Manager- Client Relationship Management

Medi Assist

6 - 11 years

6 - 10 Lacs

Noida

Posted:1 week ago| Platform:

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Skills Required

TPA Key Account Management Client Servicing GMC Key Client Management Upsell Broker Cross Selling health insurance Key Accounts Renewals Client Operations Client Management Client Retention Account Management Customer Retention Client Account Management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Review the performance of all the key Pan India accounts and address the possible areas of improvement to enhance stakeholder satisfaction.
Be a team player and leader by periodically reviewing the team's performance, setting goals and targets, and encouraging upskilling for efficient client management.
Prepare interim performance reports for these accounts for both the internal and external stakeholders.
Organize employee engagement sessions and upskilling for team members through training, coaching and any relevant mentoring sessions.
Handle escalations and associated documentation if any.
Managing the key stakeholders of the assigned accounts and ensuring their employees have a seamless claims experience by making sure the services provided are per the agreed SLA

Essential Qualification:

Recommended Experience:

Having 5+ years of experience working with TPAs and Brokers in General Insurance, Life Insurance, or Health Insurance
Experienced in managing large accounts and a team members in either a TPA/Broker/Insurance/hospital
Excels in market analytics while thriving in a customer-oriented role
Comfortable working in an environment that fosters inter-departmental coordination and contribution

Interested candidate can share their resume to varsha.kumari@mediassist.in

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