Posted:1 month ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities 1. Proficiency in NICE InContact Studio, Central, or CXone tools 2. Knowledge of VoIP,SIP, and telephony systems. 3. Proven experience implementing NIVE InContact or similar cloud -based contact center solutions. 4.Strong understanding of contact center technologies ,including IVR,ACD(Automatic Call Distribution ) and call routing. 5. Experience with integrations involving CRM systems (E.g., Salesforce, Zendesk) 6.Proficiency in languages like Java,Python,or C# for backend development. 7. Good Customer Communication Key Responsibilities 1. Plan, design and execute the implementation of the NICE InContact platform to meet organizational needs. 2.Configure contact routing, IVR (Interactive Voice Response), scripting, and other system components. 3.Integrate NICE InContact with CRM systems, workforce management tools and other business applications. 4. Conduct training sessions for end-users and administrators. 5. Develop and maintain training materials and system documentation. 6. coordinate project timelines, deliverables and milestones with internal stakeholders and external vendors. Interested can share resume @ Srishankari.m@whitepapersol.com Contact: 8300145827
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