On-site
Full Time
Position: Operations Lead
Location: Indore (WFO)
Employment Type: Full-time
Supervise and coordinate daily operations and manage team productivity.
Own sales operations processes—lead assignment, CRM hygiene, reporting, and sales enablement.
Analyze performance metrics and suggest improvements.
Provide real-time training, guidance, and feedback to the team.
Ensure team adherence to process guidelines, quality standards, and SLAs.
Handle escalations and resolve floor-level issues promptly.
Identify workflow issues and implement process improvements.
Cross- collaboration with other departments to ensure timely and accurate execution of tasks.
Report on KPIs and operational metrics to management.
Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
5+ years of experience in operations & administrative role, with at least 2+ years in a lead/mentoring role.
Excellent communication, negotiation, and interpersonal skills.
Proven ability to lead, motivate, and drive team performance.
Data-Driven with a strategic mindset and problem-solving skills.
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Indore
8.01 - 9.185 Lacs P.A.
Indore, Madhya Pradesh
Salary: Not disclosed
Indore
8.01 - 9.185 Lacs P.A.
Indore, Madhya Pradesh
Salary: Not disclosed
