Product Analyst - Market Data Operations Analyst

Kick-start your Product Management career as an entry-level Product Analyst. Be part of a team that is pushing the boundaries of what's possible.

As a Product Analyst in Commercial & Investment Bank, you will work closely with the Product team to provide insights and data to support a product within a function, such as an application, system, or discipline. Gain exposure in product management, product delivery, and product portfolio operations to help prepare you for a thriving career at JPMorgan Chase. You will be responsible for addressing end user and application needs through order processing, inquiries, user account inventory maintenance, month end checks, vendor reconciliation and data notification changes.

Job Responsibilities :

• Respond to client tickets in the queues meeting the SLAs
• Maintain accurate and up-to-date inventory in FITS (Financial Information Tracking System)
• Troubleshoot user and application entitlement issues
• Perform month-end activities such as User locations check and relocations, Review terminated users, Service usage review for cost savings
• Be the data guardian of DACS, EMRS, DART
• Work on Software upgrade testing, validation, and signoff.
• Have a control mindset and be alert to issues and risks and raise them for review and resolution
• Liaise with vendors on move, add or change on new subscription/cancellation/transfer of market data services
• Manage the team’s shared mailbox and ensure prompt responses to queries
• Keep critical documents organized, updated and retained systematically in repository.

Required qualifications, capabilities, and skills :

• Self-starter, able to work autonomously
• Strong time management skills: efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high standard
• Detailed understanding of MS Office applications (Excel, Word, Outlook etc.)
• Creative problem solver with ability to perform well under pressure.
• Detail oriented, with a highly disciplined approach to process and quality control.
• Ability to learn quickly, multi-task and self-manage priorities.
• Excellent client communications skills.
• Flexible & willing to work additional hours at peak times if necessary
• Strong team player.

Preferred qualifications, capabilities, and skills :

• Knowledge of Market Data systems such as OptimizeSpend/FITS, Refinitiv DACS, DART
• Accounting background
• Good knowledge of key market data offerings such as Bloomberg, Refinitiv FXT/Eikon/Workspace, Factset etc.
• Understanding of Market Data Distribution & Licensing and Audit