Key Account Manager

Role Summary

The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level. This is a field role focused on account servicing, customer retention, clinic engagement, and supporting Business Development Managers (BDMs) in the execution of outreach and expansion activities.

Key Responsibilities

• Ensure high levels of customer satisfaction and support retention efforts.
• Maintain daily account discipline with scheduled visits and check-ins.
• Conduct regular doctor and clinic visits to build rapport and resolve minor issues.
• Follow up on usage patterns, support tickets, and customer queries.
• Provide on-ground support during patient monitoring or deployment scenarios.
• Take structured feedback from customers and communicate it upstream.
• Assist BDMs in engagement activities such as CMEs, training programs, and campaigns.

Core Traits & Qualities

• Process-oriented and able to replicate proven field models
• Reliable, punctual, and disciplined in follow-ups
• Willingness to travel extensively within the cluster
• Friendly, approachable, and proactive in dealing with healthcare professionals
• Team-oriented and open to feedback

Eligibility & Qualifications

• 1–6 years of experience in field operations, medical sales, diagnostics, or other customer-facing roles
• Bachelor’s degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred)
• Freshers with strong interpersonal skills and a coachable attitude may be considered
• Proficient in the local language and basic spoken English
• Comfortable using smartphone apps, email, and basic reporting tools

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift
• Evening shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• 1. This role involves daily field visits to clinics and hospitals. Are you comfortable traveling extensively?
• 2. Are you open to meeting doctors, clinic staff, and patients regularly as part of your job?
• 3. Do you have any past experience in field sales, medical visits, or client servicing? If not, are you open to learning and doing this type of work?

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Application Deadline: 20/07/2025