Mobile Tester Role

Role & responsibilities The QA Testing Analyst - is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work (Integration, System, End to End and User Acceptance, production support) ifor contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test cases/scripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation (UI & API) is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. Risks/Issues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics, Integrated voice response (IVR) or IVA, contact center call routing, agent skilling, agent desktop and phone and systems susch as CRM. Preferred candidate profile Negotiation skills with the ability to influence others by information/knowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods, terminology and industry best practices Experience with contact center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR, and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems, including Microsoft Azure DevOps (ADO) or Jira Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers Ability to work in a fast-paced environment Experience in an Agile-Scrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data PLEASE SHARE THE RESUME TO binni.sharma@mounttalent.com or else whatsapp on 8800662549