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Process Expert-7

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

documentation exception handling business knowledge standard operating procedures root cause analysis training programs sla management cost optimization interpersonal skills team leadership team management stakeholder management adaptability ms office power bi shipping documents customer invoices operational finance proactive communication customer query resolution customer centric approach process understanding value add solutions prioritizing tasks internal operating procedures deviation identification continuous improvements kaizen approach problem solving skills financial focus english communication business analyst

Work Mode

On-site

Job Type

Full Time

Job Description

As the owner of the job file, you will be responsible for creating and updating shipping documents and Customer Invoices in the system. Maersk, a global leader in integrated logistics, values diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, together we shape the future of global trade and logistics. Your work at Maersk will directly impact the success of our global operations. You will have ample opportunities for growth and development, both professionally and personally. Join our forward-thinking team that embraces innovation and cutting-edge technologies. Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices. Key responsibilities include owning all Supply Chain Management Operations activities under file management for customers. This involves post-booking file management activities, documentation, system updates, operational finance, proactive communication with customer service, and supporting customer query resolution. You will deliver a superior customer experience, maintain a customer-centric approach, and ensure timely and accurate document submissions. To excel in this role, you must adhere to process and Standard Operating Procedures (SOPs), identify deviations, and maintain effective communication with internal and external stakeholders. Continuous improvement is key, as you work on enhancing team performance and driving process improvements through a Kaizen approach. Your educational background should include a graduate degree from a university or business school, along with 2-3 years of relevant working experience in the shipping/freight forwarding industry. A diploma in Supply Chain Management/Logistics is an added advantage. Desired skills include excellent command of English, communication, interpersonal skills, leadership skills, and proficiency in MS Office products. You should be open to working in perpetual night shifts, rotational shifts, and weekends. Maersk is committed to supporting your needs during the application and hiring process. If you require any special assistance or accommodation, please contact us at accommodationrequests@maersk.com.,

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