257 Ivr Jobs - Page 10

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.?For more information visit Accenture Global Network Song | ? At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The SONG practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Read about us. Blogs Qualifications Your experience counts! 5+ years of experience in working with Google CCAI solutions – creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The Strategy Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build, and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting - Global Network s SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Accenture Global Network Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales, Execution & Implementation | Level: Analyst | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2- 4 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understand :Ability to work on high-paced and complex projects. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill :Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Qualifications Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Sprinklr Implementation and product . Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat, and social channels.) applications solutioning using Architect/Composer/Interaction Designer What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The Strategy & Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network 's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, toassist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP,AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional.

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice Management Level: Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Job Summary : As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, develop, and maintain Sprinklr applications to meet business requirements. Collaborate with cross-functional teams to analyze business requirements and develop solutions. Perform unit testing and debugging of Sprinklr applications to ensure high-quality deliverables. Provide technical support and guidance to end-users and other developers. Stay updated with the latest advancements in Sprinklr and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation. Strong understanding of Sprinklr concepts and principles. Experience in developing and maintaining Sprinklr applications. Experience in debugging and troubleshooting Sprinklr applications. Experience in working with various interaction channels (IVR, web, email, chat, SMS, social media, etc.). Additional Information: The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr. This position is based at our Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad offices. About Our Company | Accenture Qualifications Experience: Minimum 2 years of experience is required Educational Qualification: Engineering Degree or MBA from a tier 1 institute

Job Description : Should have Experience in designing solutions and programming with AGI, AMI and ARI interfaces for more than 2 projects involving such interfaces with external applications. Must have Worked in UC or CC Projects, integrating Asterisk/ Free Switch IP- PBX with web applications. Should have ability to Integrate MySQL and other databases with IP- PBX for reports. Ability to work independently on challenging environment with minimal supervision Prior Exposure to CTI, IVR any Agent Desktop Application will be a perfect fit. Experience in managing, maintaining, installing and configuring Asterisk/ Free Switch IP PBX systems. Should have Hands on experience in designing dial plans for Complex UC CC Solutions Creating, Managing and Integrating service provider SIP/ VoIP Accounts with Asterisk (or) Free Switch IP- PBX and ability to configure Analogue / PRI Lines with asterisk / Free Switch IPPBX PHP programming experience for customizing built- in CC platforms. Candidate will be managing, maintaining and configuring existing Asterisk IP- PBX and integrating it with various other forms. Candidates will be trained in companys products to give end to end solutions on Open Source IP- PBX integrations. Candidate will be part of our DIGITAL Transformation team liaising with Product Strategist to develop Products based on CC UC Product Streams. Will report to the Product Owners on Product development and to Delivery Owners on Project Deliverables. Will design, develop and integrate existing products and future products placed under DIGITAL Product Line with Open Source IP- PBX. Candidates Profile Expertise in working with telephony protocols like SIP, SDP, RTP, and Web RTC. Hands- on experience in Linux with very good exposure on Linux Administration, PHP, MySQL, C# and Web maintenance.

Lead end-to-end implementation of Sprinklrs CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value. Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices. Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies. Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment. Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI. Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption. Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization. Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support. Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices. Establish trusted advisor relationships with customer champions and executive stakeholders. Qualifications 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center , RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS , UCaaS , or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer , SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in Korean and English is mandatory. What Success Looks Like You re a strategic advisor to clients and internal teams, driving measurable impact and platform maturity. You create repeatable frameworks and tools that improve team efficiency and customer outcomes. You proactively elevate the implementation practice by sharing knowledge, defining standards, and fostering innovation. You maintain a customer-first mindset, consistently exceeding expectations in high-pressure environments.

. . Mindful Souls B. V. : In FY23-24, VGL acquired Mindful Souls B. V. , a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGLs sourcing and manufacturing strengths while enhancing digital business capabilities. . Environmental and Social Responsibility: VGL is committed to sustainable business practices and renewable energy initiatives. The companys SEZ unit in India received the Excellence Award for IGBC Performance Challenge 2021 for Green Built Environment, reflecting its dedication to environmental sustainability. VGLs Your Purchase Feeds. . . initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization. Shop LC Overview: Shop LC Germany Overview: Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds. . . Our Core Values: Job Summary: We are looking for a detail-oriented Product description specialist to support our inventory title creation process and TV planning teams. This role involves creating accurate and compelling product titles, updating TV planners with brainstorm text, IVR text and collaborating across departments to gather relevant product information. The ideal candidate will be proficient in MS Excel and MS Office and possess strong communication and data entry skills. Key Responsibilities: Create clear, concise product titles for inventory systems in alignment with given guidelines for Web and TV. Input and update brainstorm text into the TV planner tool to support upcoming programming. Coordinate with cross-functional teams (e. g. , merchandising, planning, ERP, Buyers) to obtain accurate product details and ensure consistency. Maintain up-to-date product title records and assist with inventory content accuracy. Ensure all content entered is free from errors, grammatically correct, and adheres to internal naming conventions. Support ad hoc administrative and planning tasks as required. Qualifications & Skills: Proficient in Microsoft Excel and Microsoft Office Suite (Word, Outlook, PowerPoint). Strong data entry skills with high attention to detail. Basic written and verbal communication skills. Ability to work collaboratively with various departments and stakeholders. Organized and able to manage multiple tasks and meet deadlines. Prior experience in a content, coordination, or administrative support role is a plus. Location: Sitapura, Jaipur 2, 50, 000-3, 00, 000 Yearly 0. 5-2 Years Graduation/Post Graduation in related fields Thank You for Subscribing! Thank You for Applying! You have already applied in this position!!

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities: Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI. Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX. Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya Integrate with IVR systems and Proficiency in webhook setup and API integration. Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. Creation of agents in Agent builder and integrating them into end end to pipeline using python. Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. Document technical designs, processes, and setup for various integrations. Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot , generative AI models, prompt Engineering. Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. A 15 years full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities: Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya Integrate with IVR systems and Proficiency in webhook setup and API integration. Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. Creation of agents in Agent builder and integrating them into end end to pipeline using python. Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. Document technical designs, processes, and setup for various integrations. Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms and techniques. Experience with chatbot , generative AI models, prompt Engineering Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. A 15 years full time education is required Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities: Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya Integrate with IVR systems and Proficiency in webhook setup and API integration. Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. Creation of agents in Agent builder and integrating them into end end to pipeline using python. Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. Document technical designs, processes, and setup for various integrations. Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms and techniques. Experience with chatbot, generative AI models, prompt Engineering Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. A 15-year full time education is required Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities: Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI. Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX. Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya Integrate with IVR systems and Proficiency in webhook setup and API integration. Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. Creation of agents in Agent builder and integrating them into end end to pipeline using python. Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. Document technical designs, processes, and setup for various integrations. Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering. Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. A 15-year full time education is required Qualification 15 years full time education

Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities: Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI. Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX. Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya Integrate with IVR systems and Proficiency in webhook setup and API integration. Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. Creation of agents in Agent builder and integrating them into end end to pipeline using python. Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. Document technical designs, processes, and setup for various integrations. Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot , generative AI models, prompt Engineering. Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. A 15-year full time education is required Qualification 15 years full time education

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities: Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya Integrate with IVR systems and Proficiency in webhook setup and API integration. Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. Creation of agents in Agent builder and integrating them into end end to pipeline using python. Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. Document technical designs, processes, and setup for various integrations. Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms and techniques. Experience with chatbot , generative AI models, prompt Engineering Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. A 15-year full time education is required Qualification 15 years full time education

Candidate should be familiar and comfortable with Asterisk latest version. Preference would be given to having experience on IVR and Call Center application development. Hands on experience in multiple SIP Servers. Asterisk integration with PSTN is preferred. Experience in interfaces like EAGI, Fast AGI and AGI. Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures. Scripting with Shell, Perl, Python. Experience in installing Hosted VoIP Strong Knowledge in PBX, SIP, RTP protocols. Strong knowledge of multi-asterisk server architecture Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface. Worked on Queue, IVR and Voicemail related applications. Expert in Asterisk installation, configuration and troubleshooting. Expert knowledge installing and configuring Asterisk with PSTN card. R D skills in Asterisk. Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP) Good knowledge of SIP and IAX Ability to test and troubleshoot Asterisk applications/issues

Roles and Responsibilities: * Candidates should have minimum 1 year of experience into medical coding. * Any certification is mandatory. * If candidate is having any training exposure its added advantage. * Looking strong domain knowledge in Medical coding. * Salary is not a constraint. * Good communication . * Location : Chennai / Coimbatore /Pune *Day Shift. OPENING ED Facility Certified ( CHN / CBE & PUNE) EM Certified ( CHN / CBE & PUNE) Surgery Certified ( CHN / CBE & PUNE) Denial Certified ( CHN / CBE & PUNE) Pathology Certified ( CHN / CBE ) IVR Certified (CHN) Interested candidates reach @ 8122343331(calls and what,s app)

We Are Hiring || IVR Clinical Reviewer || Hyderabad || Up to 7 LPA|| HR SWETHA 9030360584|| Exp :- Min 1+ years exp as a Clinical reviewer into IVR Only Experienced certified coders Package :-Up to 7LPA Locations :- Hyderabad Work from office Reliving is Mandatory Notice period: Prefers Immediate joiners- 30 days Interested candidates can share your updated resume to HR SWETHA 9030360584 share resume via WhatsApp ) Refer your friend's / Colleagues

Greetings from Collar Jobskart Pvt Ltd!!! Desired Candidate Profile Huge openings for Medical Coder Experience of 1+ years in Medical Coding ( Radiology speciality )IVR Coder Certified Only can apply. Immediate Joiners/15 days notice period can accept. Best offers for selected candidates with attractive salary package Interested candidates Reach - HR vinodhini @ 7680090053 ( only Whatsapp )

Roles and Responsibilities: * Candidates should have minimum 1 year of experience into medical coding. * Any certification is mandatory. * If candidate is having any training exposure its added advantage. * Looking strong domain knowledge in Medical coding. * Salary is not a constraint. * Good communication . * Location : Chennai / Coimbatore /Pune *Day Shift. OPENING ED Facility Certified ( CHN / CBE & PUNE) EM Certified ( CHN / CBE & PUNE) Surgery Certified ( CHN / CBE & PUNE) Denial Certified ( CHN / CBE & PUNE) Pathology Certified ( CHN / CBE ) IVR Certified (CHN) Interested candidates reach @ 7339696444(calls Only)

Building long-term, strategic, relationships with customers and becoming a trusted advisor is the key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. The VRS consulting team has a high level of individual accountability to create customer ROI s, customer engagement renewals, wider business development, and support the growth success of Value Realization Services team. How will you make an impact? Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers Develop and maintain relationships with customers to ensure continued satisfaction Provide strong proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions. Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap. Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations Complete required project documentation on time, submit timecards according to policy, and track to annual objectives. Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains Develop repeat business opportunities via successful delivery, credibility and thought leadership provided Identifying additional solution opportunities and providing information to account team Have you got what it takes? Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QC are a plus) Total 8 + and minimum of 3 years of experience supporting a contact center environment with Workforce Management, Quality and Analytics Proven ability to work independently while effectively handling project stakeholders, provide thought leadership, and gain strategic partnership Providing support to contact center teams and demonstrated operational performance improvements with benefit Excellent verbal, written communication and presentation skills are a must Multi-industry experience preferred

Monitor and maintain the Genesys Cloud platform to ensure optimal performance and uptime Troubleshoot and resolve incidents, service requests, and technical issues within SLAs Perform routine maintenance, upgrades, and patch management as required. Act as the primary point of contact for Genesys-related incidents in the production environment. Ensure changes are implemented through Change Management processes, minimizing impact on business operations. Proactively recommend improvements to enhance Genesys Cloud capabilities and user experience. Maintain detailed technical documentation, SOPs, and troubleshooting guides. Conduct periodic system health checks and capacity planning. Provide training and knowledge sharing to internal teams on Genesys Cloud best practices. Participate in regular BAU meetings, incident reviews, and service improvement discussions. Candidate Qualifications - Essential Business Experience and Technical Skills: Education: Bachelor in Computer Science or equivalent ITIL Foundation certification (preferred). Experience 3+ years in Genesys Cloud CX or Genesys Engage platforms. Experience with Genesys Cloud APIs, automation scripting, and reporting is a plus. Knowledge of IVR, Call Routing, SIP Trunking, and Contact Center Infrastructure. Experience in troubleshooting Genesys Cloud logs, APIs, and configurations. Familiarity with cloud-based contact center solutions and integrations. Ability to analyze logs and troubleshoot voice, chat, email, and digital interactions. Strong stakeholder management and communication skills for engaging with technical and business teams. Exposure to cloud platforms (AWS, Azure) and integration with CRM solutions (Salesforce, ServiceNow, etc.) is beneficial.

Greetings from ShrishaahrSoultions!! Hiring for Radiology coder - Chennai / Trichy Minimum 1+ Yr of Experience required WFO Notice Period: Immediate - 15 days Reach me@ HR Kalai : 7904847280, kalaiarasi.shrishaahrsolutions@gmail.com

Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business Analyst with deep experience in contact center platforms. This key, hands-on role will serve as the primary liaison between IT infrastructure, global customer care teams, and IT and business leadership. You’ll help shape the future of our contact center experience by identifying opportunities with business partners, articulating requirements to our vendors, and delivering measurable improvements to our tools and workflows. Key Responsibilities Serve as the primary administrator for our CCaaS platform (8x8). Collaborate with vendors and internal stakeholders to enhance contact center capabilities. Gather and document business requirements into functional and technical specs. Guide solutions through the full software development lifecycle in an Agile environment. Manage and configure call flows and IVRs. Oversee integrations, including 8x8 with Microsoft Dynamics CRM and our ChatBot Platform Cognigy. Lead or participate in vendor meetings, SLAs between us and the vendor, and roadmap planning. Support global teams on outcome-focused projects and collaborate across departments. Support infrastructure in managing gateways for our global Retail and Customer Care locations Drive testing, release management, and sprint planning activities. Use tools like JIRA, Confluence, Excel, and Power BI to document and communicate clearly. Create flowcharts, storyboards, and visuals to enhance system/user interface understanding. Maintain high standards of customer service, quality, and responsiveness. Stay up to date on Contact Center technologies, AI trends, Large Language Models (LLMs), and evolving privacy regulations (e.g., GDPR). Required Qualifications Bachelor's degree in an IT-related discipline or equivalent experience. 3+ years of experience in business/systems analysis, specifically in contact center or CCaaS environments. Proficiency with 8x8, or strong experience in similar platforms (RingCentral, Genesys, Five9, Talkdesk, Cisco, SalesForce Service Cloud). Excellent verbal and written communication skills; confident facilitator and interviewer. Expert notetaking and documentation skills. Experience managing vendor relationships and driving performance. Familiarity with Agile methodologies, sprint planning, and stand-up facilitation. Ability to manage multiple concurrent projects in a fast-paced environment. Working knowledge of testing and release practices. Experience in integrations with CRM and digital channels. Strong interest in AI, analytics, and reporting tools (Excel, Power BI). Nice-to-Haves Understanding the configuration Sip Trunks and Gateways Experience with Dynamics CRM integrations. Exposure to expense management, procurement systems, or reporting platforms. Familiarity with GDPR and other privacy laws. Passion for learning new technologies and improving business processes.