Management Consultant

As a Business Management Consultant in the Customer Success function of HCLSoftware, you will play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion, and improve operational efficiency. Working closely with senior leadership, business units, and cross-functional teams, your primary focus will be to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies. Your responsibilities will include conducting strategic analysis and planning to identify challenges, opportunities, and areas for improvement. You will provide recommendations to enhance renewal strategies that increase retention rates and align with business goals. Additionally, you will evaluate existing processes and workflows to recommend improvements in efficiency and productivity, collaborating with stakeholders to implement process changes that align with company goals. Furthermore, you will assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies. Staying informed about industry trends, competitive landscape, and market dynamics will be crucial for guiding business strategy and product development decisions. You will also lead and coordinate projects aimed at improving business processes or introducing new initiatives, ensuring timely delivery within scope and budget. Collaboration with Sales, Marketing, Product, and Finance teams is essential to align on value messaging, product adoption, and pricing strategy for renewals. You will develop performance metrics and key performance indicators (KPIs) to track and measure business success, providing regular reports and actionable insights. Designing and implementing strategic engagement frameworks for key accounts expansion will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Business Administration, Management, or a related field, with 7+ years of experience in business management consulting, preferably within the software or technology industry. Strong understanding of business operations, software solutions, and technology-driven processes is required, along with experience in process improvement methodologies such as Lean and Six Sigma. Excellent project management skills, communication, interpersonal skills, and proficiency in business intelligence tools, CRM software, and MS Office Suite are essential. Preferred skills include experience with enterprise software solutions or SaaS-based businesses, familiarity with Agile methodologies, experience in customer relationship management, and renewal strategy development. Holding consulting certifications like PMP, Lean, or Six Sigma would be advantageous for this role.,