Operations Manager, Bangalore

About the Role

*This is an onsite role based in Bangalore*

The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s). You will lead the International Magnit CS team and act as a role model for excellent client service while delivering on Magnit’s contingent workforce program(s).
As a senior member of the on-site team, Operations Manager’s daily activities may include operational meetings with key client contacts and internal team, oversight of Magnit’s onsite team, monitoring escalations, and briefing suppliers. Specific activities will vary based on client and location.

What You Will Do

• Ensure smooth delivery in areas of service for your client such as contingent workforce management; Contractor Compliance; Payrolling of client-referred/self-sourced workers; worker on/offboarding and Co-Employment Risk Mitigation
• Ensure Magnit’s contractual scope of services is delivered to the highest standards through strong line management, cross-training, and regular process review
• Ensure a strong understanding of client and market dynamics among all team members
• Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge
• Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services
• Managing requisitions and liaising directly with third party vendors and the MSP
• Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit program, encouraging feedback continuously
• Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor the team’s delivery according to plan forecasts.
• Manage Magnit’s on-site team effectively, offering guidance and support as needed to maintain a high performing team
• Create, review, and maintain internal program SOPs on a regular basis
• Manage program initiatives and projects from initial planning all the way through to execution
• Responsible for the training and overall management of additional support staff (PSO resources, CSC, CSR, etc.)
• Provide global market intelligence and expertise for various countries in JAPAC/EMEA (this person will be responsible immediately for oversight in EMEA and APAC.

What You Will Need

• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
• Experience of working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
• Strong communication skills with the ability to liaise effectively across all layers of the organization

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!