Operations Executive

Key Responsibilities

• Operational Management:
• Oversee daily operations to ensure smooth and efficient business processes.
• Monitor and evaluate operational performance, making recommendations for improvements.
• Manage and coordinate resources, including staff, equipment, and inventory.
• Process Improvement:
• Identify opportunities for process enhancements and implement best practices.
• Utilize methodologies such as Lean, Six Sigma, or Kaizen to optimize workflows and increase productivity.
• Develop and enforce operational policies and procedures.
• Project Management:
• Lead and manage operational projects from inception to completion.
• Develop project plans, set timelines, and allocate resources effectively.
• Track project progress and ensure deliverables are met on time and within budget.
• Financial Oversight:
• Assist in budgeting and financial planning for operational activities.
• Monitor expenses and identify cost-saving opportunities.
• Analyze financial reports and provide insights to management.
• Team Leadership:
• Supervise and mentor operational staff, providing guidance and support.
• Conduct performance reviews and address any personnel issues.
• Foster a positive and productive work environment.
• Customer Focus:
• Ensure that operational processes align with customer needs and expectations.
• Address customer inquiries and complaints in a timely and effective manner.
• Work with the customer service team to improve overall customer satisfaction.
• Risk Management:
• Identify potential risks and develop strategies to mitigate them.
• Ensure compliance with safety regulations and industry standards.
• Prepare contingency plans for operational disruptions.
• Reporting and Analysis:
• Prepare and present reports on operational performance to senior management.
• Analyze data to identify trends and make informed decisions.
• Provide recommendations based on performance metrics and operational data.
  

Requirements

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field
• Excellent verbal communication skills in English,Hindi,Kannada & Telugu.
• Minimum 2 years of work experience in operations & customer support, Procurement roles are mandatory.
• Excel skills and computer handling skills will be an added advantage.
• It's an in-office job based in Banashankari, Bangalore. Monday to Saturday.
• Proven track record of managing projects and leading teams effectively.
  

Benefits

• Competitive salary
• Health and wellness benefits
• Career growth opportunities