NDR Management Executive

• Handle a high volume of

  inbound and outbound calls

  in a professional and efficient manner, ensuring prompt response to customer and vendor inquiries.
• Demonstrate

  excellent communication skills

  (both verbal and written), with the ability to draft clear and concise emails and provide accurate information to customers and stakeholders.
• Monitor and

  track daily dispatched shipments

  , ensuring all deliveries are completed within the defined Turnaround Time (TAT).

• Identify and report delayed shipments

  , documenting the reasons for delay and escalating issues as needed to ensure timely resolution.
• Assist customers by addressing

  product-related queries

  , offering accurate information, and providing an outstanding support experience.
• Collaborate with

  logistics vendors

  to follow up on pending shipments and work towards

  closing maximum number of waybill numbers

  efficiently.
• Take ownership of assigned tasks and ensure

  achievement of performance targets

  within the specified deadlines and service levels.
• Maintain detailed and up-to-date records of communication, shipping data, and resolution logs for internal reference and reporting purposes.

Desired Skills and Qualifications:

• Proven experience in a similar role involving customer service, logistics coordination, or call handling.
• Strong interpersonal skills with a

  customer-first mindset

  .
• Ability to multitask and handle pressure in a fast-paced environment.
• Familiarity with logistics processes and tracking tools is an added advantage.
• Proficiency in using MS Office tools (Excel, Outlook) and CRM software.
• Positive attitude, team player, and goal-oriented approach.