591 Operational Support Jobs - Page 22

Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Degree qualified in Accounting or Finance related area and/or studying for a professional accounting qualification 1-2 years of experience in Financial Services with high volume operational environment and/ or hedge fund industry is an advantage Display an active interest in the financial markets and hedge fund industry Strong financial and/or accounting and analytical skills Proficient in Microsoft Applications (Word, Excel etc.) Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge fund clients; Consolidation and validation review of functional handovers across teams and locations Preparation and/or initial review of Net Asset Value calculations, financial statements and associated reports Valuation of hedge fund portfolio holdings Analysis of fund performance and prepare performance/P and L related reports Demonstrate ownership of assigned work and ensure timely completion, in line with demanding client service agreements Escalate priority issues to supervisor and/or assistant vice president in a timely and detailed manner Maintaining day-to-day relationships with Citco Internal COE and non-COE teams including Operational Support, Middle Office, Pricing, Investor Relations and Relationship Management Fund Accounting teams Support queries from external parties, including clients, auditors and other advisors Maintain a current and thorough understanding of applicable best practice policies and client specific agreements. Contribute to team and/or departmental initiatives

You will lead an impactful team of individual contributors and managers with responsibilities that span the entire software engineering lifecycle. You will hire, mentor, retain, and ensure your team has an environment to thrive and succeed. You will be accountable for your teams engineering decisions, delivery quality, and commitments.You will maintain relationships with leaders, peers, and partners across the globe in a matrix structure and strive to build and sustain their trust and collaborate with multiple teams to ensure desired business outcomes are achieved. Developing a strong understanding of the business domain and the technology landscape will be important when you are called upon to provide experienced advice to business partners and leaders.Your portfolio will include critical customer-facing products, each with multiple complex, fast-moving concurrent projects. You will have to adapt to an environment where the business priorities may change rapidly. You will collaborate with peers to build the technical roadmap that should be aligned with the business vision for the product. You will plan work distribution and drive execution for your team. Achieving objectives and outcomes will require advocating for your ideas, solving problems creatively, and working smartly to cross the finish line.You will also be responsible for the operational health of the multiple products and you will be required to provide hands-on leadership for resolving high-impact issues bringing together teams from across Apple. 5 years experience in managing, hiring/building and mentoring a team of impactful software engineers working on internet-scale products. Bachelors degree in Computer Science or related field 10 years or relevant work experience Preferred Qualifications Ability to communicate effectively and work collaboratively with geographically distributed leaders, peers, and partners. 10 years of hands-on software development with strong knowledge of web application development using Java/J2EE and/or React-based technologies. Solid knowledge of software development process including agile methods and ability to adjust for what works best Ability to make priority and trade-off decisions based on sound Software Engineering & Architecture principles Experience / Exposure building products using AI/ML technologies. Knowledge with Site Reliability and technical operational support activities. Experience building experiences in the Digital Support domain. Excellent communication, leadership, and presentation skills

Job Title - Executive Service Operations (Escalations) Location - Marol, Andheri East (Mumbai) Overall Purpose of the Role Handling end-to-end escalation/ queries pertaining to products and process of the company Identifying, analyzing, and initiating the escalation resolution Coordinating with the respective team for resolution Reviewing the root cause of escalation for improving the escalation procedures Coordinate with customer/ sales team / client on calls and mails. Areas of Responsibility Operations Escalations Escalation handling and management Daily follow up with respective teams for resolution Qualification & Experience Required Graduate or Equivalent. Experience of 1-2 years in customer service, Service Coordinator/Executive is desirable. Skills Required Actioning complaints/ queries Use CRM system to compile and track performance at team and individual level Must be able to utilize computer terminal and navigate through multiple systems to input and retrieve information Fluency English Identify training need Interested can share CV on given id sangeeta.rajput@techguard.in

As an SRE Lead,you will oversee system health, manage escalations, track and ensure ticket closures, follow up on issues, and enhance support processes to deliver a seamless operation. Define and uphold Service Level Indicators (SLIs) /SLOS Required Candidate profile Prior experience in an SRE, IT operations, or support leadership role. • Knowledge of ticketing and ITSM tools (ServiceNow, Jira Service ) Java , Microservice Architecture ,kubernates , Cloud must.

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accellerons 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Accelleron Industries central operations team is looking for high caliber customer support engineer who provides defined services to the internal customers with the best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & delivery of techno commercial services, with the aim to meet the expectation of the business and provide harmonious and delight full services to customers cross the globe from India. In this role you will be reporting to the customer support manager. Your Responsibilities Task list, to be performed while sitting in Accelleron India for service stations located outside of India, including but not limited to: To provide support to LUs on process Spare Part Quotes for enquiries received directly or through EUS or service coordinators. To register these enquiries in ATURB and ERP (or any other local system). Ensuring correct technical specification as per customer needs and commercial terms i.e., pricing, incoterms, texts, export checks, etc. To provide support to LUs on order booking in local ERPs which are received directly or through EUS or service coordinators. To book these orders in LUs local ERP and ensuring correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms. To support LU on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock. Ensuring to claim all applicable discounts from CHTUS. It includes booking of purchase orders in LU’s ERP and support local team in importing the parts if required. To ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs. To support LUs in maintaining the master data (if required). Initiates purchase orders (PO) in the system, according to the Purchase Requisitions and in alignment with standard procedures, ensure appropriate approvals have been completed, confirm delivery with suppliers, monitors and tracks supplier performance to purchase order requirements. Monitor open POs and close once process has been completed. Track goods received with local and international LDs stakeholders to verify appropriate delivery and ensure invoice processing. Optimize the number of suppliers. Support the management of preferred vendors (e.g. KPI reporting). Handle claims for unsatisfactory service, material or equipment Ensure accuracy of transactional processes (material master data, vendor master data, order processing, interface support to handling quality claims and accounts payable related activities) Handling of the APOC issues and keep it up to date. Close collaboration with service network and internal customers. Handling of contracts activity, technical evaluation, contract setup in ATURB and SAP S4H, Transaction activity. Your Background Firm attitude towards delivering end to end high quality services and customer satisfaction. Expertise in computer skills, Office 365. Excel, Word, Power point. Basic SAP knowledge and experience on of SD/MM module. 5+ years of work-experience in order handling, preferably in dealing with international customers or suppliers. Good with verbal-written communication (English). Willing to work in odd and extended hours. Should have good interpersonal skills and be able to deal and respect different cultures across the globe. Academic qualifications: B.Tech / B.E., Dip. Engg. or MBA. Your Benefits Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working models

The Back Office Manager provides full leadership and supervisory responsibilities. Provides operational / service leadership and direction to team members.

Job Title: Admin Manager Location: Noida Sector 83, Uttar Pradesh Work Schedule: 6 Days Working (Monday to Saturday) but in case of work Sunday late evenings etc Preferred Gender: Male Job Type: Full-Time Should know driving Immediate Joiners Preferred Key Responsibilities: Oversee the general cleanliness and upkeep of the office building Manage parking space allocation and resolve related issues Provide field support for various operational activities Handle courier services management, including dispatch and receipt of packages Manage vendor relationships and coordinate with vendors for services (maintenance, cleaning, etc.) Address general office queries and assist employees with day-to-day administrative needs Ensure smooth functioning of office infrastructure and resolve any administrative issues promptly Qualifications: Previous experience in office administration or facility management (3+ years preferred) Strong organizational and multitasking skills Ability to handle a variety of administrative tasks efficiently Good communication skills to manage vendor relationships and resolve queries Familiarity with office management software and tools Proactive and able to work independently with minimal supervision

Associate Manager, D&AI BIOps (Business Intelligence Operations) North America Overview We are seeking a detail-oriented and proactive Associate Manager BIOps Program Management to support and optimize Business Intelligence Operations (BIOps) programs. This role requires a hands-on professional with a solid foundation in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes. The ideal candidate will assist in implementing scalable BIOps strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. Assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency. Work closely with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture. Provide operational support for PepsiCos Data & Analytics program and platform management to ensure consistency with global data initiatives. Assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate. Responsibilities Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy. Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime. Support efforts to optimize data models, enhance report performance, and reduce query execution times. Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making. Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements. Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders. Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams. Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively. Partner in the work intake process and Agile management practices to ensure alignment with PepsiCos operational goals and objectives. Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency. Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving. Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively. Assist in fostering a collaborative, high-performing team culture by supporting the teams operational growth and skill development. Help ensure agility within the team by enabling swift priority changes while maintaining productivity. Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization. Qualifications 7+ years of technology work experience in a large-scale global organization CPG preferred. 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools. 7+ years of experience working within a cross-functional IT organization. 4+ years of experience in a leadership or team coordination role. Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively. Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels. Demonstrated ability to take ownership, drive results, and ensure operational excellence. Passion for delivering excellent customer experiences and fostering a customer-first culture. Willingness to learn new skills and technologies in a dynamic environment. Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment. Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience. Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance. Ability to analyze complex issues, identify root causes, and implement effective solutions. Ability to build and maintain strong cross-functional relationships based on trust and respect. Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration. Track record of achieving results in fast-paced and evolving environments. Experience working in global or multi-country environments, preferably with data and BI implementations. Understanding of key concepts related to master data management, data standards, analytics, and digital transformation. Basic knowledge of data acquisition, data catalogs, and data management tools. Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships

JOB PURPOSE To ensure maintenance tasks and certification of aircraft/ Engines or/ and Auxiliary Power Unit (APU) during scheduled and unscheduled inputs are carried out to the highest possible standards of safety, quality and serviceability. Ensure appropriate application of certification privileges in accordance with the limitations of Company Authorisations. JOB ACCOUNTABILITIES 1. BUSINESS OBJECTIVE: To carry out routine aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure the zones/aircraft to which assigned are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions. 2. COST CONTROL: Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a right-first-time pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. Ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero. 3. RESOURCES: Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs. 4. SAFETY: Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply. 5. COMMUNICATIONS: Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. 6. HR REVIEWS: Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters! tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager. 7. TRAINING: Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course. 8. ADAPTABILITY (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for flying duties and postings to outstations to support the needs of EK operations support where required.

JOB PURPOSE To ensure maintenance tasks and certification of aircraft/ Engines or/ and Auxiliary Power Unit (APU) during scheduled and unscheduled inputs are carried out to the highest possible standards of safety, quality and serviceability. Ensure appropriate application of certification privileges in accordance with the limitations of Company Authorisations. JOB ACCOUNTABILITIES 1. BUSINESS OBJECTIVE: To carry out routine aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure the zones/aircraft to which assigned are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions. 2. COST CONTROL: Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a right-first-time pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. Ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero. 3. RESOURCES: Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs. 4. SAFETY: Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply. 5. COMMUNICATIONS: Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. 6. HR REVIEWS: Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters! tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager. 7. TRAINING: Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course. 8. ADAPTABILITY (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for flying duties and postings to outstations to support the needs of EK operations support where required.

Associate IS Bus Sys Analyst What you will do Let’s do this. Let’s change the world. In this vital role you will leverages domain, technical and business process expertise to provide exceptional end user support of Amgen’s external suppliers to ensure their effectiveness to deliver Amgen clinical trials for Amgen study teams. This role involves working closely with internal and external business stakeholder and support analysts to ensure rapid resolution of technical issues, performing route cause analysis and implementation of long-term preventative solutions. You will collaborate with the Product Owner and a team of other Business Analysts to ensure operational support excellence from the team. Roles & Responsibilities: Build strong relationship with key business leads and external partners to ensure their needs are being met Oversee expedited resolution of business-critical issues affecting the delivery of key external business partners Work with Product owner and business stakeholders to collected details requirements and user stories Analyze technical and process problems and work with multi-functional owners to develop solutions Maintain accurate documentation of configurations, processes, and changes Maintain detailed system and user documentation What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a with these qualifications. Basic Qualifications: Bachelor’s degree and 0 to 3 years of Life Science/Biotechnology/Information Systems experience OR Diploma and 4 to 7 years of Life Science/Biotechnology/Information Systems experience Preferred Qualifications: Must-Have Skills: Customer focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on technology topics Experience of working with or supporting systems used to execute clinical trials. E.g. Rave, CTMS, Veeva Excellent problem-solving skills and a committed attention to detail in finding solutions Good-to-Have Skills: Experience of working with or in a Clinical Research Organizations (CROs) or other specialist suppliers supporting clinical trials Experience with Agile software development methodologies (Scrum) Knowledge of network security protocols and tools (e.g., IPSEC, SSL, IDS/IPS, firewalls) Experience of O365 Cloud PC VDI Professional Certifications : SAFe for Teams certification (preferred) Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Familiarity with GxP, CFR 21 Part 11 and systems validation Ambitious to further develop their skills and career What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Roles and Responsibilities Manage import operations from purchase order to delivery, ensuring timely clearance through customs. Coordinate with shipping lines, freight forwarders, and other stakeholders for smooth logistics management. Prepare and process various export documents such as commercial invoices, bills of lading, certificates of origin, etc. Oversee export import documentation processes including pre-shipment inspections and post-shipment activities. Provide operational support to ensure seamless execution of imports/exports. Desired Candidate Profile 0-5 years of experience in import & export industry or related field. Strong knowledge of import operations, import documentation, export management, export import logistics, shipping line services. Proficiency in preparing various types of export documents (commercial invoices, bills of lading, certificates of origin). Ability to work effectively under pressure with multiple priorities simultaneously.

Associate, Operations Support Center Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an opening within Envoy Global 's dedicated Operations Support Center based in Hyderabad, for an experienced Associate to join us on a full time, permanent basis. The Operations Support Center plays a key role in supporting the seamless execution of operational activities, data management, reporting functions, and customer experience delivery. This team works closely with cross-functional and external stakeholders to ensure tasks are completed accurately, efficiently, and in alignment with organizational standards. The Associate, Operations Support Center offers an exciting opportunity which combines daily operations, analytical reporting, and frontline customer support, contributing directly to the success of Envoy s immigration services. As our Associate - Operations Support Center, you will be required to: Manage client onboarding and offboarding by verifying required documentation, updating internal systems, and coordinating with stakeholders for smooth transitions. Execute end-to-end operational tasks such as data entry, case monitoring, and documentation management, ensuring accuracy and timeliness across all activities. Collaborate with internal and external stakeholders including legal teams, finance, CRM, and account managers to support seamless service execution. Maintain internal trackers and tools to monitor task statuses, follow-ups, and deadlines, ensuring alignment with service standards and client expectations. Conduct regular audits and validations of data entered into systems to maintain quality, compliance, and completeness. Prepare routine and ad hoc reports covering task volumes, performance metrics, and SLA adherence using Microsoft Excel and internal platforms. Use Excel tools such as Pivot Tables, VLOOKUP, formulas, conditional formatting, and basic macros to build and maintain accurate and insightful reports. Support CRM reporting functions by collecting, formatting, and validating data to assist in insights, dashboards, and business decisions. Respond to client and foreign national queries across communication channels such as chat, email, and phone, providing timely, clear, and empathetic assistance. Use ticketing platforms like Zendesk, Freshdesk, or similar tools to log, categorize, and resolve customer issues in line with internal SLAs. Proactively monitor open tickets and follow up to ensure resolution, escalating complex issues when necessary. Ensure a high level of client satisfaction through professional communication, ownership of issues, and process clarity. Stay up to date with internal processes, product updates, and immigration-related procedures to provide accurate and current support. Demonstrate strong time management and multitasking skills while handling high volumes of work under tight deadlines. Contribute to ongoing process improvements, documentation updates, and knowledge-sharing initiatives across teams. To apply for this role, you should possess the following skills, experience and qualifications: 2–4 years of experience in a blended operations, reporting, and customer service role within a process-driven or service-oriented environment. Excellent verbal and written communication skills in English, with the ability to interact effectively across different channels. Proficiency in Microsoft Excel including use of advanced functions like Pivot Tables, VLOOKUP, data filters, formatting, and basic macros . Hands-on experience with ticketing tools such as Zendesk, Freshdesk, or equivalent systems. Strong attention to detail, with the ability to manage and validate large volumes of data and documentation. Demonstrated ability to work collaboratively with internal and external teams to resolve issues and drive process success. Exposure to immigration processes or legal documentation, handling DS-160 forms is an advantage, though not mandatory. Bachelor’s Degree or above If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.

1. End to end ownership of ensuring stellar Customer Experience by driving key business metrics. 2. Reduction & resolution of Customers grievances within the stipulated time by co-ordinating cross functional stakeholders. 3. Establish process governance for the happy flow of shipments to the customers doorstep. 4. Identify customers dissonances/improvement opportunities and partnering with business to recommend business. 5. Operational knowledge of logistics / Courier/ SCM . 6. Skill & knowledge of operating ERP used in logistics/Courier. 7. Should know computing skills especially reasonable knowledge of MS Office.

The Back Office Manager provides full leadership and supervisory responsibilities. Provides operational / service leadership and direction to team members.

Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Pharmacy Benefit Management Team which is responsible for the administration of US healthcare. The business processes, operations and interactions of third party administrators of prescription drug programs, understanding of the processes used to manage programs for payers, process and pay prescription drug claims, develop and maintain the formulary, contract with pharmacies and negotiate discounts and rebates with drug manufacturers. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Results orientation Ability to establish strong client relationship Business Operation Management Healthcare Management Pharmacy Benefit Management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The business processes, operations and interactions of third party administrators of prescription drug programs, understanding of the processes used to manage programs for payers, process and pay prescription drug claims, develop and maintain the formulary, contract with pharmacies and negotiate discounts and rebates with drug manufacturers. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Results orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

Responsibilities: * Manage commercial operations from tender filling to documentation * Ensure timely delivery of operational support * Collaborate with other team members provide support in day to day operations

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.

Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL. Experience as a Team Lead or coordinator. SAP SuccessFactors modules such as Employee Central, Performance & Goals, Time Off and Compensation. SAP HCM processes and how they integrate with SuccessFactors. Good written and verbal communication skills, with the ability to translate complex technical concepts into easily understood solutions. Knowledge of core HR processes and standard practices within an international context. Creating reports and analytics within SAP SuccessFactors to track HR metrics and performance indicators. Security protocols and compliance requirements within SAP SuccessFactors, especially related to sensitive HR data. Data migration strategies and tools. MDF (Meta Data Framework) and business rules configuration. Analyzing and optimizing SAP SuccessFactors for performance. Resolving issues and debugging in SAP SuccessFactors, including issues related to configurations and integrations. Nice To Have Skills and Experience: Relevant SAP certifications, such as SAP Certified Application Associate - SAP SuccessFactors Employee Central or other module-specific certifications. Integration technologies such as SAP Cloud Platform Integration (CPI), APIs, and SAP SuccessFactors Compound Employee API. Integrating SAP SuccessFactors with other SAP solutions (like SAP ERP HCM) and external systems. Experienced working in a global, diverse and multicultural environment. Experienced with development practices such as Waterfall and Agile!

Work with software development by converting incoming business requirements from product management. You will as a software developer work in all phases of the products life cycle, including design, implementation, verification, maintenance, and operations of our products. Our ways of working are based on agile Dev-Ops principles, where Continuous Integration is a cornerstone in our development methodology! Working with Continues Improvement and product maintenance is also part of the role. To be successful in the role you must have Max. 4-9 years of documented professional experience in SW development. BE/B.TECH/MCA or higher equivalent education in Computer Science Solid object-oriented Java (Enterprise) programming skills, with exposure to multi-threading, collections, and design patterns. Experience in Software development environments and tools like Git/Gerrit, Jenkins etc. Experience from working with Lean & Agile principles and like to work in a flexible team environment Great interpersonal skills, flexibility, and willingness to adapt & respond to change Quality mindset, good experience in unit and function testing. Preferably you have experience with Junit. Curiosity and eagerness to learn new things A positive and inspiring approach in your everyday work English proficiency both written and spoken. Good to have: Working experience in Mobile money/wallet or similar product area will be an added advantage Keen interest and familiarity in nurturing a product from feature development stage to successful customer deployment. Exposure of working in a multicultural setup a definite advantage Why join Ericsson What happens once you apply Primary country and city: India (IN) || Gurgaon Req ID: 766741

locationsIN - HYDERABAD SP AND SCS CONSOLIDATED (INYDR) time typeFull time posted onPosted Yesterday time left to applyEnd DateMay 15, 2025 (5 days left to apply) job requisition idR25016053 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She performs other tasks as requested. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

This PM will be responsible for developing a framework around how FTV supports various locales, and a prioritization strategy for high priority issues from international partner teams. They ll work in conjunction with a Product lead to ensure that features are prioritized accordingly. This candidate would focus on coordinating feedback collection, managing communication channels between international partners/product teams, tracking progress on international initiatives, and ensuring visibility of international requirements in product planning. The PM will serve as a central coordinator rather than the domain expert across all product areas Key job responsibilities Establish and manage a comprehensive framework for supporting international operations across multiple locales. Create and execute prioritization strategies to address identified challenges in live TV functionality, content discovery, and personalization. Partner closely with Product Managers to ensure proper feature prioritization and alignment with international requirements. Coordinate systematic feedback collection from international stakeholders and maintain effective communication channels. Develop and maintain tracking mechanisms for international initiatives and their progress. Ensure visibility of international requirements in product planning and roadmap discussions. Facilitate decision-making processes between product teams and international business partners. Create regular reporting structures to demonstrate progress and impact of international initiatives. Improving visibility and communication between product teams and international partners. Successfully driving resolution of identified pain points across locales. About the team Digi-Flex is a internal amazon team that provides operations support to various Amazon programs and product lines - including but not limited to Books, Audible, Music, Fire TV, AWS, IMDb, Luna, Tablets, Alexa and Seller services. - Bachelors degree - 5+ years of program management experience, preferably in a global technology environment. - Proven track record of managing complex, cross-functional programs across multiple regions. - Stakeholder management skills with ability to influence without direct authority. - Experience in managing international business relationships. - Experience in creating and implementing operational frameworks and processes. - Analytical and problem-solving skills. - Ability to prioritize and manage multiple concurrent initiatives. - Experience in streaming media or entertainment industry. - Knowledge of international markets and localization requirements. - Background in product operations or product management. - Experience with agile methodologies. - Understanding of content discovery and personalization technologies/methodologies.

Senior Associate - ITAM JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Pune, India India Enterprise IT - 22640 about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Associate - ITAM at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis. What youll do Review new software requests for accuracy and adherence to standards and policies Responsible for collecting the information from end users and coordinating with additional support team to review the software needs. Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components. Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement. Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses. Administer license change management and license closure. Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment Ensures the end-to-end user experience and acts as a single point-of-contact for the end user. Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages Assignation of licenses or removal for various tools. Supporting various IT functions for operational support. Prepare of various reporting ranging from software status to financial spends Responds to requests from managers, and team members, for specific Programs What youll bring Possess Bachelors degree in information technology, computer science, or business administration, or in another related field 2 to 4 years of experience in software asset management Ability to translate licensing terms and conditions in License agreements Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices Strong communication, interpersonal, team oriented, organizational, and service mindset. Proactively identify cost savings opportunities relating to software and software maintenance Strong end user service skills Self-motivated, goal oriented, and an innovative thinker Ability to work both independently and in a team-oriented, collaborative environment. Familiar with Microsoft O365 tools Able to prepare the reports in tools like excel. Must be able to handle multiple tasks and ensure proper follow up is maintained SAM certified professional will be a value add. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At

Amazon India is looking for an DevOps Engineers to join the Engineering team located in Bangalore. The ideal candidate is expected to provide quality technical support and event management for the technical operations of merchant facing systems. He/she should have experience working as a technical support executive or have previously participated in operational support at a enterprise environment. Intermediate knowledge on working with REST APIs, AWS Services like S3/Cloudwatch/API Gateway/Health Metrics, Debugging (Exceptions, Error Codes) and Database queries is expected. This is an excellent opportunity to join Amazon s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most dynamic, innovative and progressive technology companies anywhere. In addition to a stimulating working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals and defined career paths within multiple streams for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation. - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages - 1+ years of technical support experience