Male Technical Support Executive – E-Surveillance

Job Title: Technical Support Executive – E-Surveillance
Location: Swargate, Pune
Department: Technical / Support
Employment Type: Full-time

Role Overview:

We are seeking a skilled and dedicated Technical Support Executive – E-Surveillance to manage installation, configuration, troubleshooting, and maintenance of electronic surveillance systems. The ideal candidate will have hands-on experience with CCTV, biometric access controls, intrusion detection systems, sensors, and remote monitoring technologies. The role involves providing both on-site and remote technical assistance to ensure smooth functioning and uptime of systems deployed across client sites.

Key Responsibilities:

• Install and configure E-Surveillance systems including CCTV, DVR/NVR, biometric access control, sensors, and control panels.
• Provide remote technical support using tools like TeamViewer or AnyDesk.
• Troubleshoot and resolve hardware, software, and network-related issues related to surveillance equipment.
• Assist in network configuration including LAN/WAN, IP assignments, and router setup.
• Maintain wiring, electronic components, and ensure proper cable management at all installations.
• Coordinate with internal teams and vendors to ensure timely support and resolution.
• Maintain records of maintenance, incidents, and resolutions for audits and service quality tracking.
• Educate clients on system usage and best practices for surveillance operations.

Required Skills & Competencies:

• Strong hands-on knowledge of CCTV/IP cameras, DVR/NVR, and Video Management Systems (VMS).
• Experience with access control systems, intrusion detection panels, and related sensors.
• Proficiency in configuring static IPs, routers, and understanding of basic networking principles.
• Familiarity with remote access tools like AnyDesk and TeamViewer.
• Sound understanding of electronic components, system wiring, and troubleshooting.
• Basic awareness of cybersecurity practices for surveillance systems.
• Excellent communication and interpersonal skills.
• Problem-solving attitude and the ability to handle multiple client issues simultaneously.

Qualifications:

• Diploma / Bachelor's Degree in Electronics, Computer Science, IT, or related technical field.
• 1–3 years of experience in surveillance system installation and support preferred.
• Freshers with strong technical knowledge and interest in the surveillance domain are also encouraged to apply.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Location:

• Swargate, Pune, Maharashtra (Required)

Work Location: In person