45001 Certified auditor Desired Candidate Profile Quality tools (7QC, FTA, PFMEA,SPC,MSA,PPAP,APQP) Female Candidate with 10-15 years exp. Graduate Engineer

Company: Mercer Description: HR Shared Services Operations HR Shared Services operations is seeking candidates for the following position based in the Noida office Lead Specialist (D1)- Payroll No. of Positions1 What can you expect We are looking to hire a Lead Specialist- Payroll in HR Shared Services Operations Payroll team What is in it for you Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) We will count on you to Manage the end to end processing of the payroll function in a timely and efficient manner ensuring compliance with company policies, procedures and legislative requirements across ASEAN Ensure the correct and timely maintenance of pay, costing and leave records Ensure comprehensive and timely resolution of payroll, remuneration and salary packaging queries Ensure an effective and accurate payroll service, ensuring the accurate and timely payment of the salaries of the employees Own accountability by being able to help the teams troubleshoot issues in projects on both technical and business side. Meet the standard employee measurement factors like KRAs and Project SLAs What you need to have Knowledge & Skills Relevant experience in dealing with high volume ANZ payroll Competent in the use of Payroll Systems; ADP, Workday experience preferred Good practical knowledge of Payroll related compliance obligations Strong leadership, people management and client management skills. Demonstrated ability to manage and guide front line managers across multiple shifts. Strong multi-tasking and analytical skills Effective and Accurate reporting skills. Strong verbal and written communication skills. Knowledge of quality tools like six sigma, lean and kaizen would be preferred. Education Graduate (any stream) Eligibility Minimum 4 plus years experience in ANZ Payroll Minimum 12 months experience as Process Champion/Assistant Manager Should have at least On Track or equivalent rating in last appraisal Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months Should not have applied for any other IJP within Mercer in the last 3 months What makes you stand out Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Disclaimer Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume About Mercer At Mercer, we are a global force of around 25000+ unique individuals working together to make a difference in the lives of more than 115 million people every day by advancing their health, wealthand careers. Were in the business of creating more secure and rewarding futures for our clients and their employees For more than 80 years, weve turned our insights into actions; Be it designing affordable health plans, or assuring income for retirement, or aligning workers with workforce needs, weve been united in our mission of enabling people around the globe to live, work, and retire well. Marsh McLennan (NYSEMMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Experience - 35 Yrs of relevant experience in automotive industry Experience in root cause analysis conducting simulation of market failures of vehicle systems. Expertise in engine electrical, body electrical parts vehicle controllers and software's. Work experience knowledge on Electric vehicle / ADAS is an advantage Understanding of vehicle component level testing standards for New Models. Basic know how of design level intervention for Quality problems . Demonstrated intent or experience in developing new technologies from concept to production. Verify and validate advance infotainment, telematics system functionality and reliability. Plan and conduct fleet testing across India and analysis of large amounts of test data to create meaningful solutions. Knowledge of component level designs, drawings and benchmarking activity. Excellent coordination skills to work with diverse internal and external project stakeholders Experience in field Data collection and creation of testing Standards as per customer usage conditions. Strong communication presentation skills, understanding of manufacturing processes at vehicle component level. Know-how about new vehicle features / technology and evaluation test methods standards. Understanding of drawing conducting inspection/audit at component level. Data analysis Interpretation Skills and use of SPC tools such as Cp / Cpk , controls charts etc. Advanced knowledge of quality tools and methods (e.g 8D, Ishikawa, FMEA, RCA, CAPA, MSA etc) Skills for effective coordination with other related departments, production shops field.

Sheet metal parts development and evaluation Failure analysis in Sheet metal Reporting To Section In-charge Level in the organization Senior Engineer/ Assistant Manager Educational Qualification Graduation /Diploma - Mechanical engineering /Production Engineering Knowledge of manufacturing process of Sheet metal parts BIW part evaluation & failure analysis. Technical guidance to vendor for Sheet metal parts manufacturing process. Sheet metal stamping , welding and material technical know how should be available. Part & Process evaluations preferable for new product development. Analysis of Part Quality issues & countermeasure planning. New product development activity planning Planning for zero defect production lines setup at Vendors. PFMEA and required actions planning with vendors. Advance Quality planning for new parts development. Analysis of part quality issues & countermeasure planning for mass production models Skills Knowledge of Sheet metal Stamping & Welding process Expertise in checking fixture & welding fixture design & concept generation. Good understanding of raw material spec & usage areas. Effective problem solver with skill to lead root cause investigation. Practical application of Quality Control Tools, including theoretical background of SPC, Analytical tools and Six sigma. Working Knowledge of Tools / Dies & various inspection aids (gauges /Jigs / Fixtures / Test Rigs, Etc.). Clear & Good communication skills. Ability to work in lean, multi tasking environment. Ability to handle the product & situation independently. Specific Expertise for Functional area Should be well versed with various sheet metal manufacturing processes like Stamping & Spot welding, etc. Having experience in Automobile Industry (4/2 wheeler / LCV ) Knowledge about the checking fuxture concept Computer environment proficiency is essential for proper Documentation, presentation and its data retrieval. (MS office). Openness & positive attitude to work in team Good understanding of Failure /Root cause analysis

Handling of market feedback and warranty issues related to engine components Faster analysis and execution of quality improvement projects based on market feedback Analytical skills and logical approach towards problem solving Fta approach for solving complex market issues Failure reapperance / simulation and child part level analysis. Competitor process / design benchmarking. Strong knowledge of production process Strong knowledge of qc tools, doe, six sigma Strong knowledge of ms office and other analytical tools (excel, powerpoint etc.) Strong execution, orientation and problem-solving approach Ability to analyze the data and propose solution & future strategies. Strong communication & presentation skills Ability to work within strict timelines

Hiring for Quality analyst || Spanish Language || English Language Usa travel industry exp. voice process || Call audit / monitoring and sharing feedback salary negotiable 5 days working both sided cabs Call or whatsapp ramya 08864946771 Required Candidate profile spanish quality exp only travel background immediate joiner

Will be responsible for ensuring quality in P&C Insurance process, specifically in FNOL, FROI & payments. Exp in using QC tools & methodologies, such as Six Sigma, monitor calls, conduct audits, analyze audit findings & implement corrective actions. Required Candidate profile Graduate with exp in FNOL (First Notice of Loss) and FROI (First Report of Injury) processes Within P&C Insurance. Min of 1+ yr of exp in a quality assurance in the P&C insurance process.

Job Summary: We are seeking a highly analytical and experienced Quality Manager to lead the call auditing and quality assurance function within our BPO operations. The ideal candidate will be responsible for designing and implementing quality frameworks, leading quality auditors, ensuring compliance with client expectations, and driving continuous improvement through insightful analytics and performance feedback. Key Responsibilities: Develop and manage QA processes for voice and non-voice customer interactions to ensure adherence to client and internal standards. Oversee a team of quality analysts to monitor, audit, and evaluate agent calls, chats, and emails. Analyze call audits and trends to identify performance gaps and recommend coaching, training, or process changes. Collaborate with operations, training, and client teams to develop action plans for improving customer satisfaction, compliance, and service delivery. Drive implementation of quality improvement initiatives such as call calibration sessions, feedback loops, and scorecard redesigns. Conduct quality calibration sessions with internal teams and clients to ensure scoring consistency and alignment. Track and report key quality metrics (e.g., CSAT, QA Scores, FCR, compliance issues) on a regular basis. Ensure the QA function is compliant with regulatory and contractual standards (e.g., PCI, HIPAA, GDPR, depending on industry). Provide regular performance reviews and coaching to QA analysts, ensuring their continuous development. Develop and maintain documentation including QA policies, SOPs, training materials, and audit templates. Serve as a point of contact for client quality escalations , audits, and reporting.

SAP FI - Financial Accounting and Controlling - Ability to understand the customer business processes and the IT landscape rapidly and able to foresee the likely challenges Ability to frame the right set of questions for the multiple tracks Create solution proposals with effort estimation for a chosen project track and create a solution road map addressing the current and the future needs ofthe business Conduct solution architecting workshops with the business managersCreate detailed solution documentation and presentations and implement the solution using the standard solutions in SAP Should have SAP experience in the coremodule of specialization and domain experience Able to lead a team and trainthe team and possess sufficient knowledge of the quality processes and adoptedquality standards in projects Knowledge of the recognized quality tools and Participate in Quality meetings Must have a good knowledge of the FI sub modules comprising of General Ledger, Accounts Receivable, Accounts Payable and Integrationwith Sales and Distribution and Material Management Must have the knowledge ofthe Asset Management Module Must have the knowledge of the main delta featuresof ECC60 Must have the basic knowledge of the CO sub modules - Cost CenterAccounting and Profit Center Accounting Key Responsibilities: Implement a Quality Deployment Strategy: Collaborate closely to develop a deployment strategy that addresses the specific requirements and goals of your assigned accounts, ensuring alignment with broader organizational objectives. Continuously evaluate priorities across accounts, facilitating adjustments that harmonize with evolving business strategies and client goals. Quality Control and Customer Satisfaction: Champion initiatives aimed at completing the Annual Customer Satisfaction survey, guaranteeing broad participation to gather insightful feedback. Promptly address survey questions and actively engage clients in meaningful discussions to devise actionable plans based on their feedback. Meticulously track action plans across various projects, ensuring sustained customer satisfaction and performance improvement. Lead Quarterly pulse surveys to continually gauge performance and client sentiment, fostering better relationships and service quality. Business Partnership and Early Warnings: Design and implement an early warning system that captures essential quality metrics, project timelines, and resource limitations, facilitating proactive measures. Participate in monthly business reviews to assess quality adherence and lifecycle management while fostering a culture of transparency. Engage in skill development sessions with delivery teams, encouraging the exchange of best practices and continuous learning. Drive Continuous Improvement: Foster an environment of continuous improvement across all projects by analyzing efficiency and productivity metrics regularly. Establish knowledge-sharing mechanisms within the team, allowing new methodologies and best practices to thrive. Set and monitor annual improvement targets, ensuring continual evolution of operations in line with industry standards. Team Management: Build and Lead Effective Teams: Clearly communicate expectations to team members, fostering an environment of accountability, enthusiasm, and support. Conduct regular performance evaluations, providing constructive feedback that encourages professional development tailored to individual aspirations. Facilitate specialized training programs that address diverse team needs, considering statutory requirements specific to each country. Employee Engagement and Satisfaction: Lead initiatives that resonate with team members, creating a positive, inclusive, and proactive workplace culture. Periodically assess team morale and satisfaction, proactively developing engagement strategies to bolster workplace happiness. Performance Metrics No. Performance Parameter Measure 1. Quality Control and Customer Satisfaction CSAT Scores across all levels (BU/Account/Portfolio) Compliance Scores for process adherence Comprehensive Internal Audit Coverage Project Schedule Performance Metrics Assessment of Planned vs Actual Efforts Resource Productivity Analysis 2. Capability Building Success Rates of Onboarding Processes Completion Rates of Certifications 3. Continuous Improvement Annual Implementation Rates of Lean Projects Documented Improvements in Productivity Continuous Improvement Initiatives Annually 4. Team Management Attrition Rates within the Team Employee Satisfaction Metrics 5. Capability Building Training Coverage for Specialized Skills Statistics of Leadership Development Training Required Skills and Competencies: In-depth expertise in SAP Financial Accounting & Controlling is essential. A strong orientation towards client satisfaction, paired with a tangible passion for achieving outcomes. Evident excellence in execution, demonstrating collaborative teamwork abilities. Flexibility and willingness to learn in a dynamic, fast-paced environment. Outstanding communication, problem-solving, and decision-making skills are a must. Experience: 5-8 years in a relevant field, showcasing a proven track record of thought leadership particularly related to quality control and client satisfaction. Join Us: As we strive for innovation and transformation at Wipro Technologies, we enthusiastically welcome individuals with a passion for change and improvement, including applications from people with disabilities. Mandatory Skills: SAP Financial Accounting & Controlling. Experience5-8 Years.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Designation : Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Certification: N.A. Skill Set: Excellent written & verbal communication skills > Strong knowledge of MS Office (MS Excel & Power Point are Mandatory) > Excellent Personal & Interpersonal Skills > Knowledge of Quality Tools Like 5 Why's, Lean & RCA" > Good Knowledge of Denial & Follow Up Pre-requisite: Thorough understanding of AR Follow Up and Denials management Should have overall 3+ years of experience in RCM Follow up Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should be expertise/worked in EPIC Host Interetesed candidate can directly share their resume to krawat9@r1rcm.com

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience5-8 Years.

Eastman Industries Limited is looking for Quality Engineer to join our dynamic team and embark on a rewarding career journey Develop and implement quality control procedures and processesConduct quality audits and inspections of products and processesIdentify and report quality issues and work with production and engineering teams to resolve themDevelop and analyze statistical data and product specifications to determine quality standards and to monitor process capabilitiesDevelop and maintain quality documentation and recordsEnsure compliance with relevant quality standards and regulationsParticipate in product and process design reviews to ensure quality requirements are metStrong understanding of quality control principles and practicesExperience with quality tools and methodologies such as Six Sigma and Lean ManufacturingExcellent communication and interpersonal skills

Vruddhi Engineering Works is looking for Quality Engineer to join our dynamic team and embark on a rewarding career journey Develop and implement quality control procedures and processesConduct quality audits and inspections of products and processesIdentify and report quality issues and work with production and engineering teams to resolve themDevelop and analyze statistical data and product specifications to determine quality standards and to monitor process capabilitiesDevelop and maintain quality documentation and recordsEnsure compliance with relevant quality standards and regulationsParticipate in product and process design reviews to ensure quality requirements are metStrong understanding of quality control principles and practicesExperience with quality tools and methodologies such as Six Sigma and Lean ManufacturingExcellent communication and interpersonal skills

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total HR Deeksha 7697428237 Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools Candidate must have experience In Telecom Process.

Do Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years.

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. Contact Person :HR Suman (9934827654) share CV via WhatsApp OR Sumankumari1@policybazaar.com