741 Network Troubleshooting Jobs

As a network administrator at our company based in Hyderabad, Telangana, India, you will play a crucial role in managing the daily operations of our computer networks. Your responsibilities will include overseeing digital security measures, performing maintenance tasks to ensure optimal system performance, and installing necessary hardware and software components as required. To be considered for this position, you must possess a bachelor's degree in IT or computer science. A successful candidate will demonstrate a strong grasp of network infrastructure, along with the ability to effectively administer and troubleshoot network devices. Key Responsibilities: - Assessing the network and computer system requirements of the company or organization. - Installing and maintaining hardware and software components. - Upgrading and repairing systems as needed. - Ensuring digital security measures are in place. - Collecting and analyzing data to enhance system performance. - Onboarding users to the network and providing necessary training on hardware and software. - Troubleshooting system issues and overseeing both local area network and wide area network operations. Requirements: - Bachelor's degree in IT, computer science, or a related field. - Proficient understanding of computer network infrastructure. - Ability to implement, administer, and troubleshoot network devices. - Familiarity with application transport and network infrastructure protocols. - Skilled in creating network diagrams and documentation for communication system design. - Quick learner of new technologies through available resources. - Collaboration with IT staff at various levels and problem-solving skills. - Flexibility, dependability, and strong analytical abilities. - Windows Servers administration expertise. - Experience in local area network and wide area network administration. In addition to the core responsibilities and requirements, you will have the opportunity to work with a supportive team, access various benefits, and potentially earn bonuses based on performance. Join us in maintaining and optimizing our computer networks for seamless operations and enhanced digital security.,

As a resident customer advocacy engineer, you will act as the primary point of contact for customers, providing 1st level functional and technical support to onsite users for a web-based application (our proprietary application). Your responsibilities will include following up and maintaining logs of reported customer issues/tickets, updating pending issues/tickets, identifying and escalating issues requiring level 2 escalation. You will need to follow up with onsite users to gather missing information or approvals required for processing requests for closure of pending issues. Additionally, creating and uploading KB articles in the Knowledgebase, providing individual training and support as requested, and maintaining a current and accurate inventory of technology hardware, software, and resources will be part of your role. Furthermore, you will be responsible for logging required repairs and maintenance, producing reports as requested by the support desk manager, configuring, maintaining, and troubleshooting all network-related issues (LAN wired & wireless, access points), managing the server (Windows), and providing support for Android-based tablet issues. It is essential that you adhere to defined Service Levels and follow the established policies and procedures of the support desk to ensure efficient and effective customer support.,

As a Network Specialist, your primary responsibility will be to sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment. You will also be tasked with maintaining the company phone system and working closely with the phone service provider to ensure that the lines remain active. In this role, you will need to respond promptly to network connectivity issues and resolve any wireless communication issues within the confines of the office. It will be essential to update the network maintenance manual regularly and submit a summary of changes to the manual each week to management. Collaboration with third-party support and service vendors will be a crucial aspect of your job to ensure that the network remains operational at all times. Additionally, you will be responsible for network design and implementation, as well as troubleshooting and performance tuning. To excel in this position, you should have a solid understanding of different types of networks such as LAN, MAN, and WAN. Knowledge of Wireless Networks, network security standards, and best practices is also required. Proficiency in configuring routers, switches, and firewalls will be necessary, along with familiarity with cloud networking concepts. If you are a proactive team player with a passion for maintaining network stability and security, this role offers an exciting opportunity to contribute to the smooth operation of our organization's network infrastructure.,

As a Service Desk Engineer L1 at Base8, you will play a vital role in providing technology and business consulting services to clients in the US and Canada. In this position, based in Hyderabad, you will collaborate closely with the team in the United States using various communication channels like video chat, instant messaging, email, and phone calls, as well as our software platform. Your role will require exceptional English communication skills, both written and oral, as you will be responsible for documenting all activities and interactions in the IT Service Management Tool, ServiceNow. You will utilize the knowledge base within ServiceNow to address known errors and facilitate issue resolution efficiently. Additionally, you will handle customer support tasks related to mobile device activations, advanced troubleshooting, and customer orders through portals. As a Service Desk Specialist, you will focus on resolving complex issues and assisting customers with unique processes. You will demonstrate a solid grasp of contractual objectives and Service Level Agreements (SLAs) while managing a variety of support channels, including phone and email support. Your responsibilities will also include providing IT support for multiple technologies, mainly Microsoft products, to a broad user base. To excel in this role, you should possess 2-3 years of experience as a Service Desk Analyst in a similar environment, along with a relevant IT-related qualification. Proficiency in Windows, Active Directory, Office 365, and troubleshooting tools is essential. Familiarity with ITIL Service Management best practices and professional IT certifications like Microsoft MCP, MCSA, MCSE, or equivalents will be advantageous. Being detail-oriented, following established processes, and adapting to diverse situations are key qualities that will contribute to your success in delivering superior service to clients. Your willingness to work night shifts and collaborate effectively with clients from different regions, such as the US, UK, Canada, and Australia, will be critical in meeting Base8's goals and exceeding client expectations.,

As a System Administrator/IT Engineer, you will be responsible for managing the organization's IT infrastructure in Bangalore, HSR. Your primary duties will include installing, configuring, and maintaining servers, networks, and software applications. You will monitor system performance, troubleshoot issues, ensure data security, and backup procedures. Additionally, you will play a role in planning system upgrades, providing technical support to end-users, and enforcing IT security policies. Your responsibilities will also involve providing support for network-related issues, configuring and maintaining networking equipment, collaborating with support teams to resolve complex IT problems, monitoring infrastructure performance, and conducting routine maintenance tasks such as applying patches and updates. You will assist in implementing and enforcing IT security policies, investigating access-related incidents, and resolving security breaches. Furthermore, you will install, configure, and maintain servers, desktops, laptops, and peripherals. Managing user accounts, permissions, and group policies in Active Directory or any other directory services will be part of your role. You will document support tickets, resolutions, and knowledge base articles, collaborate with other IT teams for process improvements, and manage antivirus software across the organization. In addition, you will provision and enroll mobile devices into the MDM system, coordinate IT hardware/software procurement, maintain accurate records of IT assets, track asset lifecycle, configure new-hire systems, and provide IT on-boarding for new employees. You will also support Audio Video equipment in office conference rooms. To qualify for this role, you should have a Bachelor's degree in computer science or a related field, at least five years of experience in a similar role, extensive knowledge of IT systems and networks, and solid understanding of IT administration best practices and system security. Strong analytical and problem-solving skills, excellent interpersonal and communication skills, and a commitment to continuous learning are essential. Relevant certifications such as Microsoft Technology Associate (MTA), CCNA, ITIL, or CompTIA A+ would be beneficial. If you are a confident, high-energy individual with a startup mentality, a bias to action, and a quick learner with an execution orientation, this position is ideal for you. Your ability to work well in a fast-paced environment, collaborate with teams, and excel in your role will be key to your success in this position.,

You will be working as a full-time on-site Information Technology Help Desk specialist at Relay Human Cloud India in Vadodara. Your primary responsibilities will include handling network administration, troubleshooting, network security, and providing customer service support. You will also be required to provide IT helpdesk support remotely, with knowledge on various devices such as computers, printers, and thermostats. Your duties will involve troubleshooting network and ISP issues, resolving desktop problems, installing/uninstalling software, verifying setup procedures, resetting email/passwords, setting up new computers or hardware, and handling network troubleshooting related to cameras. You should be prepared to take on additional projects and assist your team with other tasks as needed. To excel in this role, you must be able to collaborate across different functions to identify solutions for problem areas and project issues. You should have strong organizational skills to manage multiple tasks and deadlines effectively. Attention to detail, accuracy, problem anticipation, and solution recommendation are key qualities expected from you. Additionally, having proficient skills in MS Excel will be considered a plus for this position.,

As a Technical Support Specialist at our organization, you will play a crucial role in assisting team members with resolving various technical issues, ensuring the smooth operation of our systems. Your problem-solving skills and dedication to supporting others will be essential in this position. Your responsibilities will include helping team members in troubleshooting tech issues such as Wi-Fi connectivity, login errors, printer malfunctions, and more. Additionally, you will be tasked with setting up computers, printers, and other devices for employees, as well as installing and updating software like Windows, Office, antivirus programs, and more. You will provide support for tools such as Google Workspace, email, VPN, and file sharing systems, while also managing user accounts, resetting passwords, and addressing basic network problems like Wi-Fi connectivity issues and IP conflicts. Furthermore, you will assist in video call setups, VoIP configurations, and maintain records of issue resolution and IT asset tracking. Ensuring that systems are up to date and secure, handling data backups, and managing IT supplies will also be part of your responsibilities. Occasional travel to branches and emergency travel may be required as per the job demands. To excel in this role, you should possess excellent communication skills, patience with individuals who may not be tech-savvy, a proactive learning attitude, attention to detail, and the ability to multitask effectively. A basic understanding of IT security and best practices will be beneficial. Joining our team will offer you a supportive work environment, opportunities for career growth in the IT field, and a full-time position with a day shift schedule. You will be expected to work Monday to Friday with weekend availability, and the role requires in-person presence at the designated work location.,

As a Network Security Engineer at Zinnia, you will play a crucial role in managing and optimizing Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) across the enterprise. Your responsibilities will include configuring Zscaler policies, supporting Cisco Meraki infrastructure, and architecting AWS networking. You will be expected to lead network security initiatives, implement secure access strategies, and collaborate with various teams to enhance data protection standards. Your primary duties will involve designing and deploying Zscaler solutions, managing policies such as SSL inspection and URL filtering, and serving as the subject matter expert for Zscaler integrations. Additionally, you will configure Cisco Meraki networking hardware, architect AWS networking components, and develop network segmentation strategies using both cloud and on-premises tools. Automation of network management tasks and collaboration with security and infrastructure teams to enforce zero trust architecture will be key aspects of your role. To succeed in this position, you should have at least 5 years of experience in network engineering or security roles, with a minimum of 2 years of hands-on experience with Zscaler platforms. Proficiency in managing Cisco Meraki devices, understanding of AWS networking principles, and knowledge of network security concepts are essential. Scripting experience for automation, excellent communication skills, and the ability to lead projects and mentor junior team members will be beneficial. While certifications such as Zscaler Certified Cloud Professional (ZCCP-IA / ZCCP-PA), Cisco Meraki CMNA, AWS Certified Advanced Networking - Specialty, or CISSP are preferred, they are not mandatory for this role. This position offers you the opportunity to work in a dynamic environment, collaborate with diverse teams, and contribute to enhancing network security and visibility. If you are a hands-on engineer with a strong security instinct, problem-solving mindset, and a desire to work with cutting-edge technologies, we encourage you to apply for the Network Security Engineer position at Zinnia. Join us in our mission to simplify the experience of buying, selling, and administering insurance products, and help more people protect their financial futures.,

As an IT Helpdesk Specialist at our Vadodara location working the Night Shift with 5 days of work per week, you will play a crucial role in providing effective support to users, resolving technical issues, and assisting in various IT-related tasks. Your strong problem-solving abilities and excellent communication skills will be instrumental in troubleshooting network, hardware, and software issues, managing user accounts, and ensuring proper system setup. You will be responsible for providing IT helpdesk support remotely, troubleshooting network and ISP issues, performing initial troubleshooting for hardware and software problems, addressing desktop issues, and installing/uninstalling software as needed. Additionally, you will ensure accurate completion of new hardware and computer setups, reset email and passwords for users, and verify proper system setup procedures. Your role will also involve assisting with new hardware installation and setup, participating in additional projects, and collaborating with team members on cross-functional tasks. It is essential to manage multiple tasks efficiently and prioritize deadlines while identifying, anticipating, and recommending solutions to potential problems and project issues with a high level of attention to detail and accuracy. To excel in this position, you should have at least 2+ years of experience working with international companies, strong organizational, problem-solving, and analytical skills, and the ability to collaborate across functional areas to resolve technical issues. Proficiency in MS Excel, excellent written and verbal communication skills, and the capacity to work independently and meet deadlines are also essential. Preferred qualifications include prior experience in IT Helpdesk support, familiarity with common troubleshooting methods and tools, and the ability to adapt to different IT environments and challenges. Join our team as an IT Helpdesk Specialist and leverage your skills to contribute to our IT operations effectively.,

As a Technical Support Specialist at ICE Mortgage Technology, you will leverage your technical expertise to assist clients in effectively utilizing our software solutions. Your primary responsibilities will include resolving client problems promptly and independently for 85% of assigned cases, adhering to departmental service level standards, and aiming for first-call resolution while maintaining appropriate technical escalation rates. You will play a crucial role in identifying and addressing systemic customer-impacting issues, participating in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and ensuring timely communication of status updates to clients. It is essential to adhere to company and departmental guidelines and policies for customer interaction, maintain consistent behaviors and service delivery across the team, and manage case backlogs according to departmental standards. To excel in this role, you should have a minimum of 3 years of technical support experience or 1 year of experience coupled with a Bachelor's Degree or equivalent qualification. Proficiency in Client/Server Architecture, Windows, VPN, and network troubleshooting tools such as Telnet, Traceroute, or Ping is required. Additionally, you should possess the ability to analyze and resolve customer issues related to processing, underwriting, closing, post-closing, secondary marketing, regulatory requirements, XML files, JSON files, system logs, and investor guidelines. Experience with log analyzer tools like Splunk, Kibana, or similar platforms is advantageous. A solid understanding of the Mortgage Banking Industry and technical knowledge relevant to the responsibilities of the role is essential. You should be adept at managing your time effectively, collaborating with team members to achieve common goals, and communicating clearly and professionally with clients. Furthermore, you must demonstrate a customer-centric approach, make sound and timely decisions, and exhibit technical proficiency in diverse technologies and skills relevant to the job. Preference will be given to candidates with experience in using Encompass and a basic understanding of the mortgage process and loan origination systems at a conceptual level. This role offers the flexibility of working from home one day per week, providing a balanced work environment conducive to productivity and job satisfaction.,

You will be working in the Information Technology (IT) department at Anant National University, India's first DesignX university. The university is committed to training students to find solutions for global issues through creative thinking. The unique DesignX approach emphasizes community immersion, innovation, and collaboration to provide students with a comprehensive understanding of our surroundings. Our pedagogy focuses on sustainable design combined with various knowledge disciplines and technology to address a wide range of challenges in undergraduate, postgraduate, and doctoral programs in design, architecture, climate action, and visual arts. As a member of the IT department, your role will involve managing hardware and software services. Hardware services include maintaining Wi-Fi, CCTV, computers, printers, etc., while software services involve automating business processes like procurement, inventory, admissions CRM, and website management. You will report to the Manager of Information Technology and should possess a Bachelor's degree in computer science or above along with a minimum of 7 years of experience in the relevant field. Your key responsibilities will include maintaining and controlling computer networks, managing placements and internship recruitment processes, ensuring data security, troubleshooting hardware and software issues, and handling network-related problems. Your expertise should cover a range of areas such as Outlook/Mail Services, Network Troubleshooting, Anti Virus, FireWall & Network Security, WiFi Systems, IT Assessment/Audit & Data Recovery, Computer Hardware knowledge, Printer Installation & Troubleshooting, CCTV Surveillance System Maintenance, Software Installation, Asset Management, and Audio/Video System knowledge. In summary, your role in the IT department at Anant National University will involve overseeing various hardware and software services, ensuring network security, troubleshooting issues, and collaborating with other teams to provide technical support and maintain the university's IT infrastructure.,

You will be joining a leading Indian telecom company operating in 18 countries and serving over 300 million customers and 1 million+ businesses. The company values a customer-first mindset and a user-centric approach. Your role will require you to be experienced in SIEM platforms such as QRadar, Splunk, and ArcSight, with knowledge of UEBA, NBAD, and SOAR. You should be skilled in incident management, network troubleshooting, and comfortable working in 24x7 SOC environments. Your responsibilities will include having a technical understanding and working knowledge of SIEM platforms, along with exposure to UEBA, NBA, NBAD, and SOAR. It is essential to have experience with industry-standard SIEM platforms like QRadar, Splunk, RSA, Seceon, Arcsight, etc. You will need to adhere to processes and procedures, possess general network knowledge, and be proficient in TCP/IP troubleshooting. Additionally, you should be able to trace down an endpoint on the network based on ticket information. Good customer communication skills are essential, along with working knowledge of SIEM incident management and providing customer updates. Experience in Managed SOC Services is a must, and you should be prepared to work across 24x7 shifts. Hands-on experience in SIEM platforms and the mentioned technologies is required for this role. It would be beneficial to have industry certifications on SIEM Platform, CCNA, CEH, MCSE, and others as preferred skills.,

As an IT Network Fresher, you will have the opportunity to join our team and collaborate closely with network engineers and the IT department to maintain and support our network infrastructure. This position is ideal for recent graduates or individuals aiming to begin a career in the IT networking field. Your responsibilities will include assisting in the installation, configuration, and upkeep of network hardware and software components. Monitoring network performance, troubleshooting issues, and ensuring timely resolutions will also be part of your role. You will work alongside network engineers to devise and execute network solutions, as well as help with the setup and management of various network devices like routers, switches, and firewalls. Conducting network security audits, implementing necessary measures to maintain network integrity, and offering technical support to end-users on network connectivity matters will be crucial aspects of your job. Additionally, you will contribute to the implementation of network protocols and technologies such as TCP/IP, VLANs, VPNs, and WLANs. This is a full-time job that may involve evening or rotational shifts from Monday to Friday. A preferred educational background includes a Bachelor's degree, while having 1 year of experience in IT networking and software troubleshooting is advantageous. The work location for this position is in person. For further details or to apply, please contact the provided number: 8219710194.,

Dear Connections, Looking for Networking Engineer L1 Voice Support. Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 1 to 2 year Skills and Ability:- Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills - English: Excellent, C1 CEFR Leve l Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency:- Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto-4.75 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Immediate Joiners only Please share only relevant CVs on SS00853992@techmahindra.com Contact-8076156294

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration Switches and Routers 2015 to 2025 batches Male candidates only

Responsibilities: All types of installation of operating system and software, should know how to take data backups, maintain computer hardware systems and peripherals.Troubleshoot technical issues and recommend suitable upgrades.

Greetings from The Job Factory !! We are seeking a highly skilled Technical Support Specialist with expertise in Windows Operating System to join our team. The successful candidate will provide technical assistance and support to our clients, resolving their technical issues and concerns related to Windows OS. For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in Role & Responsibilities: 1. Provide technical support and troubleshooting assistance to clients via phone, email, or chat 2. Resolve technical issues related to Windows OS, including installation, configuration, and troubleshooting 3. Diagnose and resolve hardware and software issues related to Windows OS 4. Provide guidance and support on Windows OS features and functionality 5. Document and track client interactions and issues 6. Collaborate with internal teams to resolve complex technical issues Preferred Candidate Profile: 1. Strong technical knowledge of Windows Operating System (Windows 10, Windows 11, etc.) Minimun 1 year of international voice technical support Experience is mandatory 2. Experience in technical support or a similar role 3. Excellent problem-solving and analytical skills 4. Strong communication and interpersonal skills 5. Ability to work in a fast-paced environment and manage multiple priorities 6. Basic knowledge of networking fundamentals and hardware components 7. Certification in Windows OS or related field is a plus 8. ONLY IMMEDIATE JOINERS / STRICTLY NO NOTICE PERIODS CANDIDATES Technical Skills: 1. Windows OS 2. Troubleshooting and problem-solving 3. Networking fundamentals 4. Hardware and software knowledge Soft Skills: 1. Excellent communication and customer service skills 2. Strong analytical and problem-solving skills 3. Ability to work under pressure and meet targets 4. Team player with a positive attitude What We Offer: 1. Competitive salary and benefits 2. Opportunities for growth and development 3. Dynamic and supportive work environment For More Details CALL : HR Sameera-9900975043 ( call or whatsapp) EMAIL : sameera@thejobfactory.co.in

Greetings from The Job Factory !! We are seeking a highly skilled Technical Support Specialist with expertise in Windows Operating System to join our team. The successful candidate will provide technical assistance and support to our clients, resolving their technical issues and concerns related to Windows OS. For More Details CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in Role & Responsibilities: 1. Provide technical support and troubleshooting assistance to clients via phone, email, or chat 2. Resolve technical issues related to Windows OS, including installation, configuration, and troubleshooting 3. Diagnose and resolve hardware and software issues related to Windows OS 4. Provide guidance and support on Windows OS features and functionality 5. Document and track client interactions and issues 6. Collaborate with internal teams to resolve complex technical issues Preferred Candidate Profile: 1. Strong technical knowledge of Windows Operating System (Windows 10, Windows 11, etc.) Minimun 1 year of international voice technical support Experience is mandatory 2. Experience in technical support or a similar role 3. Excellent problem-solving and analytical skills 4. Strong communication and interpersonal skills 5. Ability to work in a fast-paced environment and manage multiple priorities 6. Basic knowledge of networking fundamentals and hardware components 7. Certification in Windows OS or related field is a plus 8. ONLY IMMEDIATE JOINERS / STRICTLY NO NOTICE PERIODS CANDIDATES Technical Skills: 1. Windows OS 2. Troubleshooting and problem-solving 3. Networking fundamentals 4. Hardware and software knowledge Soft Skills: 1. Excellent communication and customer service skills 2. Strong analytical and problem-solving skills 3. Ability to work under pressure and meet targets 4. Team player with a positive attitude What We Offer: 1. Competitive salary and benefits 2. Opportunities for growth and development 3. Dynamic and supportive work environment For More Details CALL : HR Nivetha -90353 69666 EMAIL : Nivetham@thejobfactory.co.in

Walkin Drive for Service Desk Role : Associate / Senior Associate Technical Support Job Title: Associate / Senior Associate Technical Support Work Mode: Work From Office (Mandatory) Job Location: Chennai Shift Timing: 9:00 AM 5:00 PM (Day Shift) Week Off: Fixed off Saturday & Sunday Interview Timing : 3:00 PM 5:00 PM About the Role We are seeking L1 and L1.5 IT Support Engineers to join our dynamic IT Service Desk team supporting end-users in Windows and Mac OS environment. The ideal candidate will have hands-on experience in local IT support, excellent communication skills, and a proactive mindset to represent Tech Mahindra in front of the client. This is a Work From Office (WFO) role based in Chennai. Key Responsibilities Provide first-level (L1) and intermediate (L1.5) technical support to end-users for Windows and Mac OS devices. Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and system performance. Offer hands-on support for macOS devices, including setup, configuration, troubleshooting, and MDM-based device management. Perform user account management, software installations, upgrades, and patch management. Support local IT infrastructure, including desktops, laptops, peripherals, and basic network setups. Log and manage incidents/tickets using the ITSM tool and ensure timely resolution within SLA. Escalate unresolved issues to L2/L3 support teams as required. Maintain accurate documentation of issues and resolutions. Coordinate with the client and represent Tech Mahindra in a professional and customer-centric manner. Adhere to organizational policies, procedures, and security standards. Required Skills & Qualifications Graduate in Computer Science or IT (or any related stream). 1-5 years of relevant experience in IT support roles (preferably in a service desk or desktop support environment). Strong knowledge of: Windows 10/11 Mac OS Basic networking (IP, DNS, DHCP, VPN) MS Office Suite Familiarity with ticketing tools (ServiceNow, ManageEngine ServiceDesk Plus, etc.) is a plus. Strong verbal and written communication skills. Ability to manage and prioritize multiple tasks efficiently. Professional attitude and ability to work independently or as part of a team. Preferred Certifications (Not Mandatory) CompTIA A+ / Network+ Microsoft Certified: Modern Desktop Administrator Apple Certified Support Professional (ACSP) Why Join Us? Opportunity to work with a global IT services leader. Exposure to both Windows and Mac environments. Structured learning and career growth opportunities. Represent Tech Mahindra at the client location, enhancing your client-facing experience. Tech Mahindra is an equal opportunity employer committed to diversity and inclusion. **INTERESTED CANDIDATES PLEASE SHARE YOUR RESUME TO call/whatapp - C UMA :7729067240 **

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

About SpotDraft: SpotDraft is revolutionizing the way high-growth companies handle contracts. The CLM platform is designed to make contracting a breeze - convenient, fast, and incredibly easy to use. The company is focused on empowering legal teams with the necessary tools and systems to unleash their full potential. Industry giants like PhonePe, Chargebee, Unacademy, Meesho, and Cred have already partnered with SpotDraft. The platform is a game-changer, saving legal counsels over 10 hours of precious time each week and helping them close deals 25% faster. Join the SpotDraft revolution and discover the future of contracting! Your Mission: As the Product Support - Lead at SpotDraft, you will manage, mentor, and guide a team of Product Specialists. Your responsibilities include ensuring smooth operations, efficient issue resolution, and strong collaboration across departments. You will take ownership of escalated issues, act as a subject matter expert, and provide strategic input for improving internal processes and customer-facing solutions. Key Responsibilities: Leadership & Mentorship: - Lead and mentor a team of Product Specialists, fostering skill development and professional growth. - Provide guidance on complex troubleshooting, ensuring timely issue resolution and adherence to SLAs. - Manage team performance through regular feedback, performance reviews, and goal setting. Escalation Management: - Serve as the point of contact for escalated issues, ensuring efficient resolution with minimal impact on the customer. - Collaborate with cross-functional teams to facilitate the resolution of high-priority and complex issues. - Implement and oversee the use of support management tools to track and resolve customer issues efficiently. Process Improvement & Strategy: - Analyze support trends to identify areas for process improvements and implement enhancements to ensure continuous growth in team efficiency. - Collaborate with leadership to refine the product support strategy, ensuring alignment with company objectives. Customer Engagement & Success: - Advocate for customer needs, ensuring satisfaction and helping them achieve success through effective use of SpotDraft's solutions. Reporting & Insights: - Oversee reporting on support team performance, identifying trends and areas for improvement. - Present insights and findings to senior leadership to inform product and support decisions. Who You Are: - 5+ years of experience in product support or a related field, preferably in a SaaS environment, with at least 1 year in a leadership position. - Deep understanding of API setups, HTTP error codes, database queries, and network troubleshooting. - Expertise in log analysis tools and integrations. - Proven experience in leading and mentoring technical teams. - Strong communication skills and ability to work effectively with cross-functional teams. - Passion for ensuring customer success and building strong relationships with enterprise-level clients. - Comfortable with a fast-paced environment and a 24/7 support structure when necessary. - Experience with enterprise-level customers and large-scale deployments. - Advanced knowledge of security protocols, SSO, and troubleshooting integration issues in complex environments. Working at SpotDraft: Join an ambitious team passionate about creating a globally recognized legal tech company. Encouraged to play an active role in building the company and interact with influential founders, investors, and market leaders. Opportunity for hands-on impact and complete ownership of processes. Core Values: - Delight Customers - Be Transparent and Direct - Be Audacious - Prioritize Outcomes - Continuous Improvement - Elevate Each Other - Be Passionate and Take Ownership,

As a Customer Engineer at our company, you will be a crucial part of the Customer Engineering team, responsible for delivering network infrastructure and market services to our clients across 27 countries worldwide. Your primary role will involve liaising with ICE Global Network High Availability and Low Latency customers to provide and support their connectivity solutions efficiently and in line with ICE standards. Your responsibilities will include coordinating with ICE customers to understand and fulfill their connectivity requirements, collaborating internally with other ICE teams, owning and managing project delivery from start to finish, offering technical support during the provisioning process, creating necessary supporting documents, and ensuring the administration of assigned projects meets Customer Engineering standards. You will also be responsible for project managing the delivery of customer orders, planning and executing networking tasks, generating hardware configurations and scripts, conducting QA testing of customer site installations, maintaining accurate records, and working with telecom providers for acceptance testing of new customer connectivity. To succeed in this role, you should possess a Bachelor's degree and have a minimum of 3 years of experience in network support or network delivery with a track record of problem-solving. Strong communication skills, time management abilities, and hands-on experience with IP routing protocols, BGP, IP multicast configuration, Cisco & Juniper products, network troubleshooting, and network management tools are essential. Desirable qualifications include network accreditations, UNIX/Linux administration skills, network security experience, project management experience, and familiarity with network tools like Wireshark & Corvil. This role offers work-from-home flexibility of 1 day per week, but since our clients are global, you should be willing to work shifts and weekends as needed to ensure successful project delivery.,

The Desktop Engineer role involves maintaining and ensuring the smooth operation of IT infrastructure across various campuses, including troubleshooting, configuration, and support for desktop and network systems. You will be responsible for network and hardware troubleshooting, system configuration and support, infrastructure maintenance and collaboration, monitoring and issue resolution, documentation and coordination. In terms of network and hardware troubleshooting, you will troubleshoot and resolve issues related to WIFI, LAN, and network devices such as switches and routers. Additionally, you will configure and maintain desktops, laptops, printers, drivers, and network infrastructure. For system configuration and support, you will install and configure Windows operating systems and necessary software. You will also ensure secure configuration of network devices and systems, collaborating with OS and application teams for successful client service. Infrastructure maintenance and collaboration tasks include administering and maintaining IT infrastructure like switches, firewalls, servers, routers, CCTV systems, and biometric attendance systems. You will also coordinate with external agencies for the maintenance of internet connections, antivirus software, ERP, and other essential software. Monitoring and issue resolution are crucial aspects of the role. You will monitor IT infrastructure, troubleshoot issues, manage rerouting in case of outages, and ensure smooth data circuit functionality. Documentation of network setups, configurations, and system maintenance is essential, along with liaising with support teams for timely ticket resolution and conducting regular campus visits. Desired skills and experience include knowledge of Google Workspace, specifically Gmail, Google Drive, Google Meet, and Google Admin Console. The ideal candidate will have 2-5 years of relevant experience in IT support and infrastructure management, with experience in school, university, and retail sectors being advantageous. Immediate joiners based in or near South Bangalore are preferred for this full-time, permanent position. The benefits include paid sick time, paid time off, and Provident Fund. The role requires day shift availability and a willingness to travel up to 50%. Additionally, applicants will need to provide information on total work experience, current CTC, expected CTC, and notice period. The work location is in person.,

As a Senior IT Manager at our organization, you will be responsible for providing Level 2+ support for network infrastructure, which includes switches, routers, firewalls, and other networking equipment. Your main duties will involve diagnosing and resolving complex network issues while ensuring minimal disruption to services. Collaborating with cross-functional teams to design and implement network solutions that meet business requirements will also be a key aspect of your role. Monitoring network performance and capacity, and making recommendations for upgrades and improvements will be essential tasks. You will be expected to develop and maintain documentation related to network configurations, changes, and procedures. Implementing and enforcing best practices for network security and data protection will also be part of your responsibilities. Remaining updated with the latest industry trends and technologies, especially in the financial services sector, will be crucial for this role. Participating in an on-call rotation to provide after-hours support as needed is also required. Additionally, conducting technical training and mentoring for junior staff members will be expected from you. Ensuring compliance with information security and IT policies, as well as conducting audits (System, Cyber Security) will be essential. Proficiency in configuring and managing firewalls, intrusion detection systems, and other security appliances is a must. Any experience in broking industries will be considered an added advantage. To excel in this role, you should possess excellent problem-solving skills and the ability to work effectively under pressure. Strong communication and interpersonal skills are also necessary for successful performance in this position.,