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Delhivery
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Key Account Management

Key Account Management

Delhivery

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform:

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Skills Required

management crm verification communication portfolio excel pivot logic salesforce hubspot

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description Responsible for achieving revenue and volume growth targets for assigned accounts - Ensure Collectibles and Outstanding is within the agreed Credit Period - Develop and record business understanding of clients on CRM - Cross-Sell various VAS (Value Added Services) offered by Delhivery - Whatsapp NDR verification - Communication Module - Identification & execution of growth levers for volume and revenue growth - Managing Commercial expectations of clients within agreed margin guardrails - Operational levers like reducing RTO, ensuring high SLA - Establish Founder/Co-Founder level connections across the client portfolio - Identify reasons for any downtrend and record the next steps on CRM for execution - Cross-Sell Delhiverys Lines of Business where applicable - B2C Heavy, LTL, Warehousing, Cross-Border Key Skills - 2+ yrs previous experience in SME Account Management or Inside Sales -Comfortable in callingOffice, and Excel - Use of Pivot Tables, vlookup, logic formulas -Good communication skills - English & Hindi -Data-oriented and Systematic approach Good to have -Used some CRM previously - Salesforce/Hubspot/Leadsquared/Zoho Show more Show less

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Delhivery

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Gurgaon Haryana

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Key Account Management