Outbound Tour Manager

Job description:

Manage Outbound Travel Operations: Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction.

Team Leadership: Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals.

Business Development: Generating leads for B2B and B2C.

Customer Service Excellence: Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers.

Vendor & Supplier Relations: Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.

Process Improvement: Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management.

Compliance & Risk Management: Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements.

Reporting & Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance.

Cross-Department Collaboration: Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs.

Multilingual and excellent communication.

Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• international sales : 3 years (Required)
• international travel : 3 years (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 28/06/2025