Online Sales Executive

Job Description

Job Title: Online Sales Executive & Customer Engagement Support (Clothing & Garments) Location: Chetpet Experience Required: Minimum 1 year in online sales of ethnic wear (sarees, kurtis, salwars, or related garments) Job Summary: We are looking for a motivated and experienced Online Sales Executive & Customer Engagement Support professional with a background in online clothing and garments sales . The ideal candidate must have prior experience specifically in selling ethnic wear such as sarees, kurtis, salwars, etc. via e-commerce platforms or social media, and should be skilled in handling customer queries, order processing, and driving conversions through digital channels. Key Responsibilities: Manage online sales channels (Instagram, Facebook, WhatsApp, Website, etc.) Respond to customer inquiries promptly through chat, social media, email, or calls Assist customers with product selection, size guidance, styling, and purchase process Handle order processing, coordination with dispatch/logistics, and post-sales support Follow up on leads, abandoned carts, and incomplete orders to increase conversions Build strong customer relationships and ensure high satisfaction and retention Maintain records of sales, customer interactions, and feedback Provide regular reports on sales performance and customer engagement metrics Requirements: Minimum 1 year of experience in online sales of sarees, kurtis, salwars, or other women’s ethnic wear Strong communication skills in English and regional languages (as required) Familiarity with social media selling, online customer service tools, and basic Excel Experience in using e-commerce platforms Customer-centric attitude with the ability to multitask and stay organized Comfortable with flexible working hours (if needed for responding to online customers) Note: Good English communication is Must and More Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person