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LTFinance
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CENTER MANAGER - Call CENTER

CENTER MANAGER - Call CENTER

LTFinance

3 - 8 years

5 - 10 Lacs

Kolkata

Posted:5 days ago| Platform:

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Skills Required

plaster operations management flooring team management administration concreting training shuttering analysis sales branch management center management counselling tiles operations rcc plastering brick work communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

1.JOB PURPOSE
Responsible for data analysis, monitoring monthly performance and quality of work for their team along with achieving company profitability in terms of charge collection and digital payments PRINCIPAL ACCOUNTABILITIES Manage a team of 50-70 call center officers, prepare monthly team schedules and track teamperformancePreparation of allocation files, target setting, productivity calculation, priority wise case segregationfor Call center Officers Set monthly collection goals for each team member and ensure target achievement (97-98%) Maintain the quality of work for the team as per company policy and proceduresMake strategic and operational planning decisions to achieve team performance effectively in termsof charge collection Generate detailed projections by preparing MIS for daily team achievement Monitor each unit performance to ensure alignment with month end performance SKILLS AND KNOWLEDGEEducational QualificationsGraduate / MBA Functional Skills Analytical, team management, communication, leadership skillsRelevant and total years of ExperienceMin 3 years in collection call center or collection; overall 6 years experience

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CENTER MANAGER - Call CENTER