Application Operations Lead

Job Description

Req ID: 328054 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Operations Lead to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Daily Tasks 1. Review of SOD checks for CBA and Site 24x7 dashboard 2. VLS report and EOD notification mails for all 3 zones. 3. Monitor CBA SFDC queue for tickets that are yet to be assigned. 4. Monitor emails for any followups/pending tasks for CBA BAU. 5. Monitor new incidents raised as part of events/alerts in SNOW. 6. Monitor NTT Infra / LCS changes scheduled for the day. 7. Review email comms / SFDC comments if required. 8. CBA Handover from 1st to 2nd and 2nd to 3rd - review tickets, comms, tasks, learning progress. 9. Take stock of issues with CS / Products and ask for updates wherever required. 10. Health check of calendar for scheduled meetings. 11. Review of PIR documents wherever required. CBA Vulnerabilities 1. Take stock of all vulnerabilities reported in Qualys 2. Split by category and period of open and split by AppOps and Infra related. 3. Rey Montero to set up bi-weekly review call of Vulnerabilities. Certificate Renewal Planning 1. Take stock of all active certificates across PROD and NON PROD and impacted systems both in CBA and Finastra Infra. 2. Populate the 2026 renewal planned week as per recommendation provided. 3. Consolidate with CBA if all impact analysis is completed. Access Control & PAM 1. Resource wise required access poplated based on daily BAU tasks performed. 2. Workshop with NTT Infra on access control layers that can be applied on the server, database and application. 3. Conduct an impact analysis of implemention - new user creation, password resets for admin users, etc. LoanIQ Gold Configuration 1. Review the process of updating the LoanIQ configuration in both PROD and NON-PROD. 2. Gather feedback from AppVal on process prepared. 3. Review with SDMs on the process and prepare for CBA demo. Utility Script for PROD DB Dumps 1. Development in progress by Saquib - 4 components identified 2. Individual component development. 3. Review utility with Jan and Rachelle. 4. Testing to be conducted - Test when PPD refresh request comes through & bank has approved Change Management 1. LCS changes review every Monday of all ADB and CBA changes. Checks to include: a. Change ticket review - Risk, Change type, Schedule, Attachments which includes Runbook Non PROD testing results and Bank approval. b. Runbook review of steps, schedule, testing, rollback, checklist and 4-eye checker. c. Bank approval in line with change schedule. 2. Take stock of changes to be reviewed in Tuesday CAB which includes ADB + CBA + TechOps. 3. Change owner to present during Tuesday LCS CAB. Any actions/changes to be noted. 4. MoM to be sent out for the approved changes. All changes to be approved 4 hours prior to scheduled deployment. 5. Review changes scheduled by NTT Infra if AppOps support is required and share the alligned weekend support. 6. Approve DB related changes during change deployment. If required perform 4-eye checker based on availablity. 7. Ensure on-call support during weekend change deployment. Monthly KPI Report for ADB and CBA 1. Extract valid P1 / P2 SFDC cases for ADB and CBA and derive MTTR time. 2. Change success rate of LCS + NTT Infra changes. 3. Remediation % of application vulnerabilities. 4. Backlog of all open incidents. 5. Stock of repeat incidents with same RCA. BAU Review Calls 1. NTT Infra + NTT AppOps internal process call every Monday to discuss issues/improvements. 2. Fornightly governance call every Tuesday with NTT Infra to review critical BAU items and progress update. 3. LoanIQ Squad Sprint planning every Wednesday. New format of sending BAU updates by Tuesday COB. 4. BAU to Green call with Steve every weekday. CBA dashboard reviewed of critical / ageing tickets. 5. NTT Service Improvement and Governance call to review SFDC housekeeping, Service Improvements plan.