Operations & CRM Executivve

Job Title: Operations & CRM Executive
Location: Gurugram
Salary Range: ₹10,000 – ₹30,000 per month
Experience: 1–3 Years (Preferred)
Education: Diploma or B.Tech in Electrical, Mechanical, or Civil Engineering

Key Responsibilities:Client Relationship Management:

• Act as the primary point of contact for client communication and coordination.
• Build and maintain strong relationships to ensure high client satisfaction.
• Identify and execute upselling and cross-selling opportunities.

Operational Coordination:

• Coordinate with internal teams such as Project Management, Procurement, and other departments for smooth execution.
• Monitor progress, ensure timely updates, and support project timelines.

Data & Reporting:

• Maintain accurate client and project data using Excel and internal tools.
• Prepare PowerPoint presentations and reports for internal and client use.
• Track performance metrics and provide regular operational updates.

Process Support:

• Assist in documentation, invoicing, and client coordination processes.
• Work towards streamlining tasks for increased efficiency and productivity.

Key Skills Required:

• Excellent communication and interpersonal skills
• Strong command over MS Excel and PowerPoint
• Good coordination and multitasking ability
• Detail-oriented with data management experience
• Exposure to CRM tools will be an added advantage

Job Type: Full-time

Pay: ₹10,423.11 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person