607 Process Jobs - Page 8

Lead Analyst: Elevate Your Impact Through Innovation and Learning Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With a presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making. Our team of over 4, 500 talented professionals operates in countries such as India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets like Colombia, the Middle East, and the rest of Asia-Pacific. Recognized by Great Place to Work in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and meritocracy-based culture that prioritizes continuous learning and skill development, work-life balance, and equal opportunity for all. Curious to know what its like to work at Evalueserve? Role Information Job Title- Lead Analyst Location- Bangalore Nature of Job- Permanent Department- Corporate & Investment Banking and Investment Research About Corporate and Investment Banking & Investment Research (CIB & IR) As a global leader in knowledge processes, research, and analytics, youll be working with a team that specializes in global market research, working with the top-rated investment research organizations, bulge bracket investment banks, and leading asset managers. We cater to 8 of the top 10 global banks, working alongside their product and sector teams, supporting them on deal origination, execution, valuation, and transaction advisory -related projects. Click here to know more about us and below to see our latest rewards and recognitions. Rewards and Recognitions: Private Equity | Credit Portfolio | Lending Services | Lending What you will be doing at Evalueserve We are seeking a detail-oriented and accountable FinOps associate to support the financial workflows of a U.S.-based investment management firm. This in-office role focuses on maintaining timely and accurate books and records for the firms management company and related entities, with a strong emphasis on daily reconciliations and financial discipline. Over time, the role may expand to include budgeting, cost tracking, and operational process improvements. Clear communication, disciplined execution, and a strong desire to learn are essential. The candidate will work closely with the U.S.-based COO and must be comfortable collaborating across time zones. Daily Activities: Perform daily reconciliations of cash balances, accounts payable, hedge funds, and key general ledger accounts. Track invoices, vendor payments, and reimbursable expenses. Maintain organized, audit-ready documentation for all transactions. Allocate costs across legal entities or cost centers according to predefined rules. Track reimbursable costs across vendors, employees, and legal entities. Assist in budgeting processes by tracking committed vs. actual spend. Support broader financial planning and vendor cost analysis. Month-End and Quarter-End Close Support: Prepare and post journal entries including accruals, prepaids, and intercompany allocations. Support formal month-end and quarter-end closing processes with schedules and reconciliations. Assist in identifying and resolving accounting discrepancies in coordination with the U.S. team. Prepare and maintain detailed reimbursement schedules to be submitted each month, ensuring backup documentation is complete, consistent, and audit ready. What were looking for 46 years of experience in accounting or financial operations. Strong hedge fund accounting candidate with hands-on experience using the Enfusion Integrata platform. Familiarity with FlexTrade and QuickBooks is a plus. Experience using QuickBooks Online is required. Experience with Ramp is a plus. Strong command of Excel, including pivot tables, formulas, and reconciliation templates. Experience supporting U.S.-based clients is preferred. Sound understanding of accrual accounting and monthly close processes. Excellent organizational skills and strong attention to detail. Clear spoken and written communication skills in English. Desire to grow into broader operational responsibilities over time. Work Location: In-office, 5 days per week in Bangalore, India. Hours: Alignment with US business hours to be determined. Security: This role is performed in a dedicated, secure workspace Travel: Annual travel to the U.S. for onsite collaboration is expected. Follow us on LinkedIn Click here to learn more about what our Leaders talking on achievements AI-powered supply chainoptimization solution built on Google Cloud. How Evalueserve is now Leveraging NVIDIA NIM to enhance our AI and digital transformation solutions andto accelerate AI Capabilities. Want to learn more about our culture and what its like to work with us? Write to us at: careers@evalueserve.com Disclaimer: The following job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances.

Review & analyze customer RFQ, prepare quotations. Coordinate with customer & sales. Focus on quality & profit. Manage all documents. Deal with cost control & time. Upload project details in HRA tool using QAD system. Comply with Co's Policies. Required Candidate profile BE - Mech/ IE/ Chem/ Instrument Engg with 6-9 yrs exp in Technical Sales Support & Quote process in an engg company esp. in Valves Manufacturing with API Spec Q-1 knowledge & coordinating & CRM must. Perks and benefits Attractive Salary varies with Merit and Experience

About Us Tata Consulting Engineers Limited (TCE) is the largest Indian private sector engineering and project consultancy and an emerging global leader in integrated engineering solutions. With more than 60 years of engineering excellence, TCE has a presence in over 64 countries and over 12000 completed projects, the company operates in 3 core Industry segments -Infrastructure (Water, Environment, Urban Development, Buildings, Manufacturing Facilities, Ports and Harbours, Transportation), Power (Thermal, Hydro, Nuclear, Renewable, Transmission and Distribution) and Resources - Hydrocarbons and Chemicals (Oil, Gas and Refineries, Chemicals, Petrochemicals, Fertilizers, Speciality Chemicals, Pulp and Paper, Cement, Food, Pharmaceuticals and Beverages, Tyre, Glass) as well as Mining and Metallurgy (Mining, Geology, Beneficiation, Steel, Non-ferrous). TCE serves domestic as well as international markets and is known for several first-of-its-kind projects offering Engineering Studies, Design Engineering Services, Project Management Consultancy Services, OPEX and IIOT across all three verticals. A part of Tata Group - India’s most respected group, TCE is a 100 percent subsidiary of Tata Sons Limited Design your Future with us At TCE, you will experience a supportive environment that empowers you to excel, whether you are based in our offices or at a client site. We embrace diversity, equity, and inclusion, fostering a workplace where every individual can thrive by contributing their unique skills and perspectives to deliver exceptional results for our clients. Our comprehensive compensation and benefits packages are designed to meet the diverse needs of our employees and their families, complemented by a robust global well-being program. As a leading global infrastructure firm, we are committed to your growth and success, offering access to cutting-edge technology and impactful projects that offer flexibility and significant professional opportunities. Join us and become part of a global company that values your potential and supports your career development. Purpose & Scope of Position To manage the design and engineering of water systems in thermal power projects, ensuring delivery of high-quality, cost-effective, and compliant solutions as per project and client requirements. Experience 15+ years of experience in a multi-disciplinary environment on major projects of relevant experience in water systems design for thermal power projects. Qualification BE/B. Tech in Chemical / Mechanical Engineering. M. Tech / ME in Environmental Engineering is an added advantage Key Responsibilities Design Leadership: Lead the design and detailed engineering of water systems in thermal power plants (DM water, raw water, cooling water, wastewater treatment, etc.). Preparation of PFDs, P&IDs, equipment sizing, technical specifications, and process datasheets. General arrangements and layout drawings Knowledge of national and international design standards (e.g., BIS, ASME, ISO, AWWA). Client and Stakeholder Engagement: Interface with clients / suppliers / EPC Contractors / local Engineering bodies for design approvals, technical discussions, and design review meetings. Support Business Development and Proposals team with technical inputs, design concept notes, and estimation. Competencies Design engineers (working Levels) in the area of Water systems and treatment process engineering in Thermal Power plants to handle projects independently In-depth knowledge of water chemistry and treatment processes for thermal power plants Proficiency in design tools such as AFT, WaterGEMS, or equivalent Strong project management and team leadership skills Good communication, client handling, and presentation abilities Understanding of sustainability and wastewater reuse / zero-liquid discharge (ZLD) concepts Preferred Industry Background: EPC Companies, Engineering Consulting Firms, Power Utilities or Thermal Project Developers Competencies Manages Conflict Drives Results Decision Quality Situational Adaptability

Job Summary Join our team as a Subject Matter Expert in Claims HC where you will leverage your expertise in Facets Claims and Claims Adjudication to optimize our claims processing systems. With a focus on Dental and Commercial Claims you will play a pivotal role in enhancing operational efficiency and ensuring compliance with industry standards. This office-based role offers the opportunity to work in a dynamic environment contributing to impactful projects that benefit both the company and society. Responsibilities Lead the analysis and optimization of claims processing workflows to enhance efficiency and accuracy. Oversee the implementation of Facets Claims and Claims Adjudication systems to ensure seamless integration and functionality. Provide expert guidance on Dental and Commercial Claims processes to ensure compliance with industry standards. Collaborate with cross-functional teams to identify and resolve system issues improving overall operational performance. Develop and maintain documentation for claims processing procedures to support training and knowledge sharing. Monitor and evaluate system performance recommending improvements to enhance service delivery. Conduct regular audits of claims processes to ensure adherence to regulatory requirements and company policies. Facilitate training sessions for team members to enhance their understanding of claims systems and processes. Analyze data trends to identify opportunities for process improvements and cost savings. Support the development of new claims processing initiatives to drive innovation and efficiency. Communicate effectively with stakeholders to provide updates on project progress and system enhancements. Ensure that all claims processing activities align with the companys strategic goals and objectives. Contribute to the development of best practices for claims management to support continuous improvement. Qualifications Demonstrate proficiency in Facets Claims and Claims Adjudication with a strong understanding of system functionalities. Possess in-depth knowledge of Dental and Commercial Claims processes and industry standards. Exhibit excellent analytical skills to identify and resolve complex system issues. Show strong communication skills in English both written and verbal to effectively collaborate with team members. Display a proactive approach to problem-solving and process improvement. Have a minimum of 5 years of experience in claims processing with a focus on Dental and Commercial Claims. Be able to work independently and manage multiple tasks in a fast-paced environment. Certifications Required Certified Professional Coder (CPC) or equivalent certification in claims processing.

Interview 8th July Be Chemical Fresher-Chemical/Mechanical -Ankleshwar Contact Urvi Madam on 9712914207 & Visit Our Office Share with yr friends Golden opportunity to Start yr career We are Best Consultancy in Gujarat to provide Jobs . Required Candidate profile Join My LinkedIN: https://www.linkedin.com/in/urvisdp VISIT OUR BHARUCH OFFICE FOR CALL LETTER SDP HR SOLUTION 610,GOLDEN SQUARE OPP HOTEL REGENTA ABC CIRCLE BHARUCH We Provide Best Jobs in Gujarat

Interview for BE Chemical Fresher GET - Chemical Company at Vadodara Contact Urvi Madam on 9712914207 & Visit Our Office Share with yr friends Golden opportunity to Start yr career We are Best Consultancy in Gujarat to provide Jobs . Required Candidate profile Join My LinkedIN: https://www.linkedin.com/in/urvisdp VISIT OUR BHARUCH OFFICE FOR CALL LETTER SDP HR SOLUTION 610,GOLDEN SQUARE OPP HOTEL REGENTA ABC CIRCLE BHARUCH We Provide Best Jobs in Gujarat

Interview for BE Chemical Fresher GET - Chemical Company at Ahmedabad Contact Urvi Madam on 9712914207 & Visit Our Office Share with yr friends Golden opportunity to Start yr career We are Best Consultancy in Gujarat to provide Jobs . Required Candidate profile Join My LinkedIN: https://www.linkedin.com/in/urvisdp VISIT OUR BHARUCH OFFICE FOR CALL LETTER SDP HR SOLUTION 610,GOLDEN SQUARE OPP HOTEL REGENTA ABC CIRCLE BHARUCH We Provide Best Jobs in Gujarat

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Support the Operation team in improving each plants performance in the various fields (safety / environment, quality, capacity, competitiveness [output, costs]). Lead plant & process upgradation initiatives Support new projects and monitoring actions concerning technical, process and SPC studies etc. Lead/conduct PHA/LOPA/FMEA/SPC studies Participate in process safety analyses / studies. Help plants to upgrade / install automation in existing plant. Prepare/Review all management of change proposals and validate. Coordinate with project team to make new P&IDs and update existing one if needed. Feed and basic engineering for all projects. Coordinate with R&D and Technical Services for new development. Leads feasibility studies FEED and Basic Engineering tasks. Leads scale up from pilot to plant commercialization. Actively participate in Management of Changes related to process changes

Description External Job Description Job Summary Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools Key Responsibilities KPIs 1 Complaint Handling & Onsite Support Coordination • Act as the first point of contact for service engineers regarding customer complaints Engineers will be reporting to him • Coordinate with onsite engineers to ensure timely resolution of complaints • Ensure adherence to service SLAs Service Level Agreements and response timelines •Ensure Open complaints and NPS need to be under control for every region 2 Spare Parts Inventory & Management • Oversee the spares inventory for the assigned region • Ensure timely availability, tracking, and replenishment of spare parts • Work with vendors and supply chain teams to manage stock levels •Coordinate with Servicing agency for maintaining optimum inventory at engineer level •Open and Manage Service centres to handle all the mech tools complaints 3 Performance monitoring and documentation • Oversee engineers weekly performance and give regular feedback for improvement • Provide training and arrange knowledge-sharing sessions to service engineers • Maintain documentation of service reports, common failures, and solutions 4 Cross-functional Coordination • Work closely with the OEM service team to escalate unresolved technical issues • Coordinate with logistics and warehouse teams for smooth movement of spares 5 Process Management • Ensure compliance with company policies, safety guidelines, and service standards • Monitor KPIs Key Performance Indicators for service efficiency and suggest improvements • Maintain and update MIS reports and dashboards for tracking performance 6 Establishing Service Centres at PAN India level - contractual meetings, management of spares, money collection & overall hygiene of service centres Required Qualifications & Skills Technical Qualifications • BE / BTech / Diploma in Mechanical, Electrical, or related field • 4-5 years of experience in a service coordination, technical support, or after-sales role • Strong understanding of mechanized tools, pneumatic systems, and servicing processes Soft Skills • Strong problem-solving and troubleshooting abilities • Excellent communication and coordination skills • Ability to manage multiple stakeholders and work in a fast-paced environment • Proficiency in MS Excel, ERP systems, and service management tools

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads With Min 1 Year International Chat or International Voice Experience Can Apply > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Design and Drive Strat plan for India business: Design rolling 5 year strategy for India business as per the strategy guidelines and frameworks Enable articulation of strategy to internal stake-holders in correct and consistent manner Facilitate allocation of near team - resource & budget decisions in line with strategic plan for the business Periodic monitoring and reviews of the plans and ensure course correction if required Corporate Restructuring: Go to market design Organization design M&A evaluation: BD Asset top line forecasting, P&L creation, Valuation Support in Delivery of the Annual Budget by driving strategic initiatives PMO for strategic initiatives (New asset launch, M&A integration etc.,) P&L Improvement projects New revenue streams Operating Expense Optimization Process workflow Optimization Finance control tightening Support the India business head’s office Program manage the annual budgeting process for the India business Create the annual scorecard for the business and drive delivery of the same Support in Corporate management reviews Support India head in representing India business and communicating strategy/annual plans to key stakeholders (Internal/External) through creation of high impact presentations Drive actions that emerge from vertical/function meetings of India business Identify and solve thematic fieldforce issues by interacting and working with cross functional teams Track industry regularly and identify best practices which can be implemented Qualification Education Qualification– A graduate with MBA from a premium institute Minimum Experience Required- 3-6 years of exposure in pharma/ strategy/ management consulting Skills & attributes – Technical Skills • In-depth understanding of the pharma business models, sales & marketing process • Market trends analysis and implications • Project/program management skills • Business diagnostics Behavioural Skills • Excellent communication and interpersonal skills. • Efficient Leader and a good collaborator. • Good at building and leveraging relationship. • Strong analytical and problem-solving abilities. • Strong Decision making skills. Additional Information About the Department Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organisation with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

Job Summary The Team Manager-Ops role is pivotal in ensuring smooth operations within the organization. With a focus on MS Office proficiency the candidate will manage and optimize processes related to Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. This hybrid position requires night shift availability and offers an opportunity to contribute significantly to the companys success. Responsibilities Oversee daily operations to ensure efficiency and effectiveness in all processes related to Auto Policy Admin and Auto Claims Coordinate with team members to optimize workflow and achieve operational targets Implement strategies to improve service delivery and customer satisfaction Monitor and analyze performance metrics to identify areas for improvement Provide guidance and support to team members to enhance their skills and productivity Collaborate with other departments to ensure seamless integration of operations Develop and maintain documentation for operational processes and procedures Ensure compliance with industry standards and regulations in Property & Casualty Insurance Utilize MS Office tools to generate reports and presentations for management review Facilitate training sessions to keep the team updated with the latest industry trends and practices Address and resolve any operational issues promptly to minimize disruptions Foster a positive work environment that encourages teamwork and innovation Contribute to the companys goals by driving operational excellence and efficiency Qualifications Demonstrate proficiency in MS Office applications to manage and analyze data effectively Possess a strong understanding of Auto Policy Admin and Auto Claims processes Exhibit knowledge in Property & Casualty Insurance to ensure compliance and best practices Display excellent communication skills to interact with team members and stakeholders Show ability to work in a hybrid model with night shift availability Have experience in managing operations within a similar industry setting Bring a proactive approach to problem-solving and process optimization. Certifications Required Microsoft Office Specialist certification is required.

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Job Title: Threat Hunter | VAPT Analyst Role Overview: We are seeking a versatile cybersecurity professional who will serve as a Threat Hunter, and VAPT Analyst, responsible for proactively identifying cyber threats, assessing security vulnerabilities, and mitigating email-based attacks. This role requires expertise in threat hunting, and penetration testing, combining advanced technical skills with strong analytical capabilities. The ideal candidate will play a pivotal role in strengthening the organization's cybersecurity posture. Responsibilities: Threat Hunting - Proactively hunt for undetected threats within the organization's networks, systems, and endpoints using threat intelligence and behavioral analysis. - Identify patterns, TTPs (Tactics, Techniques, and Procedures), and anomalies that indicate potential threats or APT activity. - Leverage threat intelligence feeds and MITRE ATT&CK framework to create detection use cases and hypotheses. - Work closely with SOC teams to improve detection rules and accuracy. - Perform forensic investigations and root cause analysis of incidents and suspicious activities. - Develop custom scripts and queries to automate hunting activities (e.g., with EDR, SIEM, XDR tools). - Generate threat hunting reports, indicators of compromise (IOCs), and actionable recommendations. Vulnerability Assessment and Penetration Testing (VAPT) - Conduct vulnerability assessments and penetration tests on systems, applications, and networks. - Identify and analyze critical vulnerabilities, and deliver detailed, actionable reports. - Use automated tools (e.g., Nessus, Burp Suite, Nmap, Metasploit) and manual testing techniques. - Ensure VAPT processes align with compliance and internal policies. - Perform regular and ad-hoc assessments, including web apps, databases, wireless, and APIs. - Provide recommendations for remediation and validate fixes through re-testing. - Maintain up-to-date knowledge of evolving vulnerabilities and attack methods. Qualifications: - Bachelor's degree in Computer Science, Information Security, or related discipline. - 5+ years of experience in a cybersecurity role encompassing threat hunting, and VAPT. - Expertise in VAPT tools and methodologies (e.g., Nessus, Burp Suite, Metasploit, OWASP Top 10). - Strong experience with SIEMs, EDR platforms, threat intel, and threat hunting frameworks (MITRE ATT&CK). - Proficiency in scripting (Python, PowerShell, Bash) for automation and analysis. - Excellent problem-solving, investigative, and reporting skills. - Strong communication and interpersonal skills. - Certifications such as OSCP, CEH, GIAC (GCIH/GPEN/GWAPT), CISSP, or CESM are highly preferred. Required Skills Soc,TTP,Troubleshooting

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Job Description: WAF Engineer This role will play a critical role in enhancing our Web Application Firewall (WAF) across multiple solutions and applications and will be pivotal in crafting, testing, and implementing advanced WAF solutions. This role requires in depth knowledge across multiple platforms to be able to assess capabilities and ensure consistent coverage across platforms. It will involve a strong focus on WAF tuning via detailed log analysis, false positive detection and mitigation, and making tuning and configuration recommendations. The ideal candidate will have experience in SOC for in-depth log analysis and have previously worked with the Akamai platform, although working with at least two major WAF vendors such as F5, AWS, GCP, is also key. The successful candidate will monitor and review tuning requests, proactively assist with identifying false positives and provide expert recommendations to ensure optimal protection and performance. This will require staying up to date with the latest web security threats and platform enhancements. Key Responsibilities - Consult with Capability Lead to deliver Web Application and API Protection for our critical applications, primarily on the Akamai platform. - Monitor and review all tuning requests. - Conduct detailed log analysis to identify false positives and optimize WAF rules for improved accuracy and performance. - Create and maintain comprehensive documentation for WAF tuning, tuning procedures, policies, and configurations. - Develop, test, and recommend WAF policies and rules tailored to specific applications and environments. - Proactively assist with identifying false positives - Collaborate with cross-functional teams to ensure seamless integration of WAF solutions into existing security infrastructure. - Collaborate with Application teams to enable web application protection. - Deliver anti-bypass protection for on-premise application currently using Akamai. - Provide recommendations for WAF configuration based on best practices and security requirements. - Perform regular assessments and audits of WAF configurations to ensure optimal security posture and compliance with industry standards. - Maintain evidence for audit and regulatory asks - Deliver monthly / quarterly business reviews for application owners to show the effectiveness of the WAF control. - Stay updated with the latest web security threats, vulnerabilities, and trends to continually enhance WAF effectiveness. - Evaluate, design, and deliver new and alternative WAAP features and/or solutions. Key Accountabilities - Ensuring alignment with capability lead and control owner to deliver consistent WAAP policies across multiple infrastructures. - Ensuring timely and accurate review and action on all WAF tuning requests. - Conducting thorough log analyses to effectively identify and mitigate false positives, ensuring optimized WAF rules. - Maintaining comprehensive and up-to-date documentation for all WAF tuning procedures, policies, and configurations. - Developing and recommending tailored WAF 1 Web Application Firewall (WAF) Strong experience in Web Application and API protection (WAAP),WAF management, tuning and log analysis with strong understanding of security principles Experience with implementation, administration of WAF -Akamai Experience in troubleshooting HTTP protocol-based issues 2 Technical Skills & Responsibilities Good working knowledge of HTTP Protocol or previous experience in web application/ API development Identifying and mitigating false positive to optimize WAF performance Experience in documentation of WAF tuning procedures,policies and cofigurations Proficiency in log analysis tools and techniques to identify patterns and anomalities in web-traffic Experience with tools such as Splunk, Wireshark, or custom scripts to process and analyze logs Experience with major WAF solutions like Akamai(mandate), F5(optional),AWS,GCP 3 Soft Skill & Stakeholder Management Collaborate with cross-functional teams to ensure seamless integration of WAF solutions Aware about the latest web security threats and methods to ensure optimal protection Effective communication skills to collaborate with application teams through onboarding, tuning,maintanance and incident responses Strong problem-solving and troubleshooting skill 4 Education and Experience Formal education or equivalent experience in Information Security, Cybersecurity,Computer Science or related field. 5 Candidate's Availability & Flexibility Willingness to work in UK Hours Candidate is available to join withing 0-15 days Candidate is on notice period from 15-30 days Good to have 6 Technical Skill Experience in SOC (Security Operations Center) or CSIRT(Computer Security Incident Response Team),AppSec or Ethical hacking Familarity with automation technologies such as Terraform,Python,Jira etc Experience in regular assesments and audits of WAF configurations Experience in WAF F5 Required Skills Waf,Akamai,Splunk

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Role Proficiency: This position requires intermediate proficiency in product management principles and practices. It also involves taking ownership of specific product features or small products working under the guidance of senior product managers and mentoring junior team members. Outcomes: Demonstrates ability to independently manage product features or small products. Effectively prioritizes product backlog based on business value and user needs Shows strong analytical skills in interpreting data and user feedback Communicates clearly and persuasively with stakeholders at various levels Exhibits good judgment in decision-making and problem-solving Mentors and supports the growth of junior team members Contributes valuable insights to product strategy discussions Consistently delivers high-quality work within given timelines Shows continuous improvement in product management skills and knowledge Demonstrates ability to balance multiple priorities and manage time effectively Measures of Outcomes: Adherence to agreed product roll-out timelines Successful delivery of assigned product features or small products Quality of product backlog management and prioritization Effectiveness in stakeholder communication and collaboration Impact of contributions to product strategy discussions Growth and development of mentored team members Outputs Expected: Product Strategy and Planning: Manage the product backlog for assigned features or small products Contribute to product strategy and roadmap discussionsCreate and prioritize user stories and acceptance criteria Create and prioritize user stories and acceptance criteria Analyze product metrics and user feedback to drive product improvements Execution and Delivery: Collaborate with design and engineering teams to deliver product features Participate in agile ceremonies and facilitate team meetings when needed Prepare and deliver product presentations to stakeholders Stakeholder Management: Communicate effectively with cross-functional teams and stakeholders Build and maintain relationships with key stakeholders Mentor and guide senior Product Managers (B1 level) Market and User Understanding: Conduct user research and translate findings into product requirements Stay updated on market trends and competitive landscape Analyse and interpret user feedback and product metrics Skill Examples: Proficiency in product management tools (e.g. JIRA Confluence Aha!) Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to manage multiple priorities and stakeholders Basic project management skills Knowledge Examples: Knowledge Examples Strong understanding of agile methodologies and product development processes Knowledge of user experience (UX) principles Familiarity with data analysis techniques and tools Understanding of software development processes Awareness of industry-specific trends and challenges Additional Comments: UST Global(r) is looking for an Agile Product Owner, to work with agile product management and engineering team to successfully deliver features and products to the market. Product Owner will be responsible for certain key functional areas of the product and will be the go-to person for these areas including defining features and user stories. The Product Owner will work closely with assigned scrum team to translate these to technical tasks and be responsible for overall delivery of product features within quarterly releases. In addition, Product Owner will be responsible for helping to evangelize the product to marketing, sales, pre-sales and professional services teams and being the SME for questions and clarifications. Responsibilities: As a Product Owner, you will - Author requirements and user stories for product features working with stakeholders (both internal and external) as needed ensuring that stakeholder and market needs are met. - Technical aptitude; programming and/or UX (User Experience) background a strong plus - Familiar and have experience in using agile/scrum methodologies such as SAFe to drive and deliver product releases. - Provide week-to-week tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage. - Drive and own backlog grooming and management, prioritize the iteration and drive acceptance testing and delivery of iteration - Work with 3rd party system integrators to drive process on schedule and on budget. - Drive beta and pilot programs with early-stage features, Proof of concepts, etc. - Be the voice of the product and company at system demos, sales calls, conferences and industry forums. - Validates and sign's off on all major design changes, epics, and stories - Partner with product management, application architects, and development manager to help establish vision, release and annual program backlogs - Research to identify needs that new or improved products can satisfy by analyzing and compare competitors' products as well as meet with customers to discuss their requirements - Responsible for coordinating and working closely with technical writer leader, engineers, and product management to produce product documentation such as user guides, release notes, internal and external training. Requirements: - Bachelor's degree in computer science, information technology or equivalent. - Certification or experience in areas related to Product Management, Scrum or Agile methodologies. - 5 years' experience as an Agile Scrum Product Owner or similar roles. - Strong experience in Agile development particularly Scrum - Must have proven work experience as a technical "influencer" and ability to own and drive the product and/or specific product features. - Preferred Additional Skills - Interpersonal skills: Help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and delivery team) - Facilitation skills: Elicit business and user needs and all technology delivery needs - Analytical skills: Evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into appropriate features and/or stories. - Experience with off-site product development teams. - Ability to work in a dynamic and flexible environment with the ability influence. - Technical aptitude; programming and/or UX (User Experience) background a strong plus The successful candidate should demonstrate innovation, constant learning, self-motivation and effective team participation. Good communication and interpersonal skills are required. The candidate should demonstrate a willingness to share knowledge, excellent listening skills and strong analytical skills. The candidate must be able to work effectively under project and daily deadlines. Required Skills Product Management,Scrum,Agile Methodologies,Product Owner

• Should be able to perform process & utility calculations • P&ID development and Line list • Equipment sizing and specifications (i.e. Vessels, pumps & packages ) • Review of vendor documents & TBA preparation Required Candidate profile • Lead & mentor a team of engineers • Interacting with client & vendors • Interacting with project & other disciplines • Proficient in Hysis & Aspen plus

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.