591 Operational Support Jobs - Page 20

Join our team as a Team Leader in Bangalore, where you'll oversee reconciliation processes for Investment Banking. Drive excellence in client service by managing cash account reconciliations and addressing complex queries. Be a pivotal leader in ensuring high control standards and exceptional client experiences. Job Summary As a Trade Lifecycle Analyst in Cash Reconciliation department, you will manage the delivery of client service requirements, focusing on account reconciliations. You will act as a process supervisor, leading your team to ensure timely and accurate completion of tasks. Your role involves addressing queries, supporting audits, and driving process improvements. Job Responsibilities Collaborate with team to manage client service delivery Act as process supervisor and lead from the front Allocate work and ensure timely completion of BAU Manage difficult queries and guide team members Respond promptly to internal and external queries Ensure timely and accurate service delivery Learn and adapt to different scenarios as needed Support managers in audits and process reviews Own operational support and manage issues Identify and implement process improvements Review and update process guides as required Required qualifications, capabilities, and skills Demonstrate strong understanding of accounting and reconciliation Minimum 5 years of experience in relevant operations Possess good knowledge of SWIFT/MX message formats Exhibit experience in Nostro reconciliation Understand Windows Office and excel data analysis Communicate effectively both verbally and in writing Know financial instruments and their accounting treatment Preferred qualifications, capabilities, and skills Have experience in payment or securities services Demonstrate knowledge of Alteryx/Tableau/Machine Learning Show ability to lead daily team calls Be flexible to adjust according to business needs Exhibit strong problem-solving skills Understand global custody and securities operations Lead process improvements with technical specialists

Provide operational support in the execution of Resource Management. Support data collection and analysis. Major accountabilities: Manage LDC onboarding process, including Internal and External resource management Provide regular reporting on resource management activities Support the Heads and their teams in running the day-to-day management activities. Support the execution of key operational processes for the Function such as: people development and upskilling, training, and communications, etc to ensure smooth running of the business and achievement of operational targets. Support the adoption of Ways of Working implemented on a local or global level in line with organizational direction. Contribute to operational excellence in area of resource management and onboarding in LDC Program Key performance indicators: Timely and accurate LF reviews and budgeting process, -Operational targets (including Talent, HC, I2P, Project and Service Delivery, Financials, Risk Compliance, etc) are met. Effective collaboration model in place within and across LDC program. Adoption of New WoW by the Function (portfolio productization, number of associates trained/squad camps) Minimum Requirements: Work Experience: Influencing without authority. Financial Management. Track record delivering global solutions at scale.

Looking for an experienced TDH Consultant with strong expertise in Data Analytics , Engineering , and DevOps deployment . The ideal candidate should be familiar with Temenos methodologies , handle client queries, and design scalable data pipelines and reporting solutions . Key Responsibilities: Develop and manage data pipelines and warehousing solutions. Support TDH deployments using DevOps practices. Work on data streaming using the Outbox pattern . Handle client interactions and daily operational support. Deploy on AWS (EKS, MSK, EC2) and container platforms. Key Skills: Temenos Data Hub (TDH), Outbox/Event Streaming AWS, Azure (preferred AWS: EKS, MSK) Docker, Kubernetes, Red Hat OpenShift Oracle, PostgreSQL, SQL Server Linux (Red Hat), Reporting Analytics Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, Orion, we or us ) are committed to protecting your privacy. This (orioninc.com) ( Notice ) explains: What information we collect during our application and recruitment process and why we collect it; How we handle that information; and How to access and update that information.

Detect Technologies is looking for Asst Manager SOM (Support Operations & Maintenance) to join our dynamic team and embark on a rewarding career journey Supervise maintenance and operational support functions Optimize resource utilization and ensure uptime Coordinate cross-functional teams and vendors Monitor KPIs and service quality

Position : Business Support Executive Location : Gurugram, India (On-site preferred) Company : Smartians AI Private Limited Website : www.gignaati.com About Us Smartians AI is the parent company behind Gignaati.com India s emerging AI Agents Marketplace focused on agentic AI, no-code digital workers, and AI gig talent upskilling. As we expand our partnerships, MoUs, and operations, we are looking for a dynamic and organized Office Coordinator to manage our growing day-to-day operations. Key Responsibilities Administrative Coordination Manage calendars, meetings, travel schedules, and event logistics for leadership and core team. Maintain digital and physical records, documents, and reports. Vendor Partner Management Act as liaison for vendors, service providers, and enterprise collaborators. Coordinate with legal, finance, and external consultants for MoUs, JVs, CSR tie-ups. MoU Documentation Support Draft, maintain, and track MoUs with educational institutions, enterprises, and collaborators. Follow up on documentation deadlines, execution status, and repository updates. Travel Logistics Plan and coordinate domestic/international travel, itineraries, accommodation, and bookings. Support travel-related expense tracking and reimbursements. Internal Operations Support Work closely with HR, finance, and marketing to support seamless operations. Facilitate onboarding/offboarding of gig workers, interns, and short-term consultants. Meeting Coordination Schedule internal and external review calls, prepare minutes, and ensure follow-ups. Support CEO Office with investor and partnership engagements. Requirements Bachelor s degree in Business Administration, Commerce, or related field. 2-5 years of experience in office coordination, operations, or executive assistance. Excellent written and verbal communication skills. Proficiency in tools like Google Workspace, Microsoft Office, Zoom, and Notion. Prior exposure to startups, AI/tech firms, or educational institutions is a plus. What We Offer Opportunity to work in a fast-growing AI ecosystem with national and global partnerships. Exposure to high-impact projects across AI education, workforce upskilling, and agentic platforms. A collaborative and innovation-led culture backed by purpose and agility.

Job Title: Operations Manager I-2 Job Description . Role and key responsibilities: Analyze and maintain all Client Service Level Agreements, implementing improvement plans as needed. Maximize revenue generation to achieve long- and short-term financial objectives (e.g., data collection for billable/non-billable hours, forecasting, budgeting, etc.). Select, train, develop, and manage the performance of direct reports and their associates, ensuring work is assigned in alignment with organizational policies and applicable legal requirements. Manage and review operational reports, including attendance adherence, PFP, client scorecards, and metrics management reports. Build and strengthen relationships with client partners. Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, defining and implementing corrective actions as needed to meet operational performance goals. Conduct regular one-on-one meetings with direct reports to review individual and team performance and provide ongoing developmental coaching. Foster a positive work environment through employee engagement, addressing employee relations issues in a professional and timely manner. Participate in cross-functional meetings to review insights from operational support functions Training, HR, Quality, WFM, and TA and collaborate on action plans to drive continuous improvement. Implement best practices to exceed client expectations, ensure consistent performance, evaluate staffing needs (in coordination with BD and Client), and adjust resources to meet changing requirements. Attend business reviews with the client. Manage and oversee a team of team leaders. Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures, and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues, and/or customers. Has accountability for results in terms of costs, strategies, and employees. Key skills and knowledge: Associates degree in a related field, with more than seven years of experience (including at least two years of progressive management experience) preferred. Call Center experience preferred. Proven ability to coach and develop action plans that maximize performance and provide effective feedback. Strong analytical skills with the ability to improve work processes and establish clear courses of action for self and others. Ability to perform well under pressure, follow through on commitments, and maintain professionalism. Excellent communication skills, both written and verbal, with the ability to present information effectively to internal and external stakeholders. Demonstrated ability to organize and prioritize projects in a fast-paced, deadline-driven business environment. Experience in mentoring, coaching, and leading a team of employees. Willingness to work in a flexible schedule.

Overview Account Services Coordinator (HR) Shift Time: 06:30 PM - 03:30 AM Locations: Hyderabad Hybrid Model: 3 Days work from office (per week) Skills: Administrative and Operational Support, data management, Expense tracking, Customer Service Orientation, project coordination. About Role : We have an exciting role of Account Services Coordinator. This role is responsible for providing critical administrative and operational support. This role focuses on managing essential but repetitive tasks, allowing the broader account services team to focus on high-value strategic work. The ideal candidate is detail-oriented, highly proactive, and an excellent communicator who thrives in a fast-paced agency environment. About OGS: Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company. Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom. OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in OGS India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Why Omnicom Health (OH) At Omnicom Health, you’re not just starting a job—you’re becoming part of something bigger. As one of the largest and most specialized global healthcare networks, we’re dedicated to building the ideas and solutions of tomorrow. Your career here is about growth, impact, and the chance to shape the future of healthcare. Every day, the work you do will contribute to a greater cause, making a real difference in people’s lives About our Agency (Biolumina) Biolumina is a full-service, integrated agency delivering customized, data-driven solutions for oncology brands. To know more about Biolumina: https://www.biolumina.com/who-we-are Responsibilities Administrative & Operational Support Maintain and update client and job lists, ensuring accuracy and accessibility. Open, track, and manage purchase orders (POs) and reporting Process and track out-of-pocket (OOP) budgets, expenses, and invoices, ensuring timely approvals and reconciliations Assist in compiling and sharing competitive material Ensure all account billing is accurate, on time, and aligned with approved client estimates Assist with data entry for scope submissions and PO generation Meeting Planning & Coordination Coordinate logistics for agency and agency-client meetings Support Project Management in opening and closing of jobs numbers Process & Documentation Management Maintain and update key operational documents, including process templates and standard operating procedures Qualifications Requirements: Degree or equivalent experience in Administration, or a related field. Experience : 3 - 5 years Proven experience in a similar role, with a strong understanding of agency business operations, preferably in a fast-paced, dynamic environment. Skills : 3-5 years of professional experience—preferably in an administrative, project coordination, or account services role, in marketing or advertising Exceptional attention to detail and organizational skills Strong written and verbal communication skills Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) and other collaboration tools, including AI-powered tools Ability to manage multiple projects and priorities simultaneously Experience working across different time zones A proactive mindset with a strong ability to anticipate needs

We are currently looking for Senior Analyst-People Capability Operations for our People Capability Ops Team for Chennai location. The incumbent will have to manage and assist the classroom (both ILT and VILT) learning programmes for the bank, which are administered by GPS People Capability Operations team. The prospective candidate should have the following skillsets: Excellent English communication business writing skills (both verbal and written) Good in analytical skills Good experience in stakeholder management Excellent hands-on working knowledge in Ms-Excel (usage of formulas, conditional formatting, pivot tables, preparation of reports etc) High energy person and one who is a self-starter Should also have an eye for detail Prior experience in providing operational support to learning programmes in previous organizations Hands on experience in SABA Cloud Key Responsibilities Strategy Business People Capability Operations Processes Saba Deployment People Talent Platform Maintenance Risk Management Governance GPS GSF HR Regulatory Business Conduct GPS GSF HR Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the [country / business unit / function [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Group People Capability and other business of SCB Other Responsibilities Embed Here for good and Group s brand and values in [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Qualifications Bachelor degree in HR or related fields Excellent Comms in English (both verbal and written) Skills and Experience MSOFFICE SABA About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 24046

Good understanding in SQL, PL/SQL, Oracle. Knowledge in scripting (batch/perl/Python, any) is an advantage. Understanding of any job scheduler and batch processing design Domain knowledge in the Supply Chain Planning Optimization Suite of Blue Yonder or similar supply chain planning tools is an advantage. Implementation or operational support experience on Supply Chain Planning Optimization Suite of Blue Yonder products. Collaborates with other technical experts and technical design documents to support the development of final solutions for our Supply Chain Planning. Supports Key users and user departments and provides corresponding documentation, innovative solutions, trainings etc. , Takes ownership and does what is necessary to research plan quality issues and escalate within planning community when appropriate. Good Communication skills required to navigate discussions with internal and external stakeholders on issues and troubleshooting. Represents Bosch Semiconductor planner interests in Blue Yonder user Community.

The candidate will be responsible to work with a dedicated advisor/ a team of financial advisors and staff to help provide outstanding service to our clients. It will assist in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates advisors practices. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities. Key Responsibilities Assist Ameriprise financial advisors in servicing clients including preparing basic financial plans, conducting investment research and completing trades and transactions (Money movement, new account opening, etc. ) as described by the advisor Prepare and summarize client meetings by scheduling and confirming meetings, create the agenda and summary of meetings and provide necessary follow-up Prepare and ensure new business paperwork successfully submitted which includes preparing forms, obtain appropriate signatures, prepare documentation to send to home office, track new insurance/ annuity applications and coordinate rollovers Prepare for and coordinate marketing events which includes creating marketing compliance documentation Provide general administrative duties such as answering the advisors phone, process expense management reports, prepare routine client correspondence, set up of client files, copy and new business correspondence and alerts Assist advisors in increasing their social media presence (Facebook LinkedIn) with relevant and timelyHelp clients in enrolling/ servicing on various Ameriprise tools Required Qualifications o Willingness to go for licensing certifications as needed (SERIES 7 and possibly also for State Securities, State IAR, State Insurance) o Willing to work evening hours: 8:00 pm to 4:30 am (9:30am to 6pm CST) o Graduate in discipline (0- 1year experience or 1year diploma is preferred) o Good communication skills o Basic understanding of MS power point, MS Excel and MS Word o Exposure to financial products like mutual funds, insurance, retirement services, etc. would be an added advantage o Must have an eye to detail with high accuracy levels o Ability to meet strict timelines per the agreed SLAs for advisor practices Preferred Qualifications Experience of interacting with advisors or U. S business partners will be preferred Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings India Business Unit Job Family Group

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Own and manage assigned technical deliveries of products within your agile team. Own Technical Deliveries for the agile team and the Product as per your role Manage activities on Design and Development (CTB) as well as Production Processing Support (RTB) fronts. Provide support across to project deliveries, utilising the skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand. Contribute in creating robust technical design and strategy for development of new components to meet requirements. Work on test plans including unit and integration tests, within automated test environments to ensure code quality aspect. Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change. Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Actively drive the mandatory exercises from time to time on resilience, recovery, and service management. Ensure compliance to end to end controls for the product and data, including effective risk and control management inclusive of non-financial risks, compliance and conduct responsibilities. Adhere to HSBC standard processes. Requirements To be successful in this role, you should meet the following requirements: Proven track record of designing and developing complex products, both on cloud and on premise, including solution architecture, design, build, testing and production. Hands on experience in building scalable solutions on Google Cloud. Proficiency in Python or any other mainstream programming language such as Java. Good to have experience and understanding of Big Data technologies such as Apache Spark and related technologies Experience with Agile delivery methodologies (e.g. Scrum, Kanban) Participate in Continuous improvement and transformation towards Agile, DevOps, CI/CD and drivers of improved productivity. Team player with excellent communication and interpersonal skills. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist In this role, you will: Lead as well as provide support across the end-to-end delivery and run lifecycle, utilizing the skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Liaise with other engineers, architects and business stakeholders to understand and drive the product or services direction Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable Requirements University graduate in related disciplines or other relevant qualifications or a related discipline Minimum of 6 years relevant experience in project management Excellent at analyzing problems, brainstorming solutions, defining roles, and facilitating discussion Good at prioritizing tasks, researching, ethical decision making, team decision making, and consensus-building Takes ownership, and pride in delivered work Proactive and with the stamina to operate in a fast-paced, large, transforming and matrix organization Contributor to agile planning, enforcing rules, shielding the team, servant leadership, removing impediments, delegate duties effectively Approachable and open to feedback Knowledge of Wealth and Personal Banking business; especially - private banking and wealth management Knowledge of Scaled Agile framework, Agile methodology and must have worked in cross functional teams that are well versed with Agile and DevOps Good communication skills both written and verbal. A customer-centric mindset, understanding the importance of meeting clients needs and expectations Ability to adopt a growth mindset and proactively identify and bring about change opportunities Good sense of ownership and servicing mindset to ensure efficient and effective customer service processes Excellent written and verbal communication skills Knowledge and experience of setting up applications hosted on 3rd party platforms would be an added advantage

About The Role : Own performance of the BUs operation across sites Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queue Build and operate the operations playbook for the BU Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience. Team Management Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growth Desired skills and experience : Skills Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with others Experience Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership. Exposure to managing Broking/Mutual fund operations | Personal interest in investment and trading would be add on PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Job purpose The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the caseefficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification & Experience Education Graduate in any stream (10+2+3) Skills Best written and communication skills &MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience 2to 4years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

To support the General Counsel and senior leadership team in the Legal Department In identifying and formulating the operational objectives of the Legal function in Singapore In executing the operational, financial and planning activities of the Legal function in Singapore To render administrative and operational support to the team of lawyers to succeed together as a team on a common goal/ priority To work with other stakeholders of the bank from other functions and/or business to achieve / fulfil the daily operational objectives Establish and implement a consistent and effective approach to the operational management and execution of daily activities Co-ordinate the reporting, MI & Governance processes for reporting to the key Risk stakeholders meetings. Formulate procedures to ensure that the Singapore Legal function operational risk is managed in a commercially sensitive and practical manner Lead or provide project support on new initiatives and special projects of the function as and when required especially when it impacts on the current business as usual operations Requirements Relevant Experience of minimum 5+ yrs as Executive Assistant or Business Management Experience in managing calendar for senior stakeholder Experience in Advanced Excel and Power BI Self-starter, takes initiative independent with good organisational skills Strong interpersonal skills to effectively communicate with senior management, internal and external stakeholders and help implement change initiatives in the function Strong ability to prioritise and to work with details in a timely fashion Lateral thinking/problem solving skills/ sound analytical skillset Excellent time and project management skills, including the ability to handle multiple outputs simultaneously. Ability to critically review a wide variety of documents (ie both quantitative and qualitative data). Ability to produce high-quality and relevant presentations and communications.

Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally. Key Responsibilities General Workday support (Service, Updates & Change requests) for all the countries globally Ensure all Workday tasks and events are resolved as per agreed timelines Responsible for conducting Audit of Master Data Validation Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint Develop and update Quick Reference Guide (QRC) and for all roles in workday Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects. Work on systems development/upgrade/enhancement projects as a team member. Skills: Written and verbal communication skills detail-oriented, with strong analytical and problem-solving skills Excellent English language skills Excellent organisation, planning and time manageme

This position performs moderate research, design, and software development assignments within a specific software functional area or product line. Responsibilities Write and review portions of detailed specifications for the development of system components of moderate complexity. Complete simple bug fixes. Work closely with other development team members to understand product requirements and translate them into software designs. Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders. Resolve technical issues as necessary. Keep abreast of new technological developments. All other duties as assigned. Requirements Deploy, automate, maintain, and manage an AWS production system Making sure AWS production systems are reliable, secure, and scalable Resolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques Automating different operational processes by designing, maintaining, and managing tools Provide primary operational support and engineering for all Cloud and Enterprise deployments Lead the organisations platform security efforts by collaborating with the core engineering team Develop policies, standards, and guidelines for IAC and CI/CD that teams can follow Expertise in AWS, Kubernetes (K8s)/ECS, Terraform/CFT, Jenkins/Azure Devops, CI/CD Pipeline knowledge, Aws Security, scripting Knowledge Experience working in a large team agile team Strong experience with using infrastructure as a code Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai)

Are you an experienced IT executive seeking IT jobs in Mumbai or exciting opportunities as an IT executive in a global companyWe are currently in search of an IT executive (onsite) in Navi Mumbai with a minimum of two years of experience for onsite assistance to end-users. The individual will be responsible for overseeing and offering technical support for our infrastructure assets, ensuring compliance with regulations, and contributing to the continuous improvement of our technology infrastructure to meet the evolving needs of our business, ensuring optimal service. If you are a passionate individual with strong troubleshooting skills seeking IT executive jobs in Mumbai and want to level up your career, apply today! Job Description As an IT Executive (Onsite) in our team in Navi Mumbai, you will be crucial in managing Fusion BPO Services infrastructure assets, including desktops/laptops, local systems (CCTV, access control, UPS), and telecom services, overseeing the operations, and providing technical support. You will also ensure these assets are maintained according to the compliance regulations, policies, and procedures. In addition, you will play a significant role in enhancing infrastructural posture to ensure the evolving needs of the dynamic business organization are met by PAN India. Core Responsibilities: Recommend and implement new technologies to improve efficiency and reduce costs. Update existing software to ensure compatibility with new computer systems. Maintain equipment such as computers or routers by installing new software or replacing broken parts, collaborating with senior team members. Collaborate with the IT team to develop and implement new solutions. Identify and address system performance issues by troubleshooting problems and adjusting hardware or software settings. Evaluate new technologies and equipment to determine suitability for the company s needs. Monitor the performance of computer networks, including the speed and availability of network connections, to ensure their proper functioning. Coordinate with team members to ensure efficient technology operation. Ensure security measures are in place, including data encryption and firewalls. Install and configure computer hardware, operating systems, and applications. Troubleshoot system and network problems and provide support to users. Support the rollout of new business applications. Manage help desk services and coordinate with external vendors for maintenance and support. Operational Responsibilities: Deploying and configuring desktops, laptops, operating systems, and applications to ensure seamless operations, optimal performance, and maximum usability. Minimize downtime and maximize user productivity by troubleshooting system and network problems, diagnosing and solving hardware or software issues, and replacing faulty parts. Perform procedural documentation and create relevant reports utilizing the existing diagrams and written instructions to repair faults or set up a system. Support the rollout of new applications required for business. They manage an organization s computer operations by providing help desk services to employees who are facing problems with their computers or other technology devices. We coordinate with external vendors who provide maintenance and support services for hardware or software applications. Provide IT operational support to manage technology components like desktops/laptops/ CCTV and access control systems, UPS, and power requirements to local support. Job Requirements: Here are the qualifications, experience, and skills required for the role of IT Executive (Onsite) in Navi Mumbai: The minimum qualification required is graduate. Minimum of two years of experience as an IT Executive or in a similar role. Strong knowledge of computer hardware, software, and networking. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team. Good communication and interpersonal skills. Knowledge of security measures and compliance regulations. Experience with help desk services and vendor coordination. Willingness to work onsite in Navi Mumbai. Why Join Fusion CX Discover rapid growth and a variety of sectors to work in and gain diverse experience by joining Fusion CX. If you are a talented and dynamic individual currently searching for rewarding IT jobs in Mumbai, here is an opportunity waiting for you! Dive into the technology and challenges of the future by joining us as an IT executive in Navi Mumbai. Join a culture focused on collaboration and results, where your skills fuel team achievement, operational superiority, and customer happiness. Use your technical know-how to guarantee flawless service, boost team capabilities, and expand through ongoing learning in a nurturing and dynamic setting. Apply for the IT executive job in Mumbai and build a career in rapidly expanding customer service sector.

Job Description Job Title: Cloud Engineering and Operations Scrum Master / Kanban Coach (6-Month Assignment) Location: Bangalore, India (Need Remote collaboration with US) Reports To: SRE Manager Experience Level: Overall 8+ years and 3+ years (Agile Coaching / Cloud Engineering and Operations -aligned teams) Job Summary We are seeking a Scrum Master with deep Kanban expertise to act as a process coach and Agile systems designer for our Cloud Engineering, Cloud Operations and Site Reliability Engineering (SRE) team on a 6-month contract. This role goes beyond standard Agile facilitation you ll lead the creation, rollout, and continuous improvement of delivery practices in a complex SRE environment. The ideal candidate will bring practical Kanban experience, coaching skills, and strong knowledge of tools like Azure DevOps and BMC Helix. Key Responsibilities Agile Process Design & Implementation Define, implement, and refine Kanban-based delivery practices suited for platform/SRE teams. Establish cadences, WIP limits, workflow policies, and a pull-based system that reflects the dynamic nature of SRE work. Design and evolve Kanban boards in Azure DevOps, mapping to real operational workstreams. Translate unstructured work into trackable backlog items and actionable tasks. Help integrate workflows between Azure DevOps (build & engineering) and BMC Helix (CMDB, incidents, standard requests). Coaching & Cultural Enablement Coach SRE engineers, managers, and stakeholders on Agile/Kanban principles and the value of structured workflows. Build team discipline around logging work, limiting WIP, and managing flow. Guide leaders and stakeholders in their roles within a Kanban system (e.g., replenishment, prioritization, demand management). Create training materials and run working sessions as needed. Agile Delivery & Operational Support Facilitate Kanban ceremonies: stand-ups, story development, story analysis, retrospectives, replenishment, and flow reviews. Track and report flow metrics (cycle time, lead time, blocker aging) to drive improvement. Support team coordination across time zones (India, US). Coordinate compliance- and audit-related tasks as part of operational tracking. Requirements Experience: 3+ years in Agile coaching or Scrum Master roles with demonstrated experience in process design for DevOps/SRE/Platform teams. Kanban Expertise: Hands-on experience building and coaching Kanban systems. (Kanban System Design [KMP-I] or similar is a plus.) Tools: Azure DevOps: backlog design, board configuration, work item taxonomy BMC Helix or Service Now: awareness of CMDB and operational work integration Soft Skills: Excellent facilitation, coaching, and change management skills. Ability to influence without authority. Technical Understanding: General familiarity with CI/CD, incident management, cloud services (Azure), and reliability-focused workflows. Nice to Have Experience integrating Agile systems with ITSM tools (like BMC Helix). Knowledge of SRE concepts: SLIs, SLOs, incident postmortems, automation-first mindset. Familiarity with SOC compliance, infrastructure change controls, or regulated environments. Qualifications Initial Education Background: Bachelors degree or diploma

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Degree qualified in Accounting or Finance related area and/or studying for a professional accounting qualification 1-2 years of experience in Financial Services with high volume operational environment and/ or hedge fund industry is an advantage Display an active interest in the financial markets and hedge fund industry Strong financial and/or accounting and analytical skills Proficient in Microsoft Applications (Word, Excel etc.) Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge fund clients; Consolidation and validation review of functional handovers across teams and locations Preparation and/or initial review of Net Asset Value calculations, financial statements and associated reports Valuation of hedge fund portfolio holdings Analysis of fund performance and prepare performance/P and L related reports Demonstrate ownership of assigned work and ensure timely completion, in line with demanding client service agreements Escalate priority issues to supervisor and/or assistant vice president in a timely and detailed manner Maintaining day-to-day relationships with Citco Internal COE and non-COE teams including Operational Support, Middle Office, Pricing, Investor Relations and Relationship Management Fund Accounting teams Support queries from external parties, including clients, auditors and other advisors Maintain a current and thorough understanding of applicable best practice policies and client specific agreements. Contribute to team and/or departmental initiatives

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Position Summary: The SAP FICO-PS Analyst will be responsible for providing ongoing operational support and continuous improvement of financial business processes via introducing improvement and new functionalities in SAP Finance-Controlling and Project System modules while ensuring legal and regulatory compliance. The main responsibility of this position is to deliver solution using standard methodologies in SAP financial systems. The Analyst must possess expertise in understanding the business needs and translating into functional solution. The candidate is required to work in close collaboration with various business functions and interact with a diverse group of Subject Matter Experts, also to apply analytical and problem-solving skills to help improve the benefit of IT system investments. In this role the Analyst will ensure compliance with all the Change Control procedures, Standard Operating Procedures in support of existing functionalities, requested changes and development of new functionalities. In this role, you will: Design, configure, document, test, deliver and support SAP FICO-PS solutions (i.e. GL,AR,AP, AA, Banking, CCA, IO, PCA, COPA, Project System) to meet business requirements. Design and write functional specifications for enhancements, reports, interfaces, conversions, and forms. Conduct system, regression testing, facilitating, and supporting user acceptance testing and training. Liaise and collaborate with SAP Workstreams, Development team, various IT technical support teams onshore and offshore to design and deliver complete End-to-End solutions to optimize operational performance of the systems. The candidate is required to work in close collaboration with various business functions and interact with a diverse group of Subject Matter Experts applying analytical and problem-solving skills to help improve the benefit of IT system investments. Deploy expertise in understanding business needs and translating them into process improvements, organizational and/or technology solutions in line with standard methodologies and standards. The essential requirements of the job include: Bachelor s degree in information systems, Engineering, or relevant business disciplines. 6+ years SAP ECC hands-on configuration experience in FICO and PS with cross-functional skills. Experience in 1-2 full life cycle implementations within SAP FICO and Project System. Hands on experience in gathering business requirements and clearly translating into specifications for IT solution design (concept to production). Experience of implementing Reports, Interfaces, Conversion, Enhancements, Forms and Workflows, SAP Authorization, and understanding of SAP ABAP is required. Knowledge of integration with logistics modules SD, MM, PP. Problem/incident management, SLAs - Service Level Agreements and full lifecycle system support. It would be a plus if you also possess previous experience in: Intercompany processes and familiarity with IDOC configuration SOX environment experience, adhere to the change management process. Experience in S/4 HANA Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

To support the ODC and HR department by managing daily HR operations, including performance management , benefits and compliance. To assist in developing and implementing HR initiatives and programs, ensuring alignment with organizational goals. To work closely with leadership and stakeholders and various departments to foster a positive work environment, support employee development, and maintain regulatory compliance Expertise You ll Bring: People & Org Performance: Should implement any strategic OD interventions in the organization and work with the Function Lead, Lead and team to take the intervention to fruition. Should handle any and all activities that are required for the success of the project or as directed by the Function Lead / Lead. Unit HR: To implement People Relations activities as per the design in the areas of Employee Communication, Employee Relations, Employee motivation, Employee Engagement, Grievance Redressal, Performance Management, Operational Support, Employee Induction and Data analysis. Closely work with the Line managers to effectively engage the talent and enable overall productivity Change Management: Should implement strategies for adoption of changing philosophies, frameworks and practices through effective change management as specified by the Function Lead / Lead. Should build knowledge base in effective change management through experience and study . Stakeholder Management: Should tactfully handle stakeholders, including but not limited to, employees and delivery leadership. Should address any queries from stakeholders promptly, including ad hoc queries and requests. Should ensure appropriate balance is maintained between deliverables and stakeholder expectations and escalate if and when necessary. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Job Category: Functional Job Type: Full time Job Location: Noida Experience: 5-10 years Position : 1

Job Title: Mediation and Interconnect Support Analyst Company Name: Torry Harris Job Description: Torry Harris is seeking a detail-oriented and proactive Mediation and Interconnect Support Analyst to join our dynamic team. In this role, you will be responsible for providing critical support in mediation processes and interconnect configurations to ensure seamless communication across various platforms. Key Responsibilities: - Monitor and analyze mediation processes to ensure accuracy and efficiency. - Provide technical support for mediation and interconnect systems, troubleshooting issues as they arise. - Collaborate with cross-functional teams to implement and optimize mediation solutions. - Conduct regular testing and validation of interconnect configurations to maintain system integrity. - Document processes and procedures to enhance operational efficiency and knowledge sharing. - Assist in training team members and stakeholders on mediation tools and interconnect protocols. Qualifications: - Bachelors degree in Computer Science, Information Technology, or a related field. - Proven experience in mediation and interconnect support within a telecommunications environment. - Strong analytical skills and attention to detail. - Excellent troubleshooting and problem-solving abilities. - Familiarity with mediation tools and interconnect protocols is highly desirable. - Strong communication skills and the ability to work collaboratively in a team environment. Torry Harris offers a competitive salary and benefits package, as well as opportunities for professional development and growth within the organization. If you are passionate about technology and have a strong desire to contribute to innovative solutions, we encourage you to apply. Job Title: Mediation and Interconnect Support Analyst Company Name: Torry Harris Roles and Responsibilities: - Provide technical and operational support for mediation and interconnection processes, ensuring seamless data flow and communication between systems. - Monitor and analyze system performance to identify and resolve issues related to data mediation and interconnectivity in a timely manner. - Collaborate with internal teams and external partners to implement mediation solutions that meet business requirements and enhance system efficiency. - Maintain and update documentation related to mediation processes, interconnect configurations, and troubleshooting procedures. - Conduct testing of mediation solutions to ensure compliance with standards and functionality, identifying potential areas for improvement. - Serve as a point of contact for escalations and technical inquiries from clients and stakeholders regarding mediation and interconnect services. - Participate in the development and implementation of best practices, policies, and procedures to optimize mediation and interconnect operations. - Provide training and support to team members and other stakeholders on mediation tools and technologies. - Stay updated on industry trends and advancements related to mediation and interconnect solutions to drive innovation and efficiency within the organization. - Assist in project management activities related to mediation and interconnect initiatives, ensuring timely delivery and adherence to project timelines.

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors backing but also by our commitment to foster the growth and success of our people. At Aptia, were investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values arent just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Senior Specialist - Business Process Review Key responsibility Participate in strategic planning and decision-making related to pension administration and change team. Contribute on small to medium change initiatives or to be an active participant/subject matter expert of strategic changes affecting the business. Contribute towards implementing and communicating initiatives to support Operations business plan. Provide technical and subject matter expert input, including keeping up to date with relevant technical, statutory, fiscal, professional and commercial aspects of pensions. Contribute to implement and maintain policies, processes, communications and quality assurance frameworks aligning across business platforms to improve the efficiency, effectiveness and scalability within parameters. Contribute to product / proposition development. Contribute towards Kaizen initiatives received via Business Improvements Framework ideas and bring ideas to closure.

Step into the role of Assistant Manager, where youll provide first-class support by analysing and investigating financial transactions, identifying potential risks, and ensuring compliance with regulations and safeguarding our clients and organisation with expertise and care. Key requirements for the role: Knowledge of Loan IQ and/or ACBS Hands on experience with Finastra Fusion Loan IQ either from an operational capacity or through an implementation/upgrade project capacity in one or more of the following areas: Loan IQ configuration, business analysis, operations processes, loan servicing, syndicated lending Lending /Servicing/loan trading knowledge across all debt products Proven knowledge of Corporate and IB Lending processes and procedures Experience and understanding of Business Requirements and the creation of Testing scenarios within a project delivery lifecycle. Prior experience in loan operational support, including term loans, revolver, delayed draw term loans. Experience of using Agile project management would be preferred. Knowledge & experience working closely with IT, Transformation & Change area. Experience - 5 Years and above. Shifts - UK shifts You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights. Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness. Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders. Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes. Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations. Identification of capacity creation in operations using data and Management Information. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.