Guest Service Executive

0 - 2 years

1 - 5 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Prime Function:

  • Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may effect the interests of

    ACCOR

    should be brought to the attention of the Management
  • Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities:

People Management

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

  • Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
  • Ensure to handle the luggage in a courteous and efficient manner.
  • Control room inventory and assign room per guest needs.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.
  • Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Occupational Health & Safety

Employee Responsibility

All employees are responsible for complying with the relevant OHS&E legislation and policies.
This will include in particular:
  • Taking care of themselves and others.
  • Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training.
  • No interfering with or misusing safety equipment.
  • Reporting all hazardous situations.
  • Following all reasonable instructions from a manager

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

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