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Customer Support Professional

Customer Support Professional

Justwravel

1 - 2 years

1 - 5 Lacs

Noida

Posted:3 days ago| Platform:

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Skills Required

operations management team management customer service customer care cash handling process improvement sales customer support excel technical support operations relationship management chat installation customer queries communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Communication, customer oriented, problem resolving, phone etiquette

Responsibilities :

1. Provide Customer support through phone, chat, and emails.
2. Work with other departments to resolve customer issues in a timely manner 3. Serve as a point of contact for customer queries and complaints 4. Proactively identify, investigate, and resolve recurring customer support issues 5. Proactively gather and utilize customer feedback and suggestions 6. Contribute to the development of future customer support processes 7. Communicate effectively with leads through emails and chats 8. Transfer leads to respective sales teams as per customer queries.

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