Key Accounts Executive (Backend)

Job Description

Job Summary: The Key Accounts Executive plays a crucial role in managing and coordinating sample processing, documentation, and communication between internal teams and clients. This position ensures smooth handling of sample registrations, entry, tracking, and audit compliance while maintaining effective coordination with sales and collection teams. Key Responsibilities: Sample Management: Register samples in the hub and enter details in the daily master. Maintain worksheets, label samples, and ensure accurate documentation. Capture photos of all samples and upload them to the drive daily. Documentation & Reporting: Print visit reports for daily drop samples. Register drop samples in the collection agent app. Send daily sample acknowledgment emails to clients. Notify Key Account Executives (KAE) and Sales teams about sample mismatches. Coordination & Follow-Ups: Work closely with the Sales and KAE teams for smooth sample drop and courier coordination. Track and follow up on outstation collections (Delhi, Bangalore, Hyderabad, Kolkata) and update relevant records. Quality Check & Compliance: Verify codes and labels of outstation samples received via courier and update records. Ensure proper coordination, labeling, and dispatch of outsourced samples to respective laboratories. Maintain audit records for parameters like temperature, humidity, and housekeeping. Report Management: Collect reports from labs and forward them to the reporting team. Required Qualifications & Skills: Bachelor's degree in [Relevant Field] or equivalent experience. Strong organizational and communication skills. Proficiency in data entry and management tools. Ability to multitask and work efficiently in a fast-paced environment. Detail-oriented with a high level of accuracy in documentation. Preferred Experience: Previous experience in sample management or coordination. Familiarity with collection agent apps and reporting systems. Experience in liaising with sales and operational teams. Show more Show less