276 Lead Operations Jobs - Page 5

Company Description Wise is a global technology company, building the best way to move and manage the worlds money Min fees Max ease Full speed Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money As part of our team, you will be helping us create an entirely new network for the world's money For everyone, everywhere Job Description More about our mission and what we offer Wise is looking for a People Operations Lead to join our team in India In this role, you will be a key part of supporting the APAC region, with a primary focus on the Indian market This is a unique opportunity to have a significant impact on Wises mission and assist business leads and teams in delivering a seamless Wiser experience throughout the entire ?Wiserjourney As you focus on enhancing the Wiser experience in India, you will also contribute to the broader APAC region, further developing your skills as a people leader Your Mission As part of our People Operations team, your vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice Youll be responsible for setting up and leading our HR Operations in India, ensuring a comprehensive People service and experience for our Wisers in this market Key Responsibilities Act as an HR Generalist: Until the team in India scales, you will act as an HR Generalist, managing end-to-end People operations This includes overseeing the entire Wiser lifecycle from onboarding to off-boarding, and handling queries from our Wisers and Leads Lead, Coach, and Up-skill: Lead, coach, and develop the team responsible for providing a comprehensive People service to our Wisers based in India Drive People Operations Evolution: Play a key role in driving the People Operations evolution by leading projects locally and contributing globally, all focused on enhancing the Wiser experience and achieving operational excellence Build Shared Services: Contribute to the development of Wises shared services by identifying tasks that can be centralized and ensuring a smooth transition Set Development Goals: Establish aspirational development goals and performance measurement KPIs/OKRs for the team to foster continual growth and succession planning Ensure Compliance: Ensure compliance with diverse labor, immigration, and financial regulations across multiple markets, updating processes to maintain adherence to compliance needs Collaborate Globally: Partner with the global team and wider People tribe to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass-customization outlook Maximize Business Impact: Collaborate with key functional stakeholders and leaders to share data insights and trends, enabling empowered and inclusive stakeholder relationships Embrace Growth Opportunities: Take on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development This Role Will Give You The Opportunity To Work in a fast growing and innovative People team within a thriving business Contribute towards the bi-annual planning cycles, collate data on project deliverables, share ideas for improvements and lead new projects Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships Qualifications About You: Are an Indian Citizen and based in Hyderabad Strong HR Experience: Specialize in HR operations within a fast-paced environment At least 5-7 years of experience in a Shared Service Center and at least 4 years experience leading a team Experienced Leader: Comfortable leading, developing, and optimizing a team, and being an evangelist of the ?working smartprinciple Customer-Driven: Always thinking about how to automate and improve the Wiser experience while working smarter, not harder Data-Driven: High proficiency in data tools and visualization, using data, facts, and insights to inform your approach Project Manager: Solutions-focused, able to prioritize problems and initiatives with the most measurable business impact Empathetic Communicator: Able to communicate effectively with diverse people both in person and in writing Initiative: Think creatively and customize your outlook, making informed, evidence-based, and data-driven decisions Resilient Change Agent: Desire to change the status quo for the better, managing organizational transformation, facilitation, and training Collaborative: Guide a variety of stakeholders, building and fostering relationships, and not afraid to challenge through healthy discussions Effective Communicator: Understand diverse perspectives and vary your communication style based on the circumstance Some Extra Skills That Would Be Great Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats Additional Information For everyone, everywhere We're people building money without borders ? without judgement or prejudice, too We believe teams are strongest when they are diverse, equitable and inclusive We're proud to have a truly international team, and we celebrate our differences Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers If you want to find out more about what it's like to work at Wise visit Wise Jobs Keep up to date with life at Wise by following us on LinkedIn and Instagram

The ideal candidate will be responsible for overseeing a 30 member team focused on Business Process and Support, ensuring audit readiness, managing vendor relationships, and driving operational excellence across the organization.

As a Process Associate Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines? Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Pune / Mumbai Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Preferred candidate profile Job Description FKW Sales Team Leader / Assistant Manager Job Location - Job Description Role – TL / AM Sales – Business Development About Flipkart The Flipkart Group is one of India’s leading digital commerce entities and includes group companies Flipkart, Myntra, and Cleartrip. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India’s e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower. Generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns – customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians. Driven by the passion of ‘Flipsters’ and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity - Flipkart’s work policies reflect the company’s efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn’s ‘Top Companies to Work For in 2019’, among the ‘100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new- Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career. About the role Achieving growth and hitting sales targets by successfully managing the sales team Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives Job brief We are looking for a high-performing Sales Team Leader / Assistant Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the management. Responsibilities Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales BDA’s. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Present sales, revenue and expenses reports and realistic forecasts to the management team. Identify emerging markets and market shifts while being fully aware of new products and competition status. Develop entry level staff into valuable salespeople. What you’ll need (Requirements and skills) Proven working experience as a business development TL, sales executive or a relevant role. Proven sales track record. Proficiency in technical skills like MS Office. Excellent verbal and written communications skills. Market knowledge. Communication and negotiation skills. Ability to build rapport. Time management and planning skills. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. Proven ability to drive the sales process from plan to close. Excellent mentoring, coaching and people management skills. Educational Qualification & Experience: Graduate preferably from a reputed institutes coupled and a minimum 3 to 5+ years of total experience in the same field.

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. Job Description - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites

Role & responsibilities - Develop and implement a comprehensive digital marketing strategy tailored to MSP, Power Platform, Recruiting, and Custom Development services. - Create and manage marketing content, including blogs, service pages, case studies, landing pages, and email campaigns. - Execute SEO strategies, including keyword research, technical SEO, and backlink outreach to drive organic traffic from the US market. - Launch and manage paid advertising campaigns across Google Ads, LinkedIn, and industry platforms. - Build and manage marketing funnels for lead capture, nurturing, and conversion using automation tools like HubSpot or Mailchimp. - Oversee the design, content structure, and optimization of the company website. - Collaborate with web developers and designers to update and modernize the website to reflect current technology and service offerings. - Manage social media platforms to increase engagement and visibility within target industries. - Monitor campaign performance using tools such as Google Analytics, Search Console, and CRM dashboards. - Collaborate with the sales team to align marketing strategies with business development efforts. Preferred candidate profile 4+ years of digital marketing experience, preferably in the B2B IT services or SaaS sector.

Hello go-getter! We know that a business only thrives if our people are thriving. Thats why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers we believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality, and efficiency for the businesses we partner with. Youll make an impact by : Describe the income tax exemptions and tax proof submission process to new joiner during Siemens introduction program. Brief the tools used in Siemens to submit the proof to avail tax exemptions. This position is responsible for managing & administration of the overall Payroll shared services and ensuring compliance and accuracy in monthly Payroll activities. Manage certain time bound processes and ensure validation of data to be accurate and truthful i.e. Investments declaration, Form 16s, Tax Returns. Verification & Reconciliation of monthly Income tax declarations by employees, validate and process previous employer income and taxes. Youll win us over by: Strong hold on communication along with presentation skills. Competence to build and effectively manage interpersonal relationships at all levels of the company. Complete knowledge on income tax proofs and handle employee income tax queries, guide employee to submit the required proof to avail tax exemptions. Proven working experience as Tax coordinator and validate the tax proofs. People oriented and results driven mindset. Knowledge of understanding HR systems and databases. Ability to architect strategy along with leadership skills. Excellent active listening, negotiation, and presenting. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But youll also get to visit other locations in India and globe, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come. Were Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

: Job TitleProcess Re-Engineering Lead LocationBangalore, India Role Description The role of an operations engineer (Developer) is to analyze, design, develop and deploy intelligent automations using any or combination of tools and techniques viz. RPA/AI/ to streamline the operational functions. The role includes but not limited to: Technology DevelopmentOperations Engineer is responsible for analyzing business cases, capture requirements, designing, developing and delivering the intelligent automations to accomplish business goals. Key responsibilities of this role include active participation in the design of their solution components, investigating re-use, ensuring that solutions are fit for purpose and maintainable, and can be integrated successfully into the overall solution and environment with clear, robust and well tested deployments. Technology SupportBeing a qualified technician, the associate will investigate and fix the issues encountered by the underlying solution to ensure no service disruption to the automated processes. According to the severity, the associate will engage the senior developers , platform engineers and laisse with interface application IT and RPA CoE to resolve the issues OthersThe associate will report and escalate the operational issues (both technical & business) as per the reporting protocol established in the functional area. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Understand the requirement of business processes and conduct analysis for automation feasibility Analyze, design, develop, test, deploy and support RPA solution Delivery of functional Blue Prism code whilst adhering to SDLC framework and departmental best practices for Analysis/ Development / UAT / Prod Creation and upkeep of developer artefacts - Requirement Docs, SDDs, Test Scripts, JIRA tickets, KSD - post go live Work closely with BA team to validate and sign off on all feasibility studies / Key stroke documents, system access requirements and test case needs to in order to ensure high standard of end product delivery Deliver cross-team knowledge sharing and application handovers post-production to provide the rest of the group the flexibility to support certain applications should capacity be stretched Provide L2 support function for all production issues raised via JIRA ensuring that an in-depth investigation of any defects / known issues are conducted prior to raising to L3 (CoE) support group Responsible for upkeep and transparency of all JIRA tickets as well as ensuring work estimations are as accurate as possible as well as providing clear updates and escalations in the daily scrum calls The candidate must be willing to learn new technologies and employ them where required and find solutions to the business problems The candidate must thrive to deliver projects at the minimal possible time to meet business requirements Be transparent and escalate issues to stakeholders to find best course of actions Foster an innovative approach to bring in new methods and means Your skills and experience Overall experience of at-least 5-7 years Hands on development experience of Robotic Process Automation is essential The candidate must have thorough understanding of SDLC Expertise or exposure to multiple intelligent automation tools and allied tools, techniques and methods JAVA/.Net programming and knowledge of RDMS like ORACLE/SQL server and SQL tools are desirable Experience in JIRA and develop projects using agile methodology Exposure to visualization tools like Tableau are desirable Good experience in managing operational stakeholders and working with such clients Experience in developing solutions in investment banking domain is desirable Passion to innovate and desire to seek out solutions to problems Proven ability to prioritize competing demands and must be willing and able to work in an agile environment Effective communication skills to be able to manage relationships with stakeholders virtually. Education and Certification Graduates (BTech, MCA, BCA, ) with good academic records Must be a certified Blue Prism developer Any other RPA or intelligent automation certification is desirable How well support you

As Process Analyst– Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in Order to Cash. Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements. Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client SLA's (Service Level Agreements) and timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. Proven experience in building and utilizing reports to analyze pertinent account information. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Working knowledge to identify and implement action plans and process improvements with mentorship. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics. Enhance technical skills by attending educational workshops, reviewing publications etc.

Role & responsibilities - Lead, mentor, and manage a team of credit card sales executives (field/tele-sales) - Plan and execute sales strategies to achieve monthly and quarterly targets - Develop channel-wise acquisition plans (Branch, corporate, Open market etc.) - Monitor individual and team performance metrics regularly - Train and coach team members on product knowledge, customer handling, and closing techniques - Ensure adherence to compliance, documentation, and KYC norms - Identify new business opportunities and work on lead generation strategies - Coordinate with internal departments (operations, underwriting, Dispatch) to ensure smooth card issuance - Prepare daily/weekly MIS and performance reports for management - Maintain high levels of customer satisfaction and ensure service quality Preferred candidate profile

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in controlling attrition rates through effective people management practices. Strong understanding of KPIs such as AHT, CSAT, KRA, SLA, etc. . Excellent communication skills with ability to lead a team effectively.

Job Description Associate Manager / Manager (Batch Operations) Company: PhysicsWallah Location: Noida, Sector 62 Work Mode: 6 Days from Office Walk-in Interview: Monday Designation: Associate Manager / Manager – Batch Operations About the Role: PhysicsWallah is looking for a highly organized and experienced Associate Manager / Manager (Batch Operations) to lead all operational aspects for assigned categories. This role will focus on timely content management, team leadership, quality assurance, issue resolution, and continuous process improvements to ensure seamless batch operations. If you are a proactive leader with a strong focus on team optimization, collaboration, and delivering results, we’d love to meet you! Key Responsibilities: 1. Batch & Category Management Oversee batch operations across assigned categories. Identify and resolve delays in content uploads and test series publishing. 2. Team Leadership & Development Lead, mentor, and motivate team leads to drive productivity and growth. Effectively manage team escalations and issue resolution. Allocate new team members to appropriate teams and balance workloads. 3. Quality Assurance & Control Maintain robust QA/QC processes through audits and checklists. Drive timely resolution of fatal and non-fatal errors to ensure content accuracy. 4. Productivity Optimization Monitor team performance, optimize workloads, and improve team efficiency. 5. Enhancements & Projects Lead system enhancements, liaise with technical teams for improvements, and align team members to new projects for timely delivery. 6. Cross-functional Collaboration Work closely with category managers to resolve content-specific challenges and ensure smooth communication across teams. 7. Ad-hoc Task & Reporting Address and track ad-hoc project requirements and ensure accurate reporting (AOP projections, data-backed reports, employee recognition reports, etc.). 8. Content Transfer & Escalation Management Supervise content transfers between batches with 100% accuracy. Maintain rapid escalation control and minimize issue resolution time. 9. People-Centric Leadership Cultivate a supportive, collaborative team culture and promote continuous team growth and well-being. Qualifications & Experience: Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA preferred). Experience: 7-10 years of progressive operations or project management experience. Minimum 3 years of team handling experience is mandatory . Prior experience in EdTech/content operations is a strong advantage. Location: Must be based in Noida, Greater Noida, or Delhi . Skills & Competencies: Strong proficiency in operations tools and platforms. In-depth knowledge of QA/QC processes, escalation handling, and content lifecycle management. Analytical mindset with proven ability to prepare data-driven reports and projections. Exceptional leadership, mentoring, and team-building skills. Strong communication and stakeholder management capabilities. Ability to thrive in a fast-paced and dynamic environment. People-centric attitude with a proactive, accountable, and results-driven mindset. Important Notes: Walk-in Interview on Monday — Please only apply if you are available for a face-to-face interview on Monday at our Noida office. Only candidates based in Noida, Greater Noida, or Delhi will be considered. 6 days from office, Noida Sector 62.

Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one on one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks ' Qualifications College Degree At least 2 years work experience in Travel Process Job Location

Operations Lead Revenue Recognition What this job involves: Perform detailed reviews/analysis of Master Agreements and Contracts to ensure that revenue is properly recorded in accordance with ASC 606 Review and verify accuracy of journal entries, revenue accruals and account reconciliations Implement and perform routine checks and balances onrevenue recognition, to ensure an efficient process for ensuringrevenueisrecognizedin the correct general ledger accounts and periods Perform monthly close duties including journal entry preparation and review, account reconciliations, bad debt and aging review etc. Participate in technical interpretation of revenue recognition on key agreements Research and prepare written technical accounting policies and positions for non-standard revenue transactions Document key processes; identify areas of opportunities and create plans to successfully execute improvements Develop and maintain productive working relationships with the finance and controllership teams across all business units Perform ad hoc reporting and special projects as requested Sound like you To apply, you need to have: Prior experience with revenue recognition or work with ASC 606 (IFRS 15/ Ind AS 115) Ability to review and interpret contracts Strong technical and analytical skills Advanced knowledge of Microsoft Excel and Power point Demonstrated ability to work effectively under pressure with multiple and changing tasks Key skills: Strong organizational and interpersonal skills. Strong oral and written communication skills Experience and success working in a team environment. CA / CMA/CWA is must. 8-10 years of relevant experience. 5-7 years of supervisory experience mandatory. What you can expect from us On-site Gurugram, HR Scheduled Weekly Hours: 40

Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Description Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The Trust organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind. The Community You Will Join: As the Manual fraud investigations Lead for Trust, you will work on priority Trust programs, where you will take on responsibilities for process analysis and design, pilot design and execution, and control plan development, working in close collaboration with the Trust stakeholders, ACC teams and other shared services, Product & Policy teams. You will work cross-functionally Supporting Trust initiatives, with the Support of Product, Service Managers, Regional Operations Managers, Operations Change Management, and Shared Services to deliver successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results About you Supervising the team of investigators who are involved in analyzing the trends and proactively taking measures to minimize fraud Supporting the Fraud Investigators to build strong analytical skills to comprehend fraud pattern by preparing and training them as well as working on individual cases and creating a record of suspicious activities Overseeing the growth of the individual team members to make sure that specific objectives are defined and providing regular feedback to encourage the development Collaborative efforts with stakeholders to develop policies and strategies that strengthen fraud detection and prevention, safeguarding platform integrity Analyzing data to uncover patterns of potential fraudulent activity and conducting thorough investigations on flagged accounts In this role you’ll get to Work on data analysis to identify patterns or trends indicative of potential fraudulent activity Work on manual investigations on the user profiles that have been flagged for fraudulent activities Work on strategies and procedures to prevent, detect and investigate potential fraud incidents Work on development of policies and procedures related to fraud prevention and detection thereby preventing financial loss on the business platform Enhance your Risk management, fraud prevention skills, Operational skills. Work with the Global teams including product, policy and legal. Suggest operational improvement ideas and see the ideas getting implemented. Improve your stakeholder management skills Be a Subject Matter Expert in operation / process / workflow improvements We are looking for people who have 5+ years of post graduate experience in operations/ process improvement Frauds, Payments ops experience is a must Strong stakeholder management skills Experienced in project management and leading cross-functional teams to successfully achieve business goals Intermediate understanding of data, metrics and analysis Intermediate storytelling & powerpoint skills Intermediate experience at facilitating ideation/problem solving workshops with relevant stakeholders Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

: Job Title Vice President Private Bank Operations Location Jaipur Role Description The individual should be able to deliver on KPIs/ KRIs related to Private Banking Operations. Is expected to motivate & lead the banking function with a team Size of 50-75 people. Ability to transition the work form our offshore location & stabilize it as BAU function by closely interacting with multiple stakeholders within bank. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Create an environment of very strong Governance with a clear direction of driving efficiency & managing Stakeholders expectations & KPIs within the organization across various processes e.g., Banking Services, Investment functions etc . Review the way processes are conducted to come up with a plan of making the organization efficient by driving standardization, and automation. Set up a New Change the Bank organization within the group to drive & manage a Change & Innovation Roadmap. Work very closely with Senior Bank stakeholders to drive this journey together and build a partnership with the Bank. Eliminating redundancies and automation of repeatable tasks and reducing variation Provide a direction to both Run the Bank and Change the Bank organization to move towards a data driven approach to have the right operational Control. Plan & design resourcing strategy to manage work volumes, Support design of succession plans for key team members. ProcessBuild Efficiency & Innovation Overall responsible for a 50-75 members team to ensure the Team is set up with the right pyramid, skillsets and diversity across Levels. Define key Objectives & KPIs for each of the Teams within the organization & provide the right guidance & leadership to enable the Teams to achieve these KPIs. Motivate, support and develop staff to enhance their ability & adapt to a continuously evolving business environment. Building the next level leadership by identifying and coaching potential successors. Regular assessment of team members, development of team through training & cross training. Your skills and experience Should have extensive hands on operating and domain experience of Banking/ Financial operations with added expertise of German Language Proficiency. Should have Led a Considerable Team size covering various functions within Banking/ Financial operations space. Should have exposure of managing Stakeholders, ability to manage expectations & push back wherever the situation warrants. Strong communication and negotiation skills with German Language Proficiency ( B2/ C1 ). Strong risk background /culture with ability to identify future risk Ability to understand and analyse complex problem and provide effective tactical and strategic solution. Keeping the team engaged & motivated. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bankto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

: Job TitleOperations Lead LocationPune, India Role Description Deutsche Bank Securities Services (SES) business is offering Custody & Clearing, and Fund Services in more than 20+ markets around the globe. A part of this offering, DB needs to do client and account set up in the respective system and do static maintainance. Additionally, DB is charging their clients for the services, based on an agreed Rate Card. The AVP within SES will have to work in coordination with the staff within the department and with co-managers to ensure all the day to day activities are performed within the agreed SLAs . The AVP will need to prepare complex report/MIS and presentations. The AVP will also be responsible to work alongside VPs and Dsvto address and escalate all risk and operational issues. Responsible for ensuring that day to day controls are being followed and any risks and issues are escalated and reported on a timely manner. Other responsibilities include cross -Regulatory reporting, succession planning, Preparation of Management reports and Departmental initiatives, and interfacing with the different departments to ensure timely and accurate reporting within the given timelines. AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Staff Management Engage staff in Securities Services/org Initiatives. Conduct regular team meetings to address issues/ concerns. Facilitate change initiatives within the team. Process Management Manage finance operation activities as well as change initiatives. Prepare complex MIS (Excel, Power Apps) and presentation decks (PPT, Tableau) Identifying operational risks proactively and mitigating appropriately. Have in depth knowledge of Securities Services Life Cycle Work very closely with the process owners/stakeholders and other internal clients for overall mitigation of risks in the process Building and refining controls metrics (benchmarks) by involving team and onsite management. Identifies, analyses, and resolves complex problems related to product line or functions using best practices and change precedents to resolve Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterpartsand working to improve the process. Your skills and experience 10+ Years of experience with minimum of 5 years in BFA domain Experience in a Banking domain and/or related support functions including understanding of products. business and operational processes. Knowledge of Custody Business incl. Billing process would be an advantage. Experience in dealing with Lean Production / Six Sigma (ideally Green Belt/ Black Belt certification) Knowledge/ experience in data science and machine learning will be added advantage Experience in business intelligence and business analytics Experience in business analysis, data analytics, SQL knowledge Experience working closely with Product Owners and Stakeholders along with maintaining product backlogs and driving release content throughout via prioritised stories. Good knowledge of business analysis methods and tools (agile, waterfall, Jira, Confluence, MS Office) Familiar with Excel, PowerPoint, Visio etc. Ability to work in a Matrix organization with stakeholders spread across geographies. Experience of agile (scrum) methodology Experience in conceptualization and solution definition Good analytical and problem-solving experience Broad knowledge and awareness of (related) business solutions in the marketplace Ability to identify and interpret stakeholders needs and requirements Self-motivated and flexibility to work autonomously coupled with ability to work in virtual teams and matrix/global organisations including appreciation of different cultures during collaborating and sharing. How well support you

: Job Title Operations Team Leader Corporate TitleAssociate LocationBangalore, India Role Description The Associate is a First Level Manager who will be required to manage the day to day activities of the Reconciliation process. Would serve as a People Manager with a very strong Subject Matter Expertise to resolve queries from team members and resolving parties alike. Aided by a Process Supervisor, the Team Manager helps address the process issues faced by the team. Candidate would work very closely with the team members, AVP/VP, resolving parties and external custodians to keep the number and value of ageing Cash & Position breaks under control. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Functional Responsibilities Have deep knowledge of the Reconciliation process and the associated Investment and Accounting Book of Records. An associated understanding of Swifts / internal feeds that enable the above. Ability to relate the Reconciliation to upstream and downstream functions. Appreciation of the impact of open Cash & Position breaks and ability to Investigate & Identify the Root Cause and henceforth assign the Cash & Positions break to the correct resolving party for further investigation & resolution. Analytical mindset to reduce the number and value of open breaks so as to minimize risk exposure Work effectively with internal functions such as Trade Processing , Reference Data, Corporate actions, Bookings, Tax etc. and with external Custodians for resolution of breaks. Support with small to medium sized process & functional change initiatives to improve efficiency & reduce risk. Other Responsibilities / Tasks Help the team members perform primary investigation on the Cash and Position breaks and manage their queries and escalations from the Front Office and Resolving Parties Be the first point of contact for process & functional issues faced by the team members and front office colleagues. Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc) Driving Process Improvement through innovation Manage performance of the team members with a focus on their skill development. Perform regular performance reviews of staff as per Organizational guidelines. Your skills and experience Minimum work experience of 8 years with the last 4 years in a managerial role. Prior experience in Reconciliation of Cash & Positions across Investment and Accounting Book of Records against Custodians Preferably with an Asset Manager, Fund Accountant and / or a Custodian Good understanding of Aladdin and market data platforms like Bloomberg is a plus. Knowledge of Security and Trade Life Cycle of various financial products is a pre-requisite. A quality mindset with a Six Sigma / Lean background would be a plus Fluency in Microsoft Office skills specifically MS Excel & MS PowerPoint Should demonstrate solution drive approach & innovative thinking. Should be open to work in the required shift Strong people manager with proven track record of working with & developing people. Education / Certification Graduates/Masters with good academic records. Excellent communication & collaboration skills. How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

Req ID: 328054 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Operations Lead to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Daily Tasks 1. Review of SOD checks for CBA and Site 24x7 dashboard 2. VLS report and EOD notification mails for all 3 zones. 3. Monitor CBA SFDC queue for tickets that are yet to be assigned. 4. Monitor emails for any followups/pending tasks for CBA BAU. 5. Monitor new incidents raised as part of events/alerts in SNOW. 6. Monitor NTT Infra / LCS changes scheduled for the day. 7. Review email comms / SFDC comments if required. 8. CBA Handover from 1st to 2nd and 2nd to 3rd - review tickets, comms, tasks, learning progress. 9. Take stock of issues with CS / Products and ask for updates wherever required. 10. Health check of calendar for scheduled meetings. 11. Review of PIR documents wherever required. CBA Vulnerabilities 1. Take stock of all vulnerabilities reported in Qualys 2. Split by category and period of open and split by AppOps and Infra related. 3. Rey Montero to set up bi-weekly review call of Vulnerabilities. Certificate Renewal Planning 1. Take stock of all active certificates across PROD and NON PROD and impacted systems both in CBA and Finastra Infra. 2. Populate the 2026 renewal planned week as per recommendation provided. 3. Consolidate with CBA if all impact analysis is completed. Access Control & PAM 1. Resource wise required access poplated based on daily BAU tasks performed. 2. Workshop with NTT Infra on access control layers that can be applied on the server, database and application. 3. Conduct an impact analysis of implemention - new user creation, password resets for admin users, etc. LoanIQ Gold Configuration 1. Review the process of updating the LoanIQ configuration in both PROD and NON-PROD. 2. Gather feedback from AppVal on process prepared. 3. Review with SDMs on the process and prepare for CBA demo. Utility Script for PROD DB Dumps 1. Development in progress by Saquib - 4 components identified 2. Individual component development. 3. Review utility with Jan and Rachelle. 4. Testing to be conducted - Test when PPD refresh request comes through & bank has approved Change Management 1. LCS changes review every Monday of all ADB and CBA changes. Checks to include: a. Change ticket review - Risk, Change type, Schedule, Attachments which includes Runbook Non PROD testing results and Bank approval. b. Runbook review of steps, schedule, testing, rollback, checklist and 4-eye checker. c. Bank approval in line with change schedule. 2. Take stock of changes to be reviewed in Tuesday CAB which includes ADB + CBA + TechOps. 3. Change owner to present during Tuesday LCS CAB. Any actions/changes to be noted. 4. MoM to be sent out for the approved changes. All changes to be approved 4 hours prior to scheduled deployment. 5. Review changes scheduled by NTT Infra if AppOps support is required and share the alligned weekend support. 6. Approve DB related changes during change deployment. If required perform 4-eye checker based on availablity. 7. Ensure on-call support during weekend change deployment. Monthly KPI Report for ADB and CBA 1. Extract valid P1 / P2 SFDC cases for ADB and CBA and derive MTTR time. 2. Change success rate of LCS + NTT Infra changes. 3. Remediation % of application vulnerabilities. 4. Backlog of all open incidents. 5. Stock of repeat incidents with same RCA. BAU Review Calls 1. NTT Infra + NTT AppOps internal process call every Monday to discuss issues/improvements. 2. Fornightly governance call every Tuesday with NTT Infra to review critical BAU items and progress update. 3. LoanIQ Squad Sprint planning every Wednesday. New format of sending BAU updates by Tuesday COB. 4. BAU to Green call with Steve every weekday. CBA dashboard reviewed of critical / ageing tickets. 5. NTT Service Improvement and Governance call to review SFDC housekeeping, Service Improvements plan.

Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world . We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6, 500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram. Job Description: In this position, your primary duty is to provide specialized expertise in global payroll consulting across different countries and jurisdictions, ensuring that payroll processes are carried out effectively and in compliance with international standards. Key Responsibilities: -Manage the end-to-end monthly payroll process for clients in various countries and jurisdictions. -Support or lead the implementation of global payroll platforms for our clients. -Oversee the collection and validation of payroll data, ensuring its availability and accuracy on digital platforms. -Plan and organize clients payroll compliance requirements. -Process and review full-cycle payroll for multiple clients with medium to high complexity, ensuring timeliness and accuracy. -Conduct research on specific customer queries and systemic issues, providing informed solutions and insights. -Assess and improve existing business practices and systems to enhance efficiency and streamline operations. -Lead project planning and track progress of key work streams through to completion. -Manage cross-functional work streams and business dependencies. -Facilitate change and readiness for clients adopting new operational methods. -Develop a comprehensive communication and engagement plan to aid efficient customer adoption. -Handle multiple stakeholder management effectively. -Establish and monitor project budgets. -Collaborate across service lines to optimize internal processes and efficiencies, such as tax return procedures. Additional Information Work Location: Bangalore We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

The Process Lead is accountable for operational performance, including meeting and exceeding contractual performance standards for the respective services Skills: •High Analytical skills •Investment operations exposure is mandate (Stock, Bond, Mutual Funds). • Strong project management orientation. • Ability to extract information with apt precision and shorter timelines and communicate to others. • Ability to navigate, research, and utilize processing guidelines...And add value as needed. • Strong problem-solving and decision-making skills through effective calibration of inputs. • Strong Numerical abilityneeds to be a role model for peers. • Ability to innovate with new ideas for continuous process improvement. • Ability to work in a team-oriented, collaborative environmentproactive help offering as needed. • Strong customer service orientation, with close watch on set procedures. • Quick learner with attention to detail. • Comfortable with Night shifts . Knowledge: • Advance knowledge in MS Excel / any other tools used in the process required • Enhanced knowledge on SOPs & procedures for aligned process. • Possess significant investment domain expertise to align with our processes. • Ability to develop dashboard & measures to proactively manage multi- client level impacts and shares with the appropriate audience as per expected schedules Location: This position can be based in any of the following locations: Chennai, Gurgaon For internal use only: R000107078