Lube Technical Service Manager

Job Summary:

The Lube Technical Service Manager is responsible for providing expert technical support, troubleshooting, and application guidance for lubricants and grease products to customers, dealers, distributors, and internal teams. This role is critical in building customer confidence, resolving field issues, supporting product trials, and ensuring correct product recommendations based on industry standards and machinery requirements.

Key Responsibilities:

• Provide technical support to sales teams, distributors, and customers on lubricants and grease applications.
• Conduct on-site lube surveys, product trials, and performance evaluations across automotive, industrial, and commercial segments.
• Recommend suitable lubricants for various applications (engines, gearboxes, hydraulics, compressors, etc.).
• Troubleshoot lubrication-related issues (e.g., contamination, wear, viscosity issues) and provide corrective action plans.
• Support product development and field testing in coordination with the R&D and QC teams.
• Conduct training sessions, webinars, and workshops for internal staff, dealers, and clients on product knowledge, applications, and best practices.
• Monitor competitor products, market trends, and provide feedback to the product and marketing teams.
• Maintain documentation for service reports, failure analysis, and customer communication.
• Ensure compliance with ISO, OEM, and customer standards.
• Assist in preparing technical documentation, TDS, MSDS, application notes, and case studies.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Strong knowledge of lubricants, greases, and their applications.

Hands-on experience with industrial machinery and automotive systems.

Excellent problem-solving and communication skills.

Ability to handle field visits, plant audits, and remote technical support.

Proficient in MS Office, report writing, and CRM tools.

How many years of experience do you have in lubricant or grease technical support

• 1. have you ever conducted a lube survey or oil analysis for a client.

2. Are you familiar with industrial equipment lubrication (e.g., compressors, gearboxes, hydraulics)
3 . Do you have experience in handling complaints or product trials for lubricants? Please describe

Education:

• Bachelor's (Required)

Experience:

• 5-yr in lubricant technical support application: 4 years (Required)
• lubricant technical support: 3 years (Required)
• field service : 2 years (Required)
• industrial application: 2 years (Required)

Language:

• English (Required)
• Bengali (Preferred)
• Hindi (Preferred)

License/Certification:

• certifications in lubrication technology (e.g., STLE, NLGI). (Required)

Location:

• Esplanade, Kolkata, West Bengal (Required)

Work Location: In person