Quality Analyst (Sales)

Job Title: Quality Analyst – Sales Process Location: Indore (Work from Office) Company: Signal Expert Global Industry: Forex & Comex Markets Employment Type: Full-Time About Us: Signal Expert Global is a leading name in the Forex and Comex industry, delivering accurate financial market signals and insights to clients across the globe. We are committed to maintaining high standards of communication and client engagement through our international sales team. Job Overview: We are looking for a Quality Analyst who will be responsible for monitoring, auditing, and analyzing the performance of our sales team. The ideal candidate will ensure every sales call meets quality standards and aligns with the company’s goals of professionalism and client satisfaction. Key Responsibilities: Audit sales calls regularly to assess pitch quality, compliance, and client engagement. Provide detailed feedback and performance reports to sales team members and management. Identify training needs based on common errors or quality issues in communication. Develop and refine call evaluation parameters and quality checklists. Collaborate with the sales trainers to improve onboarding and ongoing training modules. Ensure adherence to company guidelines, international standards, and regulatory compliance in communications. Monitor KPIs related to communication quality and suggest improvement strategies. Maintain records of QA assessments and follow up on corrective actions. Requirements: Bachelor's degree in Business, Communications, or a related field. 1+ year of experience in Quality Analysis, preferably in sales or a call center environment. Strong understanding of sales processes and client communication. Excellent listening, analytical, and report-writing skills. Proficiency in MS Office and call monitoring tools. Ability to work independently and provide unbiased feedback. Reach us for an Interview Email: recruitment@signalexpertglobal.com Call: +91 7000522272 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Paid sick time Schedule: Day shift Fixed shift Morning shift Ability to commute/relocate: Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Quality management: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 7000522272