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Program Coordinator

Program Coordinator

Pearson

3 years

0 Lacs

India

Posted:2 days ago| Platform:

Apply

Skills Required

service communication training teaching coaching management reports escalation support resolve learning excel word assessment

Work Mode

On-site

Job Type

Full Time

Job Description

Our Successful Candidate

This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

We require a high school diploma or equivalent level qualifications as a minimum.
Bachelor's Degree, or equivalent work experience is preferred.
Experience training, teaching, or coaching is desired.
Time management skills and the ability to prioritize and multitask is necessary.

Primary Responsibilities

Program and Client Service

Follow through with incidents, reports, and projects
Receive and respond to client queries
Ensure candidate results are sent to clients in accordance with KPIs
Act as an escalation point for service related issues
Promote client programs and products
Identify opportunities for improvement and efficiencies.

Call Center Support

Respond and resolve customer queries
Input accurate customer information into the database
Provide performance feedback as required

Education And Experience

Minimum High School Diploma or Equivalent
Bachelor’s Degree preferred or equivalent work experience
Experience training, teaching, or coaching
3+ years customer service experience preferred

Skills, Knowledge, And Abilities

Excellent oral and written communication skills
Familiar with various training tools and models; understanding of learning styles preferred
Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
Effective problem-solving skills
Conflict management skills
Strong organization skills
Interpersonal savvy and ability to influence and relate to others
Time management skills
Ability to deal with ambiguity and overcome objections
Quickly and effectively adapt to changes
Must be patient, positive, and professional
Strong customer service skills
Coaching skills preferred
Strong attention to detail
Ability to set and meet goals

1160196

Job:

Customer Success

Job Family:

GOTOMARKET

Organization:

Assessment & Qualifications

Schedule:

FULL_TIME

Req ID:

20321

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