Operations Manager

Dear Connections,

ACL Digital is hiring for perimanent job opporutnity for Mumbai location for Operations Manager.

Role:High Touch Operations Manager – Mumbai

CCNP Certification and Experience with Cisco products

Work Experience: 12 Year to 20 Years

Work Location: Mumbai

Notice Period: Immediate to 30 Days max

Required Who You Are

• Manage high profile critical technical and political issues within customer organization and

throughout escalation chain.

• Understand customer operations processes, and partner with related parties

(customer/partner) to streamline customer/vendor operation support processes to

make more effective issue resolution.

• Write processes and procedures for customized support services.

• Identify and analyze operational area of improvements.

• Identify need for and assist/perform the creation of customer training. Formulate continual

improvement strategies to optimize customers perceptions around service and support.

• Be the "go-to" person and main point of contact for customer and internal teams. Acting as single

contact point for operational issues, you will interact with the customer frequently coordinating

technical issues and customer needs.

• You will present customer needs to post-sales support teams and applicable organizations.

• Strong presentations skills and be hands on with various styles of data analytics. Build consistent

relationships with key customer stakeholders. Support decision makers within customer execs and

provide guidance. Act as a customer strategic support consultant.

• CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching

basic.

• CCNA, PMP or Prince2 practitioner is a plus

• ITIL V4 Foundation Kindly make sure the candidates have the following experience and knowledge:

• Most candidates doesn’t articulate the interesting stories/ incident/ problem they managed and

what they achieved and why they are interesting to share.

• We are hiring a team, we need individual who has done something good in their current role and

eligible to be hired.

• How HTOM can conduct, Trend analysis, Weekly review, Monthly Review and Quarterly Review.

• It’s not an incident manager profile, it’s an High Touch Operation Manager – Where the manger

owns the resolution end to end and ownership.

• CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching

basic.

Interested person can share their resumet to amit.k@acldigital.com

Thanks & Regards

Amit Kumar