ITOM developer

ServiceNow ITOM Implementation Specialist

Job Summary:

The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT

software development related streams. This role will be responsible for working with business stakeholders to

analyse and review detailed business and technical requirements and develop, implement technical solutions

using the Service Now platform - IT Operations Management & IT Asset Management (ITOM/ITAM) related

modules such as – CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Software Asset

Management, Hardware Asset Management, Integration Hub. The ideal candidate has strong technical,

analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for

tackling complex problems.

• Design, Develop, Test, Configure business requirement on ServiceNow platform with a focus on ITOM

and ITAM modules, CMDB, CSDM, Discovery, Service Maps , Event/Alert Management Asset

Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub. Also, added

advantage if well versed with design & development of ITSM modules – Incident, Request, Change

Management.

• Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.

• Co-ordinate with internal/external stakeholders for development of user stories, configurations and

get it delivered on agreed timeline

• Configure modules, develop custom solutions as required through scripting and software

development

• Prepare HLD/LLD, architecture design, technical documentations as specified and as internally

required

• Work with platform team to update technology direction and strategy, Manage BAU tasks.

• Provide value-based assessments and workshops to help the maximize business results from

ServiceNow software

Profile Description:

• At least 5+ years of experience in IT software, custom app development, with minimum 5 years in

ServiceNow implementations, system integrations and development of ITOM, ITAM, modules.

• Hands-on developer experience in scripting, unit testing of NOW platform features, System

Integrations (REST/SOAP)

• Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with

Impact, Root Cause Analysis.

• Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring

sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.

• Experience in configuring and managing ITAM - Software Asset Management, Hardware Asset

Management and asset workflow and lifecycle management.

• Develop custom flows and applications using Integration Hub, Flow Designer, ServiceNow App Engine.

• Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data

sources.

• Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.

• Expertise in configuring UI Actions/ UI Policy ACL, etc. Hands-on with Angular based Client-side &

Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web

technologies.

• Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting &

Dashboards.

• Develop & manage application code, user interfaces, and integration components.

• Create and maintain necessary development documentation-project plan, technical design, developer

notes, user manual etc.

Desired Credentials / Knowledge:

[Type here]

• CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA

• CIS – HAM, CIS-SAM (Optional)

• NOW Platform Development & Implementation

• ITIL Certified