Manager ( Operations )

Bombay Mercantile Co-Operative Bank Ltd., a leading Multi-State Scheduled Bank, with 52 branches across 10 states, requires dynamic and experience personnel.

Age: 45-50 Years

Location: Mumbai

Qualification and Experience:

• Education: Graduate or Postgraduate degree in Finance, Business Administration, Banking, or a related field. Professional certifications like CAIIB, CA, CS, or ICWA are often preferred.
• Experience: Minimum of 15-25 years of progressive experience in banking operations, with a significant portion at a senior management level (e.g., GM/DGM) in a commercial or cooperative bank. Experience in cooperative banking is often preferred.

Key Responsibilities:

• Strategic Planning & Implementation:
• Develop, implement, and review operational policies, procedures, and best practices in alignment with the bank's strategic goals and regulatory requirements (e.g., RBI guidelines).
• Contribute to the development of annual business plans, setting operational targets for deposits, loans, and other key performance indicators.
• Identify opportunities for process improvement, cost savings, and enhanced efficiency across all operational areas.
• Lead and manage strategic projects related to operational transformation, system upgrades, and new technology adoption.
• Operational Management & Oversight:
• Oversee all day-to-day banking operations, including but not limited to:
• Customer service and relationship management.
• Cash handling, remittances, and payment processing (NEFT, RTGS, IMPS, etc.).
• Account opening, maintenance, and closure.
• Loan administration, processing, and recovery.
• Treasury operations (FX, MM, NDF, Securities settlements).
• Card operations.
• Clearing and settlement.
• Investigations and complaint handling.
• Static data management.
• Internet and mobile banking support.
• Ensure compliance with all internal policies, banking laws, regulations (e.g., PMLA, KYC/AML), and audit requirements.
• Monitor key operational metrics (KPIs) and prepare regular management information (MI) reports for senior management and the Board.
• Manage budgets, forecast operational expenditures, and allocate resources effectively.
• Oversee the physical infrastructure of branches and offices, including renovation, repair, and expansion plans.
• Risk Management & Compliance:
• Identify, assess, mitigate, and monitor all operational risks within the bank.
• Ensure strict adherence to all regulatory guidelines, including those related to liquidity risk, credit risk, and other relevant banking norms.
• Work closely with internal and external auditors, addressing audit findings and ensuring timely clearance of observations.
• Act as the "Designated Director" under relevant acts (e.g., PMLA Act), as required.
• Team Leadership & Development:
• Lead, mentor, and motivate a team of operations managers and staff.
• Develop staffing models to optimize workload distribution and ensure cost-effective service delivery.
• Conduct performance reviews, set goals, and provide ongoing feedback and coaching to employees.
• Identify training and development needs for the operations team and ensure appropriate programs are implemented.
• Foster a culture of service excellence, productivity, and continuous improvement within the operations department.
• Customer Service & Stakeholder Management:
• Develop and maintain high standards of customer service, ensuring customer satisfaction and efficient resolution of queries and complaints.
• Build strong relationships with key internal stakeholders (other departments, executive committee) and external stakeholders (correspondent banks, vendors, regulators).
• Represent the bank in meetings with regulatory bodies and other industry forums, as required.

Job Type: Full-time

Schedule:

• Day shift

Ability to commute/relocate:

• Masjid, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Manager ( Operations ): 10 years (Preferred)

Work Location: In person