582 Operational Support Jobs

In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

POSITION DESCRIPTION JOB TITLE: Apprentice, Contact Center India - Member Services DEPT Member Services (1201) LOCATION Bangalore REPORTS TO Supervisor FLSA STATUS (HR assigned) JOB CODE (HR assigned) PAY GRADE (HR assigned) DATE Reviewed/Revised Date Created POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position) The Associate Services Apprentice supports Herbalifes Vision, Mission and Values through excellent and professional customer service by assisting Associates and Customers with all business inquiries. The position is responsible for accepting inbound calls Associates and Customers. Associate Services Apprentice is also responsible for making outbound calls to assist with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handle Customer calls and takes full ownership of inquiries through troubleshooting, researching, and providing proper resolution to customers. Supports the Herbalife philosophy by promoting new products, sales tools and marketing campaigns. SUPERVISORY RESPONSIBILITIES: N/A ORGANIZATIONAL RELATIONSHIPS Interacts with all levels of Associates and Customers. DETAILED RESPONSIBILITIES/DUTIES: List the expectations for each job responsibility including quality and quantity standards to which the incumbent is required to perform and receive a rating for during the Performance Appraisal. 1. Aware of and adheres to all expectations as stated in Employee Handbook and Departmental Guidelines for Associate Services. Familiar with Associate/Preferred Customers goals and business needs. 2. Proactively identifies issues and is comfortable in taking reasonable risks outside the confines of the current job. Seeks opportunities to help others and is proactive rather than reactive. 3. Proactively provides timely responses to all assigned responsibilities and requests. Actively seeks opportunity to provide feedback independently and when requested. Cooperatively organizes work assignments and accepts alterations to meet organizations needs. 4. Demonstrates empathy and understanding when following through on Associate inquiries. Pays attention to details and gathers all relevant information to ensure accurate response and effective follow-up. Demonstrates commitment to the Associate by confirming agreement of the resolution that is best for the customer. Position description - Officer Page 1 5. Actively listens to the callers questions and digest the information before responding. Uses both open-end-and close-ended questions to gain further understating of the issue at hand. Responds to the caller with confidence to reassure the caller that the information being provided is accurate. 6. Demonstrates a systematic approach when analyzing problems to find the best solution or answer. Displays competence in every situation and effectively applies knowledge and skills. Successfully navigates through various applications, reference materials and uses internal resources effectively. Understands how the issues impact the business and makes sound decisions using escalation methods to find appropriate solution. 7. Adheres to the Career manual policies and is able to accurately guide Associates to make sound business decisions. Embraces and accurately promotes company events, promotions and product campaigns. Identifies and seizes negative situations and takes appropriate actions to resolve and/or escalate them to promote positive outcome. 8. Responds to Associate needs by being available to answer incoming questions supporting First Call Resolutions for Associates. 9. Meets Quality/ATT/Hold target for all the calls handled and ensures high quality of service to associates and preferred customers. MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Skills/Education/Experience: ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ 0 2 years of customer services experience Strong customer quality and results orientation skills Managing inbound and outbound calls Identifying customers needs, clarify information, research every issue and providing solutions Build sustainable relationships and engage customers by taking the extra mile Meet personal qualitative and quantitative targets Customer-oriented attitude with professionalism Good verbal, written and comprehensive skills with good command over English language Ability to adapt and learn new systems/technologies Ability to function as an individual and in a team Basic Knowledge MS Office Suite (Excel, Word and Outlook) Ability to type 40 wpm Strong customer and results orientation PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. ¢ Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers Position description - Officer Page 2 ¢ Manual dexterity required. (Check One by double clicking on the box:) Sedentary: Limited activity, no lifting, limited walking Light: Office work, some lifting, considerable walking Moderate: Mostly standing, walking, bending, frequent lifting Arduous: Heavy lifting, bending, crawling, climbing WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. ¢ ¢ The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. I have read and understand the essential functions of the job and know that other duties may be assigned and/or changed at any time Print Name Employee Signature Date Position description - Officer Page 3

Role purpose: To modify and further develop IT tools used in SCM, to ensure that the end-to-end functional processes operate flawlessly. To provide support to local market, testing and 2nd level end user support. To provide expert technical SAP IBP and SCM tool support covering all SCM functions and processes, working closely with the superusers of the individual process areas and local markets. To initiate and execute process and system changes. To manage development and implementation projects. To oversee third party suppliers performance in change delivery and system maintenance. To establish change management and BAU framework for SCM tools and processes. Key accountabilities and decision ownership: Applies technical SAP IBP and specified SCM tool related skills to resolve issues (e.g. arising from testing, or related to a migration project, or related to BAU operations). Is involved in project definition, solution design, implementation and operational support related issues. Resolves defects and analyses their root cause, implements change requests. Optimizes and maintains test scripts. Provides support for the VIP community. Delivers efficiencies and improvements to internal business partners. Drives E2E delivery (requirement gathering, design, UAT, deployment, hypercare) of SCM system and process changes. Provides training for users of the processes and systems. Manages migration and customer/ supplier on-boarding/ integration projects. Establishes change and supplier management framework beside BAU support model for SCM Core competencies, knowledge and experience: Subject matter expertise within SAP IBP and SCM tools SAP Integrated Business Planning for response ad supply SAP Integrated Business Planning for inventory SAP Integrated Business Planning for demand SAP Integrated Business Planning for demand-driven replenishment SAP Supply Chain Control Tower Change management experience Testing and documentation experience Analytical skills Problem solving skills SSC experience Fluent English Must have technical professional qualifications: BE or BTech or equivalent qualification SAP IBP and SCM tools

In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 2+ years experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC/KYC/Due Diligence Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Good Knowledge on ISO Messaging system Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.

About this role: Wells Fargo is seeking a Associate Operations processor In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification: Wells Fargo is seeking an Operations processer for (Central Image Processing Virtual Keying) function. The Virtual Keying process entails manual capturing of Checks which fail the OCR capture. The process includes capturing Amount and MICR line visible on the check image in the system to enable timely credit to Client Accounts. Candidate must be trained in high-speed typing number keying (10Key) Able to multi-task to accomplish tasks effectively. Attention to detail Ability to work quickly & accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain high volume of information Ability to recognize and escalate any discrepancies identified or noticed while processing. Review existing process in detail to identify inherent risks and work with manager/key stakeholders to incorporate controls (both manual and systematic) to enhance overall effectiveness of process. Any Graduate 6+ months of experience in data entry typing data processing jobs Work shift 8:30 pm to 5:30 am (Night Shift) and 4:30 am to 1:30 pm (Early Morning Shift) Shifts will be rotational and may include Sunday Working Process would be operational on Indian Holidays and is aligned to US holidays

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Shiva: +917996772782 Muskaan: 8884496984 Job Title: Customer Service Representative Banking (Early Morning Shift) Location: [Manyatha Techpark] Salary: 6 Lakhs Per Annum Shift Timing: Early Morning Employment Type: Full-Time About the Role: We are seeking a proactive and customer-focused Customer Service Representative to join our banking support team. This role is ideal for individuals with excellent communication skills, a strong service orientation, and a passion for resolving customer queries efficiently. The position involves handling inbound and outbound customer interactions, primarily via phone, email, or chat, in a fast-paced and regulated environment. Key Responsibilities: Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat. Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner. Adhere to compliance standards and maintain confidentiality of customer information. Escalate unresolved issues to appropriate departments and follow up to ensure resolution. Update customer records and maintain detailed logs of interactions. Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores. Requirements: Bachelors degree in any discipline (Commerce/Finance preferred). 1-3 years of experience in customer service or support roles, preferably in the BFSI sector. Excellent verbal and written communication skills in English (additional regional language proficiency is a plus). Basic understanding of banking products and processes. Ability to work independently and handle high-pressure situations with professionalism. Willingness to work early morning shifts as per business requirements. What We Offer: Competitive salary package upto 6 LPA. Performance-based incentives. Extensive training and development programs. Opportunity to work with a leading name in the banking sector. Health insurance, paid leaves, and other employee benefits. Thanks and regards, Shiva

Hi, please read below descriptions carefully and apply.. Job Title: Software Development Engineer I (SDE I) Location: Chennai (Work from Office 5 Days a Week) Experience Required: 2-5 Years Education: Bachelors degree in Engineering or equivalent Assessment Requirement: Glider (Java or Python) Minimum 70% Benchmark Joining Preference: Immediate joiner Contract period: 6 Months Salary: Fixed INR 1.70 Lacs per month (21L p.a.) Top 3 Responsibilities: Participate in development, support, and day-to-day operational tasks Solve real-world engineering problems using strong DSA skills Collaborate with internal SDE team members and hiring managers for solution delivery Mandatory Requirements: 2-5 years of relevant SDE experience Strong foundation in Data Structures and Algorithms Solid problem-solving capabilities Preferred Skills: Familiarity with database management and analytics Understanding of scalable systems and debugging in production environments Team Structure & Reporting: Team Size: 10 SDEs Reports to: Hiring Manager Candidate will interface regularly with internal tech teams (non-client-facing) Interview Process: Glider Online Assessment (Java/Python) 70% Pass Mark Two Technical Rounds (may include DSA, Database, and Behavioral Evaluation) Final selection post debrief discussion with the panel

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: OSS - Operations Support System. Experience5-8 Years.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / H Country/Location: Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed Term Contract, until 31st March 2026 Closing Date: Tuesday, 24th June 2025- 23:59 Malaysia Time (GMT +8) Role Purpose Collaborate closely with the Global Marking Support team to support Examiner Hubs in achieving consistent and effective operations. Ensure that all processes within the Hubs are executed to a high standard, fully compliant with internal policies and external regulations, and able to withstand audit or external review. Role Accountabilities The role is responsible for delivering efficient and high-quality operational support across the Global Marking Function by implementing standardized procedures, managing logistics, and ensuring timely completion of key milestones. It involves proactive communication and coordination with team leaders, examiners, and test centers, while maintaining high standards of customer service and timely resolution of queries. The post holder builds strong working relationships with internal and external stakeholders, adheres to regulatory and internal compliance requirements, and provides accurate reporting and data analysis to support decision-making. Additionally, the role supports resource planning, examiner utilization tracking, and may contribute to the day-to-day performance management and training of examiners to ensure consistent and effective service delivery. Role specific skills, knowledge and experience The ideal candidate will have at least two years of experience in a customer service or backend operations role, with a proven ability to meet tight, non-negotiable deadlines while maintaining excellent organizational skills. They should be comfortable handling phone communications, capable of keeping clear and accurate records especially in interactions with Examiners and willing to work in a 24/7 operational environment. Experience working as part of a dispersed team and the ability to adapt positively to change are also highly desirable. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A bachelors degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Summary Expert in Marketing Cloud technology, providing end-to-end operational support and strategic advice on email deliverability. Leveraging extensive experience in marketing automation, ensure that email campaigns not only reach their intended audience but also adhere to best practices and regulatory standards to optimize engagement and effectiveness. About the Role Location - Hyderabad #LI Hybrid About the Role: Expert in Marketing Cloud technology, providing end-to-end operational support and strategic advice on email deliverability. Leveraging extensive experience in marketing automation, ensure that email campaigns not only reach their intended audience but also adhere to best practices and regulatory standards to optimize engagement and effectiveness. Key Responsibilities: Email Authentication : Enable SPF, DKIM, and DMARC at the account with IT support collaboration to ensure email authenticity by collaborating with DNS teams. IP Warming : Execute gradual IP warming strategies to build and maintain a strong sender reputation. Reputation Management : Monitor sender scores and manage blacklist issues to maintain high deliverability rates. Deliverability Monitoring : Conduct detailed analysis of bounce rates, complaint rates, and other deliverability metrics to identify and resolve issues. Content and Design Best Practices : Ensure email campaigns adhere to design best practices and legal requirements, enhancing their effectiveness and compliance. Data Quality and List Management : Recommend and implement strategies for segmentation, personalization, and data hygiene to increase user engagement. Essential Requirements: BTech / Masters in Technology or Masters in Business Administration. Overall, 4+ years of hands-on experience in Salesforce Marketing Cloud, especially within SFMC Campaigns with Email Specialist certification required. Extensive experience in Marketing Cloud technology and marketing automation. Proficient in setting up and managing email authentication protocols (SPF, DKIM, DMARC). Skilled in IP warming strategies. Strong capabilities in monitoring and managing sender reputation, including blacklist issues. Expertise in analyzing deliverability metrics and resolving related issues. Knowledgeable in email content and design best practices, as well as compliance with legal standards. Focused on maintaining high data quality and effective list management techniques, including segmentation and personalization. Familiarity with GDPR and other data protection regulations. Good understanding of the pharmaceutical commercial data landscape and commercial processes. Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage. . Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Join us as an Infrastructure Engineer You ll collaborate in building the best possible solutions for public and private cloud environments and engineer infrastructure technology to comply with security, resilience, sustainability, and operational requirements with observability and guardrails built in You ll also use automation to provide testing and a route to live for the product, identifying ways to use new and existing technology tools to enhance performance, removing inefficiencies This is a chance to work with colleagues across the bank to share engineering best practices, allowing you to provide thought leadership while developing solutions Were offering this role at vice president level What youll do As an Infrastructure Engineer, you ll contribute to and manage the selection, creation and maintenance of technologies required to meet the needs of our customers, strategic targets and architecture outcomes, along with developing products using modern engineering practices and tools. We ll look to you to collaborate with Product Owners to develop product roadmaps and manage the lifecycle of the teams products and support engineered products to respond to customer feedback, new feature requests, resolve production issues and help customers consume our products. Additionally, you ll: Take a lead role within a team to design and engineer intuitive, self-service infrastructure products Develop technical skills through continuous learning and development Contribute to the delivery of infrastructure as code solutions Build an awareness of design thinking tools and techniques with users in order to improve your product Provide operational support for pattern or product related issues Work with key vendors in the delivery of the infrastructure services and technology for the product The skills youll need To thrive in this role, you ll have strong knowledge of reliability systems thinking and experience of site reliability engineering. You ll need experience of using a data driven and scientific approach to fact finding. We ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes. You ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve system and environment reliability. You ll define SLOs, SLIs and error budgets that support finding the right balance between risk reliability and continuous improvement. Furthermore, you ll need: Strong knowledge of deploy and release services, automation, and troubleshooting Experience of utilising tools and technology across the software development lifecycle Experience using mathematical and statistical models to assess trends Strong communication skills with the ability to proactively engage with a wide range of stakeholders In depth experience with observability tools such as Grafana, Prometheus and OpenTelemetry Strong knowledge of public cloud environments such as AWS and GCP, and Infrastructure as Code tools such as Terraform Hours 45 Job Posting Closing Date: 01/07/2025

Manage databases by designing, installing, configuring and maintaining complex database systems. Monitor database systems for performance issues and implement corrective measures. Optimize queries and database configurations to improve performance. Provide technical guidance and support on database-related developmental tasks. Provide operational support in the management of databases based on a variety of systems, such as VMWare, EC2, Azure VM, WSFC clusters and AO clusters. Support the deployment of code and execution of complex tasks on KNA databases, including,but not limited to Application deployments, O/S and databases engines patches and upgrades, Data refreshes in non-production environments and security changes Maintain and upgrade DBA tools and settings (proactively or by request) of enterprise monitoring tools. Use/Maintain documentation/runbooks related to periodical tasks, like upgrades, environment refresh tool, security changes Complete on-call rotations and work outside regular business hours and on weekends. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 6+ years of experience in the field Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team in a fast-paced environment. Eagerness to learn and adapt to new technologies and processes. Preferred Qualifications Experience with Azure/AWS/On-Prim Ms-Sql Databases. Experience with monitoring tools like DPA,Dynatrace. Azure/AWS or Any other DB Architect certification is a plus. Experience with scripting languages (e.g., Python, Bash) is a plus.

What does this role entail Coordinate HR administrative tasks, employee lifecycle events, and HR operations Support end-to-end onboarding and offboarding processes Maintain and update employee records and HR databases accurately Liaise with internal departments to ensure smooth HR service delivery Assist in organizing employee engagement activities and internal communication Help drive HR projects such as policy revisions, audits, and process documentation Schedule and facilitate interviews, training sessions, and HRIS upkeepingWhat lands you in this role Proven experience of at least 6 months as an HR Coordinator, HR Assistant, or in a similar HR support role. Familiarity with HRIS systems, Excel, and document management tools Strong organizational and multitasking abilities Excellent communication and interpersonal skills Bachelors/Master s in Human Resources, Psychology, or related field Exposure to the IT/Analytics/SaaS industry will be an added advantage What we offer An opportunity to be part of some of the best enterprise SaaS products to be built out of India. Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions. A flat, collegial work environment, with a work hard, play hard attitude. A platform for rapid growth if you are willing to try new things without fear of failure. Remuneration with best-in-class industry standards, with generous health insurance cover

Req ID: 321757 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a PLSQL Dev - Digital Engineering Sr. Engineer to join our team in Remote, Karn taka (IN-KA), India (IN). 1. SQL/PL SQL 2. SCPO/PDC Data model understanding 3. Platform components like LTD, Data function [optional] Job Description What we are looking for: Should have good understanding in SQL, PL/SQL, Oracle. knowledge in scripting (batch/perl/Python, any) is an advantage. Domain knowledge in the Supply Chain Planning & Optimization Suite of JDA products is an advantage. Preferable to have implementation or operational support experience on Supply Chain Planning &Optimization Suite of JDA products. Should have understanding of any job scheduler & preferable control-m batch scheduling and understand batch processing design and SLA s. Understanding of cloud & SAAS applications & experience in using JIRA and ServiceNow/SalesForce. Good Communication skills required to navigate discussions with internal and external stakeholders on issues and troubleshooting. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Req ID: 319114 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a PaloAltoNetwork Security Senior Specialist to join our team in Bangalore, Karn taka (IN-KA), India (IN). The Network Security advisor will engage in daily maintenance and operations of the Firewall, Prisma, Routing & Switching and AWS cloud Networking. The Network Security Advisor will work primarily with Network Security products from Palo Alto, The Network Security advisor would design, confirm, determine and/or troubleshoot traffic flows, security implementation and configurations etc. Network Security Services include daily maintenance and operations of multiple customers network security infrastructure. The successful candidate will be required to troubleshoot firewall and network traffic flows, as well as maintain accurate documentation of network and security products, support activities and processes. The candidate will also be required to work independently and remotely when troubleshooting and must have the ability to solve problems with minimal client input and ability to escalate when solution is not readily apparent. The Network Security Advisor would work on Requests, Changes, Incidents and Problem records to support our customers network security environment. Implement Network Security solutions and provide operational support in a customer environment. Support Palo Alto, Prisma SASE solution. Will provide technical escalation to L1 support engineers. Provide On-call support for high severity incidents in a 24x7 environment. Detect security issues, create customer tickets, and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process, and technical improvements to management. Experience and at least 5 years Network Security administration experience. Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team. Working with internal tools to complete configuration backup/restore as well as monitoring and reporting. Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support. Complete Weekly/Monthly Health Status checks across all support network security platforms. Working with multiple customers support environment to complete upgrades, patches, overall operational support. Assist in conducting rule set reviews to improve overall security footprint for our customers. Provide operational support of the Network & Security environments. Detect security issues, create customer tickets and manage problems until closure. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process and technical improvements to management. Minimum 8-9 overall years experience in Networking 5 years of Palo Alto, NGFW, SASE

Req ID: 322924 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Linux/Unix Admin to join our team in Chennai, Tamil N du (IN-TN), India (IN). We are seeking candidates for Level 3 Unix Senior systems administrator group to support franchise critical applications within the banking sector. The role will provide depth operational support of Unix platforms across IaaS, MVM, Standalone physical nodes and Veritas clusters. Core responsibilities will involve planning and coordination of tasks related to advanced OS administration, subject matter expertise, infrastructure product management and ensuring optimal level 3 SA support for corporate applications. Develop reports and metrics to assist management in progress, tracking and set priorities. The individual will be responsible for overseeing all infrastructure-initiated deployments and vendor escalations. Automate processes and improve efficiencies. Adhere to corporate and business specific policies and consider appropriate controls as part of day-to-day responsibilities. Partner closely with business teams and maintain a strong client focus to drive customer satisfaction. Due to the global nature of the roles, working hours may vary and the successful candidate is expected to adapt to the completing and challenging needs of his or her business line(s). Significant Technology Infrastructure experience is essential, and while fintech organizational knowledge would be a bonus, but not mandatory for this role. Core Skills: Strong customer and quality focus is must. Strong customer and colleague communication skills, both written and verbal. Strong organization and planning skills. Interaction with staff across diverse geographies and cultures. Ability to react to a dynamic environment. Ability to remain calm and objective in a high-pressure environment. Strong problem-solving skills, judgements and decision-making skills required. Must have strong self-solving management and be ready to use own initiative. Must be a strong team-player and collaborator. Time management and prioritization skills. Ability to develop strong working relationships. Ability to work under pressure and meet aggressive deadlines. Ability to positively influence others. Business acumen. Flexible and self-motivated. Good documentation and presentation skills. Excellent organizational, interpersonal and project management skills. Technical Skills: 5-7 years of Linux Administration (RHEL 7 and 8 experience). VCS (Veritas Cluster) experience is a must and should have worked on Linux clusters. Proficient with performance and systems management. Good understanding of Linux builds and monitoring tools. Familiarity of Oracle Database and ASM. Strong scripting knowledge to automate functions. Experience with Ansible. Certification on Redhat Administration is a plus.

PFB JD for Linux L3. Job Description: We are seeking candidates for Level 3 Unix Senior systems administrator group to support franchise critical applications within the banking sector. The role will provide depth operational support of Unix platforms across IaaS, MVM, Standalone physical nodes and Veritas clusters. Core responsibilities will involve planning and coordination of tasks related to advanced OS administration, subject matter expertise, infrastructure product management and ensuring optimal level 3 SA support for corporate applications. Develop reports and metrics to assist management in progress, tracking and set priorities. The individual will be responsible for overseeing all infrastructure-initiated deployments and vendor escalations. Automate processes and improve efficiencies. Adhere to corporate and business specific policies and consider appropriate controls as part of day-to-day responsibilities. Partner closely with business teams and maintain a strong client focus to drive customer satisfaction. Due to the global nature of the roles, working hours may vary and the successful candidate is expected to adapt to the completing and challenging needs of his or her business line(s). Significant Technology Infrastructure experience is essential, and while fintech organizational knowledge would be a bonus, but not mandatory for this role. Core Skills: Strong customer and quality focus is must. Strong customer and colleague communication skills, both written and verbal. Strong organization and planning skills. Interaction with staff across diverse geographies and cultures. Ability to react to a dynamic environment. Ability to remain calm and objective in a high-pressure environment. Strong problem-solving skills, judgements and decision-making skills required. Must have strong self-solving management and be ready to use own initiative. Must be a strong team-player and collaborator. Time management and prioritization skills. Ability to develop strong working relationships. Ability to work under pressure and meet aggressive deadlines. Ability to positively influence others. Business acumen. Flexible and self-motivated. Good documentation and presentation skills. Excellent organizational, interpersonal and project management skills. Technical Skills: 5-7 years of Linux Administration (RHEL 7 and 8 experience). VCS (Veritas Cluster) experience is a must and should have worked on Linux clusters. Proficient with performance and systems management. Good understanding of Linux builds and monitoring tools. Familiarity of Oracle Database and ASM. Strong scripting knowledge to automate functions. Experience with Ansible. Certification on Redhat Administration is a plus.

Role & responsibilities - Proficiency in English and Hindi is required. Knowledge of additional regional languages is a plus, but not mandatory. - Strong logical thinking and problem-solving skills. - Basic computer knowledge is essential. - Flexibility to work in rotational shifts (24x7). - Previous experience in a voice process (6 months to 1 year) is preferred, but not mandatory.

The Program Governance team oversees project management, inter-company agreements (ICA), issue management, the new product approval process, audit, and independent compliance testing (ICT), and financial institution due diligence (FIDD) for GFCC. This is an exciting opportunity to join the Program Governance - Strategy & Enablement team that are responsible for oversight and strategic support to effectively drive and enhance the GFCC Program, partnering across the Compliance organization with SME s and with business partners across the enterprise. The expectations of our regulators, across the globe, continue to grow, and we need to ensure that our Financial Crimes Program continues to be effective and efficient globally, whilst also delivering to regulatory expectations at a market level. The role will support the team in providing key insights on the Financial Crimes Program to a range of stakeholders, through leveraging internal and external data sources and reports to identify key risks and emerging themes and determine root causes to inform required actions. The role will also enable enhancement to the program through effective project management of key initiatives. The successful candidate will be able to determine key insights from analyzing data and reporting for issues (ie issues, risk events, corrective actions to improve controls, audit findings) impacting the Financial Crimes Program, covering all lines of business and multiple markets. They will have a proven ability to work collaboratively with colleagues throughout the company, be able to work simultaneously on different initiatives and thrive in a changing environment. How will you make an impact in this role? Developing current reporting to highlight trends in risks across Lines of Business and global markets. Extract and Transform data from various in-house systems to provide clear and insightful reporting for various audiences using Python, SQL and Hadoop/PySpark. Create and Maintain Reports using Power BI and other visualization tools. Identifying opportunities to further enhance the current reporting processes. Analyzing high risk issues impacting the program to determine root causes and key themes. Ensuring Compliance requirements, roles, and responsibilities are clearly documented to enable ongoing program enhancement. Partnering with Compliance SMEs and business partners to track and analyze enhancement progress and adherence to compliance standards, ensuring that issues are clearly identified and escalated, and that various stakeholder groups have the relevant information they need to assess progress and understand remaining regulatory risks at the market, business unit and legal entity level. Managing global projects to enhance the Financial Crimes Program, ensuring key stakeholder engagement and alignment and timely risk mitigation. Problem solving to provide resolution options for obstacles to delivery of initiatives. Minimum Qualifications 5+ years proven experience and track record of success in project management or program governance within compliance or risk management Strong analytical skills, with the ability to understand and communicate clear insights from data and information, across varied sources. Python, PySpark, Big Data, SQL and Advanced Excel skills are a must have. Relevant Experience of using Power BI, Tableau and Archer would be beneficial. A consistently high performer with the ability to work independently, able to successfully balance multiple priorities over both the short and long term. Ability to effectively deliver initiatives through partnership and alignment with multiple internal stakeholders with competing needs. Exceptional organizational skills and an extremely positive can-do attitude Excellent written and verbal communication skills, including ability to communicate confidently and effectively with senior stakeholders. Strong written and verbal English skillset required Flexibility to accommodate schedules with business partners in various global markets when needed. Proven to have a global mindset; able to work we'll across time zones and work cultures. A working knowledge of the Financial Crimes program would be beneficial, as would experience within Operational Excellence, Audit or Compliance. We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The Program Governance team oversees project management, inter-company agreements (ICA), issue management, the new product approval process, audit, and independent compliance testing (ICT), and financial institution due diligence (FIDD) for GFCC. This is an exciting opportunity to join the Program Governance - Strategy & Enablement team that are responsible for oversight and strategic support to effectively drive and enhance the GFCC Program, partnering across the Compliance organization with SME s and with business partners across the enterprise. The expectations of our regulators, across the globe, continue to grow, and we need to ensure that our Financial Crimes Program continues to be effective and efficient globally, whilst also delivering to regulatory expectations at a market level. The role will support the team in providing governance of the Financial Crimes Compliance Program activities, through effectively facilitating stakeholder meetings and providing reporting, leveraging internal and external data sources, to identify key risks and emerging themes and inform required actions. The role will also enable enhancement to the program through effective project management of key initiatives. The successful candidate will be able to facilitate meetings, drive alignment and delivery of outcomes and determine key insights for Senior Leadership on risks impacting the Financial Crimes Program. They will have a proven ability to work collaboratively, develop strong working relationships with colleagues throughout the company, be able to work simultaneously on different initiatives and thrive in a changing environment. How will you make an impact in this role? Ensuring effective governance of GFCC Leadership meetings including preparation and retention of minutes and presentations, tracking of actions and decisions and insightful reporting for Financial Crimes Program impacting issues and initiatives. Partnering with Compliance SMEs and business partners to track and analyze activities and enhancement progress and adherence to compliance standards, ensuring that issues are clearly identified and escalated, and that various stakeholder groups have the relevant information they need to assess progress and understand remaining regulatory risks at the market, business unit and legal entity level. Ensuring Compliance requirements, roles, and responsibilities are clearly documented to enable ongoing program enhancement. Building upon regular reporting to summarize financial crimes trends and risks across Lines of Business and global markets to meet the needs of stakeholders of differing levels of seniority. Analyzing outputs from risk management tools, systems and reports to provide clear and insightful reporting for various audiences. Identifying opportunities to further enhance the current reporting and processes. Analyzing high risk issues impacting the program to determine root causes and key themes. Managing global projects to enhance the Financial Crimes Program, ensuring key stakeholder engagement and alignment and timely risk mitigation. Problem solving to provide resolution options for obstacles to delivery of initiatives. Minimum Qualifications 5+ years proven experience and track record of success in program governance or project management within compliance or risk management. Ability to effectively deliver initiatives through partnership and alignment with multiple internal stakeholders with competing needs. Excellent written and verbal communication skills, including ability to communicate confidently and effectively with senior stakeholders. Strong analytical skills, with the ability to understand and communicate clear insights from data and information, across varied sources. Advanced excel skills (Pivot tables, Macros, or Power Query) and Power BI is an asset. Experience of using Tableau and risk management systems (Archer) would be beneficial. A consistently high performer with the ability to work independently, able to successfully balance multiple priorities over both the short and long term. Exceptional organizational skills and an extremely positive can-do attitude Strong written and verbal English skillset and experience in producing official meeting minutes and charters. Flexibility to accommodate schedules with business partners in various global markets when needed. Proven to have a global mindset; able to work we'll across time zones and work cultures. A working knowledge of the Financial Crimes program would be beneficial, as would experience within Operational Excellence, Audit or Compliance. We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

ROLES AND RESPONSIBILTIES Meeting the revenue targets for sales through replacement market. Responsible for expanding customer base in designated territories. Build and maintain relationship with market dealers in the region. Responsible for maintaining service level to the market dealers-executing timely dispatch to the dealers and resolving customers grievances. Responsible for replenishing stock in depot to serve the market demand. Timely realization of the credit from the marketRole & responsibilities Preferred candidate profile

Senior Engineer- Product Support Location: BangaloreReports to: Associate Director Product Support About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusWhat you will be doing? The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.The Role is to manage a small team of Product Support Engineers who are responsible to deliver high quality support to technical and non-technical users of LeadSquared through email, phone and documentation.Roles & Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared. Ask customers targeted questions to quickly understand the root of the problem. Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution. Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person). Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue. Work closely with technical teams to enhance the quality of existing products. Manage and monitor customers expectations. Help in keeping customers extremely satisfied and thereby contributing to customer retention.Key Requirements: 2+ years of experience in supporting supporting web based software platforms SaaS for North American and Indian customers Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures. Good understanding of API, Webhooks, Connectors. Good to have the understanding on at least one of the programming languages (PHP, Java, Python). Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues. Excellent problem-solving, strong written & verbal communication and documentation skills Obsessed with customer support and delighting the customers. Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools. Need to work in the 24/7 ShiftWhy Should You Apply? Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timingsInterested?If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Business Process Lead - IFS Operations Support Noida / Pune As a Business Process Lead - IFS Operations Support, you will be responsible for overseeing and handling support needs for specific operations areas for the IFS 7.5 system (Industrial and Financial Systems) which support Project Delivery processes for the Lifecycle Services Business. This position reports into Business Operations organization and will have a hybrid working. Reports to : MANAGER GEBS BUSINESS OPERATIONS Your Responsibilities: This role acts as key support to the Process owner for IFS 7.5 and the LCS Global Finance Mgr. which involves handling inquiries and issues related to their subject matter expertise while continuously seeking improvements and streamlining processes, plus advising on any enhancements or change requests made both by current LCS users and external departments. The role requires the ability to act as a liaison between Business and IT, translating business requests into technical requirements. The Business Process Support role will be responsible for providing support and expertise for system requirements and support for new acquisition and migrations and new offerings. This role will need to execute collaborative relationships organizationally to maintain support of the IFS functional roles and processes. Develop solutions and provide advanced training, support documentation updates when required. Support triage questions related to IFS 7.5 including ad hoc requests and queries regarding complex processes and issues related to accounting and revenue functions. Support data analytics, special report guidance when needed for the business. Support future LCS ERP 2.0 as a key consultant. The Essentials - You Will Have: Bachelors Degree or equivalent work experience Advanced knowledge of IFS 7.5 System from user and analytic perspectives Ability to travel up to 25% nationally as well as internationally as needed during the project deployments. The Preferred - You Might Also Have: Proven experience in managing IFS Order Management and Materials Management processes and handling IT tickets. Understanding of SAP and overall integration processes including shared services. Strong analytical skills with the ability to conduct deep dives into project cost problems. Knowledge of financial transactions, inventory management, and project cost analysis. Proficiency in using Identity IQ for viewing IFS requests. Experience in process improvement and streamlining operations. Advanced training skills and the ability to share knowledge effectively. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid