741 Network Troubleshooting Jobs - Page 4

The IT-001 job position requires an individual with a Certification in Hardware & Networking to effectively configure, manage, and maintain various network devices like routers, switches, firewalls, VPNs, and wireless access points. Your responsibilities will include monitoring network performance to ensure system availability and reliability. In case of any issues, performing network troubleshooting to diagnose and isolate common hardware and network problems will be essential. You will also be required to plan and implement network upgrades and patches with minimal disruption. Furthermore, you will be responsible for maintaining and administering computer networks and related computing environments, which include systems software, applications software, hardware, and configurations. Implementing and managing network security protocols such as firewalls, anti-virus programs, and data encryption will be crucial to ensure data security and privacy regulations are met. Additionally, providing technical support and guidance to users and other IT staff members will be part of your day-to-day tasks. Documenting and keeping records of network configurations, changes, and procedures, as well as maintaining an inventory of IT assets, are also key responsibilities of this role. Collaboration with vendors and other IT personnel will be necessary for effective problem resolution. It is essential to have a good understanding of various operating systems like Windows, Linux, Mac, and MS Office, along with knowledge of LAN/WAN and TCP/IP Protocols. The ideal candidate for this position should possess good communication, problem-solving, and interpersonal skills. Previous experience in an IT Support role will be beneficial. The job location for this position is Nagpur. If you meet the qualifications and are interested in this opportunity, please reach out for further details.,

You are a Senior Network Engineer Level 3 joining a dynamic team providing 24x7 support to clients" network infrastructure. Your responsibilities include troubleshooting network issues, managing firewalls, monitoring infrastructure, and supporting SD-WAN and cloud network solutions. You will work with a variety of networking technologies, collaborate with internal teams and clients, and provide mentorship to junior engineers. Required qualifications include 5+ years of network support experience, expertise in routing, switching, and firewall management, and strong communication skills. Preferred certifications include CCNP, NSE, PCNSE, and AWS certifications. You will have the opportunity to work with cutting-edge technologies, diverse client environments, and grow within the company while enjoying competitive salary and benefits.,

As a Customer Support Representative, you will be responsible for working closely with customers to understand their service-related needs and provide them with the best solutions while delivering exceptional customer service. Your primary duties will include diagnosing and resolving basic network and modem functionality issues, troubleshooting landline problems, guiding customers through phone hardware and software configurations, and offering resources for customer repair issues. You will also be interacting with customers over the phone to provide updates on service status and ensure that services are restored promptly. In cases where on-site service is required, you will schedule technician dispatches and escalate technical issues to higher-level support when necessary. We are looking for candidates who have a minimum of 6 months of experience in an international chat profile and possess the ability to multitask in a Microsoft Windows environment using various troubleshooting programs. Graduates or Post Graduates with excellent communication skills are encouraged to apply. It is essential that you have previous experience dealing with ISP, internet, Wi-Fi, router, and modem connectivity issues, as well as a background in upselling products. The role requires you to be comfortable working in a 24*7 environment with rotational shifts and week offs. Candidates with a maximum of 6 months gap from their last organization will be considered. In addition to a competitive salary, the position offers various perks and benefits, including pick and drop facilities, access to Medicare for free online consultations with doctors, and performance-based incentives.,

As a Networking Engineer at unifyCX, you will play a crucial role in supporting and maintaining our WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment. You will collaborate with senior network engineers to ensure network infrastructure's reliability and security, including routers, switches, and access points. Your responsibilities will include configuring network devices, implementing security measures, conducting routine maintenance, and updating network documentation. At unifyCX, we pride ourselves on leveraging advanced AI technologies to enhance the customer experience and operational efficiency for our clients. As a minority-owned business with a global presence, we are dedicated to innovation and diversity in our workforce. You will have the opportunity to provide technical support to end-users, resolve network issues promptly, and collaborate with our support team effectively. To excel in this role, you should have 3 to 5 years of experience in a related field, along with an Associate degree or higher in Computer Science or Information Technology. A fundamental understanding of networking principles, experience with WiFi networking concepts, and proficiency in troubleshooting tools are essential. You must be willing to work in a fixed USA Day shift, including weekends, and possess strong analytical, communication, and teamwork skills. By joining unifyCX, you will have the chance to make a real impact, work with cutting-edge technology, and be part of a supportive and innovative team that values your contributions and supports your professional growth. Stay updated with the latest networking technologies and best practices, pursue relevant certifications, and continuously enhance your skills to thrive in this dynamic environment.,

CCTV Networking Engineer A CCTV (Closed-circuit television) Networking Engineer is responsible for designing, installing, maintaining, and troubleshooting CCTV camera systems and their associated network infrastructure. This includes tasks like installing cameras, configuring network equipment (routers, switches, etc.), ensuring proper cabling and connectivity, and providing technical support to users. They also play a role in system maintenance, upgrades, and ensuring compliance with security standards. Responsibilities: System Design and Installation: Conducting site surveys, designing CCTV system layouts, and installing cameras, recording devices, and other necessary equipment. Network Configuration: Setting up and configuring network devices (routers, switches, access points) to support the CCTV system, ensuring proper connectivity and data transmission. Cabling and Wiring: Installing and managing cabling infrastructure for cameras and other components, ensuring proper connections and adherence to standards. Troubleshooting and Maintenance: Diagnosing and resolving technical issues related to CCTV cameras, network connectivity, recording devices, and other system components. System Monitoring and Support: Monitoring system performance, providing technical support to users, and ensuring the system is functioning optimally. System Upgrades and Maintenance: Performing routine maintenance, installing software updates, and upgrading system components as needed. Documentation: Maintaining accurate records of system configurations, installations, maintenance activities, and troubleshooting steps. Compliance and Security: Ensuring that the CCTV system complies with relevant security standards and regulations. Required Skills: Networking Fundamentals: Strong understanding of networking concepts, including TCP/IP, routing, switching, and wireless networking. CCTV System Knowledge: Familiarity with various CCTV technologies, including analog and IP cameras, DVRs, NVRs, and surveillance software. Troubleshooting Skills: Ability to diagnose and resolve technical issues related to CCTV systems and networks. Technical Skills: Proficiency in installing, configuring, and maintaining CCTV equipment, network devices, and cabling infrastructure. Communication Skills: Ability to communicate technical information clearly to both technical and non-technical users. Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement them effectively.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & r Who we are: CloudifyOps is a boutique Cloud-DNA technology firm enabling businesses to maximize profitability, become more agile and innovative through our comprehensive portfolio of Cloud transformation, DevOps consulting and Managed IT Services. We are driven by passion to deliver extraordinary value for our customers. We assure to deliver reduced TCO, greater IT-business alignment and higher SLA What will you do : Experience in working in IT helpdesk teams End user IT Support for hardware and software management, Inventory management, User accounts management. Address user tickets regarding hardware, software and networking - especially handling escalations and providing the right solution to End-user. Networking management such as Routing,switching and Firewall. Remote Support for Upgrading, installing, and configuring new hardware and software to meet company objectives and security requirements. Customize Operating systems to adhere to company standard Images Record technical issues and solutions in tickets Direct unresolved issues to the next level of support personnel Follow up with end users to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Configure and maintain a company's Laptops,network’s and IT infrastructure including Access Card Issues,Asset Management and admin related tasks. Track User creation, Deletion and updation What we are looking for : 3 to 5 years of hands-on experience as an IT Support Engineer. Hands-on experience in Okta, Confluence, JIRA, Jumpcloud ,Sophos,Sprinto, Jamf and Datapass setting up and user authentication. Experienced in configuring, installing and troubleshooting Wireless, VPN and Network-Printers Knowledge on automating routine system admin tasks using batch files. Understanding of 2FA, MFA User Management and Basic Knowledge on Cloud computing services( AWS,Azure) . Hands-on Microsoft Entra and Intune. Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role - In depth knowledge on Windows 10,11, O365 ,Windows Server 2019,2022 and G-suite . Hands-on experience with Windows/Linux/Mac OS environments - Well versed with installation, configuration and troubleshooting of windows 10, and MAC OS (monterey/ventura/Sonoma) Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Experience with TCP/IP and basic networking issues Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude Bachelor's degree in computer science, information technology, information systems, or similar. Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.(if available) Equal opportunity employer : CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. esponsibilities Preferred candidate profile

Shift Timing Flexible Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. To support daily technical support activities for desktop, data, and server management Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Maintain technical documentation in association with other functional departments To perform the system changes adhered to organizational policies Application Build deployment on client infra and cloud infrastructure Basic Knowledge of database and IIS Qualification - B.Tech Candidate should be comfortable for relocation to Noida location Candidates should be comfortable for 24*7 shifts.

Assist in network setup, maintenance, troubleshooting LAN/WAN,Active Directory, and servers. Must know networking basics, firewalls, system admin, and switch/router config. B.Sc./B.Tech in CS/IT required. CCNA/Network+ preferred. Provident fund Health insurance

Technical Skill: - Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers Knowledge on anyone of these: Tcp dump, Wireshark, fiddler. Good to have Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems - Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Responsibility includes but not limited to the following: Ability to communicate with tech-savvy clients using perfect written and spoken English. Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail. Meet SLAs like response and resolution times by partnering within L2 and L3 advisor. Extensively research and document client technical issues. Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate. Partner with technical support team members on various strategic projects when needed. Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status. Email ID:- sourabh.singh@pyramidconsultinginc.com

Install, configure & maintain hardware & software systems manage LAN/WAN networks servers & firewalls Implement cybersecurity protocols Provide technical assistance to staff & troubleshoot IT issues Create & manage user accounts & access controls

Ensure uninterrupted plant operations by managing end to end IT infrastructure of servers, systems, network, CCTV, telephony & plant critical software Esko.This serves as the on ground IT expert of hardware, software & sys.admin

Role & responsibilities LAN/WAN support Ticketing system, Monitoring tools Basic understanding of networks, LAN, WIFI, Subnets, WAN etc. Concept of VLAN, and Switching L2 Switch configuration, WIFI installation/configuration. Setting, configuration and support of AV ( Audi Visual ) devices, CCTV and conference room systems.

Role & responsibilities Support operators 5G/LTE Network with 99.99% availability. Providing on call support to field team for issue resolution. Analysis & resolution of all the escalated technical issues till closure. Ensuring flawless implementation of software upgrades & features. Generate and maintain a list of key technical issues in the network. Escalation of unsolved incident (Major/Critical & Emergency Tickets) to next tier with initial analysis and follow up till issue closure. Troubleshooting and sharing analysis for restoration on assigned incident ticket based on logs or access to live network nodes within SLA. Daily health checks of the RAN system and takes corrective actions in case of any issues. Notification of all the RAN outages to the stake holders as per the pre-defined fault management process. Preparation and Publishing of Daily/Weekly Operational Reports MOP preparation, recording of all new learnings, circulation and update to all the stakeholders on regular basis. Develop and maintain to an integrated Security Management Function covering security domains such as Physical Security, Information Security, Personnel Security, Access Control, Equipment Security, Confidentiality, Data Protection and Investigations Attend and adhere information security trainings and awareness programs as conducted by company and business partners. Preferred candidate profile

Role & responsibilities Job Summary: The TL/AM IT Infrastructure Support will be responsible for managing the universitys core IT infrastructure, including Wintel and Linux servers, networking equipment, firewall systems, storage solutions, and end-user support services. This role requires a hands-on technical expert who can ensure the security, reliability, and scalability of the campus IT systems. 1. Server & Operating System Management (Wintel/Linux): Manage and maintain Windows Server (2012/2016/2019) and Linux (RHEL/CentOS/Ubuntu) environments. Basic understanding of IIS, Apache,Nginx. Scripting Powershell, bash. Perform regular patching, upgrades, and system hardening as per UGC and NAAC IT audit compliance. Ensure availability of virtualized servers and backup environments for academic and administrative services. 2. Networking & Firewall: Monitor and manage campus LAN/WAN, including fiber and wireless connectivity across departments and hostels. Manage firewall devices (Fortinet) and configure access control lists as per policy. 3. Storage & Backup: Administer campus-wide NAS/SAN storage systems and maintain regular data backups. 4. End-User Computing & Support: Lead a team of IT support engineers to provide L1/L2 support for faculty, staff, and student IT issues. Support desktops, laptops, printers, biometric attendance systems, and lecture rooms IT and Audio/visual systems. 5. Documentation & Reporting: Maintain asset inventory, IT service documentation, and network schematics. Submit periodic reports on system uptime, IT helpdesk status, and audit findings. Required Skills & Qualifications: M365 and Cloud services & operations Bachelors degree in computer science, IT, or related discipline (MCA/B. Tech preferred). Certifications preferred: MCSE, RHCE, CCNA, ITIL Foundation, Fortinet NSE. Hands-on experience with Windows/Linux server administration, network troubleshooting . Experience in managing campus-wide IT infrastructure in an educational or research institution. Strong communication and team management abilities. Preferred Soft Skills: Proactive problem solver and process-oriented mindset. Ability to work under pressure and during critical academic schedules. Collaborative attitude with faculty, students, and administration. Shift & Availability: General working hours with flexibility for extended support during scheduled university events and emergencies. On-call availability required for critical systems.

Rapid is looking for Systems Administrator to join our dynamic team and embark on a rewarding career journey Configuring and maintaining the networked computer system, including hardware, system software, and applications Ensuring data is stored securely and backed up regularly Diagnosing and resolving hardware, software, networking, and system issues when they arise Replacing and upgrading defective or outdated components when necessary Monitoring system performance to ensure everything runs smoothly and securely

IT Admin Stellar Civil Engineers Private Limited Must Requirement: Relevant degree or certifications in IT administration, with basic networking knowledge. Knowledge of help desk software and remote-control tools. Excellent troubleshooting skills & Ability to work independently Experience: 4-5 years of experience in IT Administration. Location: Kharghar, Navi Mumbai, Maharashtra Job Description: Maintaining, and administering computers and office equipment. Administering corporate software systems. Providing IT support and resolving problems for

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware & Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Networking Concept Basic server Knowledge Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration Active Directory 2015 to 2025 batch can apply Male candidates only

We are looking for a proactive and skilled IT Executive to join our team in the plywood industry. The ideal candidate will support and maintain the companys IT infrastructure, ensuring seamless operations across hardware, software, and network systems. Location:- Hapur Key Responsibilities: Procuring, maintaining, and administering computer hardware/ software and office equipment. Install, configure, and maintain hardware, software, and networking systems. Troubleshoot and resolve IT-related issues for end-users (systems, printers, internet, etc.). Monitor system performance and ensure data security and backups. Administering corporate software systems. Support ERP/CRM software and liaise with service providers for technical upgrades. Manage email setups, user accounts, and access controls. Deploying and enforcing security policies and procedures. Implement IT policies and best practices across the organization. Provide support during technology upgrades or migrations. Managing an issues tracking system and reporting on issue resolution SLAs. Qualifications & Skills: Bachelors degree in IT, Computer Science, or related field. 2-4 years of experience in IT support or system administration. Strong knowledge of hardware troubleshooting, networking, and system security. Familiarity with ERP/CRM systems (experience in manufacturing domain preferred). Good communication and problem-solving skills. Ability to handle multiple tasks and work under minimal supervision.

We are looking for a proactive and skilled IT Executive to join our team in the plywood industry. The ideal candidate will support and maintain the companys IT infrastructure, ensuring seamless operations across hardware, software, and network systems. Location:- Hapur Key Responsibilities: Procuring, maintaining, and administering computer hardware/ software and office equipment. Install, configure, and maintain hardware, software, and networking systems. Troubleshoot and resolve IT-related issues for end-users (systems, printers, internet, etc.). Monitor system performance and ensure data security and backups. Administering corporate software systems. Support ERP/CRM software and liaise with service providers for technical upgrades. Manage email setups, user accounts, and access controls. Deploying and enforcing security policies and procedures. Implement IT policies and best practices across the organization. Provide support during technology upgrades or migrations. Managing an issues tracking system and reporting on issue resolution SLAs. Qualifications & Skills: Bachelors degree in IT, Computer Science, or related field. 2-4 years of experience in IT support or system administration. Strong knowledge of hardware troubleshooting, networking, and system security. Familiarity with ERP/CRM systems (experience in manufacturing domain preferred). Good communication and problem-solving skills. Ability to handle multiple tasks and work under minimal supervision.

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Address user tickets regarding hardware,software & networking Knowledge of troubleshooting,Ethernet & IP configuration 2015 to 2025 batch can apply

Job Preview: Technical Support Engineer Role : Technical Support Engineer Designation : Graduate Engineering Trainee Work Location: Mangalore, work from office Shift: 9 hours per day, with shift changes every month (nearly 15 shifts) About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Role Overview: As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Required Qualifications Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills: Strong multitasking skills to be able to handle up to 4 chats at a time (the 4 concurrency happens only during some interval of time) Ability to think critically and troubleshoot effectively under pressure Excellent typing skills and quick grasp of technical concepts Knowledge of keyboard shortcuts and efficient computer usage Excellent verbal and written communication skills to convey technical information clearly and concisely Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Website Management: Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP Work with web hosting tools such as cPanel and WHM for website management Domain and Email Handling: Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues Network Protocols: Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert Customer Interaction: Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve technical issues efficiently Collaboration: Work closely with other departments, such as engineering and product development, to escalate and resolve complex issues Feedback Loop: Collect and relay customer feedback to help improve our products and services Career Progression This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Support Engineer -> Support Engineer ? Senior Support Engineer ? Web Coach ? Team Manager Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond Work Environment Shifts: 9-hour shifts with rotational changes every month The various shifts timings are: Starts at 00:30-09:30, 01:30-10:30, 02:30-11:30, 03:30-12:30, 04:30-13:30, 05:30-14:30, 06:30-15:30, 07:30-16:30, 08:30-17:30, 09:30-18:30, 10:30-19:30, 11:30-20:30, 12:30-21:30, 13:30-22:30, 14:30-23:30, 15:30-00:30, 16:30-01:30, 17:30-02:30, 18:30-03:30, 19:30-04:30, 20:30-05:30, 21:30-06:30, 22:30-07:30, 23:30-08:30 Team: Work as part of a dynamic team in a supportive, growth-oriented environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

Customer Support Role: Customer Support Designation: Junior Analyst Work Location: Mangalore Shift: 9 hours per day, with shift changes every month (Should be open for rotational shifts) About Us UnifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Overview As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Who you are & what youll need to succeed Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform Educational Qualifications: Graduate from any stream Any Engineering or BSc (IT or Computers) preferred Must be customer-focused and willing to do whatever it takes to resolve customer issues Strong customer interaction skills and ability to work in a variety of customer situations Outstanding written and verbal communication skills Ability to solve complex problems quickly, inventively, and resourcefully Good working knowledge of computers and the internet; strong ability to develop new skills Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation Strong attention to detail Avid internet user, with a strong inclination towards technology Highly motivated and energetic team player, with excellent interpersonal skills Must be willing to work in rotational shifts Roles & Responsibilities T1 agents must action all the tickets flowing to Salesforce Tier1 Tray within 1 hour of ticket received Based on the request from users T1 agents must understand the queue/ issues and provide resolution to fix T1 agents must work on all products set up tickets like, User sign in issues, mobile access issues and also work on Ad hoc task within the timeline provided by client to complete those tasks For some complex technical tickets related toT2 must be raised to T2 tray for further resolution Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with users as needed, escalating more complex cases to the appropriate team Meet and exceed established benchmarks and expectations Stay current on all key support topics, including product knowledge and required technical and soft skills To follow the instructions provided by lead/manager To report status on day-to-day activities to lead/manager Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth

Responsibilities: * Conduct training sessions on hardware networking & troubleshooting * Collaborate with IT team for curriculum development * Design & deliver courses on configuring LANs & installing hardware

IT Support duties and responsibilities. Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computersystems and networks Responding in a timely manner to service issues andrequests Providing technicalsupport acrossthe city (this may be in person or over the phone) Setting up accountsfor new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staffmembers Basic knowledge on cameras installation and Bio metric configuration Maintainrecords / logsfor repairs and fixes and maintenance schedule Identity computer or network equipment shortages andplace orders Develop and maintain local networks in ways that optimize performance Solving the concerns raised by kitchens by visiting kitchen orally / in remote( Two-wheeler is mandatory ) Ready to work on Saturday & Sundays, and even festivals (Benefits are available) Skills & Capabilities Ready to work in 24/7 environment Should be a teamplayer Experience 1 to 4 years Able to speak local language, Hindi& English Benefits Petrol & Mobile allowances would be given Performance incentives are eligible