Mgr, IT

Job Description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Summary The Manager, Infrastructure Operations is responsible for overseeing the availability, reliability, and efficiency of global infrastructure solutions including network, hosting, end user, and collaboration services. The leader is accountable for infrastructure operations services provided by internal staff and external service providers. The role will collaborate significantly with infrastructure towers for service delivery. Essential Duties And Responsibilities Directs a small team with global responsibility for overseeing the availability, reliability, and efficiency of global infrastructure solutions. Manage relationships with external vendors and service providers to ensure delivery of high quality services Will be responsible for SLA performance across Service management, asset management, Incident management, Change management Will be responsible for monitoring and initial triage for hosting and network services Will collaborate with service providers and infrastructure towers to ensure seamless operation of infrastructure services Ensure timely and effective incident resolution, problem management, and service request fulfillment Oversee aspects of the operating budget, drive and develop and maintain effective working relationships with all areas of the organization, groups and personnel with whom work must be coordinated or interfaced Work in a matrixed and/or global environment. Manage work done by outside vendors. Ensure daily health checks and log scans of infrastructure solutions Responsible for ensuring department is properly staffed; identifies top performers/underperforming employees and develop appropriates plans for development; actively engages and motivates employees. Manages direct reports, conducts reviews and sets specific goals and objectives based on overall competencies. Works with Senior Leadership to develop the necessary structure, resources, and processes to manage the organization’s current activities and long-term projected growth. Establishes regular departmental meetings to promote communication and adequate information flow. Performs other duties as requested. Qualifications And Experience Bachelor's degree in computer science or equivalent experience. 8+ years of IT infrastructure solutions management experience. Experience managing IT personnel and external service providers. Ability to manage multiple projects. Able to effectively communicate with upper management. Self-motivated. Work well with little supervision. Works well in a team environment. Ability to effectively manage time and prioritize work. Ability to work with personnel from all levels. Availability for off-hour calls and systems work. Experience working with infrastructure operations in manufacturing environments. Must be a team-player, possess outstanding customer service skills and be self-motivated. Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects. Must have the ability to initiate and develop creative solutions that are cost effective and supportable Excellent interpersonal and verbal/written communication skills. Must possess strong decision making and problem solving skills. Demonstrate leadership competencies such as: effective planning, motivating and developing staff and building effective teams. Strategic thinking and the ability to align IT initiatives with business goals. Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Show more Show less