PMO - Project Lead

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire PMO Professionals in the following areas :

Job Description

• Excellent process knowledge related to including but not limited to Incident, Problem, Change, Configuration management
• Facilitate support meetings and drive discussions to achieve project goals on timely manner
• Good understanding of risk management concepts and practices and Track, assess, and mitigate support project risks, issues, and dependencies.
• Collaborate across service teams to ensure alignment and success of objectives.
• Identify and implement process enhancements to improve project efficiency and effectiveness.
• Provide mentorship and guidance to team members on ITSM process
• Identify training needs and facilitate their implementation for the team.
• Engage in CMMI/Quality-related activities and initiatives to enhance performance.
• Monitor and ensure effective utilization of resources as per defined frequency.
• Maintain control over services through monitoring and controlling measures.
• Provide support to the senior project manager in various aspects of Service management.
• Provide regular status reports and communicate progress to internal/external stakeholders as define.
• Help in executing transition for large/ complex activities.
• Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.
• Measure and monitor SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.
• Should be able to handle onboarding/offboarding activities from client perspective.
• Should be able to manage - Org Chart, On call roster

Customer Focus:

• Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty.
• Identifies trends and patterns emerging from ticket trends or customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Project Management:

• Basic understanding of project management concepts and terminology.
• Able to assist with simple tasks such as creating project schedules or monitoring progress.

Vision Alignment:

• Create action plan based on Business objectives.
• Manages all the internal and external issues that may affect the organization's vision, mission and objectives.
• Leads & directs a strategic planning team to address & outline the future direction of stakeholders (internal/external).
• Prioritize the work based on stakeholders priority.
• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Presentation/Data Analysis/Communication:

• Excellent in verbal and written communication
• Good in analyzing data patterns and effective identify trends
• Ability to create effective presentation for client representation

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture