Lead - Delivery Quality

Job Description

About The Role Job Title:? Team Leader ? DepartmentDelivery Quality About The Role Participate in client calls and understand the quality requirements both from process perspective and for targets Identifya method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identifyerrors with high Inspection efficiency Provide face to face feedbackand alsosend emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reportson a daily basis Attainment of Internal & External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any otherappropriate metrics Recordidentifiederrors. This is an organizational record & can be used by the organization as itdeemsfit Job Specification Must be a graduate (Bachelors or Masters) Minimum of 6 Years of Professional and Relevant Experience inUS healthcare (RCM) in any of the following service lines Coding (Multi-specialty) Must have experience in Client and Stakeholder Management, Team Management. Good understanding of quality matrices Should have good understanding of quality tools Shift DetailsGeneral Shift / Day Shift Work ModeWFO Skills Skill Vendor Management Service Delivery Six Sigma Process Improvement Project Management Quality Assurance Outsourcing Business Process CRM Quality Management Education Qualification No data available CERTIFICATION No data available