607 Process Jobs - Page 6

Description We are seeking a dedicated International Customer Support representative to join our team in India. This role is ideal for freshers or entry-level candidates who are looking to start their career in customer support and engage with clients from various countries. Responsibilities Provide exceptional customer support to international clients via calls. Resolve customer inquiries and issues efficiently and professionally. Collaborate with various internal teams to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Assist in the development and improvement of support processes and materials. Skills and Qualifications Excellent verbal communication skills in English. Strong problem-solving abilities and attention to detail. Ability to communicate fluently and professionally CONTACT . HEMANG BHATIA . 9358484381

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

1 Assure Achieving Qualitative & Quantitative production per Shift / Daily Production Plan targets 2 Ensure and report WIP Inventory Quality and Accuracy ( Perpetual and Physical Count Cycle

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job Description Role: Purchaser (Buyer) Experience:1 year+ of purchasing experience Salary: 3 to 8 LPA (Depend on experience and interview) Location: Bidhannagar, Kolkata Notice Period: 15 days or less Key Requirements: Procure parts and materials at a negotiated rate Develop a supply and procurement plan to ensure timely delivery to our customers Create and monitor the performance of the purchasing strategies Oversee and support our purchasing staff Qualifications: Strong negotiation skills Strong written and verbal communication skills Knowledge of materials and process Engineering experience and technical knowledge,

You should have at least 4-10 years of experience with a solid understanding of International Codes & Standards and General I&C Engineering. Your responsibilities will include preparing Instrument Index and I/O lists, sizing and selecting instruments, creating Instrumentation data sheets, preparing control system vendor scopes, and managing material requisitions and supplier documents. You will also be evaluating vendor quotations, liaising with various disciplines for input, guiding designers, and ensuring the quality of design and drawings for fabrication purposes. Experience in detailed engineering of offshore brownfield projects is preferred. In terms of qualifications, you should have a Bachelor's Degree in Control and Instrumentation with a minimum of 8 years of experience in EPC / FEED projects within the Oil and Gas Industry. Strong communication and interpersonal skills are necessary. Proficiency in SPI, AVEVA Instrumentation, Smart plant review, ConVAL, and Instrucal will be an advantage.,

Define and own the product roadmap for high-risk merchant onboarding workflows across CP and CNP channels (POS terminals, mobile, e-commerce, marketplaces). Design intelligent, configurable onboarding flows that support enhanced due diligence, KYC/KYB, and transaction monitoring. Collaborate with Risk, Compliance, Legal, and Underwriting teams to implement onboarding controls aligned with industry regulations (PCI DSS, AML, OFAC, GDPR, etc.). Integrate with third-party services for identity verification, fraud scoring, and high-risk underwriting (e.g., LexisNexis, Middesk, Alloy, etc.). Work closely with processorsparticularly TSYS to support compliant and scalable merchant setup, including MCC classification, BIN mapping, terminal provisioning, and settlement configuration. Develop product features to automate high-risk approval workflows, document collection, monitoring, and flag resolution. Define product KPIs such as onboarding time, approval ratio, auto-decision rates, fraud incident trends, and residual risk metrics. Partner with UX/UI and engineering to design flows optimized for self-service, partner-led onboarding, and multi-MID merchant portfolios. Drive execution using Agile practices; maintain user stories, grooming sessions, sprint backlogs, and release planning. Requirements 4–7 years of experience in product management within payments, acquiring, or fintech , with a focus on high-risk verticals. Deep understanding of card-present and card-not-present payments, MID assignment, underwriting models, and merchant risk profiling. Hands-on experience integrating with TSYS for merchant boarding, testing, error management, and data provisioning. Familiarity with merchant tiers (MCC codes), chargeback risk thresholds, and monitoring frameworks (MATCH, TMF, etc.). Experience with onboarding high-risk industries such as adult content, gaming, nutraceuticals, firearms, crypto, or CBD. Knowledge of tools and services used in high-risk merchant KYC/KYB, AML checks, and transaction fraud detection. Strong stakeholder management skills to collaborate with risk, compliance, engineering, support, and executive teams. Proficiency with JIRA, Postman, Figma, Confluence, and analytics tools (e.g., Looker, Mixpanel, or Tableau). Data-driven mindset with the ability to define, track, and act on operational KPIs. Preferred Qualifications Prior experience with acquiring banks, ISOs, or PayFacs supporting high-risk merchant onboarding. Knowledge of regional compliance rules (e.g., FinCEN, PSD2, RBI) and network rules (Visa, Mastercard high-risk programs). Understanding of tokenization, 3DS2, BIN sponsorship, and global onboarding challenges. Technical background or prior role interfacing directly with development or integration teams.

Monitor operations with an eye toward improving productivity and efficiency Design efficient production processes that reduce waste Develop and implement process improvements Recommend cost-saving measures Required Candidate profile Design control systems to minimize costs and production issues Evaluate employees’ tasks and responsibilities Train staff for new processes and provide them with instructions and manuals

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Data Acquisition Specialist Min 5 + yrs of experience in Data Acquisition domain. Expertise in Handling Non-CRF activities, able to work autonomously on the non-CRF data strategy. In-depth understanding of Data Management conventions, data standards, Processes and Drug development Process. Experience with Study convention including non-CRF collection data standards, Processes, Knowledge sharing and best practices on assigned studies. Influence Study Team to adhere non-CRF guidance, processes and negotiate contingency plans to mitigate delays of deliverables. Task: Lead collection of non-CRF data during Study Setup, Conduct and Closeout activities IXRS and Complex Data Models. Effectively communicate non-CRF data collection deliverable, Status of work and Data issues to the assigned study team and SME’s. Collaborate with multiple non-CRF vendors or data providers to setup Data Transfer Agreement to ensure timely and quality delivery.

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Data Acquisition Specialist Min 2 + yrs of experience in Data Acquisition domain. Expertise in Handling Non-CRF activities, able to work autonomously on the non-CRF data strategy. In-depth understanding of Data Management conventions, data standards, Processes and Drug development Process. Experience with Study convention including non-CRF collection data standards, Processes, Knowledge sharing and best practices on assigned studies. Influence Study Team to adhere non-CRF guidance, processes and negotiate contingency plans to mitigate delays of deliverables. Task: Lead collection of non-CRF data during Study Setup, Conduct and Closeout activities IXRS and Complex Data Models. Effectively communicate non-CRF data collection deliverable, Status of work and Data issues to the assigned study team and SME’s. Collaborate with multiple non-CRF vendors or data providers to setup Data Transfer Agreement to ensure timely and quality delivery.

Job Summary Join our dynamic team as a TL-Product Info & MDM where you will leverage your expertise in Customer Service Management and Supply Chain Analytics within the retail domain. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes and enhancing customer service experiences. This position offers an exciting opportunity to contribute to our companys growth and impact the retail industry positively. Responsibilities Lead the development and implementation of product information management strategies to enhance data accuracy and accessibility. Oversee the integration of customer service management systems to improve service delivery and customer satisfaction. Provide insights and analytics on supply chain processes to optimize retail operations and drive efficiency. Collaborate with cross-functional teams to streamline order management processes and ensure timely fulfillment. Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions. Coordinate with IT teams to ensure seamless integration of MDM solutions with existing systems. Develop and maintain documentation for product information and MDM processes to ensure consistency and compliance. Monitor industry trends and best practices to continuously improve customer service and supply chain strategies. Facilitate training sessions for team members to enhance their understanding of MDM and customer service management tools. Support the development of KPIs to measure the effectiveness of customer service and supply chain initiatives. Ensure data governance and quality standards are met across all product information and MDM activities. Drive initiatives to enhance customer experience and loyalty through improved service delivery. Collaborate with stakeholders to align MDM strategies with business objectives and customer needs. Qualifications Possess strong analytical skills with experience in supply chain analytics within the retail domain. Demonstrate expertise in customer service management and order management processes. Exhibit proficiency in MDM tools and technologies to support data management initiatives. Have a solid understanding of retail industry trends and best practices. Show excellent communication and collaboration skills to work effectively in a hybrid work model. Display the ability to work in rotational shifts and adapt to changing priorities. Hold a bachelors degree in a relevant field or equivalent work experience.

Cluster Experience Manager: Key Responsibilities: 1.FME Management: Manage a team of 6-9 Field Maintenance Engineers (FME) andallocate work orders based on priorities and skillets. Ensure efficient execution ofcorrective, provisioning, and preventive tasks assigned to the FME team. Provide guidance, support, and regularfeedback to FMEs to enhance their performance. 2.Outage Analysis and Reporting: Analyze outage reports and perform RootCause Analysis (RCA) to identify the underlying issues. Prepare detailed reports and communicatefindings to Bharti and stakeholders. 3.Collaboration and Communication: Interact with CTEL (Central TechnicalExcellence Leader) and FMEs to stay updated on the latest developments in theFEAT (Fault Escalation and Tracking) tool. Conduct fortnightly interlocks with TOCO(Tower Operations and Maintenance) and wireline operations teams to ensuresmooth coordination and address any issues. 4.Complaints Resolution: Proactively address customer complaintsand ensure timely resolution. 5.Outage Restoration: Coordinate with various stakeholders, including media teams, TOCO, and active material teams, to restore servicesduring outages. Ensure end-to-end closure of outageincidents and maintain communication with stakeholders throughout the process. 6.Physical Optimization: Identify and address high churn areas, LR (Lost Revenue) sites, complaints, and special projects related to physicaloptimization. 7.Spares Management: Efficiently manage spares inventory, ensuring availability and timely replenishment as required. Qualifications and Experience: Bachelor's degree in Engineering ( BTech /BE)or Diploma in Electronics. Minimum of 7 years of experience in thefield operations, network performance, or related areas. Strong technical knowledge of telecominfrastructure, site management, and maintenance processes. Excellent problem-solving and analyticalskills. Effective communication andinterpersonal skills to collaborate with various stakeholders. Leadership abilities to manage a teamand drive operational excellence. Ability to work in a fast-pacedenvironment and handle multiple tasks simultaneously.

About the Role We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management. The candidate will be responsible for monitoring, troubleshooting, and ensuring optimal performance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zero Trust security solutions across the enterprise network. Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24/7 shift environment. Key Responsibilities BAU Operations & Monitoring: Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues. Perform initial triage, troubleshooting, and escalation of Zscaler-related incidents. Support the implementation, maintenance, and fine-tuning of Zscaler security policies. Collaborate with L1 teams to resolve common issues and escalate complex problems to L3 teams. Device Management & Zero Trust Security: Manage and troubleshoot Zscaler Client Connector (ZCC) agent deployment, updates, and health status. Assist in configuring ZIA and ZPA policies, firewall rules, and URL filtering to ensure secure and compliant access. Ensure seamless connectivity between users, applications, and cloud services in a Zero Trust model. Support VPN-less secure access to corporate applications using Zero Trust principles. Incident & Problem Management: Investigate and resolve Zscaler agent, policy enforcement, and authentication issues. Work on Root Cause Analysis (RCA) for recurring connectivity and performance issues. Escalate unresolved issues to L3 engineers and collaborate with vendor support teams. Security & Compliance: Ensure compliance with Zero Trust security policies, best practices, and enterprise security standards. Assist in policy reviews and security audits for Zscaler environments. Support the integration of Zscaler logs with SIEM solutions for advanced threat monitoring. Documentation & Reporting: Maintain operational documentation, including troubleshooting steps, SOPs, and policy configurations. Generate reports on Zscaler performance, incident resolution trends, and policy enforcement statistic Basic Qualifications BE / B'Tech / MCA / MSC + 2-5 years' experience Zscaler Certified Cloud Professional (ZCCP-IA / ZCCP-PA) or Zscaler Certified Cloud Administrator (ZCCA) (preferred). ITIL Foundation Certification (preferred). 2+ years of experience in Zscaler, Zero Trust Networking, and cloud security operations. Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Understanding of Zero Trust security models and principles. Familiarity with proxy configurations, SSL inspection, and firewall policy management. Basic scripting knowledge (PowerShell, Python, Bash) for automation (preferred). Preferred Qualifications ITIL Foundation. Excellent communication and teamwork abilities Has an experience of working with multiple clients and deployment

Cluster Experience Manager: Key Responsibilities: 1.FME Management: Manage a team of 6-9 Field Maintenance Engineers (FME) andallocate work orders based on priorities and skillets. Ensure efficient execution ofcorrective, provisioning, and preventive tasks assigned to the FME team. Provide guidance, support, and regularfeedback to FMEs to enhance their performance. 2.Outage Analysis and Reporting: Analyze outage reports and perform RootCause Analysis (RCA) to identify the underlying issues. Prepare detailed reports and communicatefindings to Bharti and stakeholders. 3.Collaboration and Communication: Interact with CTEL (Central TechnicalExcellence Leader) and FMEs to stay updated on the latest developments in theFEAT (Fault Escalation and Tracking) tool. Conduct fortnightly interlocks with TOCO(Tower Operations and Maintenance) and wireline operations teams to ensuresmooth coordination and address any issues. 4.Complaints Resolution: Proactively address customer complaintsand ensure timely resolution. 5.Outage Restoration: Coordinate with various stakeholders, including media teams, TOCO, and active material teams, to restore servicesduring outages. Ensure end-to-end closure of outageincidents and maintain communication with stakeholders throughout the process. 6.Physical Optimization: Identify and address high churn areas, LR (Lost Revenue) sites, complaints, and special projects related to physicaloptimization. 7.Spares Management: Efficiently manage spares inventory, ensuring availability and timely replenishment as required. Qualifications and Experience: Bachelor's degree in Engineering ( B.Tech /BE)or Diploma in Electronics. Minimum of 7 years of experience in thefield operations, network performance, or related areas. Strong technical knowledge of telecominfrastructure, site management, and maintenance processes. Excellent problem-solving and analyticalskills. Effective communication andinterpersonal skills to collaborate with various stakeholders. Leadership abilities to manage a teamand drive operational excellence. Ability to work in a fast-pacedenvironment and handle multiple tasks simultaneously. Reporting: The Customer ExperienceManager (CEM) will report to the Operations Head and work closely with theField Maintenance Engineers (FME) in the field operations.

The Process Engineer will focus on improving load cell manufacturing processes, supporting new product development, and overseeing the transfer of new products to mass production. The role includes process automation, failure analysis, and supporting digital product troubleshooting, while ensuring continuous process improvements. Key Responsibilities: New Product Implementation: Lead the transfer of new products to mass production, coordinating with R&D and electrical teams, and preparing work instructions, SOPs, and verifying drawings (30%). Failure Analysis: Conduct PCBA (Analog & Digital) fault analysis, product/process failure RCCA, and product qualification (20%). Process Automation: Design and implement automation solutions, including jigs and fixtures (20%). Training & Support: Provide ESD knowledge and digital setup training for production operators (10%), and support sales teams with troubleshooting digital products (10%). Continuous Improvement: Collaborate with CFT for continuous process improvements (10%). Key Skills & Qualifications: Education: Bachelors degree in Electronics & Communication or Electronics & Instrumentation Engineering. Experience: 4-6 years in Electronics Manufacturing or Process Engineering. Technical Skills: Knowledge of SMT, PCBA manufacturing, failure analysis, APQP, PPAP, PFMEA, IPC 610 & 620 standards, and circuit debugging. Soft Skills: Strong teamwork, problem-solving, communication, and adaptability. Performance Objectives: Improve PCB fault analysis and process automation. Successfully implement new products into mass production.

We are seeking a highly skilled Process Engineer to support the manufacturing and implementation of load cells and digital electronic products. The ideal candidate should have a solid background in Electronics Manufacturing, PCBA processes, and Process Engineering, with a focus on continuous improvement, automation, and new product implementation. Key Responsibilities: Lead new product implementation and transition into mass production by coordinating with R&D, Electrical, and Production teams. Prepare and update Work Instructions, SOPs, drawings, and change control documents (ECR, PCO, PN creation). Analyze faulty Analog & Digital PCBs and conduct root cause analysis (RCCA) for product/process failures. Design and implement jigs, fixtures, and automation solutions to improve process efficiency. Train operators on ESD protocols and digital setups. Provide technical support to the local sales team in troubleshooting digital products. Drive Continuous Improvement (CI) activities through cross-functional collaboration. Required Skills & Competencies: Technical: Strong knowledge of SMT process , PCBA manufacturing , debugging , and PCB analysis Hands-on experience with microcontrollers , communication protocols (RS232, I2C, RS485) , CAN Bus , and embedded systems Exposure to GUI, EMI/RFI/ESD troubleshooting , EEPROM programming , and breadboarding Familiarity with IPC 610 & 620 standards , Altium , Gerber files , and hand soldering Understanding of APQP, PPAP, PFMEA , and In-Circuit Testing (ICT) Soft Skills: Excellent communication and problem-solving ability Team collaboration and adaptability Critical thinking and people management Qualifications: B.E. in ECE, E&I, EEE, Mechatronics, or Instrumentation 4 - 7 years of experience in Electronics Manufacturing or Process Engineering

Outstanding development skills. History of delivering extraordinary solutions to product delivery and/or clients. Very strong organizational skills and attention to detail. Excellent collaboration skills. Works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success. Takes initiative and ownership. Proactive, results-oriented, with a can-do spirit in meeting critical deadlines. Must be comfortable in fast paced and sometimes ambiguous work situations. A customer focused mind-set with a desire to create excellent outcomes for users and implementation partners. Prior financial system implementation or product development experience. Exposure to Banking or other financial services sector organizations highly desirable. Experience with Billing, A/R or Accounting systems/processes highly desirable. Experience with ORMB or other OUAF products highly desirable. Experience with OJet, OUAF UI tools, and JavaScript essential. Experience with implementing Accessibility Standards and browser specifics Roles and Responsibilities As a User Experience Developer (Banking) for ORMB, you will transform Figma wireframes into user interfaces using OJET, JavaScript and OUAF to enhance the product’s ability to support financial services billing needs. You will be part of the development team, working closely with product management, design, performance, documentation, and support team members to ensure your developments: align with the given design. fulfil the stated requirements. provide the required level of performance and usability. follow product design and development standards. are well documented. apply modern development techniques. Responsibilities: Develop and deliver high quality user interfaces. Validate and challenge designs based on your experience in both the relevant functional domain and in development processes. Follow development and documentation standards. Be passionately focused on delivering the best solution; relentlessly pursue providing an excellent customer experience for the product all the time. Demonstrate thoughtfulness, critical thinking and mature judgement when selecting methods and techniques for achieving success. Maintain up-to-date knowledge of and compliance with internal processes and procedures. Demonstrate strong communication skills to deal with internal stakeholders, partners, customers, and senior management. Effectively apply Oracle’s methodologies, policies, and procedures.

Overview Account Receivable – Analyst Shift Time: 02:00 PM - 11:00 PM Locations: Hyderabad Hybrid Model: 3 Days work from office (per week) Skills: Billing process management, Invoice verification, Reporting, Purchase order and expense report review. About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Responsibilities Manages/facilitate the billing process ensuring accurate and timely client billing Handle tasks such as verifying invoice accuracy, compiling complete billing package, and resolving billing discrepancies Prepare reports on billing date and analyzing billing trends Address client/account team billing inquiries Ensure billing practices adhere to relevant regulations and company policies Interact proactively with account team and shared service Review open purchase orders and expense reports to ensure all information is current and accurate is good to have Good to have experience in preparing spreadsheets to accompany vendor invoices (Canada FedEx, AT&T telephone, East Coast and Luxury Transportation) Review, verify and submit vendor invoices into the PeopleSoft system in a timely manner would be preferred Qualifications Bachelors or Post Graduate Degree in accounting or finance with 3-5 years of experience in Accounts Receivable Having prior experience into AP processes is (Preferred) Proactive and detail-oriented Strong communication skills Effectively manages multiple tasks and deadlines in a fast-paced environment Proficiency in Microsoft office (word, excel and pivot table) Positive attitude, eager to learn new things and grow professionally

SUMMARY Job Title:SPE/SME/TL- (Loss Mitigation and Escrow) Location: Hyderabad Experience: 1.5 - 8 Years Shift: US Shifts Work From Office Notice Period: 30 to 45 days Job Summary: We are seeking Loss Mitigation and Escrow Professionals with in-depth knowledge of loss mitigation and escrow operations within the US mortgage domain. The ideal candidate will have experience in managing teams, driving performance, and ensuring process compliance. Roles and Responsibilities: Lead and supervise a team of mortgage professionals handling escrow and loss mitigation processes. Monitor daily operations, ensure workload distribution, and track individual performance. Manage client communications and handle process escalations. Conduct regular coaching sessions and performance appraisals. Ensure compliance with investor guidelines and US mortgage regulations. Analyze reports and implement process improvements to enhance quality and efficiency. Collaborate with cross-functional teams and support business continuity plans. Requirements: Minimum 1.5+ years of experience in US mortgage Strong understanding of escrow servicing and loss mitigation processes. Proven ability to lead, mentor, and manage team performance. Excellent communication and stakeholder management skills. Experience in working with clients from the US mortgage servicing domain. Comfortable with night shift operations and work-from-office requirement.

SUMMARY Job Title:SPE/SME/TL- (Loss Mitigation and Escrow) Location: Mumbai Experience: 1.5 - 8 Years Shift: US Shifts Work From Office Notice Period: 30 to 45 days Job Summary: We are seeking Loss Mitigation and Escrow Professionals with in-depth knowledge of loss mitigation and escrow operations within the US mortgage domain. The ideal candidate will have experience in managing teams, driving performance, and ensuring process compliance. Roles and Responsibilities: Lead and supervise a team of mortgage professionals handling escrow and loss mitigation processes. Monitor daily operations, ensure workload distribution, and track individual performance. Manage client communications and handle process escalations. Conduct regular coaching sessions and performance appraisals. Ensure compliance with investor guidelines and US mortgage regulations. Analyze reports and implement process improvements to enhance quality and efficiency. Collaborate with cross-functional teams and support business continuity plans. Requirements: Minimum 1.5+ years of experience in US mortgage Strong understanding of escrow servicing and loss mitigation processes. Proven ability to lead, mentor, and manage team performance. Excellent communication and stakeholder management skills. Experience in working with clients from the US mortgage servicing domain. Comfortable with night shift operations and work-from-office requirement.

Supervise and coordinate the daily activities of the AOD team, including operators and technicians. Monitor and control the Argon Oxygen Decarburization process to achieve desired steel chemistry and quality standards. Ensure compliance with all safety, health, and environmental regulations and company policies. Oversee process parameters such as temperature, pressure, and gas flow to optimize production efficiency. Troubleshoot operational issues and implement corrective actions promptly to minimize downtime. Collaborate with maintenance, quality control, and engineering teams to support equipment reliability and process improvements. Maintain accurate records of production data, process variables, and safety checks. Train and mentor AOD operators to enhance skills, safety awareness, and operational excellence. Participate in continuous improvement initiatives to boost productivity, reduce waste, and improve product quality. Manage shift schedules, work assignments, and performance evaluations for team members

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: L1 Responsibilities (Basic Support): - Act as the first point of contact for SharePoint-related incidents and service requests. - Log and categorize tickets accurately in the ITSM tool (e.g., ServiceNow). - Provide basic troubleshooting (e.g., access issues, navigation problems). - Assist users in creating and managing SharePoint document libraries, lists, and pages. - Grant/revoke permissions as per approved requests. - Escalate unresolved issues to L2 support with appropriate documentation. L2 Responsibilities (Intermediate Support): - Handle escalated tickets from L1, including in-depth SharePoint site and workflow troubleshooting. - Perform routine maintenance, health checks, and backups for SharePoint environments. - Manage site collections, content databases, and quotas. - Create and manage SharePoint groups, permission levels, and inheritance. - Configure and troubleshoot out-of-the-box web parts, lists, libraries, and views. - Assist with migration tasks (e.g., from on-prem to SharePoint Online). - Support Power Automate (Flow), PowerApps, and integrations with Microsoft 365 apps. ________________________________________ Required Skills & Qualifications: For L1: - Understanding of SharePoint interface and basic site functionalities. - Familiarity with Microsoft 365 and Office tools. - Strong communication and problem-solving skills. - Basic knowledge of permission models and document management. For L2: - Working knowledge of SharePoint Online and/or SharePoint 2013/2016/2019. - Experience in user management, permissions, and site administration. - Hands-on experience with troubleshooting SharePoint components. - Exposure to Power Automate/PowerApps, InfoPath, or Nintex forms is a plus. - Ability to document procedures and update knowledge bases. ________________________________________ Preferred Certifications (Good to Have): - Microsoft 365 Certified: Teams Administrator Associate / Collaboration Engineer - ITIL Foundation Certification Required Skills Office 365,Sharepoint 2013,Sharepoint 2016

Are you ready to support innovation in a global procurement team and do you think you can you contribute to a growing team with the goal of enhancing professionalism within the procurement and category management process? Do you thrive off ensuring quality and working in an international environment? We are looking for a Regional Procurement Manager who can join us as soon as possible or no later than August/September 2025. You will join our Global Procurement department As our new Regional Procurement Manager, you will assume responsibility for category management activities within different categories in Indirect Spend and within the Travel Operations. The role will involve working with stakeholders from across Ramboll, including business line leadership as well as local procurement contacts. Ramboll operates with a flexible working policy, and with this you will be part of an exciting team of experts, who respect each other and work towards a common goal. This role will report to Ramboll Global Procurement, Indirect Spend. Ramboll Global Procurement consist of a team of 40 procurement professionals. Your key tasks and responsibilities will be: Efficiently manage and execute end-to-end RFx processes, including RFI, RFP, and RFQ. Independently manage categories with the key stakeholders from the relevant business areas. Conduct spend mapping and in-depth analytics to identify trends, opportunities for cost savings, and areas for improvement. Meet with suppliers to discuss both legal and business matters and to manage their performance. Create, prepare, review, and edit contracts efficiently. Identify opportunities to improve business processes and devise plans to implement these changes. Troubleshoot contract-related problems, such as breach of contract. Working with Finance, Legal etc and who may be leading or contributing to any activities. Managing the Travel Program – Escalation point for any issues, handling communications to the business on travel and ensuring compliance to the travel program and providing monthly spend overviews for the Leadership Team. Managing existing travel agreements and identifying opportunities for new agreements to achieve savings and secure additional benefits. Supporting Ramboll’s Global Travel Manager with travel agency roll outs within the region. Ensuring that the travel behavior is aligned with the global process, policies and procedures. Qualification Your starting point for constant growth From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: Minimum of 5 years of experience in procurement, sourcing and/or category management Knowledge of the travel industry from either a travel supplier or buyer perspective. Keen interest in the travel category and desire to learn more. Strong analytical skills, including strong use of excel Proven ability to manage one or more categories independently. Master negotiator who enjoys creating long sustainable relationships with vendors and internal stakeholders Strong expertise in category strategy development, spend mapping, and in-depth analytics. Demonstrated experience in running RFx processes, including RFI, RFP, and RFQ. Strong interpersonal and communication skills to effectively liaise with stakeholders and suppliers. Proficient in creating and delivering presentations to various audiences. Personal qualities that will help you succeed in this role include experience within the Travel category and Energy, Professional Services, Finance, or Workplace categories e.g., strong negotiation skills, excellent communication and stakeholder skills, a strategic and analytical mind-set, familiarity with relevant legislative and regulatory requirements. Additional Information Welcome to our Support Organisation In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Energy, Communication, Workplace Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets. Global Procurement Global Procurement is on an exciting journey to transforming our function into the best-in-class procurement team within our industry. You will get a chance to be part of an energetic and jovial team of global professionals who bring vast experience in procurement from many industries. Ramboll operates hybrid working so you can split your time between home and the office, as well as a flexible working policy to allow you to manage your hours worked across the week to match your personal and professional time more closely. The successful candidate will have demonstratable experience within category management and stakeholder management. Are you our new Category Manager? Click the apply-button to send your application. How to apply Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application. Deadline: July 30, 2025 .