7044 Operations Management Jobs - Page 41

We are looking for a highly skilled and experienced Customer Experience Leader to join our team at i95dev, a brand of JIVA InfoTech. The ideal candidate will have 15-20 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement customer experience strategies to enhance customer satisfaction and loyalty. Lead cross-functional teams to design and deliver exceptional customer experiences across multiple channels. Conduct market research and analyze customer feedback to identify areas for improvement. Collaborate with stakeholders to develop and launch new products and services that meet customer needs. Monitor and report on customer experience metrics to measure the effectiveness of initiatives. Foster a culture of continuous improvement within the organization to ensure ongoing growth and innovation. Job Requirements Proven experience in leading customer experience initiatives with a strong track record of success. Strong understanding of customer experience principles, trends, and best practices. Excellent communication, leadership, and project management skills. Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. Strong analytical and problem-solving skills with attention to detail and data-driven decision making. Experience with customer experience tools and technologies is an asset.

We are looking for a highly motivated and results-driven Telesales Professional Executive to join our team at Ono Teas in Turbhe. The ideal candidate will have 2-7 years of experience in telesales or a related field, with a strong background in IT Services & Consulting. Roles and Responsibility Develop and execute effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients to increase sales and revenue. Conduct market research to identify new business opportunities and stay updated on industry trends. Collaborate with cross-functional teams to develop and implement sales plans. Provide excellent customer service and support to ensure high levels of client satisfaction. Analyze sales data and performance metrics to optimize sales strategies. Job Requirements Proven experience in telesales or a related field, with a minimum of 2 years of experience. Strong knowledge of IT Services & Consulting industry trends and technologies. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail. Experience working with CRM software and other sales tools.

The Site Engineer HVAC will support the Execution Manager in overseeing day-to-day site activities related to HVAC project execution. This role involves supervising installations, coordinating with technicians and contractors, ensuring compliance with design specifications, and maintaining quality and safety standards at project sites. Key Responsibilities: Assist in executing HVAC projects as per project plans and design drawings. Supervise site activities including ducting, piping, insulation, and equipment installation. Coordinate with project teams, technicians, and subcontractors for smooth on-site Ensure timely completion of tasks in accordance with project timelines and scope. Ensure work is carried out as per HVAC standards, drawings, and quality specifications. Conduct inspections and raise quality issues proactively for resolution. Ensure implementation of safety protocols and report non-compliance immediately. Act as a liaison between the site team and the Execution Manager for updates and reporting. Coordinate material delivery, inventory, and storage at the site. Maintain daily site logs and work progress reports. Assist in testing, balancing, and commissioning of HVAC systems. Support the handover process by preparing necessary documentation and reports. Required Skills Qualifications: Education: Diploma/Bachelor s degree in Mechanical Engineering or a related field. Experience: Minimum 1 2 years in HVAC project execution or site supervision. Technical Skills: o Knowledge of HVAC equipment, ducting, piping, and installation practices. o Ability to read and interpret HVAC design drawings and technical documents. Compliance: Familiarity with standard HVAC codes (ASHRAE, SMACNA, local norms). Communication: Good interpersonal and reporting skills. Teamwork: Ability to work under the supervision of the Execution Manager and coordinate Problem-Solving: Proactive and hands-on approach to on-site issues. . For walk-in interviews or more information, please contact Ms. S. . Join us at Alviz Electro India Pvt. Ltd. and be a part of a dynamic team that is shaping the future of the industry. We value your skills, creativity, and dedication, and we look forward to welcoming talented individuals who share our passion for excellence.

Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service) Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Occupational Health & Safety Employee Responsibility All employees are responsible for complying with the relevant OHS&E legislation and policies. This will include in particular: Taking care of themselves and others. Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.

- Conduct group and individual training programs tailored to team requirements, fostering a culture of continuous learning. - Oversee pre-assessment and post-assessment processes, including scoring and creation of comprehensive evaluation reports, offering constructive feedback for performance enhancement. - Compile detailed monthly reports, providing valuable data-driven insights to key stakeholders. - Collaborate with departments such as Finance, Marketing, and MEL to ensure cohesive team synergy and effective planning. - Ensure accurate and timely MIS filing, maintaining organised and up-to-date records. - Address refund inquiries with precision and professionalism. - Verify admission confirmations, ensuring data accuracy. - Lead weekly and monthly team meetings, fostering a collaborative and motivated team culture. - Set, monitor, and evaluate weekly target achievement plans, promoting a results-driven approach. - Assess individual and team sales pitch performance, providing constructive feedback for improvement. - Manage incentives and bonus clearances, recognizing and rewarding outstanding contributions. - Conduct thorough research and evaluation of sales pitches, contributing to strategic decision- making. - Play an active role in OKR-based tasks, ensuring alignment with organizational objectives. - Manage attendance, EMI, head calls, and leave requests. - Maintain a detailed point tracker for team members, conducting thorough performance evaluations. Requirements - Bachelors or Master\u2019s degree in a relevant field.

Job description GM Analytics Solutions, based at Gurgaon with exclusive tie up with US Healthcare company is currently seeking a experienced professional for the position of Manager of Revenue Cycle Management., proficient in US healthcare willing to work in Night shift. This position will be responsible for all staff and operations of core healthcare related revenue cycle functions including billing, posting, AR, collections, coding and credentialing for multiple providers and provider groups. Candidates should be highly motivated to face challenges of a rapidly growing organization and committed to service excellence. . Responsibilities include but are not limited to: Upholds teaches and enforces GM Analytics Solutions Core Values. Manages the staff and operations of the RCM department Ensures optimal performance through effective employee selection, training and development and performance management. Holds staff accountable for achieving plans and performance targets. Works with staff to identify and resolve the most complex issues and problems impacting the ambulatory billing office. Continuously evaluates the effectiveness and efficiency of operations and implements or proposes optimization of current processes and/or procedures. Develops and maintains strong relationships with US based team. Effectively manages relationships and business processes of all clients and owners. Develops, implements and effectively manages policies, processes and procedures that result in maintaining key performance indicators at or above/below goal levels, as set by the Director of RCM. Provides education and policy updates for staff on a regular and as needed basis. Establishes and conducts performance reporting for all clients. Works collaboratively with leaders of all departments to develop and maintain a culture of high performance and accountability across organizational boundaries. Ensures appropriate coordination with the billing staff throughout account life cycle. Provides regular revenue management reports to management. Provides periodic status reports and ensures timely identification and reporting of potential risks to positive cash flow, public image, or legal compliance. Alerts senior management and operations leaders of such concerns in the areas of accountability as soon as they are identified. Ensures compliance with government and commercial billing and medical record regulations and standards (USA) while maximizing reimbursement for patient claims. Manages operational expenses in accordance with the budget. Directs and oversees the development of operating and capital budget for the department. Works with payor companies and agencies or other outside parties, including judicial and regulatory bodies, commercial payers, collection agencies, and auditors to address and resolve disputes and unpaid claims, develop procedures, or address other pertinent needs. Holds responsibility for implementation and standardization of the policies and procedures involved in the management of the billing collection cycle. Provides ongoing leadership and operational oversight in the development, use and maintenance of systems for billing and accounts receivable management. Requirements and Qualifications: 10+ years of experience in US healthcare Revenue Cycle Management with at least 5 years in an Executive Leadership role MBA degree from a reputed university required Expert level proficiency in core healthcare revenue cycle functions including billing, posting AR, collections, coding and credentialing. Certifications in medical billing/coding preferred Proven ability to lead and manage multiple projects and drive the team to results. Excellent interpersonal, oral, and written communication skills Ownership driven and results oriented Strong Microsoft Office skills, specifically Excel and PowerPoint. Have a flair for numbers, work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a positive work attitude including willing to work some long hours. Competency Requirements: Must possess the following knowledge, skills, and abilities to perform this job successfully: Strong presentation skills with internal and external customers. Experience to handle large teams Communicate effectively and clearly. An analytical mind. Ability to stick to time constraints and meet deadlines. Negotiation skills and the ability to develop strong working relationships. Solutions-minded, compliance-minded and results-oriented. Excellent organization and planning skills with the ability to define, analyze and resolve issues quickly and accurately. Ability to juggle multiple priorities successfully. High-energy, the hands-on employee who thrives in a fast-paced work environment. Flexible, adaptable and can adjust to a rapidly changing and growing environment. Ability to develop both tactical and strategic solutions to business challenges. This position may be modified to reasonably accommodate an incumbent with a disability. This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures. Regular, predictable and dependable attendance is essential to satisfactory performance of this job.

About the Role: We are looking for a proactive and detail-oriented Operations Executive Investment Support with hands-on experience in mutual fund back-office operations . This is a critical role within our operations team, where you'll be responsible for ensuring smooth execution of client transactions, documentation, compliance, and coordination with internal and external stakeholders. Key Responsibilities: Handle end-to-end client onboarding including KYC verification, FATCA compliance, and documentation across mutual fund platforms. Execute and monitor Mutual Fund/SIP/Insurance transactions based on client instructions with accuracy and timeliness. Coordinate with clients and Relationship Managers to collect documentation, resolve queries, and ensure smooth transaction flow. Maintain and update internal trackers, MIS reports , and dashboards using Excel/Google Sheets. Liaise with AMCs, RTAs , platform partners to ensure timely execution and reconciliation. Monitor and report on investment transactions, redemptions, and client communications. Ensure adherence to regulatory requirements and internal compliance processes. Assist in audits, internal reporting, and operational enhancements. Requirements: Graduate in any stream; finance background preferred. 3-5 years of experience in Mutual Fund or Wealth Management Operations is mandatory . Familiarity with transaction platforms (BSE StAR, NSE NMF, NJ, etc.) and AMC coordination. Proficiency in MS Excel, Google Sheets , and use of CRM or back-office software. Strong attention to detail, time management, and multitasking skills. Excellent communication skills and ability to coordinate across teams and clients. Why Join Us? Be part of a growing and client-focused wealth management team. Exposure to end-to-end mutual fund operations and financial services workflow. Work in a collaborative and supportive environment with growth opportunities. Gain hands-on experience with top AMCs, fintech platforms, and evolving industry practices.

Job description GM Analytics Solutions, based at Gurgaon with exclusive tie up with US Healthcare company is currently seeking a experienced professional for the position of Manager of Revenue Cycle Management., proficient in US healthcare willing to work in Night shift. This position will be responsible for all staff and operations of core healthcare related revenue cycle functions including billing, posting, AR, collections, coding and credentialing for multiple providers and provider groups. Candidates should be highly motivated to face challenges of a rapidly growing organization and committed to service excellence. . Responsibilities include but are not limited to: Upholds teaches and enforces GM Analytics Solutions Core Values. Manages the staff and operations of the RCM department Ensures optimal performance through effective employee selection, training and development and performance management. Holds staff accountable for achieving plans and performance targets. Works with staff to identify and resolve the most complex issues and problems impacting the ambulatory billing office. Continuously evaluates the effectiveness and efficiency of operations and implements or proposes optimization of current processes and/or procedures. Develops and maintains strong relationships with US based team. Effectively manages relationships and business processes of all clients and owners. Develops, implements and effectively manages policies, processes and procedures that result in maintaining key performance indicators at or above/below goal levels, as set by the Director of RCM. Provides education and policy updates for staff on a regular and as needed basis. Establishes and conducts performance reporting for all clients. Works collaboratively with leaders of all departments to develop and maintain a culture of high performance and accountability across organizational boundaries. Ensures appropriate coordination with the billing staff throughout account life cycle. Provides regular revenue management reports to management. Provides periodic status reports and ensures timely identification and reporting of potential risks to positive cash flow, public image, or legal compliance. Alerts senior management and operations leaders of such concerns in the areas of accountability as soon as they are identified. Ensures compliance with government and commercial billing and medical record regulations and standards (USA) while maximizing reimbursement for patient claims. Manages operational expenses in accordance with the budget. Directs and oversees the development of operating and capital budget for the department. Works with payor companies and agencies or other outside parties, including judicial and regulatory bodies, commercial payers, collection agencies, and auditors to address and resolve disputes and unpaid claims, develop procedures, or address other pertinent needs. Holds responsibility for implementation and standardization of the policies and procedures involved in the management of the billing collection cycle. Provides ongoing leadership and operational oversight in the development, use and maintenance of systems for billing and accounts receivable management. Requirements and Qualifications: 10+ years of experience in US healthcare Revenue Cycle Management with at least 5 years in an Executive Leadership role MBA degree from a reputed university required Expert level proficiency in core healthcare revenue cycle functions including billing, posting AR, collections, coding and credentialing. Certifications in medical billing/coding preferred Proven ability to lead and manage multiple projects and drive the team to results. Excellent interpersonal, oral, and written communication skills Ownership driven and results oriented Strong Microsoft Office skills, specifically Excel and PowerPoint. Have a flair for numbers, work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a positive work attitude including willing to work some long hours. Competency Requirements: Must possess the following knowledge, skills, and abilities to perform this job successfully: Strong presentation skills with internal and external customers. Experience to handle large teams Communicate effectively and clearly. An analytical mind. Ability to stick to time constraints and meet deadlines. Negotiation skills and the ability to develop strong working relationships. Solutions-minded, compliance-minded and results-oriented. Excellent organization and planning skills with the ability to define, analyze and resolve issues quickly and accurately. Ability to juggle multiple priorities successfully. High-energy, the hands-on employee who thrives in a fast-paced work environment. Flexible, adaptable and can adjust to a rapidly changing and growing environment. Ability to develop both tactical and strategic solutions to business challenges. This position may be modified to reasonably accommodate an incumbent with a disability. This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures. Regular, predictable and dependable attendance is essential to satisfactory performance of this job.

Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the Human Resource Department, including recruitment, total compensation, employee relations, and training and development. Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and Standard Operating Procedures. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area. OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Staffing and Recruiting Process Ensures open positions are advertised in appropriate venues to attract a diverse candidate pool. Ensures the open position listing is in a visible location for both internal and external candidates. Works with Employment Administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community based organizations). Networks with local organization and peers to source candidates for current or future openings (e.g., Hotel Association). Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this property brand. Oversees the selection and offer processes for hourly employees to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection are documented, applicants receive status notifications). Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs. Managing Legal and Compliance Practices Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation). Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked. Ensures wages are paid in accordance with Standard Operating Procedures and federal and state laws (e.g., employee pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place, separation pay). Ensures drug screening and background checks are completed in accordance with brands Standard Operating Procedures. Managing Benefits Education and Administration Manages Workers Compensation claims to ensure appropriate employee care and costs management. Educates employees on benefits package. Educates HR team on the various types of benefits available and eligibility requirements. Provides an overview of employee benefits to the management team enabling them to educate their employees and answer routine questions. Ensures that department has the available resources on hand to administer employee benefits. Managing and Conducting Staff Development Activities Ensures hourly performance appraisal processes are in place. Assists in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions. Coaches managers on progressive discipline process. Ensures development plans are in place (e.g., goals documented, progress towards goal achievement is measured). Managing Employee Relations and Human Resources Communication Utilizes an open door policy to address employee problems or concerns in a timely manner. Ensures effective employee communication channels are established and active in. Analyzes accident trends and reports these trends to the management team. Monitors work environment for signs of union organization. .

We are looking for a skilled professional with 5-8 years of experience to join our team as a Process Excellence Deputy Manager in Wipro Limited. The ideal candidate will have a strong background in process excellence and improvement. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make recommendations for improvement. Lead and manage projects related to process excellence, ensuring timely completion and meeting goals. Provide training and coaching to team members on new processes and procedures. Identify opportunities for cost savings and budgeting efficiencies through process improvements. Job Requirements Minimum 5 years of experience in process excellence or a related field. Strong understanding of process improvement methodologies and tools. Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Effective communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels. Experience in leading and managing projects, including project planning, execution, and monitoring. Strong knowledge of process management principles and practices, with the ability to apply them in real-world scenarios.

We are looking for a skilled Senior Manager to lead our workforce management team, with 6-13 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in managing and optimizing workforce performance. Roles and Responsibility Develop and implement effective workforce management strategies to achieve business objectives. Lead and manage a team of professionals to ensure efficient and effective delivery of services. Analyze and resolve complex problems related to workforce management. Collaborate with cross-functional teams to align with business goals. Identify and implement process improvements to increase efficiency and productivity. Develop and maintain relationships with key stakeholders to drive business outcomes. Job Requirements Proven experience in workforce management or a related field. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent analytical and problem-solving skills, with the ability to make informed decisions. Strong communication and interpersonal skills, enabling effective collaboration with diverse stakeholders. Ability to work in a fast-paced environment and adapt to changing priorities. Strong understanding of IT Services & Consulting industry trends and best practices.

Management Trainee-AGRI-FIN-PROJECTS (AF)-Marketing Branches Operations KYMP Kotak Youm Managers Program is a Kotak Group level Fast Track General Management Career Program for candidates selected from Top Management institutes in India. It is aimed at creating a pipeline of future leaders and accelerating their development by cross functional / Business stints. The Program aims to provide at least 3 rotations in first 12 months within the same business unit.

Back office Executive-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches Operations Data based field investigation Coordination with supervisor for ensuring 100% compliance followed during investigation Timely and accurate field investigation Minimum 30 cases including Pre / Post FI need to conduct every month on before deadline Online and Offline Investigation to be done as per supervisor instruction Ready to travel extensively as per company requirement Preparing and submission of Investigation finding to supervisor on timely basis

Role Description : Incedo is looking for a trainee in their Delivery Assurance group to help them in their growth journey. The position is ideal for candidates who want to gain valuable experience in a managerial role in an IT service company. As a trainee, you will be working in the Delivery Assurance group whose motive is to streamline the best delivery practices across the organization.. Role and responsibilities ? Work with senior managers to plan and design the blueprint of processes aimed at improving the delivery of the system. ? Gather critical information from meetings with different stakeholder and convert it into an actionable plan. ? Understand the core business functions of the company and its operating model. ? Drive daily operations and services of different units in the Delivery Assurance group. ? Develop and gain business acumen whilst working with the different stakeholders within the company. ? Plan, attend and coordinate different meetings under guidance of the senior managers. ? Be in touch with the latest process and advancements in the IT industry to modernize systems. ? Effectively communicate the plans and insights to cross functional team members and management. ? Learn how to mentor other team members. Technical Skills : Excellent communication and documentation skills Ability to convince stakeholders and coordinate with them to determine acceptable solutions Fundamental analytics and conceptual thinking skills Experience in managing and interpreting data Qualifications Undergrad/MBA degree from a reputed university Candidates with Prior IT experience will be preferred

As part of the Documentation Issuance Platform team within the Cross Asset Structuring team, He/She will support MARK APAC as follow: 1- Documentation automation: Facilitating the implementation of the derivative legal documentation automation roadmap in APAC by: o Contributing to the templatization process of products within the ExOne or FIP chain. This includes but is not limited to the organization of a kick off sign off meeting, creation of mock up term sheet, template specifications, testing and validation. This implies continous interaction with partners: SPS/PRI, TRD, SLS, GBTO and LGL team. o Managing the priorities, anticipating the required development workload according to trades complexity and deadlines, communicating around the issues, constraints and successes as well as escalating whenever it is required o Enforcing the implementation timeline in partnership with internal stakeholders; Work alongside tactical dev teams to implement most commonly traded templates in existing or new documentation generator tool o Provide advises and help whenever necessary on all the automation chains supported by the team (e.g. Exo One, FIP, DocGen, ) 2- Product validation advisory: o Producing and advising on trade documentation at the request of sales population in APAC relating to structured products sold by SG in APAC (Term sheets, Info sheets, Final terms, OTC confirmation, ); o Obtaining validations from the various departments of the bank in accordance with the relevant procedures to ensure that transactions and related issuance documentation are lawful and compliant with SG business principles and SG internal rules; o Providing daily support to Sales and clients when questions on trade documentation or SG issuances more broadly e.g. feasibility, status of notes o Identifying sales FO needs and proposing improvements (automation, mass producing repetitive checks/tasks); 3- Issuance platforms: o Run, lead or contribute to the governance of our existing issuance platforms (including but not limited to programme updates and life cycle events management). o Active role in the launch of new platforms to support new business initiatives Profile required Masters degree in Finance, Financial Mathematics, Computer Science, Business or similar Good understanding of exotic payoffs and structured products Working experience on doc types (e.g. Term Sheets, Final Terms, IS, Master documention confirmation) Knowledge in VBA/Excel or other documentary information systems (e.g. Thunderhead/Smart DX platform). Knowledge of Python and Java an added advantage Good intuitive/logical skills (Puzzles/Logical Reasoning) Excellent communication skills in English both oral and written Organization, rigor, commitment Project management skills Ability to strictly comply with processes, policies, guidelines Ability to follow and adapt to regulatory constraints and evolutions of SG applicationsPrevious relevant experience of working in-house in a similar position at an international investment bank; Proficiency in Master Microsoft Office pack and ability to use market information databases

oversee branch operations, manage student lifecycle,& coordinate with trainers. Must excel in feedback analysis, Escalation Handling, Team collaboration, Strong leadership and communication skills required. Willingness to travel across branches.

Book My Laundry is looking for Operations Manager to join our dynamic team and embark on a rewarding career journey Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues. The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes.

Grih Sampadah is looking for Team Leader to join our dynamic team and embark on a rewarding career journey Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team

Dpc Pest Controls is looking for Operations Executive to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the company or organization. Monitor and evaluate the performance of operational processes and systems. Identify and resolve operational problems and inefficiencies. Stay up-to-date with industry trends and advancements in operations management. Continuously assess and improve operational processes and systems to ensure they meet business requirements.

As a veterinary consultant, assess veterinary clinics and practices. responsibilities include providing advice and support for improving business operations. B.V.Sc (Veterinary Doctor) as a consultant

Communication, customer oriented, problem resolving, phone etiquette Responsibilities : 1. Provide Customer support through phone, chat, and emails. 2. Work with other departments to resolve customer issues in a timely manner 3. Serve as a point of contact for customer queries and complaints 4. Proactively identify, investigate, and resolve recurring customer support issues 5. Proactively gather and utilize customer feedback and suggestions 6. Contribute to the development of future customer support processes 7. Communicate effectively with leads through emails and chats 8. Transfer leads to respective sales teams as per customer queries.

1.JOB PURPOSE Responsible for data analysis, monitoring monthly performance and quality of work for their team along with achieving company profitability in terms of charge collection and digital payments PRINCIPAL ACCOUNTABILITIES Manage a team of 50-70 call center officers, prepare monthly team schedules and track teamperformancePreparation of allocation files, target setting, productivity calculation, priority wise case segregationfor Call center Officers Set monthly collection goals for each team member and ensure target achievement (97-98%) Maintain the quality of work for the team as per company policy and proceduresMake strategic and operational planning decisions to achieve team performance effectively in termsof charge collection Generate detailed projections by preparing MIS for daily team achievement Monitor each unit performance to ensure alignment with month end performance SKILLS AND KNOWLEDGEEducational QualificationsGraduate / MBA Functional Skills Analytical, team management, communication, leadership skillsRelevant and total years of ExperienceMin 3 years in collection call center or collection; overall 6 years experience

JOB DESCRIPTION FOR THE POSITION OF SENIOR MANAGER - OPERATIONS Job Title: Senior Manager (House Keeping/Soft services) Department Summary High quality service delivery is very core to the future of our business. Operations is a multifunctional department that has been positioned to plan, coordinate, control and execute all operational aspects pertaining to service delivery in security, housekeeping and utility areas and consequently strengthen client retention Position summary: Consistent, high quality service delivery is core to long term success of the organisation. The HOD Senior Manager position is being created to handle and manage high quality service delivery to entire Security, House Keeping & Utility areas through Area Managers. The HOD role emphasis on driving quality service, attaining client satisfaction and deliver significant growth. This role requires collaborative working and shall coordinate with other functions within and outside the organization to provide strategic direction, disciplined, regimented service delivery, process (SOP), excellence in service delivery standard and lay foundation for significant growth and ensure delivery in line with organizational objectives as follows: Key Responsibility Areas (KRA) Service Delivery - High (Pre-set) Standard of Service Delivery measured as Customer Satisfaction rating, complaints handling Operational control through planning, tracking, correcting processes/systems including Bench Strength, Service SOPs, On time collection, (no/low) Revenue Loss, Renewal Customer Relationship: Cross Selling, Transition Management, Retention measures Team Capability Building Optimal resource management Key Responsibilities & TasksService Delivery - High (Pre-set) Standard of Service Delivery measured as Customer Satisfaction rating, complaints handling Ensuring required deployment/availability Predeployment and subsequent training Daily service delivery per desired standard Proactive tracking of pending service issues and ensuring timely response Operational control through planning, tracking, correcting processes/systems including Bench Strength, Service SOPs, On time collection, (no/low) Revenue Loss, Renewal Timely renewal of contracts : Ensure all the AMC renewals are done effectively and timely manner by regular review with the team. Ensure standard operating procedures (SOP) while renewing the contract. Control Revenue Loss: Ensure there is no shortage of manpower by providing enough bench strength by doing an analysis of client category and put a mechanism to capture daily shortage to drive the team. Performance Management System: Conduct daily, weekly & monthly reviews with action points & Target date of completion, it has to be reviewed in periodical manner. The same should be presented in monthly review with Head operations. Process & Methods: Responsible for developing, training and delivering service SOPs which guarantee a minimum standards of service delivery at any given point of time. Customer Relationship: Cross Selling, Transition Management, Retention measures Additional Business: Ensure the team visits the client regularly, provide value additional service and maintain relationship. Responsible to bring additional business with excellent service delivery and by cross selling Cross Selling: Responsible for cross selling and generate revenue / new business by way of providing better service and cross selling / upselling services with existing clients. Seek references from happy customers Transition Management: Responsible to ensure implementation of standard process for smooth transition of new projects Client Satisfaction: Ensure to fulfil client requirement proactively and minimize repeated complaints. Key Account Retention: Responsible for Key Account Retention by understanding the client requirement proactively and addressing the customer issue within the given turnaround time. (TAT) 100% compliance on retention measures Team Capability Building Team Development: Review team on assigned task, assess their capability and institute development mechanism to align with organisation objective from time to time. Upscale knowledge and capabilities by identifying and training. Optimal resource management Selection, training, deployment of AMs, FOs. Appropriate allocation of accounts to have best fit of top A/c and top resources Ensure regular planning, tracking, review for On line course correction to avoid service gaps Direct and control worker/supervisor selection, training and deployment on projects to have revenue loss (due under deployment) under control

This position is responsible for managing an Enterprise Support Services team for the location(s) assigned. This individual is responsible for directing and coordinating Location Services (i.e. facilities and office operations) in the assigned location. This includes the overall building environment, appearance and safety of employees and building(s) occupied within the assigned geography to ensure that it remains in good working condition, the general operations of the workspace to include upkeep of equipment, supplies, and delivery of the associated support services. This individual will work closely with a Location Services Director or Manager Lead, Administrative Services, and other ESS and firm leadership on identifying process improvement opportunities and efficiencies for Location Services and will provide quality and consistent support throughout the firm in accordance with RSM policies. This position may also be an advisor and idea generator in the creation and evolution of processes, value-add ESS support items, and internal and external client service support items in multiple formats as ESS continues to evolve. Essential Duties 1. Manage ongoing day to day ESS projects and tasks within a specific location(s) ensuring quality of work product and efficient and consistent support and service This includes working with ESS leaders, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure support and service is provided in a timely and efficient manner Responsible for managing a location(s) ESS team, including providing supervision, guidance, development, and training as well as monitoring volume and distribution of workflow for efficiency and quality of work. Coordinate with other managers to manage volume and resources on a day-to-day basis. Monitor schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustments are aligned with experience, expertise, specializations, and business priority. Serve as escalation point of contact for service requests related to support, supplies, equipment, or other business needs, and communications with internal clients for assigned location(s). 2. Manage or participate in projects, tasks, and maintain stakeholder relationships to assure business needs are met. Ensures projects are delivered on time, and various risk / issues are recognized, ensuring quality and consistent service and support Supports operational leadership with projects including best practices, process definition, and collaboration with stakeholders to assure business needs are met and projects are delivered on time Works closely with various Internal Client Service teams to manage project risks/issues and ensure the teams are compliant with the various documentation and signoffs Recognizes and determines the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Escalate to Location Services Manager Lead or Director, as appropriate Maintains project documentation to identify, evaluate, plan, monitor, and follow-up on active projects 3. Builds strong relationships with leadership within the location(s), ICS and ESS to ensure constant alignment between the needs of the business and the needs of ESS, and our clients, both internal and external Provides input on resource forecasting to Location Services Manager Lead or Director; may assist with interviewing, selecting, orientation and onboarding, and training of team members at certain levels Communicates priorities as defined by firm, location, and Enterprise Support Services leadership. Contributes to automation and process improvement through technology, reporting and data analysis Manage best practices and process improvements to ensure effective and consistent services that contribute to the success of the firm Cultivates a culture of growth and fosters an inclusive environment to ensure employee engagement and retention Provides input on the development of training as appropriate. 4. Provides effective leadership, serving as a career advisor to the Location Services Supervisors and other ESS team members Provides supervision, guidance, development, and training Communicates performance expectations including annual performance descriptor & provides ongoing feedback on performance, recognition, employee counseling reports and/or discipline including termination, creating career growth opportunities and employee development plans 5. Other duties as assigned EDUCATION Bachelors degree TECHNICAL/SOFT SKILLS (Required) Ability to communicate both verbally and in writing with diverse audiences Intermediate to Advanced Microsoft Office skills Strong grammar and proofreading knowledge and experience Ability to prepare charts, graphics and tables, etc. Ability to manage multiple tasks Demonstrated ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization. Strong organization, time management skills, and attention to detail Demonstrated ability to impact and influence a diverse population Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed EXPERIENCE 5-7 years relevant experience in a related field or area 3+ years management and / or other experience in similar capacity Demonstrated experience managing multiple projects LEADERSHIP SKILLS (Required) Ability to respond positively to changing circumstances, serve as a model of the change Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback Work collaboratively with peer group to provide support across the enterprise particularly during peak times

Role & responsibilities Candidate preference: Management / Engineering background Must have 20-25 years of experience in Manufacturing companies especially in senior positions like Business head / CEO / COO in the organization. Should have high-quality business development exposure. Experience in knits and exposure in kids products is mandatory Good Manufacturing & Business knowledge. Should have handled business volume of 50 60 mn USD Excellent Analytical skill Should have good communication skill in English and preference will be given to candidates who knows Tamil as well. Job Description: Oversee all operational and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Maintains and drive the daily operations of the business by coordinating with operations head , HR,Admin&Compliance head , Accounts and other key departmental heads. Monitor all aspects of the business operations, including purchasing, planning , manufacturing, warehousing, commercial, quality assurance, and customer service. Oversee Manpower Planning, Recruitment, Performance Management, health & safety , Leave Management, Labor Laws, Management of Payroll /benefits/ facilities as supported by the prevailing Law of the country. Analysis of Man Machine Ratio, Analysis of Employee Efficiency related to Productivity, Analysis of Man Power Turnover , Analysis of various MIS reports. Enforce adherence to legal guidelines and internal procedures & policies related to safety, production, quality, purchase, human resources, customer service ,customs , commercial and accounting. Evaluate & Monitor company performance by analyzing and interpreting data, ensuring monthly targeted Sales & profitability is achieved. Maintain organization administration control and ensure social & ethical compliance of the organization. Oversee quality control throughout the company, Ensure ongoing compliance with the Quality Management System. Prepare annual manufacturing plan and policy guidelines to drive the performance of key result areas on production activities and continuous implementation monitoring. Cost analysis and cost control , Budgeting , forecasting and control, stock level control, inventory management. Optimally make sure that factory improve on the standard efficiencies in terms of Men , Machine , Material utilization, and overhead costs versus budget. Ensure the organizational functions across all departments are effective. These include financial management, human resource management, information systems management, risk management, communications, marketing, sales, MIS, asset management and MIS reporting. Conduct Management review meeting periodically & review the quality management system performance for continual improvement. Effective communication with buyers, suppliers and other external stake holders. Taking Commercial calls in consultation with management. Using logical reasoning , analytical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Overall Project Management through Periodic review on performance and progress for assigned projects & departments Mentoring senior managers and motivate them to advance employee engagement and develop a high-performing managerial team for the growth of the company, strengthen it and ensure its sustainability. Work closely with the top management to design and implement business strategies, plans and procedures. Analyze risk and propose required precautionary actions to the management.