3643 Kaizen Jobs - Page 24

Job Responsibilities: Production Planning & Execution Monitor and manage daily production activities to meet targets. Ensure efficient manpower and material allocation on the shop floor. Maintain machine utilization reports, cycle times, and productivity records. Heavy Machinery Handling Supervise fabrication, machining, and assembly operations of large components. Coordinate with design and QC teams to resolve shop floor issues. Ensure safety compliance and equipment maintenance. Quality & Documentation Ensure adherence to quality standards and minimize rework or rejection. Maintain production documentation, inspection reports, and ISO-related records. Team & Coordination Communicate with stores, maintenance, and purchase departments for smooth workflow. Lead and guide a team of welders, fitters, operators, and technicians. Key Skills Required: Knowledge of machine shop processes, heavy fabrication, welding, and assembly Proficient in reading engineering drawings and work orders Strong coordination, reporting, and problem-solving skills Familiarity with production tools like 5S, Lean, and Kaizen (preferred) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹32,000.00 per month Benefits: Commuter assistance Flexible schedule Provident Fund Work Location: In person

Mercer is seeking candidates to join our Remuneration Data Solutions (Career) team based in the Noida office. This is a hybrid role that requires working in the office at least three days a week. Senior Manager – Survey Administration (E) What Can You Expect? The purpose of this position is to perform various people management tasks that contribute to the efficiency and quality of our operations. You will be responsible for managing, coordinating, and completing compensation and benefits surveys. This includes overseeing all aspects of the projects, such as setting deadlines, assigning tasks and responsibilities, monitoring and evaluating project progress, and providing status updates to the leadership. Additionally, you will conduct quantitative and qualitative analyses for multiple survey projects, producing compensation, benefits and practice reports, and analytical tools that are subsequently purchased by clients. We Will Rely on You To: Demonstrate excellent people management skills to lead a team of survey analysts by recruiting, motivating, coaching, and developing team members. This includes setting clear goals and objectives, managing and prioritizing workloads, monitoring performance, and conducting one-on-one feedback sessions. Conduct regular team meetings to communicate goals, provide updates, and address any challenges. Collaborate with stakeholders during the planning, execution, and delivery of compensation and benefits surveys, ensuring adherence to timelines and quality standards. Resolve internal client escalations in a timely manner. Implement business-focused solutions within time and cost constraints. Prepare management reports and drive cross-team process improvements. Coordinate various projects and team initiatives using project management skills. Manage capacity by aligning and coordinating team availability to ensure projects are prioritized and timelines are communicated. Take ownership and accountability by assisting teams in troubleshooting issues related to both technical and business aspects of projects. Plan and develop new procedures within the area of team responsibility. Serve as a strong escalation resolution resource for direct reports on assigned projects. Clearly articulate any issues related to agreed deliverables, including impact analysis. Exhibit strong multitasking abilities and maintain a sharp focus to work with consistent rigor. Demonstrate effective and accurate reporting skills, with proficiency in MS Excel, MS PowerPoint, and MS Word. What You Need to Have: A minimum of 8 years of overall experience. At least 3-5 years of experience in people management. A Bachelor’s degree in information systems or a related field is preferred. A strong can-do attitude and self-initiative, demonstrating the ability to achieve results and drive teamwork. Extensive experience in survey management. Strong leadership, people management, project management, and client management skills. Significant experience in knowledge transfer efforts and transitions in complex processes. Demonstrated ability to manage and guide frontline managers across multiple shifts. Strong multitasking and analytical skills. What Makes You Stand Out: Understanding of compensation and benefits surveys is a plus. Knowledge and experience in project management. Strong analytical, research, and problem-solving skills, with attention to detail. Familiarity with quality tools such as Six Sigma, Lean, and Kaizen is beneficial. An executive presence that conveys composure and confidence in all situations. Effective and accurate reporting skills. Proficiency in peer reviewing, designing, and implementing control mechanisms. Why Join Our Team: We help you be your best through professional development opportunities, engaging work, and supportive leadership. We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Interested candidates can apply here and share resumes at mridula@symbiosisindia.net . Job Description : Lead preventive and corrective maintenance of mechanical equipment. Monitor and control CAPEX projects, daily maintenance, and inventory costs. Drive sustainability and resource conservation initiatives. Plan and execute equipment shutdowns with minimal downtime. Conduct breakdown analysis and implement CAPA. Ensure compliance with ISO, TS 16949, OHSAS, EMS, TPM, and safety norms. Manage procurement, RFQs, and PRs for maintenance-related items. Handle manpower planning, shift scheduling, and training needs. Perform electrical safety officer duties and maintain audit readiness. Promote team discipline, skill development, and continuous improvement. Identifying training needs and fostering team spirit across the department.

🏭 We’re Hiring: AGM / Sr. Manager – Production 🏢 Department: Production 🧑‍💼 Reports to: Plant Head 📌 Industry: Manufacturing (Rubber Compounding Preferred) Are you a dynamic leader with deep expertise in production planning, process optimization, and team development? We're looking for an experienced AGM / Sr. Manager – Production to drive manufacturing excellence and ensure timely, quality-driven output. 🔧 Key Responsibilities ✔ Lead daily production operations and cross-functional coordination ✔ Optimize production processes and improve plant efficiency ✔ Monitor shop floor activities and ensure adherence to quality standards ✔ Plan raw material, manpower, and preventive maintenance ✔ Collaborate with departments like PPC, Maintenance, HR, Purchase & Tool Room ✔ Ensure compliance with IATF 16949, ISO, and EMS ✔ Mentor and develop the production team ✅ What We’re Looking For 🎓 Diploma / B.E. / B.Tech in Rubber or Polymer Technology 🛠 15–20 years of relevant experience in the manufacturing sector (rubber industry preferred) 💡 Strong knowledge of compounding, mixing, and moulding processes 🤝 Proven leadership and team management skills 📊 Experience in driving Kaizen, safety, and quality initiatives 📈 Key Metrics You’ll Influence Compound quality & cost Downtime reduction Rejection rates Capacity utilization Process improvements & safety KPIs

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Mercer is seeking candidates to join our Remuneration Data Solutions (Career) team based in the Noida office. This is a hybrid role that requires working in the office at least three days a week. Senior Manager - Survey Administration (E) What Can You Expect? The purpose of this position is to perform various people management tasks that contribute to the efficiency and quality of our operations. You will be responsible for managing, coordinating, and completing compensation and benefits surveys. This includes overseeing all aspects of the projects, such as setting deadlines, assigning tasks and responsibilities, monitoring and evaluating project progress, and providing status updates to the leadership. Additionally, you will conduct quantitative and qualitative analyses for multiple survey projects, producing compensation, benefits and practice reports, and analytical tools that are subsequently purchased by clients. We Will Rely On You To Demonstrate excellent people management skills to lead a team of survey analysts by recruiting, motivating, coaching, and developing team members. This includes setting clear goals and objectives, managing and prioritizing workloads, monitoring performance, and conducting one-on-one feedback sessions. Conduct regular team meetings to communicate goals, provide updates, and address any challenges. Collaborate with stakeholders during the planning, execution, and delivery of compensation and benefits surveys, ensuring adherence to timelines and quality standards. Resolve internal client escalations in a timely manner. Implement business-focused solutions within time and cost constraints. Prepare management reports and drive cross-team process improvements. Coordinate various projects and team initiatives using project management skills. Manage capacity by aligning and coordinating team availability to ensure projects are prioritized and timelines are communicated. Take ownership and accountability by assisting teams in troubleshooting issues related to both technical and business aspects of projects. Plan and develop new procedures within the area of team responsibility. Serve as a strong escalation resolution resource for direct reports on assigned projects. Clearly articulate any issues related to agreed deliverables, including impact analysis. Exhibit strong multitasking abilities and maintain a sharp focus to work with consistent rigor. Demonstrate effective and accurate reporting skills, with proficiency in MS Excel, MS PowerPoint, and MS Word. What You Need To Have A minimum of 8 years of overall experience. At least 3-5 years of experience in people management. A Bachelor's degree in information systems or a related field is preferred. A strong can-do attitude and self-initiative, demonstrating the ability to achieve results and drive teamwork. Extensive experience in survey management. Strong leadership, people management, project management, and client management skills. Significant experience in knowledge transfer efforts and transitions in complex processes. Demonstrated ability to manage and guide frontline managers across multiple shifts. Strong multitasking and analytical skills. What Makes You Stand Out Understanding of compensation and benefits surveys is a plus. Knowledge and experience in project management. Strong analytical, research, and problem-solving skills, with attention to detail. Familiarity with quality tools such as Six Sigma, Lean, and Kaizen is beneficial. An executive presence that conveys composure and confidence in all situations. Effective and accurate reporting skills. Proficiency in peer reviewing, designing, and implementing control mechanisms. Why Join Our Team We help you be your best through professional development opportunities, engaging work, and supportive leadership. We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Date: Jul 12, 2025 Location: Pune, IN Apply now » Apply now Apply for Job Enter your email to apply Position Summary With Job Responsibilities Brief Role Description (one line description including travel if any) : Responsible for Equipment Engineering, System Integration, Installation/commissioning of New Facility, equipment, Project closures, drive IOT Projects & support to Manufacturing /Quality for continuous Improvement. Job Roles & Responsibilities Initially to monitor project execution. Equipment Engineering and System Integration scope finalization Installation & Commissioning Process Tryouts and BITS Closure Inter Shop Integration CT Proving and Support to process & Quality team to achieve targets m-PAP completion EPA Introduction Preparation of process sheet / PFMEAs/ Digitization of process & design documents Drive BIW Specific IOT Project on Quality & Maintenance area. Cost Reduction focused idea implementation as per turnaround 2.0 target Conformance and Preparation for regulatory audits like IATF 16949 , OHSHAS, EMS etc. Participate in WCQ/TQM Initiatives Kaizen and continuous Improvement. Education: Bachelor degree in Engineering preferably from Electrical or control background. Mechanical is 2nd choice. Experience : Minimum 3 years in Industry Skills Manufacturing process for BIW Control System Knowledge SAP / PLM / / AUTOCAD PLC and Robot Programming will be of added advantage Benchmarking / KAIZEN / TPM PFMEA / Problem Solving Techniques Management reporting Excellent communications Good interpersonal Skill Education Work Experience Tata Motors Leadership Competencies Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel Driving Execution - Translating strategy into action and execution Leading by Example - Encouraging and following ethical standards Leading Change - Recognizing the need for change, initiating and adapting to change Motivating Self and Others - Inspiring teams and individuals Functional Competencies Tags Apply now » Apply now Apply for Job Enter your email to apply

As a Quality/Production Engineer , you will be responsible for ensuring that manufactured products meet established quality standards while simultaneously optimizing production processes for efficiency and cost-effectiveness. This hybrid role involves implementing quality control measures, analyzing production data, troubleshooting manufacturing issues, and driving continuous improvement initiatives on the shop floor. You will act as a crucial link between design, production, and quality assurance, ensuring seamless operations and adherence to specifications. Responsibilities Process Optimization Efficiency: Monitor and analyze production processes to identify areas for improvement in efficiency, cycle time, and material utilization. Develop and implement strategies to optimize workflows, reduce waste ( Lean Manufacturing principles ), and minimize downtime. Design and implement jigs, fixtures, and tooling to enhance production capabilities and product quality. Collaborate with the maintenance team to ensure machine uptime and performance. Quality Assurance Control: Establish, implement, and maintain quality control procedures and inspection plans for raw materials, in-process components, and finished goods. Conduct regular quality audits on the production line to ensure adherence to quality standards ( e.g., ISO 9001, IATF 16949, GMP specify relevant standard ). Investigate and resolve quality-related issues, customer complaints, and non-conformities using root cause analysis tools (e.g., 5 Whys, Fishbone Diagram). Develop and implement Corrective and Preventive Actions (CAPA) to eliminate recurrence of quality defects. Data Analysis Reporting: Collect, analyze, and interpret production and quality data to identify trends, performance gaps, and opportunities for improvement. Prepare and present regular reports on production output, quality metrics ( e.g., Defect Rate, First Pass Yield ), and improvement initiatives. Utilize Statistical Process Control (SPC) tools to monitor process stability. Troubleshooting Problem Solving: Provide technical support to production teams to resolve manufacturing challenges and machine issues. Lead problem-solving sessions to address recurring operational or quality bottlenecks. Documentation Training: Create and update Standard Operating Procedures ( SOPs ), work instructions, and quality documentation. Train production personnel on new processes, quality standards, and equipment operation. Continuous Improvement Initiatives: Drive and participate in Kaizen, Six Sigma, or other continuous improvement projects aimed at enhancing product quality and manufacturing efficiency. Collaborate with RD and Design teams for Design for Manufacturability (DFM) and Design for Quality (DFQ) initiatives. This job is provided by Shine.com

As an Assistant Manager - Production , you will support the Production Manager in overseeing daily manufacturing operations, managing production schedules, leading a team of supervisors and operators, and ensuring that production targets are met while maintaining quality and safety standards. This role requires strong leadership, excellent problem-solving skills, and a solid understanding of manufacturing processes and lean principles. Responsibilities Production Planning Execution: Assist the Production Manager in developing and implementing daily, weekly, and monthly production plans to meet output targets. Monitor production progress, identify potential bottlenecks, and implement corrective actions to ensure timely completion of orders. Coordinate with planning, raw material, and dispatch departments to ensure smooth material flow and on-time delivery. Team Leadership Management: Supervise and guide a team of production supervisors and shop floor operators, fostering a productive and disciplined work environment. Conduct regular team meetings to communicate targets, address concerns, and motivate staff. Oversee workforce management, including shift assignments, attendance, and leave management. Participate in the training and development of production personnel, enhancing their skills and efficiency. Quality Assurance Control: Ensure strict adherence to product specifications and quality standards ( e.g., ISO 9001, IATF 16949, GMP specify relevant standard ). Implement and monitor quality control checks at various stages of production. Investigate root causes of production defects or customer complaints and drive the implementation of Corrective and Preventive Actions (CAPA) . Promote a culture of quality awareness among the production team. Process Optimization Continuous Improvement: Identify opportunities for process improvement to enhance efficiency, reduce waste ( Lean Manufacturing principles ), and optimize resource utilization. Lead or participate in Kaizen, Six Sigma, or other continuous improvement projects aimed at increasing productivity and reducing costs. Analyze production data and metrics to identify trends and areas needing attention. Safety Compliance: Ensure strict adherence to all company safety policies, procedures, and industrial regulations on the shop floor. Conduct regular safety inspections and promote safe working practices to prevent accidents and injuries. Ensure compliance with all relevant labor laws and environmental regulations. Reporting Documentation: Prepare and maintain accurate production records, reports, and documentation (e.g., daily production reports, efficiency reports, downtime logs). Present operational performance updates and challenges to the Production Manager. This job is provided by Shine.com

Job Summary Kaizen Super Speciality Hospital is 50 bedded multispeciality hospital near Nitin Company Junction, Thane (W). There are vacancies for the position of Staff Nurses for ICU Job Type: Full-time Address: Kaizen Super Speciality Hospital,Ranka Chambers, 1st floor, Above Raanka Banquet, Road No. 33, Near Nitin Company Junction, Thane West, Thane, Maharashtra 400604 Job Description The candidate will have to supervise all the nurses, assign duties, train new nurse She will coordinate with the consultants She will have to do all the documentation work as required by NABH (training will be provided) She should be well able to manage emergencies in ward. She should have experience in handling post surgical patients. Required Experience, Skills and Qualifications Minimum Experience for 5 years is compulsory Job Type: Full-time Pay: From ₹30,000.00 per month Schedule: Fixed shift Work Location: In person

Company Description Ring Plus Aqua Ltd, a subsidiary of Raymond, is a leader in manufacturing automotive components such as Flywheel Ring Gears, Water Pump Bearings, Flexplates, and Machined Components. Incorporated in 1984, the company operates out of Nashik with a corporate office in Mumbai, India. Ring Plus Aqua Ltd. is certified with IATF/ISO/TS 16949 Quality system and follows advanced management practices, including TOC, Lean Manufacturing, and Kaizen. We focus on producing products with flexible delivery and reliable quality that exceed customer expectations. Role Description This is a full-time on-site role for an Assistant Manager Purchase located in Sinnar. The Assistant Manager Purchase will be responsible for managing purchase orders, supplier relationships, and inventory levels. Day-to-day tasks include negotiating with suppliers, ensuring timely delivery of materials, maintaining accurate records, and collaborating with other departments to meet production needs. Qualifications Strong negotiation and supplier relationship management skills Proficiency in inventory management and purchase order processing Excellent organizational and record-keeping abilities Ability to collaborate effectively with other departments and teams Experience in the automotive industry is a plus Bachelor's degree in Supply Chain Management, Business Administration, or a related field Knowledge of IATF/ISO/TS 16949 standards and Lean Manufacturing practices

Casagrand is a real estate developer headquartered in Chennai, India, established in 2003, offering a diverse portfolio of residential properties, including apartments, villas, and plots, with projects across South India and expansions into cities like Bengaluru, Hyderabad, and Coimbatore. You should have 3 to 4 years of experience in the field. Your responsibilities will include designing Standard Operating Procedures (SOPs) by collaborating with stakeholders, assessing the gaps and bottlenecks in the processes, identifying process improvement opportunities, and chartering process improvement projects. You will need to understand the business needs and build a quality framework for internal and external customers. Working as a team along with process owners and functional team members is crucial. Additionally, you will be evaluating the financial impact/savings due to the process improvement. To qualify for this position, you should be a Graduate or Equivalent. Skills required for this role include good knowledge in CMMI & Agile framework, proficiency in tools like Minitab, Visio, and Kaizen, as well as experience in Business Process Mapping.,

As a Mechanical Maintenance Engineer based in Jaipur, you will be responsible for planning, mentoring, and demonstrating maintenance activities. You should possess a Bachelor's degree in Mechanical Engineering with 4-8 years of experience. An essential requirement for this role is hands-on experience with CNC Machines and core maintenance activities. Your role will involve having a deep understanding of CNC Machines, conventional machines, and heat treatment processes and controls. You must be well-versed in Quality Management Systems (QMS), Environmental Health and Safety (EHS) standards, Energy Management Systems (EMS), Fire Safety, as well as various national and international standards. To excel in this position, you should actively engage in shop floor management to ensure optimal resource utilization. Additionally, knowledge of quality tools such as Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Control Plan, Continual Improvement, loss identification, data analysis, and waste management is crucial. Proficiency in Total Productive Maintenance (TPM) practices and a strong focus on communication, cost reduction, and energy-saving initiatives are highly desirable. Your skill set should include expertise in core maintenance activities, troubleshooting of Hydraulics and Pneumatics systems, mechanical actuators, valves, power train systems, lubrication management, and material movement by conveyorized systems. You should also be familiar with CNC machines, heat treatment equipment, and be capable of RCA identification with defined action plans. Experience in implementing Kaizen, Pokayoke, and system design modifications will be advantageous for this role.,

As the Manager- Continuous Improvement at Krishnapatnam, you will be responsible for driving continuous improvement initiatives within the unit. Your main activities will include reducing equipment downtimes through RCA's and ensuring adherence to preventive maintenance schedules. You will review processes to identify gaps between current outputs and expected requirements, and implement various methodologies such as 5s, Kaizen, TPM, and Autonomous Maintenance. Your role will involve optimizing assets, energy, manpower, and processes at the plant level to improve efficiency. You will focus on increasing OEE by implementing continuous monitoring systems, enhancing capacity utilization of assets, and ensuring zero valid product complaints in terms of Quality & Food Safety. Additionally, you will work towards reducing FG Leakage/Damage at the plant level and monitoring budget adherence. Your educational qualifications should include a B.Tech / M. Tech degree, CI certification, ISO certification, and Food Safety certification, along with 12-15 years of relevant experience. You should possess leadership skills, planning and execution abilities, as well as knowledge of SAP. Key Performance Indicators for this role include auditing skills, quality control, ISO standards, root cause analysis, drafting skills, and knowledge of various management systems. You should also demonstrate excellent communication, problem-solving, interpersonal, and mentoring skills to drive process improvements effectively. In addition to strong technical knowledge and analytical skills, you must have good people management skills. Your responsibilities will include knowledge of pumps, couplings, gearboxes, heating and cooling systems, and project management. You should exhibit leadership qualities, decision-making abilities, and talent management skills to lead the team effectively. Overall, as the Manager- Continuous Improvement, you will play a crucial role in enhancing productivity, efficiency, and safety standards at the plant level. Your contributions will be instrumental in driving continuous improvement initiatives and ensuring operational excellence within the organization.,

To co-ordinate and execute day-to-day administrative and corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in accordance with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A To ensure the continuing good standing of client companies by ensuring all company law and contractual requirements are complied with. To handle various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures. To build, develop and maintain partnerships with Operation teams in Luxembourg To assist in performing review of core processes, complex ad hoc works, and all other client requirements, as needed. Core Responsibilities Responsible for the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in line with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A. Acts as a point of contact for daily operations on complex clients Assist with the audit process, Attend board and shareholders meetings Finalise board minutes, prepare complex board packs Review board minutes of more junior team members Prepare and review RCS, RBO, UBO and other related documents Review of bank account opening forms Coordinate with the Lux FCS and Payment team on payments processing Conduct transaction monitoring (TM), monitor/ensure TM are properly conducted for all payments Conduct/review Compliance File Review (CFRs) of Client files Assists on client onboarding processes. Ensure prompt follow-up and timely execution of requests, in good quality, from the Lux FCS team Coordinate deliverables for a sub-team of typically up to 3 more junior team members in working closely together with Assistant Manager To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships with the FCS team. Acquire knowledge to become specialists of their designated clients' requirements and deliverables. Seeks knowledge and expertise for their own professional development. Minimize risk to IQEQ by following all procedures, rules, laws, regulations and checklists. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Systems Monitors and updates all deliverables via Navigator Flow in a timely manner, as needed. Ensures filing of documents on Navigator Doc are completed accurately, under the proper name convention and in a timely manner. Monitor and ensure that Antrance is properly updated in line with internal guidelines Understands and uses best practice on workflow platform/s. Risks Ensures relevant procedures and checklists are adhered to and completed to mitigate errors. Acquires knowledge of risk factors and potential breach. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. Courage - Stepping up to address difficult issues, saying what needs to be said. Drives Results - Consistently achieving results, even under tough circumstances. Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organisation moving forward.

Role: Process Engineering Mangement-HVAC Domain Location: Gurgaon Full/ Part-time: Full Time. Build a Career With Confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About The Role seeking highly detail-oriented individual for process Engineering function, for developing, implementing, and optimizing manufacturing processes in air conditioning production. The role focuses on improving productivity, quality, and safety through lean manufacturing, automation, and continuous improvement initiatives. Role Responsibilities Analyze, develop, and optimize production processes for air conditioning components and assemblies (compressors, coils, casings, refrigerant lines, etc.) Design and implement Standard Operating Procedures (SOPs) for key production stages. Perform time-motion studies and line balancing to maximize throughput. Lead cost-reduction initiatives without compromising quality or safety. Evaluate and install new tools, jigs, and fixtures for better process control. Coordinate with R&D, Quality, and Maintenance teams to support NPD (New Product Development) and resolve production issues. Monitor Key Performance Indicators (KPIs) such as OEE, cycle time, scrap rate, and process yield. Ensure compliance with safety, environmental, and quality standards (ISO, BIS, etc.) Use lean tools (5S, Kaizen, Poka-Yoke, Value Stream Mapping, etc.) for continuous improvement. Train shop floor personnel on process changes and improvements. Minimum Requirements 5 to 10 years experience of process engineering B.E./B.Tech in Mechanical / Production / Industrial Engineering Strong knowledge of HVAC manufacturing processes (brazing, assembly, testing) Proficiency in CAD tools and manufacturing software (ERP/MES) Good understanding of Six Sigma, lean manufacturing, and quality systems Excellent problem-solving, analytical, and communication skills Knowledge of safety and environmental regulations in manufacturing Preferred Certifications Prior experience in HVAC or white goods manufacturing industry. Knowledge of automation and Industry 4.0 concepts. Benefits We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave. Drive forward your career through professional development opportunities. Achieve your personal goals with our Employee Assistance Programme. Our Commitment To You Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice

Role: Process Engineering Mangement-HVAC Domain Location: Gurgaon Full/ Part-time: Full Time. Build a Career With Confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About The Role To lead the process engineering function, ensuring efficient, safe, and cost-effective manufacturing processes for air conditioning products. Responsible for continuous improvement, new product integration into production, and supporting cross-functional teams in achieving production goals Role Responsibilities Design, implement, and optimize manufacturing processes for HVAC product assembly lines. Develop standard operating procedures (SOPs), work instructions, and process flows. Implement lean manufacturing and Six Sigma methodologies to reduce waste and improve productivity. Collaborate with R&D, design, and production teams for smooth NPI. Support pilot runs and validates new process capabilities for new models or variants. Identify and evaluate manufacturing equipment needs, process automation, and tooling. Coordinate with vendors and internal teams for installation and commissioning of equipment. Ensure processes comply with quality standards (ISO 9001, ISO 14001, etc.). Conduct root cause analysis (RCA) for process-related issues and drive corrective actions. Work closely with Quality Assurance for process audits and CAPA. Lead initiatives for cycle time reduction, labor productivity, and energy efficiency. Analyze and control manufacturing cost drivers. Lead and mentor a team of process engineers and technicians. Provide training on process control, safety, and lean tools. Minimum Requirements B.E./B.Tech in Mechanical, Production, or Industrial Engineering. Experience: 8–15 years of experience in process engineering or manufacturing engineering, preferably in HVAC or other consumer durables/electro-mechanical industries. Strong knowledge of HVAC product manufacturing processes. Familiarity with assembly line balancing, PFMEA, time-motion study. Proficiency in AutoCAD, SolidWorks, or other design tools. Experience with ERP systems (e.g., SAP). Good communication and leadership skills. Preferred Certifications Six Sigma Green Belt or Black Belt Lean Manufacturing Certification TPM, Kaizen, or TQM knowledge Benefits We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave. Drive forward your career through professional development opportunities. Achieve your personal goals with our Employee Assistance Programme. Our Commitment To You Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice

MUST BE A U.S. CITIZEN OR HAVE PERMANENT RESIDENCY Position Summary The Director of Operations will have a deep technical understanding of advanced manufacturing processes—including CNC machining, grinding, and metrology—is essential. The Director must ensure precision, repeatability, and efficiency in operations while implementing best practices in process control, quality assurance, and automation. The Director of Operations is a hands-on leader who will drive manufacturing performance, efficiency, and growth across two facilities. This role requires an energetic change agent who thrives in high-performance environments, builds strong cross-functional relationships, and leads by example to instill a culture of continuous improvement, teamwork, and accountability. Key Responsibilities Transformational Leadership & Change Management Serve as a hands-on leader and change agent, setting the tone for a culture of engagement, collaboration, and operational excellence. Inspire, coach, and mentor teams to embrace innovation, continuous improvement, and accountability at all levels. Lead from the front, engaging directly with employees on the shop floor and in key operational initiatives. Foster a collaborative work environment that encourages teamwork, open communication, and a shared commitment to success. Operational Leadership & Strategy Oversee end-to-end manufacturing operations across two facilities, ensuring alignment with business objectives. Develop and execute Lean manufacturing and continuous improvement strategies, leveraging Hoshin Kanri and X-Matrix strategic deployment frameworks. Implement and oversee SQDIP (Safety, Quality, Delivery, Inventory, Productivity) Daily Management Systems to drive real-time performance visibility and decision-making. Drive cross-functional collaboration between operations, engineering, supply chain, and quality to optimize production flow and efficiency. Champion operational problem-solving methodologies, including root cause analysis, A3 problem solving, and structured kaizen events. Manufacturing Process & Technical Expertise Optimize CNC machining, grinding, and metrology processes to ensure precision, repeatability, and efficiency. Oversee and refine Computer Numerical Control (CNC) operations, multi-axis machining, and precision grinding technologies. Champion process control methodologies, including real-time metrology, in-process inspection, and on-floor Coordinate Measuring Machine (CMM) integration. Drive automation and digital manufacturing initiatives to enhance throughput and operational efficiency. Work closely with engineering teams to refine machining tolerances, tool path optimization, and advanced programming. Financial & Performance Optimization Establish and track Key Performance Indicators (KPIs) that provide real-time operational insights to drive data-based decision-making. Optimize manufacturing processes to improve cost structures, margin performance, and EBITDA contributions. Oversee budgeting and cost control measures to maximize operational efficiency while maintaining quality and safety standards. Develop inventory management strategies that balance working capital with production demands. Supply Chain & Logistics Strategy Oversee end-to-end supply chain functions, ensuring timely procurement, inventory control, and vendor management. Develop and implement logistics strategies to optimize material flow, equipment utilization, and workforce planning. Ensure compliance with regulatory, customer, and internal quality requirements. Employee Engagement & Workforce Development Drive employee engagement by creating an inclusive and motivating work environment where people feel valued and invested in company success. Mentor and develop future leaders, ensuring robust succession planning and workforce development programs. Implement a cross-training matrix to enhance workforce versatility and operational agility. Lead change management initiatives, ensuring team alignment and adoption of new processes, systems, and best practices. Foster a culture of accountability and empowerment, where employees take ownership of their roles and contribute to organizational success. Qualifications & Experience Bachelor’s degree in Engineering, Manufacturing, Operations Management, or a related field (Master’s preferred). 10+ years of progressive leadership experience in manufacturing operations, preferably within aerospace, defense, or precision machining. Proven ability to lead large-scale operational transformations while maintaining high employee engagement and morale. Deep technical expertise in CNC machining, grinding, and metrology, with the ability to optimize these processes for efficiency and precision. Strong background in Lean manufacturing, Six Sigma, and process improvement initiatives. Experience in Hoshin Kanri, SQDIP daily management, and structured problem-solving methodologies. Knowledge of supply chain, procurement, logistics, and quality management systems (AS9100, ISO9001, NADCAP). Lean Six Sigma Black Belt certification is a plus. Exceptional ability to drive organizational transformation and culture change.

Job Category Job Type: Job Location: Salary Years of Experience: Position: Manager - Quality Control & Assurance Job Location: Rakhial, Ahmedabad Experience Required: 06 to 07 Years Qualification: B.E/Diploma in EC/EE or working in similar field : Interpersonal Skills Should be very good in communication and Presentation Skills Team-leading with a positive approach Work Experience Should have experience in similar role in electronics repair like Large Appliance, etc. (AC, TV, Washing Machine, Refrigerator) Process Knowledge: Should have experience to handle in in-process, Final inspection, Pre-delivery inspection line, etc. in quality department Should have knowledge of ISO 9001:2015 (QMS) Expertise in preparing and updating PFC, WIs, SOPs, etc. Can provide quality training and skill matrix cards according to the training plan Can provide training and can implement quality tools like 5S, Kaizen, 3M, ESD, 7QC, etc. Must have experience to conduct internal and external audits and follow up /Closure of NCR. Iceberg Elements Competency Attribute List Skills Fluency in English Management Skill Client Communication Report making and Presentation skills Process Skills 5S, Kaizen, Quality tools Team handling Skills Rapport Building Skills Telephone Etiquettes Meeting Etiquettes Listening Skills Questioning Skills Knowledge Email Microsoft Word Excel PowerPoint Thanks and Regards, Madhumitha A Recruitment Coordinator Angel and Genie Email Phone: 91 6305740845

Role: Process Engineering Mangement-HVAC Domain Location: Gurgaon Full/ Part-time: Full Time. Build a Career With Confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About The Role To lead the process engineering function, ensuring efficient, safe, and cost-effective manufacturing processes for air conditioning products. Responsible for continuous improvement, new product integration into production, and supporting cross-functional teams in achieving production goals Role Responsibilities Design, implement, and optimize manufacturing processes for HVAC product assembly lines. Develop standard operating procedures (SOPs), work instructions, and process flows. Implement lean manufacturing and Six Sigma methodologies to reduce waste and improve productivity. Collaborate with R&D, design, and production teams for smooth NPI. Support pilot runs and validates new process capabilities for new models or variants. Identify and evaluate manufacturing equipment needs, process automation, and tooling. Coordinate with vendors and internal teams for installation and commissioning of equipment. Ensure processes comply with quality standards (ISO 9001, ISO 14001, etc.). Conduct root cause analysis (RCA) for process-related issues and drive corrective actions. Work closely with Quality Assurance for process audits and CAPA. Lead initiatives for cycle time reduction, labor productivity, and energy efficiency. Analyze and control manufacturing cost drivers. Lead and mentor a team of process engineers and technicians. Provide training on process control, safety, and lean tools. Minimum Requirements B.E./B.Tech in Mechanical, Production, or Industrial Engineering. Experience: 8–15 years of experience in process engineering or manufacturing engineering, preferably in HVAC or other consumer durables/electro-mechanical industries. Strong knowledge of HVAC product manufacturing processes. Familiarity with assembly line balancing, PFMEA, time-motion study. Proficiency in AutoCAD, SolidWorks, or other design tools. Experience with ERP systems (e.g., SAP). Good communication and leadership skills. Preferred Certifications Six Sigma Green Belt or Black Belt Lean Manufacturing Certification TPM, Kaizen, or TQM knowledge Benefits We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave. Drive forward your career through professional development opportunities. Achieve your personal goals with our Employee Assistance Programme. Our Commitment To You Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice

Developing production schedules and plans to meet customer demand while optimizing the use of resources such as labor, materials, and equipment. Meet quality standards. Responsible for Inventory management, production cost, process improvements. Required Candidate profile BE/B Tech Mechanical with 15-20 yrs of exp in manufacturing industry preferably in minerals processing , cement industry or likes for at least 5 yrs as a Plant Head. Hands on in LEAN/KAIZEN/GMP’s/ISO

Description The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. Key job responsibilities Develop strategies for continuous improvement in process and customer quality. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects Able to drill into large amounts of data and extract meaningful business metrics. Perform data analysis on trends observed and recommend solutions to the product and Business teams Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. Establishes key reports for functional area Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format The Candidate Is/has Aptitude and interest for Upstream Defect Elimination. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About The Team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Basic Qualifications Experience using data to influence business decisions 1+ years of interacting with customers/stake holders experience Bachelor's degree Knowledge of MS office. Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects. Preferred Qualifications Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience working in e-commerce / retail / supply chain / financial services business Knowledge of SQL or Python Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ Job ID: A3031591

Description This role is scoped to manage a team, who support quality across global markets. Additionally, the manager will partner with stakeholders across regions to drive publishing and customer experience. Key responsibilities of the manager will include owning operations goals around SLA, quality and productivity, stakeholder management, staff management (hiring, training, performance and talent management), driving significant process improvement initiatives in the team and management reporting. Key job responsibilities Is the front line manager for a team, which supports conversion/quality/publisher education of titles published globally. Support operations goals around SLA, quality and productivity. Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated. Executes people specific actions on coaching and and team engagement. Responsible for identifying customer impacting issues, finding and implementing solutions. Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issues etc. Responsible for achieving attrition rate. Ensures high quality standards for interviewing and hiring for the team. A day in the life Responsible for building a high performance team that will achieve and exceed the charter and goals for the program. Ensure effective utilization of resources to drive high team efficiency. Provide inputs for operational planning. Drive process improvements and meet OP targets. Provide inputs for OPEX reviews. Basic Qualifications 2+ years of team management experience. 2+ years of account management experience. Experience in driving and leading process improvements. Ability to read trends and propose changes. Knowledge in Microsoft Office products and applications. Preferred Qualifications Graduate of any degree. Knowledge of Lean, Kaizen, Six Sigma concepts. Experience in managing critical operational processes, with SLA responsibility. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 15 SEZ Job ID: A3031652

Your role In this role you will play a key role in. Subject Matter Expert in US Employment Based Immigration (H-1B, L-1) Review the request and determine the employees eligibility for the respective petition type based on the internal policies and immigration regulations. Guide the employees and managers on the immigration policy and requirement, and the process to be followed and help them raise the request in the internal portal. Provide guidance to employees to provide necessary documents and evidence to support the petition processing. Reviewing all documents & information submitted by Employee & Managers to ensure they are accurate and meet requirements and draft the petition. Reviewing LCAs to ensure it is procured accurately to file the application. Do self-review of the petition drafted before sending it for final review. Follow the rules and regulations, internal policy, and immigration regulations, and report any non-compliance to Leads & compliance team. Ensuring that deadlines / SLAs are met. Tracking the status of each application in system & tracker daily. Keeping employees, managers & clients updated on status of the application. Coordinating with internal teams (LCA, C&B, Reviewer teams) as needed. Upgrade self on immigration rules, requirements & policies Adhering to SLAs Strong communication skills to be able to respond to employee / business/ respective stakeholders queries within 24 hours. Shift timings2PM to 11:30PM IST. Your profile Minimum 3-7 years of US business immigration experience as an Immigration expert in a fast-paced and high-volume environment. Specific experience with H1B, L1 petition preparation. Strong drafting skills of immigration petitions Strong communication skills, to be able to respond to employee / business/ respective stakeholders queries within 24 Ability to work effectively both independently and as part of a team. A proactive and solutions-oriented mindset, with commitment to excellence. Ability to maintain confidentiality and handle sensitive information with discretion. Must have growth mindset and continue to learn & develop skills and learn from mistakes. Strong proficiency with the MS Office Suite, including Excel, Word, and PowerPoint. Excellent time-management skills, accuracy and attention to detail are essential. Experience in handling International Assignment Transfers Ability to navigate through data and reports Experience in handling US & Canada immigration process end to end. What you''ll love about working here Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

In this role you will play a key role in: In this role you will ensure all Service Level Agreements are adhered to and provide the client with a high-quality service and drive continuous improvements. You will promote teamwork, provide employees with coaching and feedback for a small/medium size team. You will network with other functions and will interact with Client Leadership and manage the relationship on local (country) and often on regional level. Your Role: Lead the Cash Application Department, ensuring smooth execution of end-to-end cash operations and alignment with overall O2C objectives. Act as the primary escalation point for operational issues, troubleshooting complex cases, and collaborating with clients and internal stakeholders. Drive process excellence and innovation by applying Lean Six Sigma methodologies to improve collections, cash application, and reconciliation activities. Manage transactional accuracy, ensuring incoming payments are correctly applied, unapplied cash is investigated, and all entries meet audit and compliance standards. Oversee financial reporting, producing management reports, business analyses, and ad-hoc insights to support strategic decision-making. Coordinate AP/AR netting activities, enforcing intercompany compliance and embedding robust financial controls into daily transactions.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations). Experience:3-5 Years.